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Results for admin jobs in General Worker Jobs in Helderberg
1
*Our client in the Property Industry requires the services of a Property Leasing Intern to join their team. *
*Key performance areas:*
Are you a meticulous and high energy person keen to get into “property”?
We’re a niche retail brokerage based in Somerset West (but doing deals all over SA) that helps owners of smaller shopping centres lease out empty shops in their malls. We play a matchmaker role to get the right kind of retailer into their vacancies and when we do our jobs right everyone wins – the retailer has a chance to grow their turnover, while the landlord gets some rental income.
That means collecting FICA docs from prospective tenants, running credit checks, drawing up Offers to Lease, then full leases. Chase, chase, chase. But with politeness and accuracy. And good humour, even when things are hectic.
You’ll also be sending out plenty of e-mail marketing packs and providing support to the fee earners. In short, you’ll get loads of experience in admin and in property.
*The successful candidate must have:*
* Matric with Business as a subject
* Passion for commercial property would be advantageous
* Accuracy and attention to detail
* Computer literate
* Ability to handle stress
* Ability to problem solve and to always think ahead
* Excellent communication skills (written and verbal)
* Ability to work in a team
* Wanting and willing to learn
* Driven personality
* Highly organised
* Must be able to keep information confidential
*Please note that only short listed candidates will be contacted.*
*To be discussed at interview stage*
*The successful candidate must have:*
* Matric with Business as a subject
* Passion for commercial property would be advantageous
* Accuracy and attention to detail
* Computer literate
* Ability to handle stress
* Ability to problem solve and to always think ahead
* Excellent communication skills (written and verbal)
* Ability to work in a team
* Wanting and willing to learn
* Driven personality
* Highly organised
* Must be able to keep information confidential
*Please note that only short listed candidates will be contacted.*
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzY0NDI3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1256146&xid=1555_64427
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2y
Performing bookkeeping duties such as recording, posting and
processing day to day financial transactions and to perform related
reconciliationsMaintain and update accounting records for a portfolio of
propertiesAssist in preparing monthly billing for tenants and sending itCapturing cashbook, accruals, bad debt, depreciationAssist with month end closing proceduresGeneral admin tasks relating to the finance department
3d
1
Only candidates who are immediately available will be considered for this role.EMPLOYMENT TYPE : Permanent RoleSECTOR : AdminSTART DATE : ImmediatelyDUTIES: General office duties including enquiries, filing, postage, correspondence, staff leave record keepingPublic Participation Management - place adverts, prepare and send letters to Public & Authorities, co-ordinating and keeping recordDatabase administrationTime- and cost analysisProject cost ManagementGeneral PA duties to Managing DirectorGeneral administration duties APPLICANTS MUST HAVE: At least 8 years' previous experience in similar positionGood planning and organisational skillsStrong linguistic skills in both English and AfrikaansExcellent financial, administrative and planning skillsMicrosoft Office - advanced ExcelThe ability to work independentlyOwn transport and an unendorsed drivers licenseAttention to detail and ability to prioritiseExperience in managing and organizing documents and schedulesDevelop and maintain contact lists, agendas and coordinate other business support activitiesPrepare files and maintain file storage and file retrieval systems (electronic server)Be eager to learnAbility to work under pressureAbility to work after hours (when required to) HOURS: 08:00 17:00 (Mon Fri)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgzNTU2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213206&xid=1109_83556
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2y
Looking for a Junior account clecks to be an addition to the admin office.
Filing
Invoices filing
Book keeping
Handing of suppliers statements
Payroll for the weekly and monthly
Please sent Updated resume to following email address leticiat@mectechnlogy.co.za
10d
VERIFIED
We are looking for a strong Admin lady in Stellenbosch/Somerset West* Stationary stock count & ordering* Petty cash management for WC* Requesting month end statements from various divisions* Following up on debtors* Sending of credit car statements* InTouch admin tasks* Xero admin - adding users, removing users etc..
25d
Ads in other locations
1
One of our top clients looking for in the beauty industry that provides specialized nail education is looking for a mentor/educator.
