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Scooter’s Pizza is back in South Africa! We’re excited to announce the relaunch of the iconic Scooter’s Pizza brand across South Africa, starting with new stores in Johannesburg, Durban, and Cape Town — with many more to follow.As part of our growth, we’re looking for reliable, energetic delivery drivers who want to be part of a fast-growing, customer-focused brand that’s all about great pizza and great service.If you’re interested in becoming a Scooter’s driver, please send your CV and contact details to us at lynn@scooters.co.za for consideration. Experience in food delivery or customer service is an advantage, but a great attitude and reliability matter most.Join the team that’s bringing back a South African favourite Store Manager – Scooter’s PizzaWe are also looking for an experienced, hands-on Store Manager to lead one of our high-volume stores and help drive the success of this iconic brand.About the roleAs Store Manager, you will be responsible for the full day-to-day operation of the store, ensuring outstanding customer service, strong financial controls, and excellent food quality at all times.Key responsibilitiesOversee daily store operationsManage and lead staff, including recruitment, training, and performanceControl stock, food costs, and wastageEnsure accurate cash-ups, reporting, and complianceMaintain Scooters’ brand, service, and food standardsDrive sales, customer satisfaction, and store profitabilityRequirementsProven management experience in a restaurant, QSR, or fast-food environmentStrong leadership and people-management skillsGood understanding of stock control, cash handling, and food cost managementAbility to work under pressure in a fast-paced environmentCustomer-focused with strong organisational skillsWhat we offerOpportunity to grow with a fast-expanding national brandSupport, systems, and training from head officeCompetitive salary and performance incentivesHow to applySend your CV and a short motivation to lynn@scooters-pizza.co.za with the subject line:“Scooters Store Manager Application”Join the team that’s bringing back
Rosebank
Results for operating manager in "operating manager" in General Worker Jobs in South Africa in South Africa
1
This is your chance to join CallForce, a fast-growing entrepreneurial BPO business that is flexible and agile. Carve out your place on our successful journey and secure your exceptional career growth protectory for the coming years by bringing your excellent BPO sales and management experience to complement our team.
Our Cape Town operation has this exciting opportunity for you to head up multiple USA outbound sales campaigns in our rapidly growing BPO operation to deliver exceptional results, in exchange for a highly lucrative remuneration package.
Work with our collaborative and dynamic BPO management team to deliver and grow our brand and operation by providing differentiation in a highly competitive sector.
Our objective is to create thousands of new jobs in SA servicing the USA Market. We are really looking for the right person to join us on this journey. We aim to achieve our goal to while having fun, securing growth for our team and stretching ourselves to step up to the next level!
What you will be responsible for delivering:
· Manage a team across multiple outbound sales campaigns of between 200 to 500 agents to significantly supersede targets and outperform competitors
· Develop and implement strategic and tactical operational plans to deliver exceptional results on a campaign-by-campaign basis.
· Use excellent interpersonal and communication skills to build and manage client relationships, manage client expectations and deliverables through consistent engagement with the key stakeholders, globally and locally.
· Work with analytics team to determine operational trends and provide solutions to increase sales, service, and quality levels to achieve and exceed targets.
· Implement and manage dynamic performance enhancement programs to ensure optimal delivery of results as well as agent retention and career development.
· Manage operating budgets to ensure cost efficiencies while balancing the need for investment to optimize operational performance.
· Ensure robust forecasting of resource requirements and collaborate with recruitment, training, QA, IT, WFM etc., to meet exacting standards and growth.
· Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for changes.
· Oversee quality control and other compliance applicable to the global client and local legislation.
