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The core function of the successful candidate is to provide various administrative supports to the financial advisors in order to build and maintain relationships with clients.
*Advisory support*
? Ensure that the following are done on a daily basis:-
o Monitor Mailboxes and Right fax(Personal, Consultants when on the Road, Web server
and Support Staff when on Leave) – ensure that all queries are resolved timeously.
o Managing Financial advisors incoming calls when out of office.
o Diary Management for Financial Advisor & Wealth Manager.
o Road trip planning for Financial Advisor & Wealth Manager.
o Birthday Cards.
o Marketing Material stock Control
o Control and Monitor 3G Cards, Printer, scanner and Pool cars
o Communication within and across all departments
? Read & understand Financial Advisory Procedure Manual – Financial Advisory Complaints Register
o Client Services Banking
? To make contact with +-60 clients a week
*Section 14 transfers*
? Prepare Client files for section 14 transfers – ensure that calculations are correct and that correct information is obtained:-
o Obtain information via ASTUTE
o Do client Analysis
o Prepare client packs for presentation
o Draft S14 documents
o Send off documents to respective companies
o Follow up on S14 Process or disinvestments on Endowments etc.
o Send off Form H docs to EXECS for signature
o Request for Form J documents for OCRS Department
o Complete ROT transfers
o Weekly Reporting on ORS Pipeline
*Reporting*
? Prepare and submit the following reports timeously:
o ORM Stats
o Month end Sales Stats
o Sales Daily Report
o Weekly Sales Reports
o Rugby and cricket lists – ensure that rugby and cricket lists are sent to directors and
Approved before invitations are sent out or clients are called.
o Coordination of various lead generation events
o Adherence to cut off time
o Assist TA Department in FICA Documents.
o Assist new hires as per the training plan.
o Always explore referrals for expansion of business.
o Provider Update
o Management update to HOD
o Maintaining the Track record of Financial Advisor.
*Client Servicing*
? Ensures to the following on a daily basis / as and when queries arise from clients:-
? See to walk in clients for additional, redemptions, account statement / queries and new accounts. Completed via Business Objects
? Follow up – this could be on FICA requirements for application brought in, or for queries from walk in clients. It also consists of queries to deal with via email.
? Client Servicing calls
o balances
o general queries
o statements
o request for Marketing material
o account queries
o broker queries
o Performance Clarification
o Unit Issuance
o Redemption
o Fee queries
o
? Follow up clients for sessions, confirmation of investment letters
? Send statements confirming account details the day after new accounts are processed.
? Bachelor Degree ( BCom/Bsc graduates)
? FAIS Compliant (NQF lev
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzM4MzExX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1231642&xid=1555_38311
2y
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DATA SYSTEMS SUPPORT FIXED-TERM CONTRACT; ENDING 31 JULY 2024 WOODSTOCK; HEAD QUARTERS The Desmond Tutu Health Foundation (DTHF) is a registered non-profit organisation focused on the pursuit of excellence in research, treatment, training and prevention of HIV and related infections in Southern Africa. We have fantastic job opportunities across our businesses for talented people wanting to realize their full potential. Could that be you? If so, we invite you to explore the possibility of joining us to play your part in Desmond Tutu Health-Foundations exciting future.The main purpose of this position is to provide systems, technical, projects and administrative support to relevant users of the Desmond Tutu Health Foundation/Centre, and as required by organisational needs communicated by the IT Manager.Requirements: If you are not able to answer Yes to the below points please do not apply Grade 12 with IT Diploma (Tertiary level)Relevant qualification and/or training specific to business or systems analysisDynamics 365 experience and training1-2 years experience providing functional support in a Customer Relationship Management (CRM) environment (preferably Microsoft)Technical proficiency in related Microsoft Products (Power Apps, Power BI, etc.)Professional, highly responsive, customer focused work ethic with high quality work outputsDrivers license and own carAdvantageous: Exposure to mobile application development and/or supportGood communication skills (verbal and written)Good planning and organization skillsHighly analytical thinker with solid problem-solving skillsAbility to work under pressure and meet tight deadlinesAbility to work both independently and within a team Responsibilities : Systems Support: Action and resolve all support requestsInstall, Configure and Troubleshoot printer and fingerprint readersProvide developers with error information from browser Development Tools ConsoleProcure and assign MS Dynamics licenses and add users to DMS Security group in Azure ADManage user access Roles and Business unitsCreate appropriate Business Units and Security TeamsRun queries using MS Dynamics Advanced Find featureEdit label templates using P-Touch editor softwareEdit system using MS Power PlatformTracking and resolution of bugs and other system issues identifiedEstablish and maintain a knowledgebase for common support topicsNew Systems Implementation: Support new system implementation requests as relevantPropose and deliver solutions considering the full SDLC (Systems Development Life Cycle)Engage external developers to ensure on-time systems deliveryChange Management: Administer all change management activities for all system enhancements, bugs and support requestsCompile relevant change documents and obtain relevant approvals prior to implementationhttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgwNzY3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1208583&xid=1109_80767
2y