Qualified in Complete Nail Technology including
Basic manicure and PedicureGel Overlays, Tips & SculptingLiquid & Powder Acrylic Overlays, Tips & Sculpting
Hard Skills:
Must be Qualified in complete Nail Technology including:
Basic manicure and PedicureGel Overlays, Tips & SculptingLiquid & Powder Acrylic Overlays, Tips & SculptingNail Art Skills
At least 3 year experience working in the industryAdvance nail application skills in the above systemsAt least 1 year training/educating experienceAssessor/Moderator will be a bonusMust have strong computer experience – Daily software used: Virtual Academic Centre & Dashboard , One Drive - file share, Outlook emails & online calendar, Excel & Word
Soft Skills
Passionate about education, the beauty industry & nailsWell presentedPunctualClear English diction compulsory as training will be in English. If English is not the first language that is not a problem, however accent must allow for clear communication in EnglishThe position requires strong inter-personal, organisational, admin and multi-tasking skillsTime management essential, with the ability to complete work timeously and ask for support when neededAbility to work well with a team and assist team members when needed.
Non-Negotiables:
Bi-Monthly Traveling will be required – EC/PE/Garden Route (costs covered by company)Bi-Monthly instore demo days with a sales consult to promote new products, product launches, troubleshooting (but not instore training).Bi-Monthly Bimonthly AM and PM pre booked internal training does occur and is compulsory. (7.30-8.30Am remote training/ 17.30-18.30 remote training – eg of times, please note they may differ)Working hours: 8am – 5pm @ Academy Rondebosch. Weekend trainings may apply when needed. Will be booked in advance and leave days given accordingly.Would need to follow strict SOPs, complete training will be provided prior to start date and ongoing. Ongoing training may occur before or after working hours.No additional work, beauty salon or otherwise, is permitted during the week or weekend.
Additional Information:
Academy Phone & Laptop supplied (Minutes & data included) for work calls and use onlyMust have Car/valid driver’s licenseWould need to live in one of the following or surrounding areas:
Rondebosch
Athlone
Ottery
Observatory...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDMxNzY2NjUwP3NvdXJjZT1ndW10cmVl&jid=1751287&xid=2431766650
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4h
1
Admin Clerk position available to start immediately
SKILLS:
Communication skills (verbal + writing)Interpersonal skillsTime management
Qalifications Essential:
A Grade 12 Certificate/MatricStrong administration skills (2-3 years experience in administrator)Assist with planningProcessing of invoicesStock allocation experience a must Must show attention to detail and be highly organizedData capturingStrong Excel, Word and EmailMust have stock allocation knowledgeClear criminal recordMust live in the Western Cape (Cape Town)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83MDQ0ODA0ODM/c291cmNlPWd1bXRyZWU=&jid=1490663&xid=704480483
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4h
1
Permanent position for a Leasing Manager based in Goodwood, Cape Town.
Requirements:
South African CitizenReal Estate experienceParalegal QualificationBcom / Business Admin / Public Administration Degree
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODI0Mjc3NzY1P3NvdXJjZT1ndW10cmVl&jid=948061&xid=1824277765
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4h
1
Our client is an established contract Manufacturer based in Cape Town whose customers are Retail Chains and Brand Owners for whom they develop, manufacture new and innovative beauty ranges and existing ranges such as Skincare, Haircare and Bodycare.
Due to a growing demand an exciting opportunity exists to expand the Innovation Team with additional Product Managers.
Liaise with and manage the relationship with Retail Chains and Brand Owner's on:-
The presentation of proposed trends and opportunities in the beauty product spaceThe development of new beauty products and lines for Retail Chains and Brand OwnersThe supply and service of beauty products manufactured on behalf of retail chains and brand owners
Head up the internal process of developing new beauty products and ranges:-
Briefing the in-house R&D Lab to create new product formulationsBriefing packaging suppliers to obtain suitable new product packaging and labelling in accordance with the Retail Chain or Brand Owners artwork and requirementsProviding ongoing liaison on the status of product development, problem solving, practical issues to the satisfaction of the Retail Chain or Brand OwnerAdministering the process of development ensuring that all records are maintained for internal and external requirements and that the development remains on budget and on time
To be successful, the incumbent would need to balance three critical areas:
Strong Relationships and excellent communication with Retails and Brand Owners which can be demanding and time consumingExcellent management of the project timeline with both internal and external parties, providing great admin, a strong practical problem solving capability whilst comfortably managing their own pressure and stressSound business sense with strong numeracy and the ability to read and understand P&L's
In turn, my client promises : A flat interactive structure where your job and contribution are pivotal and valued; the opportunity to pursue a dynamic and exciting career with great prospects; flexibility in work arrangements and approach.