The experience and skill you will bring:
· 5 + years of experience managing outbound sales contact centres with global USA clients
· Track record of superseding performance metrics
· Innovative and dynamic approach to optimising performance
· Experience in managing USA operations through the night and comfort with working USA daytime hours
· Relevant tertiary education a ...
https://www.ditto.jobs/job/gumtree/3838346646&source=gumtree
9mo
CallForce
1
Lead Human Capital and Talent Acquisition related functions for an iconic international brand setting up operations in the South African BPO Sector. Bring innovation and solutions regardingpeople management to positively impact business results. Act as the main point of the contact for the employees and managers operating at specified accounts and sites, proactively supporting the delivery of HR processes to operations.
Job Description• Understand all key business initiatives and goals for each supported business unit• Actively identify gaps, and manage risk• Proactively implement human capital solutions to challenges affecting the success of the business• Develop a Trusted Advisor relationship with key leaders at multiple levels within each supported business unit. Effectively partner with and leverage corporate support teams • Drive performance improvement plan, implement positive changes in the people management • Design and maintain organization vitality charts as the performance of the business unit improves • Challenge the organizational structure of the internal client and propose changes • Act as the ultimate point of contact for all escalated Human Capital issues.• Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective• Achieve 100% of assigned hiring goals by executing a recruiting plan using a core team of TA specialists.• Manage a strategic and tactical sourcing plan to support specific hiring goals• Manage, develop and maintain the communication flow and strategic partnership between the Talent Acquisition team, corporate support teams and internal and external stakeholders• Improve the key success metrics associated with hiring goals• Ensure compliance with recruitment best practice • Act as a Legal Representative on behalf of company in all human capital/ labourmatters• Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets• Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes• Work with IT and infrastructure to ensure optimal operational efficiencies• Ensure all infrastructure meets agreed SLA standards.Requirements• Recent experience in a similar role ideally within a BPO Contact Center or similar services company.• Bachelor’s Degree • 5+ years’ experience as an HR business partner or HR Manager providing operations support • Knowledge an...
https://www.ditto.jobs/job/gumtree/3203824758&source=gumtree
9mo
CallForce
1
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Campaign ManagementDrive performance targetsSales forecastingKPI ManagementEmployee incentivesEmployee WellnessRecruitment and talent managementReporting and analyticsSuccession and RetentionClient management
YOU WILL NEED
3-5 years outbound sales campaign managementExperience in the Contact Centre environmentGood networking and relationship buildingTo collaborate with multiple departments to drive strategic objectives.Sound Judgement and decision-making abilities.Understanding of a target driven operations department
https://www.ditto.jobs/job/gumtree/2469810960&source=gumtree
9mo
CallForce
1
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Caretaker/Estate Management Scope of WorkResponsible for the day-to-day management and maintenance of the estate, including operational supervision, coordination of service providers, enforcement of scheme rules, and support to the Board of Trustees to protect common property, ensure compliance, and enhance residents’ quality of life.Conduct regular inspections of common property to identify cleanliness, safety, and maintenance issues, and implement a proactive maintenance programme covering all infrastructure, including lifts, pumps, lighting, paving, painting, and security systems. Log, track, and follow up on maintenance requests, ensuring adherence to preventative and cyclical maintenance schedules, and coordinate access to units where work affects common property.Supervise and evaluate all contractors and service providers in accordance with contracts and SLAs, facilitate tender processes where required, verify completion of work prior to payment authorisation, and make operational recommendations to trustees.Attend trustee meetings when required and submit a comprehensive monthly Estate Manager Report covering operations, maintenance, incidents, security, and compliance. Maintain accurate records of inspections, incidents, maintenance activities, and statutory compliance. Provide input into annual operational and maintenance budgets, monitor cost efficiencies, assist with quotations and cost comparisons, and administer petty cash where applicable.Ensure compliance with health, safety, and insurance requirements, including implementation of OHS protocols, maintenance of a risk register, coordination of emergency procedures, and reporting of incidents or injuries.Liaise with security providers, enforce access control and security protocols, report security incidents, and recommend improvements to security infrastructure.Act as the primary point of contact for residents, manage complaints professionally, enforce conduct and management rules, issue contravention notices as directed, and communicate trustee decisions impartially.Oversee capital and major maintenance projects, coordinate consultants where required, and monitor project quality, timelines, and compliance.
