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Guest Experience Liaison
LEVEL: Senior Travel Designer
REPORTS TO: Guest Experience Manager
LOCATION: Johannesburg, Cape Town or Nairobi
Primary Purpose
Proudly born and bred in Botswana over 39 years ago, the company remains dedicated to pioneering authentic and sustainable ecotourism in Africa, whilst making a positive impact on conservation, and driving community empowerment.
The ideal candidate will need to be well versed in Guest Relations with excellent communication skills as well as a high aptitude for customer interaction and to understand and pre-empt the overall needs and wants for a guest’s stay. Ability to work well under pressure in a fast-paced environment and be a great team player who thrives in making a guest journey from ordinary to extraordinary.
Brief description of the position:
Create seamless service delivery through regular correspondence with guests during their stay. Delighting them with high attention while focusing on the intricacies of the guests journey.Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently.Deal promptly, efficiently, and pleasantly with any queries and resolve guest queries.Operating according to and in compliance with – company standards of operations, company policies and procedures, and company code of conduct.Offer highly personalised guest touch-points which generate significant real and perceived value through strong relationships with trade partners.Have extensive knowledge of all regions we package, attending all training sessions and site inspections where necessary.Analyze guest feedback and provide solutions to ensure continuous improvement towards guest satisfaction and thus positively impacting future travel.
Candidate profile
Qualification: Matric certificate – with maths (minimum standard grade or above)
Tertiary certificate in Travel & Tourism/hospitality.
Experience: Min 5 years’ experience at a Senior level in Reservations.
Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
Computer Literate (Microsoft Office, email, Internet)
Proven English literacy.
Working knowledge of TourPlan and WISH or similar booking/operating system. General destination knowledge on Southern & East Africa.
Personal and work travel experience in Southern and East Africa.
Problem solver and good with guest interaction
Excellent attention to detail.
Skills
Excellent communication skills both written and oral, in English.https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82MzU0NzYxNDE/c291cmNlPWd1bXRyZWU=&jid=1305396&xid=635476141
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We are seeking to employ an excellent International BPO/Call Centre Team Manager / Assistant Manager/Team Leader
Basic Function
Drive overall performance and manage International Insurance voice processes.Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines.Produce reports to gauge process performance and lead process meetings / calls.In addition to call service levels, customer satisfaction and voice quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable.
Role / Responsibility
Manage teamsEnsure customer satisfaction and productivityMeet targetsMotivate team membersManage complaintsMonitor call transactionsProvide coaching and feedback to team membersAssist new hiresClient Interaction, where requiredEnsure compliance with internal policies and procedures, external regulations and information security standardsCollect and provide data for auditsEffectively management of workload
Competencies & Skills
Knowledge of the function, process and systemsCoaching and Feedback abilityExcellent communication skillsEffective operations managementPrevious experience in a similar environment is preferred
Values & Behaviour
Customer Service OrientationQuality OrientationEmpathy for effective on the job coaching and feedback
Work Experience Requirements
Minimum 12 months experience as TL, Team Manager, Assistant Manager in at an International Call Centre
Education Requirements
Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education.
Additional Requirements
Open to work US or UK hoursCannot have any criminal recordNo bad debt (accounts in arears/ under debt review)
If you are interested
Please share your CV with James Knoll
James@abcworldwide.com
Send CV along with current salary, expected salary and notice period
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzk5NTYwMDk0P3NvdXJjZT1ndW10cmVl&jid=1484496&xid=3799560094
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Senior Transitions Manager
Location: Cape Town – CBD
Our client is a company who aims to bridge the gap between digital expectations and real outcomes for South African companies with Digital Intelligence. They urgently seek to employ Assistant Managers / Team Leaders for the Line Compliance Department.
Basic Function
The incumbent will be responsible for leading Transitions anywhere from across our global footprint. The candidate should have an in-depth knowledge of TransitionsThe incumbent will be responsible in ensuring that the Transitions are successful. In addition to enabling seamless Transitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementationThe incumbent will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business
Essential Functions
Will execute transition of processes with end-to-end accountabilityConsultants in this practice will be required to work closely with our clients on onsite projectsProvide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibilityThe job will involve extensive interaction with business users, senior management and IT personnelTo lead client engagements, ensuring consistent service deliveryBusiness development in select accounts
Primary Internal Interactions
Transitions Reviews: Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE teamSolutioning and implementation design: BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case-by-case basisTraining and Development: Program Leads, Transitions Managers, Training function, external vendors as needed
Primary External Interactions
The primary external interactions of the incumbent will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition selected processes.