You will need an appropriate Degree or Diploma in Business or Marketing or even a financial/technical area coupled with a strong drive, ambition and work ethic.
A track record of success, even in an internship, will assist in demonstrating your capability and any experience or interest and understanding of the Health & Beauty Industry will be an added benefit.
Come and work with Blue Chip Clients and develop Health & Beauty Products today. Please forward detailed CV to placement.cpt@swifthr.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjMzMzkyMDE4P3NvdXJjZT1ndW10cmVl&jid=1057556&xid=1233392018
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5h
1
This team focusses on the customer relationship and is the primary contact for the customer & internal parties.Collaborate with the internal teams to ensure coordinated tasks are completed efficiently to support business objectives andcustomers. The primary focus of this role is on activities related to contract execution, planning and customer service.
Excellence in Execution: Customer facing
Enter and complete all entries of commodity movements data in the systemReconcile all contracts and investigate and resolve stock differences in collaboration with the inventory coordinatorMeasure margins on physical deliveryEnsure settlement of all contracts once completed and in accordance with contract payment termsInform customers about order status, invoices, contract balances and other information needed to complete the salePlanning for customer contract delivery in collaboration with the logistics teamIdentify efficiency & cost saving opportunities in the supply chainResolve all customer queries as quickly and efficiently as possibleCollaborate with all internal teams to ensure coordinated tasks are completed efficiently to support business objectives and customersOther duties as assignedHandle basic issues and problems, while escalating more complex issues to appropriate staffMaintain a good relationship with customersMaintain good relationships and open communications with all related internal parties
Requirements
Bachelor’s degree in a related field or5 years’ experience in a similar roleExposure to the Food/Feed/Agri commodity sector will be an advantageGood knowledge of Microsoft Office toolsExcellent Microsoft Excel proficiencyExcellent communication and negotiation skillsFluent in English and in Afrikaans languagesSolution oriented and pro-active problem solvingDedicated and diligentAbility to work as part of a team but also reach individual goalsAdaptable to change & the ability to work under pressureComfortable working after hours
Role and responsibilities
This role requires a high level of administration. Majority of the admin work is compiled on Microsoft Excel and exported to a complex integrated ERP system.Daily and consistent liaisons with customers regarding requirements, planning, offload points, stock levels, delays at offloading point etc.Daily and consistent liaisons with logistics.Collaboration with various departments, specifically traders re customer requirements; Invoicing and Contract & Inventory desk.Consistent communication with the customer, occurs after hours, on weekends – with transporters and shippi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTA0NzI1MzM1P3NvdXJjZT1ndW10cmVl&jid=1350612&xid=3104725335
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5h
1
Responsibilities
Purchase order placement and incoming goods receipt recordingInteracting with suppliers regarding scheduled deliveries and purchase price validationInteracting with logistics companies in respect of import clearing and handlingIncoming and outgoing freight calculation and brokerageAccounts receivable management, dunning process and cross validation with accounting systemRecording of incoming and outgoing payments in the accounting systemMaintenance credit insurance in the various system platformsCustomer data maintenance in the various system platformsEntering, processing and billing of customer ordersEnsuring the execution and dispatch of orders on schedule in coordination with logistics and customersDay-to-day bookkeeping of the company’s ledger accountsCash flow administration & forecastingDocument filing and administrative tasks in the internal sales officeAssist the Managing Director were necessary
Qualifications
Tertiary Education such as Accounting or Financial Management Diploma or CertificateMinimum of 3 years post qualification experience in an admin or accounting positionProficient with Accounting and Online Banking SystemsKnowledge and Experience with Microsoft Dynamics is an advantageBeing able to ensure accuracy and effectiveness in all tasksHighly proficient with desktop applications such as MS Office Tools as well as internet applicationsWell-organised and highly attentive to detailExcellent written and verbal communication skills requiredExcellent English skillsWillingness to work in a fast-paced, customer facing environmentAbility to organize, prioritize and effectively multi-task daily and meet deadlinesAssertive, confident, team player and clear communicator – via e-mail, phone and face-to-face
Benefits
Competitive compensationAttractive vacation, sickness and holiday arrangementsCareer path opportunities for top performers
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzI0NjE1OTQ2P3NvdXJjZT1ndW10cmVl&jid=881131&xid=1324615946
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5h
1
Key areas of responsibilities
Support Trade Execution Co-ordinators (client services expeditors).Loading agent payments on payment system (Payment Gateway).Checking, capturing and processing invoices on in-house ERP system, TradeOne.Checking, capturing and processing contracts and counterparty details.General administration and any administrative functions required in the Execution department.Ad hoc support as required.