Utilise digital systems for record-keeping, reporting, and communication, ensure data security and POPIA compliance, and recommend operational improvements. The Estate Manager shall coordinate closely with the appointed managing agent and service providers and submit monthly reports prior to trustee meetings.
5d
Gordon's Bay
1
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Regional Head of BPO Operations
Provide strategic leadership to multifaceted BPO operation.
5 -7 years senior contact Centre management experience in BPO sectorStrategic and tactical focusStrong analytical skillsIn-depth client interfaceSalary negotiable aligned to industry norms and experience.
Contact leo@callforce.co.za
https://www.ditto.jobs/job/gumtree/1951097025&source=gumtree
9mo
CallForce
1
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The role offers you:
The opportunity to manage and grow a 150-seat outbound sales team to achieve and exceed performance targets.Support the Team Leaders with coaching, guidance, and mentorship to meet campaign expectations.Use excellent interpersonal and communication skills to build and manage client relationships, manage client expectations and deliverables through consistent engagement with the key stakeholders.Work closely with Senior Management to ensure campaign reporting is compiled and submitted at the desired intervals.Initiate employee incentives to drive performance in the operation.Continually review internal systems, procedures, and processes to ensure resource and operational efficiency, and make appropriate recommendations for changes.Oversee quality control and other compliance applicable to the client and local legislation.Work closely with QA to ensure quality is never comprised, and non-adherence is attended to swiftly.Support the team leaders in agent performance reviews with the agents.Ensure Team Leaders performance reviews are conducted regularly, and constructive feedback is given for performance improvement.
The expertise we require:
3 to 5+ years’ experience managing a sales campaign, within a BPO environment.Experience in Telco is an additional advantage.Sales track record of building exceptional team performance.Dynamic and proven leadership ability to accelerate growth.
https://www.ditto.jobs/job/gumtree/3734130342&source=gumtree
9mo
CallForce
1
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Sales Team Leader Cape Town
Lead and manage a team of Call Centre Sales Agents to achieve exceptional results.
Min 2 years contact Centre Team Leader experience
BPO experience a strong preference
Able to support day shift employees
Strong contact Centre operations know how
Effective people management skills
Able to manage to strict SLA requirements
Salary based on industry norms
https://www.ditto.jobs/job/gumtree/1754187620&source=gumtree
9mo
CallForce
1
SavedSave
My well-established Courier client is seeking a suited Customs Affairs Manager to join their team.Candidate MUST have management experience, contact centre knowledge as well as customs experience.You will be responsible for full legal and regulatory compliance for Customs Affairs (including Customs, SARS, CAA, Security (Part 108), AVSEC, Building and Fire regulations, Labour law, HSE etc.Strong experience in tariff regulations and legislation, international courier and airside operations essential.Min. 5 years in similar role; relevant tertiary qualification.
https://www.jobplacements.com/Jobs/C/Courier-Customs-Manager-1234184-Job-Search-01-12-2026-00-00-00-AM.asp?sid=gumtree
2d
Job Placements
1
SavedSave
Sales Team Leader Cape Town
Lead and manage a team of Call Centre Sales Agents to achieve exceptional results.