SKILLS
Technical Skills:
Analytical skillsProblem solving skillsBPO industry knowledge, including understanding of enabling functions (technology, pricing) and operating environmentDomain knowledge in specific vertical
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzM2NDI1OTEzP3NvdXJjZT1ndW10cmVl&jid=1506839&xid=1336425913
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QUALIFICATIONS NEEDED:
Bachelor’s Degree or Diploma in Microbiology / Biotechnology/Engineering/Chemical, Pharmacy or equivalent.
NECESSARY EXPERIENCE & INDUSTRY KNOWLEDGE
At least 5 years’ experience within the pharmaceutical/ biotech/API manufacturing industry.Technical and process knowledge in controls for aseptic manufacturing, inspection, packaging and manufacturing process principles. Understanding of process to manage and coordinate the implementation of changes within a manufacturing facility as a function of the Quality Management System.Understanding of Project management principlesInteraction and understanding of quality role in the dynamic pharmaceutical manufacturing environment. Sound application of risk management and technical report writing.Understanding of Validation & Qualification principles, Quality by design principles.Quality and Regulatory compliance knowledge, i.e. SA GMP, PIC/S and WHO as well as application.
KEY DUTIES & RESPONSIBILITIES OF THE ROLE:
Independently participate in projects and Technical activities as QA SME as defined by QAO Manager Participate in projects and ensure project deliverables delivered as per agreed timelines and quality. Key decision maker on quality aspects of allocated projects.Participate and perform independently as a key component to the wider project team.Where required, participate and drive with other project team members to ensure the delivery of the required key deliverables.Ensure quality by design, risk-based approach and risk assessments conducted and mitigated where appropriate in accordance to project timelines.Ensure Change management, Risk management are incorporated into all allocated projects Ensure projects integrate into the Quality management systemReview and Approval of all operational documents and records in the projects e.g. System and Component Impact Assessments, GMP reviews, Design Qualification, IQ, OQ, PQ, functionality testing, Aseptic Process Validation, Process Validation, Analytical Method Validation, Cold-chain Packaging validation and Cleaning Validation documents, including both Protocols and Reports to ensure compliance with site approaches, cGMP and regulatory agency requirements.Ensure compliance to quality systems is monitoredAssist QA Operations team where SME input is requiredIntroduction and coordination of QMS principles as a key component of cGMP in the design and development of expansion facilities and the associated new technologies.Drive understandin...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDIyMDIxNT9zb3VyY2U9Z3VtdHJlZQ==&jid=377096&xid=30220215
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About the Role:
Our client is looking for an experienced Senior Developer that will be responsible for overseeing junior developers on projects; and supporting various development duties. The responsibilities of Senior Developers include writing code, analyzing data, and contributing to the design and implementation of software. The suitable candidate will have team leader responsibilities within the department.
