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PostNet Ceres has an opportunity for an energetic and dynamic person to become part of their team Key Performance Areas Assists customers with products and services.Operate point-of- sale systems, printers, copiers, rental computers and other equipment.Stock control.Opening and closing store.Deliveries and other transport activities when necessary. REQUIREMENTS: MatricValid driver’s licence.Fluent verbal and written communication skills.Previous DTP/stationary retail experience would be advantageous.Attention to detail is compulsory.Must be responsible and reliable.Standing for long hours and lifting up to 15kg.Willing to work overtime and on weekends Closing date for applications: 15 FEBRUARY 2024 Only Shortlisted candidates will be contacted.All recruitment procedures comply with The Protection of Personal Information Act, No. 4 of 2013
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzM2MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777272&xid=1109_183360
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PostNet Ceres has an opportunity for a creative, professional and dynamic Graphic Designer to join their team. Key Performance Areas Working directly with customers, designers to create promotional materials to satisfy the needs of clients.Design multi-media presentations, banners, newsletters, flyers, signs, posters and business cards.Sales transactionsProcess shipping and packaging requests.Customer assistance.Occasional driving/transport duties REQUIREMENTS: One year’s experience in graphic design and desktop publishing is mandatory.Proficiency in Adobe Photoshop, Adobe Illustrator, Adobe InDesign and MS OfficeMatricValid driver’s licence.Excellent communication skills.Attention to detail is compulsory.Must be responsible and reliable.Good time management skills.Willing to work overtime and on weekends Closing date for applications: 15 FEBRUARY 2024 Only Shortlisted candidates will be contacted.All recruitment procedures comply with The Protection of Personal Information Act, No. 4 of 2013
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzM1OV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777271&xid=1109_183359
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Lowbed drywer gesoek vir konstruksie maatskappy in Wellington
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IT Technician
Location: Paarl
Salary: R14000 – R15000
Requirements:
Experience Desktop set up, Servers, Networking, Cloud, VOIP, Fiber and CCTV.
Relevant IT certificates or qualification
Comptia A+ (or equivalent)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMzIzXzgyMzZfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1776969&xid=2323_8236
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Our client in Paarl, a manufacturing concern within the Food Industry, is looking for Procurement Manager to join their team. KEY PERFORMANCE AREASProcurementManage procurement of all applicable items required (e.g. raw materials, packaging materials etc)Ensure competitive supplier pricingDrive product development & provide procurement for raw materialsStrategizing to find cost-effective deals and suppliers to ensure low procurements expensesDevise and use fruitful sourcing strategiesCollaborate with key persons in different departments to ensure clarity of the specifications and standards expected from the companyLiaise with other parts of the business and make strategic decisions relating to stock holding.Conduct monthly stock control meetingForecastingEnsure analyst sends water and effluent samples each monthConduct current and future forecasting analysis, ensuring forecasting processes and methods are followed.Use forecasting to develop capacity planResolve potential shortages or surpluses of products by managing or adjusting inventory levelsForesee alterations in the comparative negotiating ability of suppliers and clientsExpect unfavourable events through analysis of data and prepare control strategiesService deliveryDiscover profitable suppliers and initiate business and organization partnershipsEnsure proper supplier management in terms of pricing, product & service level agreementsNegotiate with external vendors to secure advantageous termsExamine and test existing contracts, manage contracts for transportPerform risk management for supply contracts and agreements check credentials, references from industry partners, etcFinancialControl spend and build a culture of long-term saving on procurement costs (monthly meeting)Finalise purchase details of orders and deliveriesManage invoices and follow up on Purchase ordersApprove the ordering of necessary goods and servicesTrack and report key functional metrics to reduce expenses and improve effectiveness and waste managementPersuasive and influential REQUIREMENTSMinimum requirements: BCom degree in Procurement / Supply Chain / SimilarA minimum of 3 years experience in a procurement roleExperience in the FMCG industry is essentialSourcing experienceTalent in negotiations and networkingBackground in scheduling, forecasting, procurement, and planningExperience in procurement - managing end of life cycle and absolute inventoryExperience on ERP (enterprise resource planning) software, Syspro would be an advantageOwn transportSkills and characteristics required of this roleGood communication skillsStrong interpersonal and relationship building skillsStrong analytical abilities & reporting skillsDetail oriented & extreme accuracyFinancial acumen and data analysis skillsExcellent decision-making skillsStrong planning and purchasing skillsNegotiations skillsExcellent risk analysis and risk management skillsProblem solving skillsDeadline driven SALARYR20 000 R25 000 WORKING HOURSMonday Friday 08:00