Min 2 years contact Centre Team Leader experience
BPO experience a strong preference
Able to support day and/or night shifts on site in Cape Town CBD
Strong contact Centre operations know how
Effective people management skills
Able to manage to strict SLA requirements
Salary based on industry norms
Contact leo@callforce.co.za
https://www.ditto.jobs/job/gumtree/1398715299&source=gumtree
9mo
CallForce
1
SavedSave
Scooter’s Pizza is back in South Africa! We’re excited to announce the relaunch of the iconic Scooter’s Pizza brand across South Africa, starting with new stores in Johannesburg, Durban, and Cape Town — with many more to follow.As part of our growth, we’re looking for reliable, energetic delivery drivers who want to be part of a fast-growing, customer-focused brand that’s all about great pizza and great service.If you’re interested in becoming a Scooter’s driver, please send your CV and contact details to us at lynn@scooters.co.za for consideration. Experience in food delivery or customer service is an advantage, but a great attitude and reliability matter most.Join the team that’s bringing back a South African favourite Store Manager – Scooter’s PizzaWe are also looking for an experienced, hands-on Store Manager to lead one of our high-volume stores and help drive the success of this iconic brand.About the roleAs Store Manager, you will be responsible for the full day-to-day operation of the store, ensuring outstanding customer service, strong financial controls, and excellent food quality at all times.Key responsibilitiesOversee daily store operationsManage and lead staff, including recruitment, training, and performanceControl stock, food costs, and wastageEnsure accurate cash-ups, reporting, and complianceMaintain Scooters’ brand, service, and food standardsDrive sales, customer satisfaction, and store profitabilityRequirementsProven management experience in a restaurant, QSR, or fast-food environmentStrong leadership and people-management skillsGood understanding of stock control, cash handling, and food cost managementAbility to work under pressure in a fast-paced environmentCustomer-focused with strong organisational skillsWhat we offerOpportunity to grow with a fast-expanding national brandSupport, systems, and training from head officeCompetitive salary and performance incentivesHow to applySend your CV and a short motivation to lynn@scooters-pizza.co.za with the subject line:“Scooters Store Manager Application”Join the team that’s bringing back
6d
Rosebank
1
SavedSave
Manage an outbound sales team to achieve and exceed performance targets for insurance campaigns. Support the teams with coaching, guidance, and mentorship to meet campaign expectations.Use excellent interpersonal and communication skills to build and manage client relationships, manage client expectations and deliverables through consistent engagements.Closely monitor and report on campaign performance, as well as address challenges and concerns which could hinder performance. Work closely with Senior Management to ensure campaign reporting is compiled and submitted at the desired intervals.Initiate employee incentives to drive performance on the floor.Continually review internal systems, procedures, and processes to ensure resource and operational efficiency, and make appropriate recommendations for changes.Oversee quality control and other compliance applicable to the client and local legislation.Work closely with QA to ensure quality is never comprised, and non-adherence is attended to swiftly.Ensure agent KPIs are completed, and the relevant interventions are taken to address nonperformance.
https://www.ditto.jobs/job/gumtree/4148648495&source=gumtree
9mo
CallForce
1
TTEC has proudly partnered with CallForce to support the launch of our newest global location. CallForce is supporting us by hiring and onboarding our professionals.Role/Purpose:
Manages a safe, attractive and functional physical environment for all employees. In support of the department vision to create an exceptional workplace. Develops, implements, and maintains facility programs that reflect the priorities of continuous improvement, automation, thinking globally and identifying best practices, while at the same time working to reduce TTEC’s financial exposure.
Core Responsibilities:
Proactively manages complete facility maintenance of building/sites including but not limited to maintaining superior condition of company space; acting as the landlord/vendor liaison.Review government regulations, renewal of operating licenses, work permits, and other requirements from the authorities related to the business.Effectively leads and manages Facilities team, within the department’s SLA and KPIs standards. including but not limited to Facilities Technicians, Service Contractors, Facilities Systems (BMS), Security Team, Janitorial Team and all critical equipment contractors.Maintains various facility systems such as HVAC, CCTV, turn styles, elevators, electrical stairs, utilities, and systems such as emergency generator, UPS, lighting, security, and Fire Detection and Alarm System (FDAS).Establishes and manages Facilities budget (Opex and Capex), creating the purchase requisitions including supplies, follow up on invoices payments and is responsible for reporting financial information. In conjunction with corporate real estate evaluates present and future needs for real estate.Develops and maintains standards to manage relationships with facility related vendors such as Janitorial, Security, HVAC, CCTV, turn styles, elevators, electrical stairs, utilities, and systems such as emergency generator, UPS, lighting, and Fire Detection and Alarm System (FDAS). Conducts QBRS will all facilities related vendors.Effectively manages customer expectations and ongoing customer relations. Communicates status and timeline of facility maintenance projects, enhancements, and changes.Implement and communicate policies that will impact on safety and security to customers to include the Risk Management policies pertaining Information Security and Management System.Manages facility programs covering disaster preparedness and recovery and coordinates with headquarters division to implement company-wide Emergency Response Plan. Being the point of contact during a disaster situation to return safely to operations, requires to be available or have a designee to response in timely manner.Maintains and oversees facilities architectural drawings and floor plans. Ensures all constructio...