Responsibilities:
Performing coding assignmentsReviewing code work for accuracy and functionalityCreating and implementing design plansAnalyzing code segments regularlyDelegating tasks to team membersKeeping up-to-date with industry trends and technology developmentsManaging a small team of junior developers
Minimum Requirements:
Degree in Computer Science/Information technology or equivalent experience (5+ years)5-7 years’ relevant experience in Software developmentKnowledge and experience with one or more development methodologiesExperience in developing engineering processes
Additional Key Requirements for This Position Include:
Extensive knowledge of software development and its technologiesStrong knowledge of Javascript, Python, and PostqreSQLSolid experience in codingStrong knowledge of user interfacesStrong knowledge of HTML and web frameworksGood with communicationGood time management skillsMust believe in agile methodologies and love collaborationsMust be flexible, with an open mind to find solutions to overcome challengesAbility to multitask while working under pressureTrustworthy, reliable, and responsibleTarget and outcome drivenMethodical approach to work with a ‘can do’ attitudeSelf- Motivated and passionate about motivation within a team
Benefits & Perks Available:
Our client is not your average 9-5 company. They work together and play together and because they really care, they offer plenty of perks too:
Medical Aid company contributions through Discovery Health for main members100% contribution to group risk benefits with Discovery Health (Income Protection and Life Insurance Cover)Study Assistance ProgramsWellness Programs and initiatives
Access to excellent Employee Assistance Programs with 24 hour counselling services available for employees and their family membersHigh end tech - company laptops and equipmentRemote working conditionsTruth coffee and healthy, wholesome on-site cateringReward and recognition ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84NDU3ODE3ODA/c291cmNlPWd1bXRyZWU=&jid=908513&xid=845781780
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Responsibilities and Duties
Working closely alongside East Africa Specialists to manage some of the administrative and operational tasks of the sales process – from the quote stage through to client travelChecking availability of our client and 3rd party properties through various online platforms as well as email requestsCompiling options for Africa Specialist to present in a quote based on client requirements, with the desire to present upsell opportunities or alternatives when the original request is not possibleProvisionally holding options with 3rd party suppliers, amending as required during requote phases and ensuring timely release of options no longer in playProvisional holding of the company’s accommodation on inventory management systemConfirmations of all services upon guest confirmation, checking for accuracyChecking invoices match costs in the quote system and flagging discrepancies to the East Africa SpecialistLiaising with the Finance team to ensure efficient allocation of deposits to booking Pre-travel reconfirmations with all suppliers including check on dietary requirements, rooming allocations as per client needsUpdating systems with timings and booking references on behalf of the East Africa Specialist at the reconfirmation stagePreparation of final documents for final checks by East Africa SpecialistReport any errors or issues to you line manager immediately upon discoveryProvide proactive support to colleagues during peak or leave timesProactive approach towards your personal and departmental targets and working together with management to ensure we reach these targetsAttending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers and the countries in which we operate, therefore continuously improving and strengthening your knowledge of these destinationsTaking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge
Requirements and Qualifications
Strong administration and organizational skills with great attention to detailMeticulous attention to detailExcellent communications skills, a service delivery mindset and a strong customer service focus both internally with colleagues and externally with suppliersExcellent time management skills with the ability to mulit-task and prioritize tasksGood computer literacy including the use of inhouse sales systemsThe ability to work well under pressureProactive mindset and can-do attitudeAbility to work independently as well as within a broader team setup
Requirements and Qualifications - A...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTk3MjA2Nzk3P3NvdXJjZT1ndW10cmVl&jid=1470662&xid=2197206797
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POSITION AVAILABLE IN WESTLAKE, CAPE TOWN OR RIVONIA, JOHANNESBURG
KEY OUTPUTS
Creative planning and designing of itinerariesManaging the reservations process for bookings in a manner which ensures guest budget is achievedHandling of bookings from quote to finalising, invoicing and travel documentsConsistent and clear communication with agents, sales teams, preferred supplier partners and colleaguesEmergency duty will be on a rotational basis as per the Retail Emergency BOPWorking hours early and late shift on a weekly rotational basisCalm and professional manner of servicing agents and guestsProactive selling of our products and services ensuring the best possible safari for the guestsAn independent, curious and “can do it” natureUpholding the values of the company ... Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED
A passion for delivering service excellenceAn in-depth knowledge of Tourplan advantageousExtensive experience in East Africa Travel and Tour bookingsA good knowledge of South Africa and Southern advantageousA willingness and aptitude to learn
SKILLS REQUIRED
Good understanding of terms and conditions, product knowledge, third party and the companyProduct destinationsUnderstanding of travel industry channelsExcellent computer skills Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analysesUnderstanding and knowledge of the different markets in which the company operates inRelevant understanding of Business to create and formulate a strategy and make commercial decisionsSales process and methodologiesProblem-solving skillsExperiential Creativity (Crafting Experiences)Guest/Client Delight
PERSONAL CHARACTERISTICS
Good interpersonal skillsSense of urgencyPassionate about guest delightDiligence and self-motivation to meet deadlines and keep on top of your jobWillingness/ability to share information and teach and inspire others
Personal growth
Excellent communication skills (E.g. verbal, written, reporting and body language)Time managementTeamwork and interpersonal skillsConflict management and resolutionAttention to detailAdministration and organization skillsPaperless filingSpeed Reading and Typing
PREVIOUS WORK EXPERIENCE REQUIRED
Minimum of 5 years previous inbo...