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzE4N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1776837&xid=1109_183187
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Job title: Assistant Maintenance Manager Our client, based in Stellenbosch, is in the food production industry and they are looking to hire a Assistant Maintenance Manager to join their team as soon as possible.RequirementsBachelor’s degree or BTech diploma in facility management or similar field, or equivalent work experience.Minimum two years’ experience in maintenance.Section 13 electrician qualification with an Electrical Trade Test (Red Seal) qualificationExperience in cooling systems would be advantageous.Experience in cooling and electrician work in a factory would be advantageous.Fluent in Afrikaans and English.Computer literate (Microsoft Excel, Word, Outlook, PowerPoint).Must have relevant planned maintenanceExperience in the hospitality sector would be advantageous.Valid driver’s license.ResponsibilitiesAct as liaison between operations and maintenance.Improve workforce productivity and work quality.Eliminate potential delays through planning and coordination of labour, parts, and material and equipment access.Responsible for maintenance of records and files essential to meaningful analysis and reporting of maintenance-related matters.Job knowledge regarding what needs to be done, required labour hours, etc.Coordinate equipment downtime.Responsible for ongoing planned and annual shutdown maintenance.Assist with development of annual overhaul/shutdown schedules.Assist with all administrative tasks.Maintain workshop (receiving and dispatch of stock to site).This position is based on site and is full time, Monday-Friday.Starting date: As soon as possibleLocation: StellenboschSalary: R40 000-R45 000 Please apply online if you meet the above-mentioned requirements.Please assume that your application was unsuccessful If you have not been contacted within 4 weeks.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzA0OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1776445&xid=1109_183048
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We looking to employ Marketing PersonsProduct PromotorsThe work entailTo market our Beautiful Wedding VenuesTo market our Wedding PackagesTo market our Holiday CabinsIf a wedding and a function get book andconfirmed with DepositYou get paid R3000 per dealThe more you sell and confirmthe more you earnIf you confirm our Holiday Cabins stayYou get paid 10% for every confirmed bookingYou can work from home and use this ventureas an extra income...We would do a zoom meeting interviewIf you successful in your interview we willarrange a meeting on site to familiarize you with the facilities.Please forward your CVI Look forward to hear from you..
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Our client, a farm in the Winelands is in need of a Financial Assistant/Stock Controller to join their team. Requirements:Experience in the Hospitality Industry will be preferable.At least 5 years’ experience in creditors control and stock control. Responsibilities:Compile and reconcile daily cash ups. Follow up discrepancies with Line Managers.Capture Cash ups in Accounting System (Xero) and clear against Credit Card/Cash Receipts.Generate Purchase Orders, Receive Deliveries against purchase orders in Market Man and update with actual invoice data.Capture supplier invoices in Accounting System (Xero), reconcile against Creditor Statements.Compile weekly payment batch for release by authorised signatory.Capture Cash Receipts and Cash Payments to be reconciled by FM.Weekly cash count to be signed off by GM and FM be notified when cash levels require bulk deposit into bank account.Obtain approval for Expense Claims and capture in Accounting System to be included in payment batches.Administrative assistance on any HR related matters.Ordering of Stationery and other Office Supplies.Execute weekly and monthly stock takes and reconcile with stock levels in Market Man.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MjgyMV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1775866&xid=1109_182821
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Our client in Paarl is in need of a Maintenance Fitter & Turner who is trade Tested and have experience within a FMCG industry. Requirements:Trade tested Fitter & Turner/ MillwrightExperience within a production/Maintenance Environment DutiesRegular structural maintenancePlumbing repairsMaintaining HVAC equipmentOrdering of necessary parts for maintenanceFault finding and fixing machinery
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MjgxOF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1775872&xid=1109_182818
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Our client in Paarl is in need of a qualified Systems Accountant to join their team. Requirements:BCom Degree in AccountingExperience in doing books up to balance sheetPrevious experience on Syspro will count in your favour Duties:Monthly Financial reports including Cashflow Statements, Balance Sheet, Profit and Loss and so forth.General ledgerReconsPreparation for Auditors
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Njg1M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1775745&xid=1108_176853
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We are in need of general workers in Paarl and surrounding areas Cape Town. To be successful in your application you will need to have the following.