https://www.ditto.jobs/job/gumtree/1167221734&source=gumtree
9mo
CallForce
1
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The suitable and successful candidate will be responsible for leading and managing a team of Outbound Sales Consultants/Agents as per SLA. Product comprehension of sales and customer care coupled with proactive client interface ability would be critical functions for the role
Team leadership and managementGuide agents by demonstrating exceptional customer satisfactionGuide, coach and Determine training needs for staff.Communicate job expectations to AgentsHarness agent’s potential to perform optimallyTailor recommendations to improve Consultants on reaching their targets.Monitor attendance, punctuality and leave of personnelKeep to date and abreast of industry trends industry trendsManage requests/escalations between different business units to solidify resolution outcomesReport on a regular basis on statistics, data, ratios, attrition, and terminationsExamine and indicate areas of improvement for systems, policies and processes used and propose solutionsFrequent monitoring of metrics, data and reporting on operational statusManage quality assuranceOversee the overtime process and monitor different shifts that are in place
RequirementsCompleted MatricA minimum of 3 years outbound management experience
CompetenciesStrong ability to manage a sales teamStrong ability to empathise with customerStrong problem-solving skillsAbility to resolve escalated customer issuesDrive SalesAbility to multi-task
https://www.ditto.jobs/job/gumtree/2122193864&source=gumtree
9mo
CallForce
1
SavedSave
This is a strategic leadership role suited to a commercially driven professional with a proven ability to drive new business revenue, manage high-performing sales teams and develop key customer relationships at a national level.Responsibilities: Lead, coach and manage a Sales and Key Accounts team (±5 direct reports).Drive new business development and expansion into new markets and industry verticals.Monitor sales activity, pipelines, forecasts and revenue performance against targets.Ensure consistent client engagement through structured call cycles and appointments.Support the team with business value solutions, pricing and proposals.Produce and present accurate sales, KPI and Power BI performance reports.Collaborate closely with Operations and senior management to ensure successful onboarding of new business.Maintain strong relationships with key decision-makers within Top 50 customers.Provide regular reporting and insights to the National Commercial Manager.Requirements: Matric or equivalent qualification.Minimum 7 years senior sales experience, preferably within logistics / courier / express.Proven experience managing and leading a sales team.Strong understanding of courier systems, products and procedures.Advanced MS Excel and MS Office skills.Knowledge of Parcel Perfect billing system (advantageous).If you are a results-driven Sales Manager with a passion for logistics and business growth, wed love to hear from you.
https://www.executiveplacements.com/Jobs/S/Sales-Manager-Express-1250877-Job-Search-01-13-2026-04-08-02-AM.asp?sid=gumtree
13h
Executive Placements
1
SavedSave
MI Specialist
Provide Data Analytics support in dynamic BPO operation.
4 - 6 years data analytics experience in the BPO /Contact Centre sector
Direct experience in implementing enterprise data management processes, procedures, and decision support.
Understanding of relational data structures, theories, principles, and practices.
Metadata management and associated processes.
Knowledge of enterprise repository tools, data modelling tools, data mapping tools, and data profiling tools.