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BASIC FUNCTION
Responsible for updating and compiling of people policiesStaying abreast of all legal changes and government updatesResponsible for 3rd Party liaison with employee benefit providersYou will be responsible for an ER forum where all cases, internal and external are discussed with insights to the Sr leadership team regarding the trendsYou will support the HR business partners with ER related casesIndependent grievances and harassment cases to be handled by youYou will ensure 100% business compliance with no penalties as your prime deliverableD&I activities and wellness calendar managementMonthly reports to be shared with the business on all ER related activities
Performance parameters
100% Company compliance with changes to all legislative requirementsPolicies and processes updated within the given timeline and ensuring communication to all staff on changesAchieving a Customer satisfaction score of 80%+ (internal) based on communication, closure of projects in given timelines and achieving full compliance100% closure ER forums and meetings, ensuring full compliance on administrationAchieve a 100% compliance and attendance related to all external casesAny other essential function that may occur from time to time as directed by the Supervisor
Role/Responsibility
Plan and execute ER strategy to meet the given level targetsDevelop and update HR related policies to ensure business compliance and in line with the HR strategy to support HRBP to communicate policies and updates to all staff membersMonthly and Quarterly forums and documented minutes circulated to relevant partiesMonthly ER related interventions review and reports to relevant partiesDrive D&I activities and initiatives in alignment to the HR strategyMonthly 3rd Party liaison meetings on project closures and business updatesManage internal and external relationships to ensure complianceDrive process improvement as part of the overall HR StrategyEnsure all administrative duties are performed with 100% compliance and recordkeeping as per agreed by business and governmentCompile communication briefs related to D&I activitiesCommunication from HR to staff (Compile and share)
Competencies & Skills
People management and leadership skillsAbility to communicate at all levels in the businessNegotiating and influencing skillsCapability and knowledge of SA legislation to ensure business complianceCapability and experience in Labour law regarding employee relations casesExtensive CCMA experience and knowledge...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjc0NjY0Mjk4P3NvdXJjZT1ndW10cmVl&jid=1184982&xid=1274664298
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Responsibilities
Purchase order placement and incoming goods receipt recordingInteracting with suppliers regarding scheduled deliveries and purchase price validationInteracting with logistics companies in respect of import clearing and handlingIncoming and outgoing freight calculation and brokerageAccounts receivable management, dunning process and cross validation with accounting systemRecording of incoming and outgoing payments in the accounting systemMaintenance credit insurance in the various system platformsCustomer data maintenance in the various system platformsEntering, processing and billing of customer ordersEnsuring the execution and dispatch of orders on schedule in coordination with logistics and customersDay-to-day bookkeeping of the company’s ledger accountsCash flow administration & forecastingDocument filing and administrative tasks in the internal sales officeAssist the Managing Director were necessary
Qualifications
Tertiary Education such as Accounting or Financial Management Diploma or CertificateMinimum of 3 years post qualification experience in an admin or accounting positionProficient with Accounting and Online Banking SystemsKnowledge and Experience with Microsoft Dynamics is an advantageBeing able to ensure accuracy and effectiveness in all tasksHighly proficient with desktop applications such as MS Office Tools as well as internet applicationsWell-organised and highly attentive to detailExcellent written and verbal communication skills requiredExcellent English skillsWillingness to work in a fast-paced, customer facing environmentAbility to organize, prioritize and effectively multi-task daily and meet deadlinesAssertive, confident, team player and clear communicator – via e-mail, phone and face-to-face
Benefits
Competitive compensationAttractive vacation, sickness and holiday arrangementsCareer path opportunities for top performers
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzI0NjE1OTQ2P3NvdXJjZT1ndW10cmVl&jid=881131&xid=1324615946
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We are looking for an excellent IT Service Delivery Manager for George Western Cape location
Essential Functions
IT Operations:
· Driving incident & situation management for all Sev1 & Sev2 incidents
· Follows established operating policies to mitigate risk and ensures business availability
· Engage and collaborate with the Global geographies team and manage communication, escalations, provide support, drive central initiatives
IT Governance:
· IT governance and effectiveness to be measured on weekly, monthly & quarterly basis
· Compliance assurance - support audit activities along with risk identification & management. Vulnerability management.