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Our client based in Cape Town is seeking to appoint a Project Manager / Special Projects & Cruising.If you are friendly, energetic, and a driven individual to complement our clients vibrant office environment. Then this might be the job for you!The candidate should have previous experience with quoting and running cruise ship shore excursions, turn around days and overland packages. The candidate should be confident, self-motivated, independent and be able to handle stressful situations in a professional manner.If you enjoy a good balance between office days and port days this may be the role for you. The position is within our Special Projects and Cruising Division. Key Performance area:Candidate should have a good understanding of shore excursions and know how to manage turn around days for a cruise ship arrival and departures.Must know how to operate and quote shore excursions as well as overland packages.Must know how to manage room and tour allocations meticulously.The candidate would be expected to travel to various ports around South Africa and Namibia during season and manage the operation when a ship is in port.Must be operationally strong and have experience with dispatch at the port.Strong customer service skill.The candidate should be able to manage difficult clients successfully.Attention to detail a requirement for the back-end office administration, invoicing and compiling of quotes for day excursions and packages/overland trips.Must be able to work with tour guides, transport operators, local sites, restaurants, and hotel front desk staff.Must be able to work within a team and independently.Word, Microsoft office and excel essential.Remain calm in stressful situations.Take ownership ensuring all elements are taken care of in a professional and organized manner.Must be able to multitask.Creative thinker that would be able to design new experiences for the cruise ships.Be prepared to work out of office hours as and when required.Strong negotiating skills with both suppliers and clientsConduct themselves professionally and graciously over the phone and email.Fit in with our vibrant company culture.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NjgyNF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1775722&xid=1108_176824
35min
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We are looking for a dynamic Data Analyst to join our team...OverviewThis role is individually accountable for turning data into actionable insights. The incumbent will be responsible for providing first-line analysis and support and escalation of data reconciliation items between various data feeds including the data transformation system and the policy administration system. Relevant tertiary qualification (BCom, BSc, BCompt, Information Systems degree or similar).5 or more years’ experience in data analysisExperience in investment reconsExperience with relational databases and query languages i.e. SQLExperience with working with API’sExperience in production supportFinancial Services industry experience essential. Must understand investments and life products.Details:A senior programming function that constructs solutions, including design of specifications, programming, implementation and testing (unit, systems integration testing).Expert level coding skills in Python and SQL and PowerBIConducts data conversion and documents new systems and systems enhancements.Analyses and assists with design of new systems and databases.Support internally developed reconciliation tools for tax recoupment as well as AC onboardingRequired to advise Management on effective applications, covering areas such as maintenance, support, man-machine interface and data management requirements.Provides sizing and scoping for development work requiredOperates as a subject matter expert across program initiativesExpected to task lead on certain work initiativesBuilds prototypes to assist the business with user requirementsDrives out business requirementsProvide production support through warranty periodWhy work for us?Want to work for an organization that solves complex real-world problems with innovative software solutions? At iOCO, we believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies. You will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains. Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft. By joining IOCO you will have an open invitation to developer inspiring forums. A place where you will be able to connect and learn from and with your peers by sharing ideas, experiences, practices, and solutions. 
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Our client, a nonprofit housing institution established in 2004, offers affordable transitional and communal housing in Johannesburgs inner city and Cape Town - fully accredited by the Social Housing Regulatory Authority (SHRA). They are currently recruiting for a Housing Manager to Join their team based in Cape Town.
Job Purpose:
Rent collection and management of vacancies. Management of client relationships. To oversee the maintenance management of the buildings and the grounds. Management of visiting stakeholders, staff, and service providers.
Responsibilities:
Client Services Management
• Manage vacancy levels in the buildings by assisting prospective tenants, facilitating viewing of vacant units, sourcing new tenants, and conducting information and leasing workshops.
• Manage the rental collection process by distributing rental statements, reviewing arrears reports, following up on tenants in arrears, distributing arrears letters, and implementing credit control procedures
• Manage and facilitate the intake and exit process for new tenants, including welcoming and inducting them, discussing house rules, and completing take-on snag lists with both new and existing tenants while also managing the tenant exit process Service Provider Management
• Review the performance of relevant staff and service providers such as cleaners, maintenance personnel, security, garden services, refuse removal, and MES, by conducting meetings and providing feedback on their performance HR / Staff Management
• Identify, recruit, interview, and select suitable candidates for vacant positions on site; induct, train new staff, and facilitate the probation period process.