Demonstrated expertise with repository creation, and data and information system life cycle methodologies.
Proven track record in producing high quality analytics and problem solving.
Salary negotiable aligned to industry norms and experience.
Contact leo@callforce.co.za
https://www.ditto.jobs/job/gumtree/271039389&source=gumtree
9mo
CallForce
1
SavedSave
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our International Sales Campaigns.
The QA will monitor outbound calls to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating, and implementing quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall CallForce customer’s experience.
Experience and skills required:
2-3 years’ experience in a QA role with international sales campaigns.Excellent verbal, written and interpersonal communication skillsExceptional listening and analytical skillsSolid time management skillsCreative ability & writing proficiencyAbility to multitask and successfully operate in a fast paced, team environmentMust adapt well to change and successfully set and adjust priorities as needed
Responsibilities:
Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides trend data to site management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Participates in customer and client listening programs to identify customer needs and expectations.Provides actionable data to various internal support groups as needed.Coordinates and facilitates call calibration sessions for staff.Provides feedback to team leaders.Prepares and analyses internal and external quality reports for management staff review.
https://www.ditto.jobs/job/gumtree/4074834970&source=gumtree
9mo
CallForce
1
SavedSave
At CallForce, we are dedicated to creating a positive, collaborative, and engaging workplace. We believe that our HR professionals are instrumental in achieving this vision. If youre passionate about HR, eager to make a difference, and excited to be part of a team that values your contributions, we want to hear from you!
Our Ideal candidate would have experience with Human Resources functions within the BPO sector, including recruitment, onboarding, training, employee relations, and compliance.
Key Responsibilities:
Recruitment and Staffing:
Collaborate with hiring managers to identify staffing needs and create job descriptions.Source, screen, and interview candidates for senior level positions.Conduct reference checks and background screenings.Manage the end-to-end recruitment process, including offer letters and onboarding.
Onboarding and Training:
Develop and implement onboarding programs for employees.Ensure that new hires have access to necessary resources and tools for success.
Employee Relations:
Address employee inquiries, concerns, and conflicts in a timely and professional manner.Promote a positive and inclusive work environment.
Performance Management:
Implement performance management processes, including setting goals, conducting evaluations, and providing feedback.Recognize and reward exceptional performance.Identify opportunities for coaching and development.
Compliance and Policy Enforcement:
Ensure compliance with HR policies, labor laws, and regulations.Monitor attendance, leave requests, and timekeeping.Investigate and resolve issues related to employee conduct and performance.
Account Management:
Build and maintain strong, long-lasting client relationships.
Qualifications:
Human Resources, business administration qualification, or a related field.1 year experience in HR functions, preferably in a BPO or similar environment.Knowledge of HR policies, labor laws, and best practices.Ability to handle sensitive information with confidentiality.Proficiency (HR)software.Familiarity with BPO operations and the unique HR challenges in this environment is a plus.
Ready to embark on this exciting journey with us? Submit your applications today. We look forward to getting to know you and learning about the unique skills and experiences you can bring to our team.
https://www.ditto.jobs/job/gumtree/3428195136&source=gumtree
9mo
CallForce
1
SavedSave
At CallForce, we are dedicated to creating a positive, collaborative, and engaging workplace. We believe that our HR professionals are instrumental in achieving this vision. If youre passionate about HR, eager to make a difference, and excited to be part of a team that values your contributions, we want to hear from you!
Our Ideal candidate would have experience with Human Resources functions within the BPO sector, including recruitment, onboarding, training, employee relations, and compliance.
Key Responsibilities:
Recruitment and Staffing:
Collaborate with hiring managers to identify staffing needs and create job descriptions.Source, screen, and interview candidates for senior level positions.Conduct reference checks and background screenings.Manage the end-to-end recruitment process, including offer letters and onboarding.
Onboarding and Training:
Develop and implement onboarding programs for employees.Ensure that new hires have access to necessary resources and tools for success.