IT Transition Management:
· IT client transition management
· Client account & portfolio management
· Program management
· Stakeholder management
· Client communications around Technology
· Understand technology availability metrics and share insights
Information Security:
· Ensure compliance to client contractual obligations on InfoSec & Regulatory controls/certifications
· Audit & Risk Management
· Manage IT governance with client and all business stakeholders
Primary Internal Interactions
Business OperationsAll Technology Sub-Functions.Internal / External Audit Teams.
Primary External Interactions
· Client Teams – especially Client Technology Teams.
· External Vendors – Primarily for Service Desk Management.
Organizational Relationships
Reports To: VP – Technology Operations Supervises: AVP and Below
Technical Skills
· Good understanding of Networking, Systems, Voice and business applications.
· An industry recognized certification like ITIL / ITSM is an advantage.
Process Specific Skills
· Ability to interface and communicate at all levels within the company and Client organizations.
· Understanding of Enterprise Business Processes, IT Process, Service Delivery is vital.
· Working knowledge of MS office, MS Project and Visio.
Soft skills (Desired)
Good presentation and interpersonal skills.Excellent problem-solving skills in a cross functional environment
Soft Skills (Minimum)
· Strong verbal and written communication skills
· Strong customer service orientation ability to connect with global customers and work with Global teams.
· Goo...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjA4NjI4Mjk/c291cmNlPWd1bXRyZWU=&jid=1508289&xid=420862829
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Building relationships is vital. Your role will be to maximize hotel profitable revenue, ensure day to day procedural operations completion and that guest satisfaction is achieved.
Minimum Qualifications / Experience / Skills
3-5 Years of experience in the hospitality Reservations operationsAbility to effectively communicate with others in English (written and spoken)Proven experience in a Reservations position, ideally within a hospitality environmentGood leadership skills with a hands-on approachAbility to work individually and as part of the TeamSkilled with Microsoft Office software, especially in Excel
Key Roles Responsibilities and Competencies Required
Answer telephone enquiries in a warm friendly tone-mannerAccurately process bookings, cancellations and sending confirmationsAccurately checking availability of required services to avoid overbookingsResponding to bookings from all Online distribution channels and platformsKnowledgeable of Online portals extranets such as Booking.com, Expedia etcEnsure web site booking process is maintained up-to-date and functionalPromote specials on various platforms that is being advertised by the CompanyFollow up Provisionals and ensuring payments are received prior arrivalPreparing and sending 10 Day Weekly Arrivals listing once every weekAdhere to email turnaround timesLiaise within the Team and Properties regarding special requests, dietary requirements or any special needs clients haveBooking of extra services such as Transfers and ToursMaximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolutionEnsures that all Month-end Revenue reports are accurately produced and processedA positive, adaptable and communicative personalityAbility to handle multiple challenging priorities and assignmentsEnsures that budget targets are consistently achieved within the TeamStrong Attention to Detail and Innovation for Results
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81MDMzNjkyNz9zb3VyY2U9Z3VtdHJlZQ==&jid=1517929&xid=50336927
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Strategic objective
As a critical member of the team providing strong attention to detail and a real passion for delivery, a Media Producer at this client works on large and immersive display campaigns for the European market.