Minimum professional qualifications and experience
National Senior Certificate (Grade 12).Minimum five years’ working experience in a similar position.
Essential skills
Computer Literacy (MS Excel, Word, Outlook).Demonstrated experience in a similar role.Experience of working in a fast-paced environment.Planning, organising and excellent time management skills.Critical thinker with emotional resilience to overcome obstacles.Ability to work well within a team environment.Ability to work in an admin intensive and detail orientated role.Ability to work under pressure whilst maintaining a high degree of accuracy.Excellent numerical reasoning and problem-solving skills.
Desirable skills
National Senior Certificate (Grade 12) with Pure / Mathematics Literacy and Accountancy as subjects.Tertiary qualification in Financial or Accountancy.Intermediate Excel proficiency.Experience using an ERP system.Exposure to the Grains Industry and/or FMCG.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDI5NTYzMzc2P3NvdXJjZT1ndW10cmVl&jid=1370174&xid=3029563376
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5h
1
The role of the GSD COAT Analyst. Dealing with general queries by email or phone and Compiling management reports using various reporting tools.
No shift work Mon to FRI - 8am until 17:00 UK time.
Requirements:
Main Duties/Key Responsibilities:
Complies management information through relevant business tools to provide accurate/up to date dataPrioritize and co-ordinate own, and others work schedules to ensure that business and customer needs are met, and deadlines are adhered to.Supports various administrative and organizational tasks.Able to communicate efficient to meet business requirements to avoid escalations.Management and control of different administrative processes.Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.Ability to work in a team and operate as a good team player.Close cooperation with internal and external departments Cross-country collaboration.Adhere to delivery of standard reporting packs.
Knowledge, Skills & Experience:
Good working Knowledge of Microsoft ApplicationsPlans & organises own workloadGood administrative experience, attention to detail, ensures accuracy of data, provides data for processing of informationBeing proactive and be able to set priority listGood communication skillsA high level of integrityA strong service-oriented (‘can-do’) culture, with a strong focus on the ‘internal customer’ approach, committed to exceeding customer expectationsFluent in German spoken and written
Grade 12 – subjects: Mathematics, Computer Science.Good working knowledge of MS Office & Windows 101 year in the Customer Service industry.
Please Note: For this role, you may require access to sensitive customer financial information.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjI0MDMxMzk1P3NvdXJjZT1ndW10cmVl&jid=1296776&xid=1624031395
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5h
1
We are seeking an HR Specialist to oversee employees working in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to handle key HR functions ensuring that staff maintain the required standards of professionalism and service delivery. The successful candidate will also be required to build and maintain strong relationships with external and internal stakeholders to meet project deliverables.
Duties:
Provide HR oversight and client relationship management including:
24 hour problem resolution client/employee.Handle misconduct and incapacity processes.Performance Management of KPIs and targets.Monitor attendance and adherence to schedule and address non-compliance.Investigate incidents on duty.Assist with monthly payroll. Handle payroll and leave queries.Assist with credit control in respect of client billings.Handel HR administration.Handle Medical Aid admin and leave reports.Engage with internal and external client management teams to understand and meet service delivery levels.Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures.Liaise with the recruitment team, ensuring full understanding of the profile for new recruits.Assist with co-ordination of recruitment process.Keep the client and recruitment team informed of process.Manage attrition.Completion of all documentation relating to candidate placement.Attend client meetings and provide reports.Complete all required daily, weekly and monthly reports.
Qualifications:
MatricHR degree/diploma (a preference)MS Office – strong Excel
Skills and Experience:
3-5 years practical HR/IR experience.Client Relationship Management experienceExperience in working in BPO/Contact Centres.TES Account/Project Management experience (a strong preference.)Valid driver’s license & own motor vehicle.
Competencies
Strong inter-personal skills.Excellent verbal and non-verbal communication skills.Ability to manage conflict.Strong customer service focus.Flexibility and adaptability.Stress tolerance and resilience.Planning, organising and time management.Quality focus and excellence orientation.
