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We are in need of general workers in Paarl and surrounding areas Cape Town. To be successful in your application you will need to have the following.
Must attached CV when you apply.
1) Green Barcoded ID or the new ID card
2) No criminal record as this will be checked
3) Three (3) Contactable references
4) Updated CV
5) SARS Registered
6) Proof of Bank Account
7) Grade 11 and above (Must produce school certificate)
Send you CVs to daniel@triodatacape.co.za
Responsibility:General dutiesConsultant Name: Daniel Allen
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Sell Raphael Selfcare Products
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Sell Property Investment Shares. Great Commission Structure.
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Applications are invited for the position of a Registered Social Worker to be part of our team to co-ordinate and implement Palliative Care Services for the Drakenstein Community
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Dear Sir/ Madam
we are a young couple looking for for as Gardening and Domestic or any Farming work we have experience and references for the work mentioned above. please contact us for more info on 0765408782/0616792961
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We looking to employ Marketing PersonsProduct PromotorsThe work entailTo market our Beautiful Wedding VenuesTo market our Wedding PackagesTo market our Holiday CabinsIf a wedding and a function get book andconfirmed with DepositYou get paid R3000 per dealThe more you sell and confirmthe more you earnIf you confirm our Holiday Cabins stayYou get paid 10% for every confirmed bookingYou can work from home and use this ventureas an extra income...We would do a zoom meeting interviewIf you successful in your interview we willarrange a meeting on site to familiarize you with the facilities.Please forward your CVI Look forward to hear from you..
1mo
Ads in other locations
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Company based in Brandwacht Office Park in Stellenbosch.
Please forward your CV to - kindo.m@abcworldwide.com
Position – Stay Specialist/Travel Consultant
Salary - R20 000 rand + bonus system
Working hours - 08:00am to 17:00pm (Mondays to Fridays)
Duties:
You will sell wholesale to the travel industry (travel agents and tour operators), not to private people or corporations.
We book only accommodation and land arrangements (no flight and travel insurance)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85NDMyMTU4ODg/c291cmNlPWd1bXRyZWU=&jid=1538840&xid=943215888
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The purpose of the Infrastructure Support Engineer position is to provide advanced technical support and troubleshooting for server, networking, and internet-related issues in a fast-paced, enterprise IT environment. The successful candidate will have extensive experience in IT infrastructure support, with a deep understanding of server and network concepts, as well as the ability to identify and resolve complex issues. The Infrastructure Support Engineer will also be responsible for assisting in the planning and implementation of small IT infrastructure projects and changes. The purpose of this role is to ensure that the IT infrastructure is functioning optimally, and to provide technical expertise to both clients and internal teams, ultimately contributing to the overall success of the organization.
Responsibilities
Providing senior technical support and troubleshooting to end-users for server, networking, and internet-related issues.Resolving complex server and network issues, including server hardware failures, network connectivity issues, and firewall configuration issues.Providing technical first and/or second-line public cloud support (M365 & Azure)Working closely with other support teams to identify and escalate complex or unresolved issues to higher-level support teams or vendors and following up on open tickets to ensure timely resolution.Assisting with IT infrastructure projects, including server migrations, network upgrades, and firewall deployments.Providing technical guidance and mentorship to junior team membersDocumenting support activities and maintaining accurate records of support tickets, including issue descriptions, troubleshooting steps, and resolutions.Communicating with clients and stakeholders to provide updates on the status of support requests, and proactively identifying opportunities to improve the support experience.Participating in team meetings and training sessions to stay up to date on new technologies and support best practices.Ensure flexibility and availability to support system upgrades, maintenance activities, work remotely or on-site as needed, and travel occasionally to client sites or attend training and meetings.
Requirements
5-7 years of experience in a technical support or infrastructure role, preferably in a managed services or enterprise IT environment with a focus on server and network support.Advanced knowledge of IT server and networking concepts, including Windows Server operating systems, networking protocols, DNS, DHCP, TCP/IP, and advanced network troubleshooting.Advanced experience with firewalls, routers, switches, and other networking equipment.Advanced experience with virtualization technologies, such as Windows Server Hyper-V and Windows Failover Clustering.Excellent cus...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODk2MTUxNjc4P3NvdXJjZT1ndW10cmVl&jid=1700156&xid=3896151678
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Experience your future in our world at PKF Cape Town and join us as SAICA Trainee Accountant in 2024!