Responsibilities
Create Storyboards, Videos, HTML banners, StaticsImplement & build new production processes to optimize production efficiencyImprove the UX & UI of the factory´s internal softwareIdentify problems, evaluate options and recommend solutions.Train and onboard new media producers
Requirements
2+ Years of hands-on digital production experienceStrong desire to produce smart innovative assetsProfound knowledge of Adobe creative suite, video creation & editing, typography & layout, HTML5 codingTechnical, logical thought processProblem-solving skillsAttention to detail with the ability to work well under pressureAn ability to prioritize and delegatePassion for new technologiesAble to manage multiple projects simultaneouslyBe solutions-oriented, deadline-oriented and an excellent communicatorAnticipate obstacles and overcome them with the team in a proactive manner
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDgzMjQyNTE1P3NvdXJjZT1ndW10cmVl&jid=1514289&xid=1483242515
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Guest Relations
Meeting & Greeting of Guests & VisitorsCheck-in of Guest into accommodationsHosting guestsMaintaining standardsCoordination of all guest activities with relevant staffEnsure the highest standard of serviceMaintaining a productive & happy work environmentFollowing standard Operation Procedures
Food and Beverage
Efficient Breakfast, lunch & dinner table serviceWorking on the Point - of - sale systemInvoicing of GuestsAssisting with Weekly & Month - end stock takesFood & Beverage issuing and invoicingAssist in the ordering of supplies for Bar/RestaurantEnsure that all items are charged, and the Cafe?/Restaurant outlet is profitableAssist wedding planners & CoordinatorsOn the ground coordination of service providers
Housekeeping and Maintenance
General upkeep of facilitiesAssisting with housekeeping standards & hygiene in Guest accommodationAssist with room checksReporting any maintenance issues to the Maintenance Supervisor/GM
General Coordinating
Assist with conferences and special eventsAssist with weddings.Handling of special Guest requests and providing helpful info on activities offered by the company & in the surrounding area.Representing the company in a professional manner at all times.Providing the Guests with an unforgettable experience.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTI2NTk4MTA3P3NvdXJjZT1ndW10cmVl&jid=1370208&xid=2126598107
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Requirements
Have appropriate professional qualifications and experience in remedial teaching / special needs (‘Sonderschullehrer’), masters or equivalent in education necessaryFocus areas are ‘language’, preferable mathematics and ‘learning’Excellent skills in communicating with children between the ages of 6 – 10 and the ability to utilise different methods of skills trainingHave an in-depth knowledge of individual education programmesStrong interpersonal skills with the ability to engage and participate in multi-disciplinary team is essentialApplicant must be fluent in both English AND German
Responsibilities
Remedial classes and support for Grades 1 – 4 as focus areaSupport for students with diagnosed special needsWrite the “Nachteilsausgleich” for Grade 1 – 12 German streams in collaboration with a psychologist and inform the relevant partiesLiaison with other professionals, such as teachers, language therapists, physiotherapists and educational psychologistsWork closely with parents and guardiansDevelopment of individual education programmes / remedial plans with / for learner, teacher and other partiesAssessment of children who have long- or short-term learning difficulties and working with colleagues to identify individual learners’ special needs
Should you be interested in this opportunity, please forward your updated CV, motivational letter and qualification certificates (including transcripts) to diane@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDYxNzQyMjAzP3NvdXJjZT1ndW10cmVl&jid=1312881&xid=4061742203
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Location: Observatory, Cape Town or remote
Salary: Market Related
About the Role:
Opportunity available for a Sales Executive with experience in selling fruit for export.
Requirements:
Sales Executive experience selling fruit for export
Contacts in Asia advantageous
Duties:
Selling fruit for export to Asia. The role is part office-based or remote
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTQxMTQxOTI2P3NvdXJjZT1ndW10cmVl&jid=374695&xid=4141141926
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Our progressive company is seeking an experienced, passionate, and professional Safari Experience Sales and Customer Service Agent to join our team. As a Safari Experience Sales and Customer Service Agent, you will be responsible for responding to customer enquiries and providing exceptional customer service in English and German-speaking markets. You will use your excellent communication and written skills to provide engaging and persuasive descriptions of our safari experiences to attract and retain customers.
Key Responsibilities:
Respond to customer enquiries and provide exceptional customer service via phone, email, and other channelsProvide customers with accurate and detailed information about our safari experiences, including pricing, availability, and itinerary detailsAssist customers in making reservations and booking their safari experiencesMaintain accurate records of customer interactions and transactions, including booking and payment informationCollaborate with other team members to ensure smooth operations and effective customer communicationFollow up with customers post-safari to ensure their satisfaction and encourage them to provide feedbackProvide input and feedback to the marketing team on customer preferences and trends to help improve marketing efforts
Requirements:
At least 3 years of experience in sales or customer service, with a good knowledge of safaris in Southern AfricaNative or fluent in English and German, with excellent written and verbal communication skills in both languagesPassionate about wildlife and safari experiences, with a deep understanding of the target markets and customer preferencesStrong organizational skills and attention to detailAbility to work in a fast-paced, dynamic environment and handle multiple tasks simultaneouslyWillingness to travel to different locations to experience our safari offerings and effectively communicate them to customers
If you meet these requirements and are excited about the opportunity to join our dynamic team, please submit your resume and cover letter for consideration.