Must attached CV when you apply.
1) Green Barcoded ID or the new ID card
2) No criminal record as this will be checked
3) Three (3) Contactable references
4) Updated CV
5) SARS Registered
6) Proof of Bank Account
7) Grade 11 and above (Must produce school certificate)
Send you CVs to daniel@triodatacape.co.za
Responsibility:General dutiesConsultant Name: Daniel Allen
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Experience your future in our world at PKF Cape Town and join us as SAICA Trainee Accountant in 2025!
WHY PKF?
To put it bluntly! We don’t believe that one size fits all. Certainly not when it comes to chartered accountancy services. Our clients are made up of individuals, privately owned businesses and corporations of different sizes that span a wide range of industries. Our ability to meet the needs of such a diverse clientele lies in the breadth and depth of our team.
We create a positive workplace setting which has cultivated talent through offering opportunities, mentorship, training and, above all, celebrating employee diversity.
Not only do we offer a career with one of South Africa’s most respected accounting firms, but we also offer mentorship and on-going training, generous benefits, and a nurturing, dynamic work environment designed to challenge and motivate. When you join PKF, you join an international network of like-minded firms that share similar values with regards to people investment and people development.
PKF is one of the largest mid-tier accounting networks in the country, making us big enough to provide an excellent career foundation, and small enough for you to make a difference. Develop your true potential and receive unique opportunities needed for your personal growth and development as a trainee accountant!
Minimum requirements
Postgraduate Diploma in Accounting (PGDA) or currently enrolled for Postgraduate Diploma in Accounting (PGDA)A good academic recordGood communication skills
To apply, upload the following
Your full CVCopy for your full academic recordsCopy of your matric certificateCopy for your identity documentPlease ensure that you provide all the required documents to avoid rejection of your application
Duties and responsibilities of a trainee accountant
Diligently serve the training office in the profession of a CA(SA) or AGA(SA) and, where applicable, an RA;Diligently pursue his studies in the theory and practice of the profession and notify the training officer immediately should he cease to be registered for a course that would lead to the eventual award of an accredited degree or an accredited bridging program;Not engage in any other business or occupation during the currency of his training contract without the express written authority of the training officer;At all times keep the affairs of the training office and its clients confidential and not breach any codes of professional conduct, disciplinary rules or by-laws that apply to the profession of a CA(SA) or an AGA(SA) and, if applicable, an RA;Comply with the provisions of these Regulations;Comply with the training office policies and proced...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTY4NzQwMzA2P3NvdXJjZT1ndW10cmVl&jid=1502307&xid=2168740306
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Experience your future in our world at PKF Cape Town and join us as SAICA Trainee Accountant in 2024!
WHY PKF?
To put it bluntly! We don’t believe that one size fits all. Certainly not when it comes to chartered accountancy services. Our clients are made up of individuals, privately owned businesses and corporations of different sizes that span a wide range of industries. Our ability to meet the needs of such a diverse clientele lies in the breadth and depth of our team.
We create a positive workplace setting which has cultivated talent through offering opportunities, mentorship, training and, above all, celebrating employee diversity.
Not only do we offer a career with one of South Africa’s most respected accounting firms, but we also offer mentorship and on-going training, generous benefits, and a nurturing, dynamic work environment designed to challenge and motivate. When you join PKF, you join an international network of like-minded firms that share similar values with regards to people investment and people development.
PKF is one of the largest mid-tier accounting networks in the country, making us big enough to provide an excellent career foundation, and small enough for you to make a difference. Develop your true potential and receive unique opportunities needed for your personal growth and development as a trainee accountant!