• Conduct performance appraisals, derive action plans to improve performance, identify training opportunities, conduct disciplinary processes when required, motivate teams, and hold weekly meetings Maintenance and Security
• Review overall maintenance and security of the building, liaising with the maintenance manager on identified concerns
• Address maintenance requirements reported by tenants by investigating work needed, requesting work orders, attending to minor maintenance, overseeing the in-house maintenance team, and reporting on service provider performance
• Manage the buildings condition by inspecting the premises, identifying concerns, investigating and reporting security or maintenance incidents, and ensuring the cleaning team is well-equipped and trained to maintain cleanliness Administration
• Complete weekly and monthly reports accurately and on time, attend meetings with Internal Influencers.
• Process and send all documentation to the head office Social Climate Management
• Review the social climate in the building, address minor social issues, and refer them to the MES social worker when necessary
• Report any major social issues and encourage tenant participation
• Address tenant behavioral issues promptly, issuing warnings as needed for violations of ...Job Reference #: 202655
2d
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Our client, a leader within the Financial Services / Wealth Management sector is looking for an experience Para Planner to join their team.
*Job Description:*
The purpose of this position is the preparation of New Business cases for Private Wealth Managers, in line with compliance requirements. This position will report directly to the Onshore New Business Manager.
*Main Duties & Responsibilities:*
* Recording of client meeting minutes and deliverables
* Preparation of financial plans and needs analysis according to internal processes
* Communicate with relevant product providers to request required information
* Complete client onboarding form
* Completing FICA verification process
* Uploading and submission of documents on internal platform
* Manage and execute on various client projects
* Implementing transactions for new and existing clients by interacting with the wealth manager
and administrator
* Ensure clients are updated on events and transactions
* Maintaining good record keeping
* Drafting and sending correspondence to clients and external providers
* Ensuring that client files and transactions are fully compliant
* Resolving adhoc client queries
* Client Centric orientation
* Uploading and submission of documents on internal platform
* Manage acute on various client projects for new and existing clients by interacting with the wealth manager and administrator
* Ensure clients are updated on events and transactions
* Maintaining good record keeping
* Drafting and sending correspondence to clients and external providers
* Ensure files and transactions are fully compliant
*Education Requirements*
* Grade 12
* Regulatory Exam 5
*Additional Requirements*
* 3 years’ para-planner experience (specific case preparation experience) or exposure to Record of Advice, Financial Needs Analysis and industry compliance
* Financial Services product knowledge
* 5 years’ experience (specific case prep experience) advantageous
* Experience in “Elite” advantageous
* Wealth Management or equivalent qualification Preferred
* Certified Financial Planner preferred
*Skills and Competencies*
* Understanding of the financial planning process
* High level of financial industry technical knowledge
* Fully computer literate
* Excellent communication skills (verbal and written)
* Ability to manage own time and workload effectively
* Confidentiality
* Self-managed & pro-active
* Able to thrive in a high pressure, fast-paced environment
* An unquestionable work ethic
* Good judgement
* Highly resourceful team plater
* Ability to meet deadlines
* Stress tolerance and resilience
* Demonstrated proactive approaches to problem-solving with strong decision-making capability
* Attention to detail
* Adaptability
*Education Requirements*
* Grade 12
* Regulatory Exam 5
*Additional Requirements*
* 3 years’ para-planner experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1MjE0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243038&xid=1555_55214
2y
1
The City of Cape Town promotes and applies the principles of employment equity. People with disabilities are encouraged to apply. Corporate services - information systems and technology (is&t) Principal technician: radio operation (telecommunication) Basic salary: R477,652 to R515,885per annum - Ref no: CS 66/22 Requirements: A relevant National Diploma or higher or N6 certificate with two (2) years’ post-qualification experience or a three-year Telecommunication Electrician (P&T Trade test) qualification with two (2) years’ post-qualification experienceA minimum of five (5) years’ relevant experience in a senior role in Telecommunication Broad Band Radio maintenance/operations. Key performance areas: Supervise the maintenance of Telecommunication Broad Band RadioProvide expert technical into solution design on projects or problem solving in the domain of Telecommunication Broad Band Radio repair and maintenanceLead small technical teams to drive solution implementation and/or problem resolutionProvide technical expertise on acceptance and handover of installation or changeProvide ongoing operational support and supervision of staff in Telecommunication Broad Band Radio maintenance to ensure effective and efficient operations and adherence to SOPs, policies and guidelinesRisk managementAsset controlCo-ordinate contractor tasksEnsure that health and safety rules and regulations are followed by the Telecommunication Broad Band Radio maintenance teamProject administration and governance. Please apply online at www.capetown.gov.za/careers (external applicants) or via the SAP Portal (internal applicants) unless otherwise stated. By submitting your application for a position at the City of Cape Town, you are consenting that the personal information submitted as part of your application may be used for the purposes of the Recruitment and Selection process.Closing date: 25 March 2022 Please quote the reference number of the vacancy in all communications.Certified copies of qualifications must be available on request.Copies of supporting documents will not be returned.Kindly note that applications will not be acknowledged in writing.Visit our website at www.capetown.gov.za/careers No late applications will be considered.If no notification of appointment is received within three (3) months of the closing date, please accept that your application was unsuccessful.