WHY PKF?
To put it bluntly! We don’t believe that one size fits all. Certainly not when it comes to chartered accountancy services. Our clients are made up of individuals, privately owned businesses and corporations of different sizes that span a wide range of industries. Our ability to meet the needs of such a diverse clientele lies in the breadth and depth of our team.
We create a positive workplace setting which has cultivated talent through offering opportunities, mentorship, training and, above all, celebrating employee diversity.
Not only do we offer a career with one of South Africa’s most respected accounting firms, but we also offer mentorship and on-going training, generous benefits, and a nurturing, dynamic work environment designed to challenge and motivate. When you join PKF, you join an international network of like-minded firms that share similar values with regards to people investment and people development.
PKF is one of the largest mid-tier accounting networks in the country, making us big enough to provide an excellent career foundation, and small enough for you to make a difference. Develop your true potential and receive unique opportunities needed for your personal growth and development as a trainee accountant!
Minimum requirements
Postgraduate Diploma in Accounting (PGDA) or currently enrolled for Postgraduate Diploma in Accounting (PGDA)A good academic recordGood communication skills
To apply, upload the following
Your full CVCopy for your full academic recordsCopy of your matric certificateCopy for your identity documentPlease ensure that you provide all the required documents to avoid rejection of your application
Duties and responsibilities of a trainee accountant
Diligently serve the training office in the profession of a CA(SA) or AGA(SA) and, where applicable, an RA;Diligently pursue his studies in the theory and practice of the profession and notify the training officer immediately should he cease to be registered for a course that would lead to the eventual award of an accredited degree or an accredited bridging program;Not engage in any other business or occupation during the currency of his training contract without the express written authority of the training officer;At all times keep the affairs of the training office and its clients confidential and not breach any codes of professional conduct, disciplinary rules or by-laws that apply to the profession of a CA(SA) or an AGA(SA) and, if applicable, an RA;Comply with the provisions of these Regulations;Comply with the training office policies and proced...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzM1OTU2P3NvdXJjZT1ndW10cmVl&jid=1502308&xid=2335956
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Experience your future in our world at PKF Cape Town and join us as SAICA Trainee Accountant in July 2023!
WHY PKF?
To put it bluntly! We don’t believe that one size fits all. Certainly not when it comes to chartered accountancy services. Our clients are made up of individuals, privately owned businesses and corporations of different sizes that span a wide range of industries. Our ability to meet the needs of such a diverse clientele lies in the breadth and depth of our team.
We create a positive workplace setting which has cultivated talent through offering opportunities, mentorship, training and, above all, celebrating employee diversity.
Not only do we offer a career with one of South Africa’s most respected accounting firms, but we also offer mentorship and on-going training, generous benefits, and a nurturing, dynamic work environment designed to challenge and motivate. When you join PKF, you join an international network of like-minded firms that share similar values with regards to people investment and people development.
PKF is one of the largest mid-tier accounting networks in the country, making us big enough to provide an excellent career foundation, and small enough for you to make a difference. Develop your true potential and receive unique opportunities needed for your personal growth and development as a trainee accountant!
Minimum requirements
Postgraduate Diploma in Accounting (PGDA) or currently enrolled for Postgraduate Diploma in Accounting (PGDA)A good academic recordGood communication skills
To apply, upload the following
Your full CVCopy for your full academic recordsCopy of your matric certificateCopy for your identity documentPlease ensure that you provide all the required documents to avoid rejection of your application
Duties and responsibilities of a trainee accountant
Diligently serve the training office in the profession of a CA(SA) or AGA(SA) and, where applicable, an RA;Diligently pursue his studies in the theory and practice of the profession and notify the training officer immediately should he cease to be registered for a course that would lead to the eventual award of an accredited degree or an accredited bridging program;Not engage in any other business or occupation during the currency of his training contract without the express written authority of the training officer;At all times keep the affairs of the training office and its clients confidential and not breach any codes of professional conduct, disciplinary rules or by-laws that apply to the profession of a CA(SA) or an AGA(SA) and, if applicable, an RA;Comply with the provisions of these Regulations;Comply with the training office policies and p...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80NTk4NzUyNzg/c291cmNlPWd1bXRyZWU=&jid=1502309&xid=459875278
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Location – Stellenbosch (Hybrid)
Job Description
Our client is seeking to employ a Business Risk Coordinator to join their team.