Minimum requirements
Postgraduate Diploma in Accounting (PGDA) or currently enrolled for Postgraduate Diploma in Accounting (PGDA)A good academic recordGood communication skills
To apply, upload the following
Your full CVCopy for your full academic recordsCopy of your matric certificateCopy for your identity documentPlease ensure that you provide all the required documents to avoid rejection of your application
Duties and responsibilities of a trainee accountant
Diligently serve the training office in the profession of a CA(SA) or AGA(SA) and, where applicable, an RA;Diligently pursue his studies in the theory and practice of the profession and notify the training officer immediately should he cease to be registered for a course that would lead to the eventual award of an accredited degree or an accredited bridging program;Not engage in any other business or occupation during the currency of his training contract without the express written authority of the training officer;At all times keep the affairs of the training office and its clients confidential and not breach any codes of professional conduct, disciplinary rules or by-laws that apply to the profession of a CA(SA) or an AGA(SA) and, if applicable, an RA;Comply with the provisions of these Regulations;Comply with the training office policies and proced...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzM1OTU2P3NvdXJjZT1ndW10cmVl&jid=1502308&xid=2335956
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Experience your future in our world at PKF Cape Town and join us as SAICA Trainee Accountant in July 2023!
WHY PKF?
To put it bluntly! We don’t believe that one size fits all. Certainly not when it comes to chartered accountancy services. Our clients are made up of individuals, privately owned businesses and corporations of different sizes that span a wide range of industries. Our ability to meet the needs of such a diverse clientele lies in the breadth and depth of our team.
We create a positive workplace setting which has cultivated talent through offering opportunities, mentorship, training and, above all, celebrating employee diversity.
Not only do we offer a career with one of South Africa’s most respected accounting firms, but we also offer mentorship and on-going training, generous benefits, and a nurturing, dynamic work environment designed to challenge and motivate. When you join PKF, you join an international network of like-minded firms that share similar values with regards to people investment and people development.
PKF is one of the largest mid-tier accounting networks in the country, making us big enough to provide an excellent career foundation, and small enough for you to make a difference. Develop your true potential and receive unique opportunities needed for your personal growth and development as a trainee accountant!
Minimum requirements
Postgraduate Diploma in Accounting (PGDA) or currently enrolled for Postgraduate Diploma in Accounting (PGDA)A good academic recordGood communication skills
To apply, upload the following
Your full CVCopy for your full academic recordsCopy of your matric certificateCopy for your identity documentPlease ensure that you provide all the required documents to avoid rejection of your application
Duties and responsibilities of a trainee accountant
Diligently serve the training office in the profession of a CA(SA) or AGA(SA) and, where applicable, an RA;Diligently pursue his studies in the theory and practice of the profession and notify the training officer immediately should he cease to be registered for a course that would lead to the eventual award of an accredited degree or an accredited bridging program;Not engage in any other business or occupation during the currency of his training contract without the express written authority of the training officer;At all times keep the affairs of the training office and its clients confidential and not breach any codes of professional conduct, disciplinary rules or by-laws that apply to the profession of a CA(SA) or an AGA(SA) and, if applicable, an RA;Comply with the provisions of these Regulations;Comply with the training office policies and p...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80NTk4NzUyNzg/c291cmNlPWd1bXRyZWU=&jid=1502309&xid=459875278
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The purpose of the Infrastructure Support Engineer position is to provide advanced technical support and troubleshooting for server, networking, and internet-related issues in a fast-paced, enterprise IT environment. The successful candidate will have extensive experience in IT infrastructure support, with a deep understanding of server and network concepts, as well as the ability to identify and resolve complex issues. The Infrastructure Support Engineer will also be responsible for assisting in the planning and implementation of small IT infrastructure projects and changes. The purpose of this role is to ensure that the IT infrastructure is functioning optimally, and to provide technical expertise to both clients and internal teams, ultimately contributing to the overall success of the organization.