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2y
1
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We are looking for an Intermediate Software Quality Tester/Engineer to join our team.The OBOE system integrates and orchestrates the interaction between people and multiple systems through the cloud to optimise and improve the client experience. The system will connect with its external distribution partners (insurance brokers and administrators) in the Outsourced Business channel. It will enable the brokers to continue working on their third-party policy administration systems while leveraging Santams state-of-the-art system with scientifically formulated rates and rules. Reporting to: The OBOE Scrum Team (& OBOE Scrum Master)Key roles & duties: QA. Own - define and maintain test plans that fit into the Nostra Test Framework. defining end-to-end system integration Test Scenarios. Documenting and executing certain test cases. Understanding required test steps, test data and expected results. Building automation where appropriate and possible.Essential skills & experience: Agile QA experience (2+ years). Testing tools. Regression testing. Atlassian tools (Jira, Confluence, Bitbucket, Bamboo, etc.) Xray Jira plug-in or similar SQL Define primary/success flow, alternative flow, and exception/error flow. (Needs to be able to look at a state-machine or sequence diagram and determine all possible routes.) Creation of tests for functional and non-functional requirements together with business analysts. Creation of test cases for sanity/smoke tests and negative tests, test for rules validation, performance, stress, usability (for when we have a user interface), and edge case testing. Compiling test results, test reports and trends. Root cause analysis and diagnosis. (To a reasonable extent.)Desired skills & experience: QA certification. Selenium Experience for frontend test automation? Experience in qualification of enterprise applications UML Exposure. Splunk and Grafana experience. AWS, especially AWS native services. Setup of QA checkpoints within a continuous integration and delivery pipeline. Java coding, Python scripting or Microsoft power automate.
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1d
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We are seeking an experienced and detail-oriented Analyst Developer to join our team, specializing in Policy Conversions, Alterations, and New Business (NUB) processes. The Analyst Developer will play a crucial role in designing, developing, and implementing software solutions to support our insurance policy administration systems.What you’ll do:Build features and applications that exceed the business specifications and requirements.Analyze existing software applications and align them with BAU Support and other functional requirements from business users. (e.g. legislative requirements).Write and test effective interfaces to other applications and services.Troubleshoot, debug, and upgrade software and assist in defect resolution and testing of applications.Create technical documentation and provide technical direction, ensuring software development tasks align with operational goals.Standby responsibilities, as and when required.Your Expertise:5-8 years’ experience in Mainframe Software Development.Prior exposure to applications in Financial Services will be strongly recommended.Proven record of exceptional work performance.In-depth understanding and knowledge of IBM Assembler (mainly) and Cobol on the mainframe.In-depth understanding and knowledge of the mainframe development environment. (ROSCOE, TSO, Dumpmaster, IBM debug, etc.)A basic understanding of TP monitors (e.g. IMS and CICS) and Data ManagementSystems (e.g. QSAM, DB2) will be strongly recommended.Strong technical skills. (MQ, SQL, JCL and VSAM).Sound good understanding of the Software Development process and methodology in the IT Organisation.A good understanding of financial products, especially long-term insurance products. Other information applicable to the opportunity:Contract PositionLocation: Cape Town
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODQxNl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1779031&xid=1108_178416
1d
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We are looking for a skilled and motivated Analyst Developer to join our team, specializing in Retirement Fund Administration (FAS) and Benefit Claims (PEP). The Analyst Developer will play a crucial role in designing, developing, and maintaining software solutions to support retirement fund administration processes and benefit claims management.What you’ll do:Build features and applications that exceed the business specifications and requirements.Analyze existing software applications and align with BAU Support and other functional requirements from business users (e.g. legislative requirements).Write and test effective interfaces to other applications and services.Troubleshoot, debug, and upgrade software and assist in defect resolution and testing of applications.Create technical documentation and provide technical direction, ensuring software development tasks align with operational goals.Standby responsibilities, as and when required.Your Expertise:5-8 years’ experience in Mainframe Software Development.Prior exposure to applications in Financial Services will be strongly recommended.Proven record of exceptional work performance.In-depth understanding and knowledge of IBM Assembler and Cobol on themainframe.In-depth understanding and knowledge of XML data (FAS).In-depth understanding and knowledge of the mainframe developmentenvironment. (ROSCOE, TSO, Dumpmaster, IBM debug, etc.)A basic understanding of TP monitors (e.g. IMS and CICS) and Data Management Systems (e.g. QSAM, DB2) will be strongly recommended.Strong technical skills. (MQ, SQL, JCL and VSAM)Sound understanding of the Software Development process and methodology in the IT Organisation.A good understanding of financial products, especially long-term insuranceproducts.Other information applicable to the opportunity:Contract PositionLocation: Cape Town
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODQxMl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1779027&xid=1108_178412