To ensure that commercial client contracts are managed proactively and effectively by working closely with necessary stakeholders. To proactively identify and manage areas or optimization, and drive contract focus items. To raise and manage expectations and risks in a structured, transparent way. To support with the assurance and roll out of business processes. To support with centralized document management and upkeep. To regularly conduct recons and audits to ensure compliant client contracting. To support and contribute towards the deliverables and growth of the Business risk team.
Responsibilities
Commercial Contracting:
Manage the overall contracting process within the company in a timely, proactive manner.Build relationships and work closely with key stakeholders.Draft and review commercial contracts in line with their company standards.Follow the required processes and sales mandates to ensure accurate and timely delivery of client contracts.Vet and ensure accurate commercials are presented in the weekly commercials meeting.Actively manage the client folder structures and their upkeep.Identify and define process optimization opportunities and implement where needed.Understand the overall business and how client contracting aligns to other processes or procedures.Ensure the correct processes, procedures, reporting, and documentation are available and maintained.Actively drive successful commercial contracting and work hand in hand with the necessary stakeholders.Actively drive, understand, manage, analyze, influence and report on contracting pipeline.Actively drive contracts focus items for the week and month ahead.Raise contract risk awareness and provide possible solutions where needed.Responsible for design, implementation and management of a system to deal with early warning signs and key indicators to mitigate risks in a proactive, transparent, and structured way.Regularly conduct recons and audits to ensure compliance and upkeep of their client contracting.Apply and coordinate change management where needed.
Legal:
Understand and learn their contracting terms & conditions and how they impact their business.Draft legal negotiation template and complete first review of comments of contract agreements negotiations.
Business Risk:
Support the Business Risk team with program or project related work.Support the Central Functions team with any project related initiatives.
Administration:
Support with maintenance of the company legal contract documentati...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODIxODQ3MzA4P3NvdXJjZT1ndW10cmVl&jid=1700163&xid=3821847308
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Experience your future in our world at PKF Cape Town and join us as SAICA Trainee Accountant in 2025!
WHY PKF?
To put it bluntly! We don’t believe that one size fits all. Certainly not when it comes to chartered accountancy services. Our clients are made up of individuals, privately owned businesses and corporations of different sizes that span a wide range of industries. Our ability to meet the needs of such a diverse clientele lies in the breadth and depth of our team.
We create a positive workplace setting which has cultivated talent through offering opportunities, mentorship, training and, above all, celebrating employee diversity.
Not only do we offer a career with one of South Africa’s most respected accounting firms, but we also offer mentorship and on-going training, generous benefits, and a nurturing, dynamic work environment designed to challenge and motivate. When you join PKF, you join an international network of like-minded firms that share similar values with regards to people investment and people development.
PKF is one of the largest mid-tier accounting networks in the country, making us big enough to provide an excellent career foundation, and small enough for you to make a difference. Develop your true potential and receive unique opportunities needed for your personal growth and development as a trainee accountant!
Minimum requirements
Postgraduate Diploma in Accounting (PGDA) or currently enrolled for Postgraduate Diploma in Accounting (PGDA)A good academic recordGood communication skills
To apply, upload the following
Your full CVCopy for your full academic recordsCopy of your matric certificateCopy for your identity documentPlease ensure that you provide all the required documents to avoid rejection of your application
Duties and responsibilities of a trainee accountant
Diligently serve the training office in the profession of a CA(SA) or AGA(SA) and, where applicable, an RA;Diligently pursue his studies in the theory and practice of the profession and notify the training officer immediately should he cease to be registered for a course that would lead to the eventual award of an accredited degree or an accredited bridging program;Not engage in any other business or occupation during the currency of his training contract without the express written authority of the training officer;At all times keep the affairs of the training office and its clients confidential and not breach any codes of professional conduct, disciplinary rules or by-laws that apply to the profession of a CA(SA) or an AGA(SA) and, if applicable, an RA;Comply with the provisions of these Regulations;Comply with the training office policies and proced...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTY4NzQwMzA2P3NvdXJjZT1ndW10cmVl&jid=1502307&xid=2168740306
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Location – Johannesburg/Cape Town (Hybrid)
Job Description
Our client is seeking to employ a Client Success Manager to join their team.