Salary
Industry related
https://www.ditto.jobs/job/gumtree/1761925813?source=gumtree
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5h
1
The EUS Technician is responsible for the speedy resolution of Incidents and Service Requests with minimum come back, while providing an excellent customer experience. The EUS Technician will be responsible for performing onsite hardware, software and peripheral updates and repairs as part of agreement with their clients. The EUS Technician will be responsible for troubleshooting and repairs of computer systems and peripheral equipment located within their client environments. May include LAN installations, upgrades, and repairs. May maintain an adequate spare parts inventory of systems, subsystems and component parts used in repair work. Ensures that all work performed is adequately captured and updated on Autotask.
Responsibilities
Service Delivery:
Delivers quality work with few comebacks, good ticket admin and adherence to process. Closes tickets with enough focus on solution and root cause.Client centricity: Meets ticket survey ratio levels. Target: 5% of tickets closed receive survey responses where the average survey rating is greater than 90%.Consistently meet MTTR targets - Less than 3 hours to respond.Time logged: meets productivity expectations consistently of 6.5 hours logged per workday.Address user tickets regarding hardware, software, and networking.Walk customers through installing applications and computer peripherals.Ask targeted questions to diagnose problems.Guide users with simple, step-by-step instructionsConduct remote troubleshooting.Test alternative pathways until you resolve an issue.Customize desktop applications to meet user needs.Record technical issues and solutions in logs.Direct unresolved issues to the next level of support personnel.Follow up with clients to ensure their systems are functional.Report customer feedback and potential product requests.Help create technical documentation and manuals.
Teamwork:
Proactively shares knowledge within the team.Provides technical support and mentorship to the First Responder Team.Supports fellow team members to ensure the team succeeds collectively.
Personal:
Drives own personal, technical and career development.Conducts themselves professionally always.
Requirements
Matric qualificationMCSE/MCSA or equivalentMinimum 3 years’ experience in IT Customer Service environmentMinimum 3 years’ Infrastructure experience in an IT services companyIntermediate DC facilities.Intermediate Networking experience.Intermediate Microsoft Server infrastructure experience.Intermediate Exchange and Office 365 experience.Intermediate experience with Server Backup technologies.Intermedi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTA2MTE2NjMwP3NvdXJjZT1ndW10cmVl&jid=1700157&xid=2906116630
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5h
1
Background
SDF within the Hospitality; Food & Beverage sectorExperience as a Training Facilitator in a leadership role with Project Management experienceExperience of Work Readiness programmes for graduatesExperience with government institutions like SETA, SAQAPrevious SDF experienceCreation of training material/courses would be advantageous
Responsibilities
To take responsibility for convening the training committee and ensuring that appropriate consultative processes around skills development are implemented
That appropriate procedures and records are kept of training committee meetings
Liaise with the SETA around issues of skills development
Oversee the implementation of training
Keep appropriate training records
Strategically align the training and development of skills in an organization
Qualifications
Accredited Assessor and Moderator and/or ODETP qualificationSDS – Skills Development CertificateStrong Microsoft Office SkillsStrong Admin $ AnalyticsOverall Experience 2-5 years
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDMwNzQ2Mjc2P3NvdXJjZT1ndW10cmVl&jid=1519478&xid=2430746276
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5h
1
A large and successful homecare company is looking for a Senior Imports Buyer to join their team.
A well established company that Imports homecare products for sale to distributors around the Country.
In this role you will be responsible for effectively controlling the imports and cost of stock and offer a viable product range.
Duties will cover (but not be limited to):
Procurement
Finance & Admin
Stock Management
Forecasting
Order planning
Visit trade shows
Costing
Maintain quality log
Requirements:
Degree or Diploma
3-4 years experience in a similar role
Import/Export/Shipping experience
FMCG exposure would be beneficial
Job Reference #: KZN000264/LM
5h
1
TITLE: ACCOUNT MANAGER (BPO) (Cape Town)
We are seeking an experienced Account Manager with exceptional client relationship management skills and practical HR/IR experience to manage and exceed client expectations on contact centre campaigns. In addition, the successful candidate will provide HR support and IR services for contact centre teams based on client sites.
JOB FUNCTION:
Client Relationship Management
Engage with the client management team to ensure effective operational management.Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures.Identify trends and analyse the needs of the client to propose operational interventions.
Recruitment
Liaise with the recruitment team, ensuring full understanding of the profile for new recruits.Assist with co-ordination of recruitment process.Keep the client and recruitment team informed of process.Schedule interviews.Manage attrition.Completion of all documentation relating to candidate placement.