1d
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We are seeking a highly skilled and experienced Lead Developer to join our team, specializing in Policy Administration Applications. As the Lead Developer, you will be responsible for overseeing the design, development, and maintenance of software solutions that support policy administration processes.What you’ll do:Work closely with business stakeholders to understand their requirements and to translate them into technical specifications.Create detailed design specifications that assist in communicating the design to developers.Analysis of change requests received and the impact of it on the wider environment.Provide technical guidance and support to developers, ensuring they follow best practices and coding standards.Participate in Problem Management in Production environments in support of developers.Provide recommendations and cost/ man-day estimates for implementing changes.Build features and applications that exceed the business specifications and requirements.Analyze existing software applications and align with BAU Support and other functional requirements from business users. (e.g. legislative requirements)Write and test effective interfaces to other applications and services.Troubleshoot, debug, and upgrade software and assist in defect resolution and testing of applications.Create technical documentation and provide technical direction, ensuring software development tasks align with operational goals.Standby responsibilities, as and when required.Your Expertise:10+ years’ experience in Mainframe Software Development with solid lead developer experience.Prior exposure to applications in Financial Services will be strongly recommended.Proven record of exceptional work performance. In-depth understanding and knowledge of IBM Assembler and Cobol on themainframe.In-depth understanding and knowledge of the mainframe development environment. (ROSCOE, TSO, Dumpmaster, IBM debug, etc.)Basic understanding of TP monitors. (e.g. IMS and CICS)Solid understanding of Data Management Systems. (e.g. QSAM, DB2)Strong technical skills. (MQ, SQL, JCL, and VSAM)Sound understanding of the Software Development process and methodology in the IT Organisation.A good understanding of financial products, especially long-term insurance products in a policy administration environment.Other information applicable to the opportunity:Contract PositionLocation: Cape Town
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODQxMV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1779026&xid=1108_178411
1d
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Our Client in the Government Sector has a vacancy for the role of Senior Language Practitioner. This role is part of the Stakeholder Management and Communication Services section and reports to the manager.Primary responsibilities include (but are not limited to):Supervising the operations of the Language UnitEnsuring compliance with language policies and standard operating proceduresTranslating, editing, proofreading and revising official documentsOrganising periodic external assessment of language servicesDeveloping and maintaining knowledge databases, including terminology lists of all three official languages of the provinceProviding language advice, including the development and maintenance of style guides for all three official languages of the province.Essential requirements for the roleApplicants wanting to be considered for the role must have:A Bachelor’s degree or equivalent qualificationA minimum of five years’ experience in language practiceTechnically proficient and fluent in Afrikaans, English and Xhosa, but at least Afrikaans and EnglishTranslation, editing, proofreading and revision skillsKnowledge of relevant policies and legislationWritten and numerical skillsSupervision and leadership skillsComputer skills (MS Word, MS Outlook, MS Excel, MS PowerPoint)Our client is a fast-paced but compliance-driven organisation. Individuals who thrive in this environment:Display resilience and the ability to cope with pressureDisplay integrity, reliability and well-developed interpersonal skills to interact with individuals across all levels in the business environmentDemonstrate proactive managementDemonstrate problem-analysis and solution-formulation skillsDisplay service orientationDemonstrate excellent attention to detailStrong interpersonal and communication skills (verbal and written)Ability to work independently, yet open to guidanceSummary of duties and responsibilitiesSupervision and administrationSupervision of language practitioners, including division of duties, assignment of tasks, guiding and mentoring, leave administration, learning and development and performance managementFacilitation of annual quality assessment of language services by external service providersCompilation and submission of monthly operational statistics, operational plans and procurement plansMaintenance of meticulous records in line with prescribed conventions Language servicesImplementation and monitoring of the Province’s and the WCPP’s language policiesLiaison with relevant stakeholders on language matters (forums, committees, professional language bodies)Coordination and execution of language services, including translation, editing, proofreading and revision, and the provision of guidance for improving written texts where and when requiredAttendance of public hearings on language matters and representation of the WCPP at various forums dealing with language mattersInitiating language projects geared towards language development within the organisation
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2d