The Client Success Manager builds and nurtures business relationships with clients, focusing on delivering digital change/ adoption leveraging the company’s ecosystem. This ecosystem includes Managed Support Services, Procurement, Projects and Hosting services. A key outcome for the CSM is careful orchestration of a digital transformation journey based on an improvement plan relevant to each client’s specific need. This role is also accountable for maintaining and growing revenue in accounts by providing appropriate solutions to solve client business problems.
Responsibilities
Client Portfolio Management
Maintain and build relationships with key client stakeholders.Collate reporting to share at regular check-ins to align on value-driving metrics.Proactive client risk and issue managementBill of ICT assessmentsDevelop deep context of the client landscape and their operating model.Understand the impact of business trends and emerging technology on their clients and their customers and staff.Generate value by working with their clients to create innovative solutions to business problems.
Demand Management
Opportunity and pipeline development initiativesDrive both client demand and support the sales process.Develop account plan with the support of the greater Client Success and Delivery team.Lead client to successfully operate their IT landscape, from Adoption to Digital TransformationDevelop an improvement plan and execution roadmap to augment the client’s IT landscape.
Delivery Management
Project portfolio management across client accountsAppropriate allocation of teams in conjunction with the projects manager to deliver planned initiatives.Manage project quality, milestones, budget, risks and issues.Build partnerships with internal teams to support effective service delivery.Manage client expectations and retrospectives following delivery initiatives.Develop reusable intellectual property and collateral for knowledge sharing.
Commercial Management
Annual SLA renewal planning, negotiation and approvalManage commercial risk ensuring contracts are signed and in place timeously.Project proposal coordinationProject forecasting and billingProject Statement of Work supportCompliance management of the company’s termsManagement of profitability of projects and services
Coaching and Mentoring
Peer coaching and mentoring of te...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzE5NDk5ODQyP3NvdXJjZT1ndW10cmVl&jid=1700164&xid=2319499842
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Location - Remote First with occasional in-person engagements in Cape Town or Johannesburg
Job Description
One of our clients is seeking to employ a Modern Workplace Engineer to join their dynamic team.
The primary purpose of a Modern Workplace Engineer is to deliver exceptional customer support by addressing and resolving technical issues primarily related to Microsoft SaaS applications such as Office 365, Microsoft 365, Teams, and Exchange Online.
By leveraging deep knowledge of these cloud platforms, the Modern Workplace Engineer guides customers in troubleshooting problems, offering tailored solutions, and ensuring a seamless experience. This involves proactive monitoring, diagnosing issues, and implementing effective resolutions while adhering to best practices and security standards.
Furthermore, the role emphasizes collaboration with internal teams, including pre-sales and professional services, to escalate and resolve complex issues, driving continuous improvement in service quality and customer satisfaction. The Modern Workplace Engineer also contributes to documentation efforts, sharing insights and best practices to enhance knowledge sharing within the team and with customers.
Responsibilities
Offer prompt and effective technical assistance to customers utilizing Microsoft M365 platforms, addressing their inquiries and troubleshooting issues.Manage and maintain devices using Microsoft Endpoint Manager (Intune), ensuring proper configuration, security policies, and compliance with The companys Gold Standards.Manage security features such as Windows Defender, BitLocker, and Conditional Access to ensure the protection of endpoints and data.Manage security best practices, including data protection, encryption, and multi-factor authentication, to safeguard devices and data.Manage collaboration tools such as Microsoft Teams, SharePoint, and OneDrive to enhance communication and productivity for end-users.Administer and manage Microsoft Exchange Online as part of the modern desktop environment. Configure and maintain Exchange Online settings, including user mailboxes, distribution groups, shared mailboxes, and security settings.Integrate and leverage Microsoft 365 Defender solutions to enhance threat detection, response, and overall security posture within the modern desktop environment.Collaborate with internal teams to configure and manage Defender components such as Microsoft Defender for Endpoint, Microsoft Defender for Identity, Microsoft Defender for Cloud Apps and Microsoft Defender for Office 365Utilize scripting languages and automation tools (e.g., PowerShell) to streamline processes, automate tasks, and enhance efficiency.Work with the internal teams to develop strategies for patching and updating devices, ensuring they are up-to-da...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODY1MjI0NzU3P3NvdXJjZT1ndW10cmVl&jid=1700167&xid=1865224757
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Location – Johannesburg or Stellenbosch (Hybrid/Remote)
Job Description
Our client is seeking to employ an Infrastructure Architect to join their team.