Employee Relations:
Address employee inquiries, concerns, and conflicts in a timely and professional manner.Promote a positive and inclusive work environment.Conduct exit interviews and analyse data to identify areas for improvement.
Performance Management:
Implement performance management processes, including setting goals, conducting evaluations, and providing feedback.Recognize and reward exceptional performance.Identify opportunities for coaching and development.
Compliance and Policy Enforcement:
Ensure compliance with HR policies, labor laws, and regulations.Monitor attendance, leave requests, and timekeeping.Investigate and resolve issues related to employee conduct and performance.
Data Management:
Maintain accurate and organized employee records.Generate HR reports and analyse data to inform decision-making.Keep up-to-date records of training and certifications.
Qualifications:
Human Resources, business administration qualification, or a related field.1 year experience in HR functions, preferably in a BPO or similar environment.Knowledge of HR policies, labor laws, and best practices.Ability to handle sensitive information with confidentiality.Proficiency (HR)software.Familiarity with BPO operations and the unique HR challenges in this environment is a plus.
Ready to embark on this exciting journey with us? Submit your applications today. We look forward to getting to know you and learning about the unique skills and experiences you can bring to our team.
https://www.ditto.jobs/job/gumtree/2872999621&source=gumtree
9mo
CallForce
1
SavedSave
At CallForce, we are dedicated to creating a positive, collaborative, and engaging workplace. We believe that our HR professionals are instrumental in achieving this vision. If youre passionate about HR, eager to make a difference, and excited to be part of a team that values your contributions, we want to hear from you!
Our Ideal candidate would have experience with Human Resources functions within the BPO sector, including recruitment, onboarding, training, employee relations, and compliance.
Key Responsibilities:
Recruitment and Staffing:
Collaborate with hiring managers to identify staffing needs and create job descriptions.Source, screen, and interview candidates for senior level positions.Conduct reference checks and background screenings.Manage the end-to-end recruitment process, including offer letters and onboarding.
Onboarding and Training:
Develop and implement onboarding programs for employees.Ensure that new hires have access to necessary resources and tools for success.
Employee Relations:
Address employee inquiries, concerns, and conflicts in a timely and professional manner.Promote a positive and inclusive work environment.Conduct exit interviews and analyse data to identify areas for improvement.
Performance Management:
Implement performance management processes, including setting goals, conducting evaluations, and providing feedback.Recognize and reward exceptional performance.Identify opportunities for coaching and development.
Compliance and Policy Enforcement:
Ensure compliance with HR policies, labor laws, and regulations.Monitor attendance, leave requests, and timekeeping.Investigate and resolve issues related to employee conduct and performance.
Data Management:
Maintain accurate and organized employee records.Generate HR reports and analyse data to inform decision-making.Keep up-to-date records of training and certifications.
Qualifications:
Human Resources, business administration qualification, or a related field.1 year experience in HR functions, preferably in a BPO or similar environment.Knowledge of HR policies, labor laws, and best practices.Ability to handle sensitive information with confidentiality.Proficiency (HR)software.Familiarity with BPO operations and the unique HR challenges in this environment is a plus.
Ready to embark on this exciting journey with us? Submit your applications today. We look forward to getting to know you and learning about the unique skills and experiences you can bring to our team.
https://www.ditto.jobs/job/gumtree/374371439&source=gumtree
9mo
CallForce
1
Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLAUnderstanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according processes and procedures.Resolve FTTH issues through effective troubleshooting and configuration.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on calls including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.Submit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Education and Experience:
MatricEnglish language proficiencyMinimum 1 year inbound technical support experience within a center required Typing speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsTech support persuasivenesstenaciousnegotiation skillsstress toleranceeffective time management
Salary and rates including allowances, incentives:
R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpis each month. Shift allowance and travelling allowance.
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.
https://www.ditto.jobs/job/gumtree/4115920781&source=gumtree
9mo
CallForce
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