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Core Connect boasts state-of-the-art contact centres with a highly experienced collections workforce. Our goal is to manage and facilitate debt recovery for businesses while ensuring brand sentiment is preserved. We strive to maintain the dignity of the debtor while negotiating a payment plan that is both sustainable and fair for both our client and the debtor, whilst streamlining the process for everyone involved. What makes us a great organisation to work for? We are a remarkable, caring, and focused team of people led by energetic and inspirational leaders who are excited and driven by our business niche, our people, and our cause. To support the Collections Call Centre by attending to all queries and requests from Debtors and clients: • Attend to all queries and debtor status changes received through all media • Action emails from debtors, clients and call centre agents within 48 hours of receipt • Support the Collections Call Centre Agents so that they can achieve client targets • Contact any third parties acting on behalf of the debtor in a status change to obtain the required documents for submission to client • Investigating, rectifying, and reporting on payments and disputes • Record the details of each interaction with the debtor on the collections system • Use the prescribed codes when recording interactions as determined • Obtain and record full details of the nature of any query that the debtor may have on the account and request any required documentation from the debtor • Verify that all information captured on collections system is accurate and error free • Ensure that all documentation is attached to the collections system as it is received • Report any suspicious actions, activities or transactions whether by clients or colleagues • Attending to ad hoc administration requests *QUALIFICATION: • NQF Level 4 – matriculation* *EXPERIENCE: • Extensive admin • Strong Computer Literacy • Excellent PC Numerical Skills • Excalibur (Advantageous) • Call Centre & Debt collections (advantageous)* *KNOWLEDGE: • Basic understanding of debt review • Debt Collection* *SKILLS: • Advanced communication and influencing skills • Problem solving and decision-making skills • Conflict handling skills • Negotiation and relationship building skills • Computer skills (MS Office) • Written communication skills* *ABILITIES: • Positive, pro-active, results-driven individual • Creative and innovative • Highly ethical and principle-driven • Committed, dedicated • Self-starter and follow-through • Energy, drive, courage, and tenacity • Cross-cultural awareness and sensitivity* Market related - would be discussed at interview. *QUALIFICATION: • NQF Level 4 – matriculation* *EXPERIENCE: • Extensive admin • Strong Computer Literacy • Excellent PC Numerical Skills • Excalibur (Advantageous) • Call Centre & Debt collections (advantageous)* *KNOWLEDGE: • Basic understanding of debt review • https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzEzMjkyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1152169&xid=1555_13292

Westville

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The role of a Cabling administrator will be to provide administration, support and coordination to the networking cabling team in alignment with company contracts. The following include but not limited to: * To ensure adherence to company and customer policies, procedures, guidelines and processes through effective administration * To ensure effective coordination of data cabling/fibre/voice incidents & requests for internal/external/3rd party. * To ensure daily incident management is adhered to. (Monitoring, updating, follow up and escalation of tickets to all stakeholders) * To ensure understanding of incident prioritization and business impact (SLA and turnaround times) * To manage and co ordinate data cabling/fibre/voice project related activities and tasks * To perform ad hoc activities for other service lines as required. * To ensure site visits and quotes are done accurately and submitted to customer. * To ensure that company fleet is maintained and policies adhered to. * To ensure stock control is maintained. * To ensure asset management is maintained. * To ensure general administration duties are accomplished. * To ensure that health and safety registers are completed and submitted. * Understanding of incident prioritization and business impact (SLA and turnaround times) * To effectively support hardware and software incidents within contracted SLA and initiate 3rd party repair process * To perform data cabling/fibre/voice project related activities and tasks * To perform ad hoc activities for other service lines as required * To carry out preventative maintenance. * Working technical knowledge of current protocols, operating systems, and standards. * Ability to operate tools, components, and peripheral accessories. * Able to read and understand technical manuals, procedural documentation and OEM guides. * To maintain and improve customer satisfaction through first time incident resolution and quality service delivery * To ensure complaints and concerns with all customers are resolved * Reporting of recurring incidents to networking management * To ensure all company cost saving initiatives are abided to * To ensure self-development in latest technology. * To ensure all company training and certification is adhered to. * To provide mentorship to intern / junior engineers. * To share knowledge and innovative ideas with colleagues. * To abide by all company & customer health and safety standards. * To abide by all company ISO standards *Behavioural Competencies* * Confident individual * Team player * Goal-driven and ambitious * Analytical thinker * Proactive * Customer driven * Fluent English speaking and writing skills * Good listener * Dynamic and adaptable * Good self-discipline and control * Good Interpersonal and Communication skills * Logical problem-solving skills * Ethical Behaviour * Grade 12 (NQF level 4 https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1Xzc0OTdfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1136647&xid=1555_7497

Westville