As a Senior Infrastructure Architect, you will play a critical role in designing and implementing robust IT infrastructure solutions for their clients. Your expertise will be instrumental in defining the technology roadmap, ensuring scalability, availability, and security of their clients infrastructure. You will collaborate with cross-functional teams, including client stakeholders, project managers, engineers, and operations personnel, to deliver high-quality solutions that align with business objectives.
Reports to: PMO Leader, who leads their PMO and Infrastructure Projects teams.
Responsibilities
Infrastructure Design: Develop and design infrastructure solutions that align with their clients’ strategic goals and objectives. This includes data centre, cloud, security, hardware, software, network, and storage components.System Architecture: Define the overall system architecture for complex infrastructure projects, considering factors such as performance, availability, security, scalability, and cost-effectiveness.Technology Evaluation: Evaluate emerging technologies, products, and services to identify opportunities for enhancing their clients’ infrastructure and reducing risk. Conduct feasibility evaluations and make recommendations for implementation.Infrastructure Planning: Collaborate with stakeholders to identify infrastructure requirements, capacity planning, and resource allocation. Create roadmaps and provide guidance on infrastructure upgrades, enhancements, and migrations.Infrastructure Implementation: Perform technical lead during projects to implement data centre architecture, virtualization, storage, network, security, and cloud solutions to meet their clients’ needs.Security and Compliance: Ensure that infrastructure solutions meet security and compliance requirements, including data protection, access controls, high-availability, disaster recovery, and business continuity. Implement industry best practices and stay updated with evolving security threats and technologies.Technical Documentation: Create and maintain detailed documentation of infrastructure designs, configurations, standards, and procedures. Develop architectural diagrams, technical specifications, and other relevant documentation.Collaboration and Leadership: Work closely with cross-functional teams, including Demand, IT operations, project management, infrastructure engineering, and security teams, to provide design, guidance, implementation, and support for infrastructure-related initiativ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODkwNjMxOTA/c291cmNlPWd1bXRyZWU=&jid=1700165&xid=189063190
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Location - Stellenbosch or Johannesburg (Hybrid/Remote)
Job Description
Our client is seeking to employ a Public Cloud Team Leader to join their team.
The Public Cloud Team Leader will be responsible for leading, managing and growing a team of cloud professionals. This includes providing guidance, mentorship, and support to team members, fostering a collaborative and high-performing environment, and facilitating professional development opportunities.
The Public Cloud Team Leader will play a key role in developing and executing the strategic roadmap for the Public Cloud team. This involves identifying and prioritizing cloud initiatives, aligning them with organizational goals, and ensuring the teams efforts contribute to the overall success of the company.
As technology evolves, it is important to continuously improve processes, standards, and best practices within the Public Cloud team. The Public Cloud Team Leader will be expected to stay up to date with industry trends, evaluate new tools and technologies, and drive innovation and efficiency within the teams operations.
Public Cloud environments require robust security measures. The Public Cloud Team Leader will be responsible for ensuring that appropriate security controls, compliance standards, and risk mitigation strategies are in place for the company client tenants.
Responsibilities
Lead, inspire, and motivate the Public Cloud Support team, fostering a positive work environment that encourages teamwork, collaboration, and professional growth.Set clear team objectives, define contribution metrics, and establish growth plans for team members, while ensuring alignment with company goals and client requirements.Conduct regular contribution evaluations, provide constructive feedback, and identify opportunities for skills enhancement and career advancement within the team.Oversee the day-to-day operations of the Public Cloud Support team, ensuring efficient handling of client requests, incidents, and escalations in line with defined service level agreements (SLAs) and industry best practices.Monitor team contribution metrics, including response times, resolution rates, and customer satisfaction scores, and take proactive measures to improve service delivery and operational efficiency.Collaborate with other teams, such as infrastructure, and core services, to ensure seamless coordination and timely resolution of complex technical issues and customer concerns.Partnering with the pre-sales and professional services teams to align on the current and possible future supported and non-supported architectures and/or deployment components.Act as a primary point of contact for key clients, understanding their unique business requirements and aligning the company’s cloud support services accordingly.Attend ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjI5NzI4MjIyP3NvdXJjZT1ndW10cmVl&jid=1705719&xid=1229728222
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Platform Support Engineer
Location – Stellenbosch or Johannesburg (Remote/Hybrid)
Job Description
Our client is seeking to employ a Platform Support Engineer to join their team.