Responsibilities
Providing senior technical support and troubleshooting to end-users for server, networking, and internet-related issues.Resolving complex server and network issues, including server hardware failures, network connectivity issues, and firewall configuration issues.Providing technical first and/or second-line public cloud support (M365 & Azure)Working closely with other support teams to identify and escalate complex or unresolved issues to higher-level support teams or vendors and following up on open tickets to ensure timely resolution.Assisting with IT infrastructure projects, including server migrations, network upgrades, and firewall deployments.Providing technical guidance and mentorship to junior team membersDocumenting support activities and maintaining accurate records of support tickets, including issue descriptions, troubleshooting steps, and resolutions.Communicating with clients and stakeholders to provide updates on the status of support requests, and proactively identifying opportunities to improve the support experience.Participating in team meetings and training sessions to stay up to date on new technologies and support best practices.Ensure flexibility and availability to support system upgrades, maintenance activities, work remotely or on-site as needed, and travel occasionally to client sites or attend training and meetings.
Requirements
5-7 years of experience in a technical support or infrastructure role, preferably in a managed services or enterprise IT environment with a focus on server and network support.Advanced knowledge of IT server and networking concepts, including Windows Server operating systems, networking protocols, DNS, DHCP, TCP/IP, and advanced network troubleshooting.Advanced experience with firewalls, routers, switches, and other networking equipment.Advanced experience with virtualization technologies, such as Windows Server Hyper-V and Windows Failover Clustering.Excellent cus...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODk2MTUxNjc4P3NvdXJjZT1ndW10cmVl&jid=1700156&xid=3896151678
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Location – Stellenbosch (Hybrid)
Job Description
Our client is seeking to employ a Business Risk Coordinator to join their team.
To ensure that commercial client contracts are managed proactively and effectively by working closely with necessary stakeholders. To proactively identify and manage areas or optimization, and drive contract focus items. To raise and manage expectations and risks in a structured, transparent way. To support with the assurance and roll out of business processes. To support with centralized document management and upkeep. To regularly conduct recons and audits to ensure compliant client contracting. To support and contribute towards the deliverables and growth of the Business risk team.
Responsibilities
Commercial Contracting:
Manage the overall contracting process within the company in a timely, proactive manner.Build relationships and work closely with key stakeholders.Draft and review commercial contracts in line with their company standards.Follow the required processes and sales mandates to ensure accurate and timely delivery of client contracts.Vet and ensure accurate commercials are presented in the weekly commercials meeting.Actively manage the client folder structures and their upkeep.Identify and define process optimization opportunities and implement where needed.Understand the overall business and how client contracting aligns to other processes or procedures.Ensure the correct processes, procedures, reporting, and documentation are available and maintained.Actively drive successful commercial contracting and work hand in hand with the necessary stakeholders.Actively drive, understand, manage, analyze, influence and report on contracting pipeline.Actively drive contracts focus items for the week and month ahead.Raise contract risk awareness and provide possible solutions where needed.Responsible for design, implementation and management of a system to deal with early warning signs and key indicators to mitigate risks in a proactive, transparent, and structured way.Regularly conduct recons and audits to ensure compliance and upkeep of their client contracting.Apply and coordinate change management where needed.
Legal:
Understand and learn their contracting terms & conditions and how they impact their business.Draft legal negotiation template and complete first review of comments of contract agreements negotiations.
Business Risk:
Support the Business Risk team with program or project related work.Support the Central Functions team with any project related initiatives.
Administration:
Support with maintenance of the company legal contract documentati...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODIxODQ3MzA4P3NvdXJjZT1ndW10cmVl&jid=1700163&xid=3821847308
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Location – Johannesburg/Cape Town (Hybrid)
Job Description
Our client is seeking to employ a Client Success Manager to join their team.
The Client Success Manager builds and nurtures business relationships with clients, focusing on delivering digital change/ adoption leveraging the company’s ecosystem. This ecosystem includes Managed Support Services, Procurement, Projects and Hosting services. A key outcome for the CSM is careful orchestration of a digital transformation journey based on an improvement plan relevant to each client’s specific need. This role is also accountable for maintaining and growing revenue in accounts by providing appropriate solutions to solve client business problems.