Operational Management
Monitor attendance and adherence to schedule.Investigate incidents.Monitor quality of training/quality/coaching and related material.Performance Management as per KPIs and Targets.Collect weekly & monthly documentation (e.g. Collection of timesheets).Ensure compliance with dress code and code of conduct.24 HR problem resolution client/agentIR management manage misconduct and incapacity processesManage credit control respect of billings to clients.
HR / Payroll Administration
Management of all associated staffing administration.Submit payroll and leave queries, follow through on queries.HR administration - ensure attendance registers updated and submitted as per payroll deadlines.Medical Aid admin and leave reports.
Reporting
Attend client meetings and provide reports.Complete all required daily, weekly and monthly reports.
QUALIFICATIONS:
MatricTertiary degree/diploma (a preference)Computer literacy - MS Office – strong Excel
SKILLS AND EXPERIENCE:
2-3 years Client Relationship Management experienceExperience in working on Call Centre campaigns.TES Account/Project Management experience (a strong advantage).Practical HR/IR knowledge and experience.Valid driver’s...
https://www.ditto.jobs/job/gumtree/1295798891?source=gumtree
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5h
1
We are seeking an HR Specialist to oversee insourced and or outsourced staff deployed in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to build and maintain Strong relationships with external clients and internal stakeholders to enable an optimal working environment.
DUTIES
Provide HR oversight and client relationship management including:
24 hour problem resolution client/employee.Handle misconduct and incapacity processes.Performance Management of KPIs and targets.Monitor attendance and adherence to schedule and address non-compliance.Investigate incidents on duty.Assist with monthly payroll. Handle payroll and leave queries.Assist with credit control in respect of client billings.Handel HR administration.
Handle Medical Aid admin and leave reports.
Engage with internal and external client management teams to understand and meet service delivery levels.Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures.
Liaise with the recruitment team, ensuring full understanding of the profile for new recruits.Assist with co-ordination of recruitment process.Keep the client and recruitment team informed of process.Manage attrition.Completion of all documentation relating to candidate placement.
Attend client meetings and provide reports.Complete all required daily, weekly and monthly reports.
QUALIFICATIONS:
MatricHR degree/diploma (a preference)MS Office – strong Excel
SLILLS AND EXPERIENCE:
3-5 years practical HR/IR experience.Client Relationship Management experienceExperience in working in BPO/Contact Centers.TES Account/Project Management experience (a strong preference.)Valid driver’s license & own motor vehicle.
COMPETENCIES
Strong inter-personal skills.Excellent verbal and non-verbal communication skills.Ability to manage conflict.Strong customer service focus.Flexibility and adaptability.Stress tolerance and resilience.Planning, organizing and time management.Quality focus and excellence orientation.
Salary: Industry related
https://www.ditto.jobs/job/gumtree/518488143?source=gumtree
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5h
1
Work with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to createand deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals. Handle customer escalations, contribute to creating a positive work environment.
• Leading and managing a team of Call Centre Agents to achieve client SLA requirements• Continuously promote a performance-driven culture and always work towards reaching for amazing results• Be accountable for the performance of each agent reaching their daily targets and ensuring that professional relationships exist with customers• Ensuring that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems• Motivating team to achieve daily targets• Improve the key success metrics associated with goals including:
o Customer Satisfaction Scoreo Service Level Goalso Quality Goals
• Guiding, coaching, training and equipping agents with all competencies to reach meet performance and customer service objectives• Coordinate training on new or revised information relating to services, products or processes of projects• Ensuring all customer questions and complaints are resolved in a timely manner• Brainstorming with the team around issues or challenges that may hinder optimum performance and give recommendations to improve sales• Handle employee related issues. Monitoring attendance, punctuality and leave • Report on statistics, data, ratios, attrition and terminations• Suggest areas of improvement for systems, policies and processes used and propose solutions• Manage quality assurance• Assist with recruitment, HR admin, personal development and other areas that contribute to maintaining processes and the growth of the campaign
Requirements • Matric• 1-2 years contact Centre Team Leader experience
Competencies
• Strong ability to motivate and guide a team
• Strong ability to empathise with customer• Strong problem-solving skills• Consistently mentor and inspire others• Customer focused mindset• Understanding, interpreting, and manipulating data for reporting• Ability to resolve escalated customer issues
Please send CV to leo@callforce.co.za
https://www.ditto.jobs/job/gumtree/3374524109?source=gumtree
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5h
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