A specialist in Cloud Security and Optimization focused on providing proactive guidance and expertise in architecting, managing, securing, and optimizing cloud environments, with a primary concentration on Microsoft 365 and Azure. The multifaceted role encompasses a comprehensive spectrum of responsibilities, with a strong emphasis on establishing and enforcing standards. Its core mission is to instill proactive measures that enhance security, boost operational efficiency, ensure compliance, and align configurations with the specific needs of the business and its clients.
Responsibilities
Analyzing, designing, and setting standards for their own suite of operational services to meet business and client needs. This involves staying up to date with the latest trends in technology and continuously looking for ways to improve existing implementations.Resolving complex problems that require a high level of expertise and experience. This includes troubleshooting issues with core services and systems and finding solutions that minimize downtime and ensure that services remain available to users.Implementing and monitoring system changes to ensure that they are successful and do not cause any adverse effects on the system. This involves working closely with other members of the IT team to coordinate changes and minimize disruption to end-users.Driving improved delivery of core services by keeping up to date with trends and continuously looking for ways to improve existing implementations. This includes working with other members of the team to identify areas for improvement and develop plans for implementing new solutions.Acting as an escalation point for less experienced technicians. This involves providing guidance and support to junior support team members, helping them to develop their skills and knowledge.
Requirements
Microsoft Certified: Azure Administrator AssociateMicrosoft 365 Certified: Modern Desktop Administrator AssociateMicrosoft Certified: Security Operations Analyst AssociateMicrosoft Certified: Security, Compliance, and Identity Fundamentals
Core Competencies
Applying Expertise and Technology.Learning and researching.Formulating Strategies and Concepts.Planning and organising.
Desired Technical Competencies
Technical knowledge.Problem Solving (Troubleshooting).Design and Implementation.Product Expertise.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NzQwMzMzNzY/c291cmNlPWd1bXRyZWU=&jid=1700161&xid=574033376
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Location – Johannesburg or Stellenbosch (Hybrid/Remote)
Job Description
Our client is seeking to employ a Cloud Support Engineer to join their team.
The primary purpose of a Cloud Support Engineer is to deliver exceptional customer support by addressing and resolving technical issues primarily related to Microsoft Cloud Platforms, ranging from Microsoft SaaS applications such as Office 365, and Microsoft 365, Microsoft PaaS offerings, like Azure App Services, Azure Functions, and Azure SQL Databases, as well as managing infrastructure components within Azure IaaS, such as virtual machines, virtual networks, and storage.
By leveraging deep knowledge of these cloud platforms, the Cloud Support Engineer guides customers in troubleshooting problems, offering tailored solutions, and ensuring a seamless experience. This involves proactive monitoring, diagnosing issues, and implementing effective resolutions while adhering to best practices and security standards.
Furthermore, the role emphasizes collaboration with internal teams, including pre-sales and professional services, to escalate and resolve complex issues, driving continuous improvement in service quality and customer satisfaction. The Cloud Support Engineer also contributes to documentation efforts, sharing insights and best practices to enhance knowledge sharing within the team and with customers.
Responsibilities
Offer prompt and effective technical assistance to customers utilizing Microsoft SaaS, PaaS, and IaaS platforms, addressing their inquiries and troubleshooting issues.Diagnose and resolve technical problems related to Microsoft cloud services, including SaaS applications, platform services, and infrastructure components.Communicate with customers in a clear and concise manner, guiding them through technical solutions, best practices, and recommendations.Manage and resolve incidents by adhering to established incident management processes, ensuring timely resolution and minimizing the impact on customer operations.Collaborate with internal teams, such as core services and infrastructure, to escalate and resolve complex technical issues, ensuring proper communication and coordination.Actioning Requests for Change (RFCs) related to Microsoft cloud platforms, by reviewing proposed changes, assessing potential impacts, providing technical guidance, and ensuring that changes are implemented smoothly and in compliance with established procedures and policies. Coordinating with stakeholders to minimize disruptions and maintain service continuity throughout the change process.Setting and defining Microsoft Cloud platforms performance and health metrics, leveraging relevant monitoring tools to identify and address potential issues before they impact customers.Contribute to the teams knowledge base by documenting solutions, crea...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjI2MTUxMTAzP3NvdXJjZT1ndW10cmVl&jid=1700159&xid=1226151103
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The EUS Technician is responsible for the speedy resolution of Incidents and Service Requests with minimum come back, while providing an excellent customer experience. The EUS Technician will be responsible for performing onsite hardware, software and peripheral updates and repairs as part of agreement with their clients. The EUS Technician will be responsible for troubleshooting and repairs of computer systems and peripheral equipment located within their client environments. May include LAN installations, upgrades, and repairs. May maintain an adequate spare parts inventory of systems, subsystems and component parts used in repair work. Ensures that all work performed is adequately captured and updated on Autotask.