Responsibilities
Client Portfolio Management
Maintain and build relationships with key client stakeholders.Collate reporting to share at regular check-ins to align on value-driving metrics.Proactive client risk and issue managementBill of ICT assessmentsDevelop deep context of the client landscape and their operating model.Understand the impact of business trends and emerging technology on their clients and their customers and staff.Generate value by working with their clients to create innovative solutions to business problems.
Demand Management
Opportunity and pipeline development initiativesDrive both client demand and support the sales process.Develop account plan with the support of the greater Client Success and Delivery team.Lead client to successfully operate their IT landscape, from Adoption to Digital TransformationDevelop an improvement plan and execution roadmap to augment the client’s IT landscape.
Delivery Management
Project portfolio management across client accountsAppropriate allocation of teams in conjunction with the projects manager to deliver planned initiatives.Manage project quality, milestones, budget, risks and issues.Build partnerships with internal teams to support effective service delivery.Manage client expectations and retrospectives following delivery initiatives.Develop reusable intellectual property and collateral for knowledge sharing.
Commercial Management
Annual SLA renewal planning, negotiation and approvalManage commercial risk ensuring contracts are signed and in place timeously.Project proposal coordinationProject forecasting and billingProject Statement of Work supportCompliance management of the company’s termsManagement of profitability of projects and services
Coaching and Mentoring
Peer coaching and mentoring of te...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzE5NDk5ODQyP3NvdXJjZT1ndW10cmVl&jid=1700164&xid=2319499842
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The EUS Technician is responsible for the speedy resolution of Incidents and Service Requests with minimum come back, while providing an excellent customer experience. The EUS Technician will be responsible for performing onsite hardware, software and peripheral updates and repairs as part of agreement with their clients. The EUS Technician will be responsible for troubleshooting and repairs of computer systems and peripheral equipment located within their client environments. May include LAN installations, upgrades, and repairs. May maintain an adequate spare parts inventory of systems, subsystems and component parts used in repair work. Ensures that all work performed is adequately captured and updated on Autotask.
Responsibilities
Service Delivery:
Delivers quality work with few comebacks, good ticket admin and adherence to process. Closes tickets with enough focus on solution and root cause.Client centricity: Meets ticket survey ratio levels. Target: 5% of tickets closed receive survey responses where the average survey rating is greater than 90%.Consistently meet MTTR targets - Less than 3 hours to respond.Time logged: meets productivity expectations consistently of 6.5 hours logged per workday.Address user tickets regarding hardware, software, and networking.Walk customers through installing applications and computer peripherals.Ask targeted questions to diagnose problems.Guide users with simple, step-by-step instructionsConduct remote troubleshooting.Test alternative pathways until you resolve an issue.Customize desktop applications to meet user needs.Record technical issues and solutions in logs.Direct unresolved issues to the next level of support personnel.Follow up with clients to ensure their systems are functional.Report customer feedback and potential product requests.Help create technical documentation and manuals.
Teamwork:
Proactively shares knowledge within the team.Provides technical support and mentorship to the First Responder Team.Supports fellow team members to ensure the team succeeds collectively.
Personal:
Drives own personal, technical and career development.Conducts themselves professionally always.
Requirements
Matric qualificationMCSE/MCSA or equivalentMinimum 3 years’ experience in IT Customer Service environmentMinimum 3 years’ Infrastructure experience in an IT services companyIntermediate DC facilities.Intermediate Networking experience.Intermediate Microsoft Server infrastructure experience.Intermediate Exchange and Office 365 experience.Intermediate experience with Server Backup technologies.Intermedi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTA2MTE2NjMwP3NvdXJjZT1ndW10cmVl&jid=1700157&xid=2906116630
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Location - Stellenbosch or Johannesburg (Hybrid/Remote)
Job Description
Our client is seeking to employ a Public Cloud Team Leader to join their team.
The Public Cloud Team Leader will be responsible for leading, managing and growing a team of cloud professionals. This includes providing guidance, mentorship, and support to team members, fostering a collaborative and high-performing environment, and facilitating professional development opportunities.
The Public Cloud Team Leader will play a key role in developing and executing the strategic roadmap for the Public Cloud team. This involves identifying and prioritizing cloud initiatives, aligning them with organizational goals, and ensuring the teams efforts contribute to the overall success of the company.