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VACANCY: JUNIOR OCCUPATIONAL HEALTH CARE NURSE - EPPINGJob descriptionThe Group has a position available for an experienced, professional, and dedicated individual within the Cape Town, Epping Clinic as an Occupational Health Care Nurse. The successful candidate will report to the Head of Human Capital. Responsibilities will include, but are not limited to:80% Occupational healthcare and 20% Primary healthcareManage the administrative and operational activities of the primary health care and occupational health care clinic to ensure a quality, legally compliant, efficient, and effective service deliveryConduct and review health risk assessments annually or as requiredPerform and monitor medical and biological surveillance within the prescribed Company protocolMaintaining and assisting with the management of the Company chronic disease programMaintain statutory and internal company Covid-19 procedures and programKeep record of all activities conductedFile and maintain legally required documents (soft and hard copies)Oversee and assist with maintenance of the clinic equipmentMaintain confidentiality of sensitive informationCompile necessary clinic management reportsPlanning and administration of the Occupational Health ServiceQualifying Criteria:Nursing Diploma/DegreeOccupational Health Nurse qualification recognized by South African Nurse CouncilPHC qualification/experienceSpirometry, Audiometry and Visual screeningHIV/AIDS certificate and/or experienceFamily Planning CertificateRegistration with SANC/SASOHN1-2 years relevant work experienceKnowledge of driver’s medicalExperience in the treatment of Injuries on DutyDispensing licenseProficiency with MS Word, Excel and OutlookValid Driver’s license and own reliable transportQualifying AttributesExcellent verbal and written communication skillsOrganization and planning skillsAbility to work under pressureCustomer service orientationAbility to work independently as well as in a teamAttention to detail and accuracyHard-working and self-motivatedTime management and organizational skillsHighly motivated and committedExcellent standards in executionOther Information: Job title: Junior Occupational Health Care NurseReporting to: Clinic Coordinator and Divisional Director – HRJob type: Permanent positionBenefits include· Provident fund· Life cover at 4x annual salary· Funeral cover· Medical aid – Hospital Plan with Discovery Health· 15 x paid leave days per annum· Long service leave after five years of employmentStandard hours: 08h00–17h00: Monday – Thursday 08h00–16h00: FridayMay be required to work overtime as per operational requirementsSalary: We offer a highly competitive package depending on the extent of the applicant’s qualifications and experience.Applicants are invited to email a detailed CV and a motivational letter, outlining relevant experience, to Lynelle Holmes at
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Description
Our Cape Town office has seen sustained and substantial growth over the past few years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the European Market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookingsHave an in-depth understanding of your members lifestyle needs, interests requirementsEstablish clear, detailed and through briefs from membersResearch the best options to meet exceed the lifestyle requirements of the memberAlways go above and beyond on your members requestsProactively offer tailored lifestyle suggestions to your members to maximise the value they get from the serviceAct as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the memberWork with member satisfaction ambassador to resolve and own all customer complaints relating to your members
Requirements
MUST be able to speak and write Japanese on a fluent/Native level1+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centreExceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all timeDedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skillsOutstanding communication skills, both written and verbalThe ability to multitask and handle several projects at the same timeThe ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focusStrong administration skills and be able to prioritized workloads to meet strict deadlinesAn enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all timesComputer literate to a hig...
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Brief Job Description
Responsible for sales and guest service.
Responsibilities and Duties
Handling of safari requests on behalf of our client, received from repeat or recommended guests, via their website and social media channels, corporate & charitable partnersInspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics a nd suitability of optionsCompile attractive tailor – made itineraries to match client expectations and budgetsEnsuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at the quote, confirmation, and pre-travel stagesFollowing sales procedures as set out in the operating manualsFollow up with clients after a safari for feedback and encourage referralsWorking alongside the Sales Ops consultant throughout the sales and confirmation processCollaborative approach with Guest Services team to provide best-in-class guest serviceStrive to meet and exceed personal and team KPIs to meet company growth goals, including sharing best practices and ideas with the team on a proactive basisReport any errors or issues to you line manager immediately on discoveryProvide proactive support to colleagues in peak or leave timesContribute ideas, testing, and feedback to aid the continual improvement of systems including reservation systems, guest itineraries and others as requiredAttending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3 party suppliers) and the countries in which we operate to continuously strengthen you knowledge of these destinationsTaking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge
Requirements and Qualifications
Experience in and knowledge of East Africa safari – at least 5 years of experienceExperience in a retail sales role for an African inbound operator – at least 10 years of experienceSkilled in designing detailed and individualized quotes for itinerary requestsExcellent sales & customer service skills and the ability to close a sale and upsellExcellent communication skills (written/telephone), a service delivery mindset, and a strong customer service focus Target-orientated and experienced in delivering results in a performance-oriented and fast-paced sales environmentStrong administration and organizational skills with great attention to detail with a desire for continuous improvementExcellent time management skills with the ability to multitask and prioritize tasksProactive min...