Responsibilities
Service Delivery:
Delivers quality work with few comebacks, good ticket admin and adherence to process. Closes tickets with enough focus on solution and root cause.Client centricity: Meets ticket survey ratio levels. Target: 5% of tickets closed receive survey responses where the average survey rating is greater than 90%.Consistently meet MTTR targets - Less than 3 hours to respond.Time logged: meets productivity expectations consistently of 6.5 hours logged per workday.Address user tickets regarding hardware, software, and networking.Walk customers through installing applications and computer peripherals.Ask targeted questions to diagnose problems.Guide users with simple, step-by-step instructionsConduct remote troubleshooting.Test alternative pathways until you resolve an issue.Customize desktop applications to meet user needs.Record technical issues and solutions in logs.Direct unresolved issues to the next level of support personnel.Follow up with clients to ensure their systems are functional.Report customer feedback and potential product requests.Help create technical documentation and manuals.
Teamwork:
Proactively shares knowledge within the team.Provides technical support and mentorship to the First Responder Team.Supports fellow team members to ensure the team succeeds collectively.
Personal:
Drives own personal, technical and career development.Conducts themselves professionally always.
Requirements
Matric qualificationMCSE/MCSA or equivalentMinimum 3 years’ experience in IT Customer Service environmentMinimum 3 years’ Infrastructure experience in an IT services companyIntermediate DC facilities.Intermediate Networking experience.Intermediate Microsoft Server infrastructure experience.Intermediate Exchange and Office 365 experience.Intermediate experience with Server Backup technologies.Intermedi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTA2MTE2NjMwP3NvdXJjZT1ndW10cmVl&jid=1700157&xid=2906116630
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This team focusses on the customer relationship and is the primary contact for the customer & internal parties.Collaborate with the internal teams to ensure coordinated tasks are completed efficiently to support business objectives andcustomers. The primary focus of this role is on activities related to contract execution, planning and customer service.
Excellence in Execution: Customer facing
Enter and complete all entries of commodity movements data in the systemReconcile all contracts and investigate and resolve stock differences in collaboration with the inventory coordinatorMeasure margins on physical deliveryEnsure settlement of all contracts once completed and in accordance with contract payment termsInform customers about order status, invoices, contract balances and other information needed to complete the salePlanning for customer contract delivery in collaboration with the logistics teamIdentify efficiency & cost saving opportunities in the supply chainResolve all customer queries as quickly and efficiently as possibleCollaborate with all internal teams to ensure coordinated tasks are completed efficiently to support business objectives and customersOther duties as assignedHandle basic issues and problems, while escalating more complex issues to appropriate staffMaintain a good relationship with customersMaintain good relationships and open communications with all related internal parties
Requirements
Bachelor’s degree in a related field or5 years’ experience in a similar roleExposure to the Food/Feed/Agri commodity sector will be an advantageGood knowledge of Microsoft Office toolsExcellent Microsoft Excel proficiencyExcellent communication and negotiation skillsFluent in English and in Afrikaans languagesSolution oriented and pro-active problem solvingDedicated and diligentAbility to work as part of a team but also reach individual goalsAdaptable to change & the ability to work under pressureComfortable working after hours
Role and responsibilities
This role requires a high level of administration. Majority of the admin work is compiled on Microsoft Excel and exported to a complex integrated ERP system.Daily and consistent liaisons with customers regarding requirements, planning, offload points, stock levels, delays at offloading point etc.Daily and consistent liaisons with logistics.Collaboration with various departments, specifically traders re customer requirements; Invoicing and Contract & Inventory desk.Consistent communication with the customer, occurs after hours, on weekends – with transporters and shippi...
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