As technology evolves, it is important to continuously improve processes, standards, and best practices within the Public Cloud team. The Public Cloud Team Leader will be expected to stay up to date with industry trends, evaluate new tools and technologies, and drive innovation and efficiency within the teams operations.
Public Cloud environments require robust security measures. The Public Cloud Team Leader will be responsible for ensuring that appropriate security controls, compliance standards, and risk mitigation strategies are in place for the company client tenants.
Responsibilities
Lead, inspire, and motivate the Public Cloud Support team, fostering a positive work environment that encourages teamwork, collaboration, and professional growth.Set clear team objectives, define contribution metrics, and establish growth plans for team members, while ensuring alignment with company goals and client requirements.Conduct regular contribution evaluations, provide constructive feedback, and identify opportunities for skills enhancement and career advancement within the team.Oversee the day-to-day operations of the Public Cloud Support team, ensuring efficient handling of client requests, incidents, and escalations in line with defined service level agreements (SLAs) and industry best practices.Monitor team contribution metrics, including response times, resolution rates, and customer satisfaction scores, and take proactive measures to improve service delivery and operational efficiency.Collaborate with other teams, such as infrastructure, and core services, to ensure seamless coordination and timely resolution of complex technical issues and customer concerns.Partnering with the pre-sales and professional services teams to align on the current and possible future supported and non-supported architectures and/or deployment components.Act as a primary point of contact for key clients, understanding their unique business requirements and aligning the company’s cloud support services accordingly.Attend ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjI5NzI4MjIyP3NvdXJjZT1ndW10cmVl&jid=1705719&xid=1229728222
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Location - Remote First with occasional in-person engagements in Cape Town or Johannesburg
Job Description
One of our clients is seeking to employ a Modern Workplace Engineer to join their dynamic team.
The primary purpose of a Modern Workplace Engineer is to deliver exceptional customer support by addressing and resolving technical issues primarily related to Microsoft SaaS applications such as Office 365, Microsoft 365, Teams, and Exchange Online.
By leveraging deep knowledge of these cloud platforms, the Modern Workplace Engineer guides customers in troubleshooting problems, offering tailored solutions, and ensuring a seamless experience. This involves proactive monitoring, diagnosing issues, and implementing effective resolutions while adhering to best practices and security standards.
Furthermore, the role emphasizes collaboration with internal teams, including pre-sales and professional services, to escalate and resolve complex issues, driving continuous improvement in service quality and customer satisfaction. The Modern Workplace Engineer also contributes to documentation efforts, sharing insights and best practices to enhance knowledge sharing within the team and with customers.
Responsibilities
Offer prompt and effective technical assistance to customers utilizing Microsoft M365 platforms, addressing their inquiries and troubleshooting issues.Manage and maintain devices using Microsoft Endpoint Manager (Intune), ensuring proper configuration, security policies, and compliance with The companys Gold Standards.Manage security features such as Windows Defender, BitLocker, and Conditional Access to ensure the protection of endpoints and data.Manage security best practices, including data protection, encryption, and multi-factor authentication, to safeguard devices and data.Manage collaboration tools such as Microsoft Teams, SharePoint, and OneDrive to enhance communication and productivity for end-users.Administer and manage Microsoft Exchange Online as part of the modern desktop environment. Configure and maintain Exchange Online settings, including user mailboxes, distribution groups, shared mailboxes, and security settings.Integrate and leverage Microsoft 365 Defender solutions to enhance threat detection, response, and overall security posture within the modern desktop environment.Collaborate with internal teams to configure and manage Defender components such as Microsoft Defender for Endpoint, Microsoft Defender for Identity, Microsoft Defender for Cloud Apps and Microsoft Defender for Office 365Utilize scripting languages and automation tools (e.g., PowerShell) to streamline processes, automate tasks, and enhance efficiency.Work with the internal teams to develop strategies for patching and updating devices, ensuring they are up-to-da...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODY1MjI0NzU3P3NvdXJjZT1ndW10cmVl&jid=1700167&xid=1865224757
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