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JOB SUMMARY
The Accounts Payable Clerk is required to:
Process/post invoices and credit notesReconciliation of creditors accounts and resolving queriesPaying creditors on time (according to payment terms)Confirmation of Intercompany balances
DUTIES & RESPONSIBILITIES
Invoice processing, payments and reconciliations
Receive and verify invoices and all relevant documentation to process payments for creditorsFollow up on all missing documentationEnsure that payments have been authorized according to the required financial proceduresPerform the day-to-day processing of accounts payable transactions according to the relevant accounting system for payment authorizationValidate, approve and post invoicesPrepare vendor reconciliationsResolve all vendor queriesPrepare the paperwork/backup documents for payment runEnsure suppliers are paid on pre-determined payment termsMonitor vendor accounts to ensure that payments are up to dateForward proof of payments to suppliers when requiredMaintain a current and accurate filing system for the creditors functionAssist with general administration and financial dutiesConfirm the Intercompany balancesMake sure that the vendor age analysis has no queries (especially no debit or old outstanding balances)Verify B-BBEE status with vendorsAccurately capture company credit card transactions within the correct periodPurchase order maintenanceOpen receipt maintenance
MINIMUM QUALIFICATIONS
Relevant Diploma or degree – preferred but not necessaryExperience in Financial administration or in a financial support role
MINIMUM WORKING EXPERIENCE
5 years relevant experience
TECHNICAL COMPETENCIES / KNOWLEDGE (What you need to know)
Computer literateProficient in Microsoft ExcelFinancial background
SKILLS & ABILITIES (What you must be able to do / display)
Ability to work well under pressureEffective written and verbal communication skillsWork independently as well as in a teamEffective prioritization and quick problem-solving orientation are requirements to achieve multiple departmental deliverables on a timely basis in a fast-paced categoryHighly organized, with the ability to adapt to change
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Responsibilities and Duties
Handling of safari requests from agents with planning costing an accurate information within the required turnaround timeProactive response to agent requests including suggestions on itinerary design, routing, logistics, alternatives, upselling, and offering additional information as neededFollow booking procedures set out in the operating manuals when booking all properties, vehicles and activities that make up the safariOn confirmation complete the safari file with all the information requiredBuild and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the sales processFollow up with agents after a safari for any feedbackReport any errors or issues to your line manger immediately on discoveryProvide proactive support to colleagues during peak or leave timesProactive approach towards your personal and departmental target and working together with management to ensure we reach these targets
Requirements and Qualifications
Experience in and knowledge of Safari Sales is requiredExperience in and knowledge of East Africa Safari Sales is an advantage 10-15 years of experience in the broader industry sector (hospitality & tourism)Experience and a good understanding of the safari tourism environmentExperience as many aspects of the industry as possible, more than one side of the fenceExperience in dealing with and delivering on western business demandsExperience with trave l& reservation systemsSkilled in designing detailed and individualized quotes for itinerary requestsExcellent sales skills and the ability to upsellExcellent communication skills, a service delivery mindset and a strong customer service focusTarget-orientated and experienced in delivering results in a performance-oriented and fast-paced sales environmentAbility to find commercial solutions to problemsGood knowledge of sales systemsStrong administration and organizational skills with great attention to detailThe ability to work well under pressureProactive mindset and can-do attitudeExperience in handling demanding situations (e.g., complaints, last-minute requests, changes whilst travelling)Experience in and willingness to handle issues outside of office hours when requiredAbility to work independently as well as within a broader team setupEnergetic and eager to learn
Required work practices
Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with key stakeholdersAs a key point of contact and the fa...
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Our client based in Cape Town is seeking to employ an IT Manager.Our client is a specialist cruise agent based in the United Kingdom and South Africa. They are totally independent. They are dynamic in their approach to cruise holidays and tailor make holidays is their speciality. The ideal candidate will be required to:Ensure Network Stability and UptimeTo manage the local networking environment ensuring that it is supportedSupport wider IT infrastructure for remote sitesProvide End User SupportMonitor IT environment pro-activelyEnsure IT Polices and Procedures are up to date and followedLiaise and Manage 3rd Party Service ProvidersManage IT Projects for New Deployments are IT Infrastructure ChangesTo manage the country South African ITWork with the wider IT team providing assistance and administration to deliver group initiatives.Manage a Junior 1st Line member of the teamEnsure IT Compliancy is up to date with the Country StandardManage and maintain IT Helpdesk System for tracking and reportingIT Costs are managed correctly and reported accuratelyEnsure all Hardware Licencing is up to date and monitoredCreate and Maintain an IT Assets RegisterDeliver the in country PCI Audit Annually1st line team member managementKey Skills & Competencies:High competence in IT Procedures and Network ArchitectureHigh proficiency in MS Office, specifically Word, Excel and OutlookSufficient level of numeracy and high level of literacy is required (communication by e-mail)Very good communication skillsVery well organised and able to multi-taskVery good time management skills - able to prioritise and understand what is urgentHigh competence in IT AuditsExceptional administration skills - attention to detail importantEducational Requirements:Tertiary qualification to be MCSE certifiedCertificate in Cyber ITCertificate in all relevant hardware such as Dell computers & storageDeployment network security control qualificationA qualification in network environment/anti-virusAt least 8 years experience in technical IT (Server Administration), Network management, project management, MS Exchange (incl Office 365)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODIxNF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778454&xid=1108_178214
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SKILLS & EXPERIENCE REQUIRED
Strong administration and organizational skillsMeticulous attention to detailExcellent communication skills, a service delivery mindset and a strong customer service focus both internally with colleagues and externally with suppliersMust work well under pressureExcellent time management skills with the ability to multi-task and prioritize tasksProactive mindset and can-do attitudeAbility to work independently as well as within a broader team setupGood computer literacy including use of inhouse sales systemsStrong administration and organizational skills with great attention to detail with desire for continuous improvementCreative, problem-solving mindsetExperience in and willingness to handle issues outside of office hours with requiredSelf-starter and the ability to work independently as well as within a broader team setupEnergetic and eager to learn
SKILLS & EXPERIENCE ADVANTAGE
Experience in, and knowledge of East Africa Safari sales advantageous (Kenya & Tanzania) – at least 3 years’ experience of East Africa, and 5 years’ experience in the safari industryExperience working in a sales team environment and/or operations backgroundStrong sales and customer service skills (written & telephone)Knowledge of Business Sales Systems e.g., HubSpot
RESPONSIBILITIES & DUTIES
Working closely alongside East Africa Specialists to manage some of the administrative and operational tasks of the sales process – from quote stage through to client travelChecking availability at the company and 3rd party properties through various online platforms as well as email requestsCompiling options for Africa Specialist to present in a quote based on client requirements, with the desire to present upsell opportunities or alternatives when the original request is not possibleProvisionally holding options with 3rd party suppliers, amending as required during requote phases and ensuring timely release of options no longer in playProvisional holding of the company’s accommodation on inventory management systemConfirmations of all services upon guest confirmation, checking for accuracyChecking invoices match costs in quote system and flagging discrepancies to East Africa SpecialistLiaising with finance team to ensure efficient allocation of deposit to bookingPre-travel reconfirmations with all suppliers including checks on dietary requirements, rooming allocations are accurate as per client needsUpdating systems with timings and booking references on behalf of the East Africa Specialist at reconfirmation stagePreparation of final documents for ...
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Brief Job description
Responsible for handling the administrative aspects of agent sales
Responsibilities and Duties
Working closely alongside the Agent Sales Consultant to manage some of the administrative and operational task of the sales processChecking availability at the company and 3rd party properties through various platforms as well as securing space on a provisional basis as necessaryConfirmation of all services upon agents’ confirmation as per internal procedureChecking invoices to match costs in the quote system and flagging discrepancies to Agent Sales ConsultantLiaising with Finance Team to ensure efficient allocation of deposit to a booking Reconfirmation of bookings due to travel, including but not limited to checks on dietary requirements and rooming allocationsUpdating systems with timings and booking references on behalf of the Agent Sales Consultant at the reconfirmation stageReport any error or issue to you line manager immediately on discoveryRespond to ad-hoc requests from agentsProvide proactive support to colleagues in peak or leave timesProactive approach towards your personal and departmental objectives and working together with management to ensure we reach these targetsFollowing and adhering to all procedures as set out in the operating manualsAttending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers) and the country in which we operateTaking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledgeUse systems to their maximum potential and play an active role in helping to improve where possibleAwareness of ways in which we can increase sales and play an active role in increasing the performance of the unitEncourage inter-department cooperationAny other duties as required including possible project work
Requirements and Qualifications
Excellent communications skills, a service delivery mindset, and a strong customer service focus both internally with colleagues and externally with suppliersStrong administration and organizational skillsMeticulous attention to detailProactive mindset and can-do AttitudeAbility to work independently as well as within a broader team setupAbility to work well under pressureExperience in delivering results in a performance-oriented and fast-paced sales environmentExperience and a good understanding of the safari tourism environmentExperience in and knowledge of East Africa Safari sales advantageous (Kenya & Tanzania)https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTU4NjMzNDcxP3NvdXJjZT1ndW10cmVl&jid=1470661&xid=3958633471
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