Work Place:
Wynberg, CPT - We believe it is important to be in the office to maintain company culture, a sense of belonging, keep up to speed on happenings, and to feel connected. You will however, be measured on performance / KPI’s and not on your hours in the office.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzY1NTA2NjQ/c291cmNlPWd1bXRyZWU=&jid=1514290&xid=136550664
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The successful candidate will manage and oversee the smooth functioning of the New Business and Confirmations departments in order to achieve sales targets as per agreed budgets with the respective trading companies, actively participate in optimisation and other projects, and build an integrated and balanced people management approach in a cost-effective manner.
Sales Strategy
Execute and communicate functional and organisational strategy and projects to the New Business teamsActively participate with the implementation and monitoring of strategic and departmental projectsResearch, benchmark, design and implement processes based on best practise and trendsDrive recruitment strategy and resource models in line with departmental / company strategy, budgets and/or projects
Operational Management
Revise, adapt and manage processes, systems and practices based on the operational business needs and priorities to ensure the achievement of operational productivity and efficiency targetsDraft and maintain Standard Operating Procedures documentationDevelop business case and requirement specifications that will support any new system or functional change requirement within the department and participate in UAT as requiredMonitor, analyse and interpret data (daily/weekly/monthly) to ensure achievement of relevant key performance indicators (targets); produce relevant reports, identify optimisation opportunities, gaps and risks and initiate appropriate corrective actions as requiredReview and optimise outbound scripts regularly and maintain a log of all changesEnsures sales volumes, approvals, activations and documentation (POI) assessments are managed within expected targets and budgeted headcountCommunicate clearly, effectively and timeously to ensure that internal and external stakeholders are engaged on relevant mattersEnsure compliance to all policies, procedures, regulatory and legal elements of the organisationOperationalise all payroll related activities including management of overtime/special time/transport waybill
Management of people
Manage and lead a team of Team Managers.Implement strategic plans and objectives through influencing and implementing effective recruitment, training, motivation and evaluation of employeesProvide effective leadership to team members in order to achieve optimal efficiency of the department and to build a cohesive and well-motivated teamProvide visible and clear leadership to team, promoting a culture of high performance and customer focusConduct regular team meetings to ensure high levels of communication, teamwork, integration, motivation, training and productivityMentor and coach employees and identify ...
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Description
Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Middle East market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and Arabic is required. E...
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Our client is the African Medical Assistant branch which is part of a global company providing support to various Northern and International European insurance companies. They handle insurance and assistance claims with high professional standard in an international office environment.
Our client is seeking Danish and / or Swedish native speakers to fulfil the position of Call Centre Agent (CCA).
Job Description
Serviced-minded communication with policyholders and their queries regarding trips around the world via phone / email (tourist and / or corporate clients)Data processing in various Policy- and Claims systemsPossibility of future training specifically within the Assistance team (various 24/7 work set-up´s)
Job Requirements
Danish and / or Swedish native speaker with full professional fluency in EnglishPrevious work experience in Insurance, Medical Assistance or Tourism will be an advantagePro-active and performing well under pressureFlexible and open-minded to ongoing changes and trainingBachelor’s Degree or higherGood computer user skills in Microsoft Office tools
Hours
They operate local office hours (Monday – Friday 9am – 5pm) and 24/7 in various international projects in liaison with other centres around the world.
Should you meet all the requirements and wish to apply, please send your latest CV and motivation to colin@abcworldwide.com
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PURPOSE OF THE ROLE: As Software Development Team Lead you will be playing a key role in the development, testing, installation, documentation and maintenance of our software systems.
Key Performance Areas would include, but are not limited to:
Production of quality secure software fromSupporting the implementation ofTechnical support andDriving adoption of software engineering bestMentoring junior teamTake responsibility for the quality and maintainability of the codeGenerate ideas for the improvement of ourDevelop, test and implement new softwareMaintain existing softwareTroubleshoot operational systemsPresent ideas for system improvementsSupport your team to achieve its goalsImprove your knowledge of our systems and the space we operate in
The successful candidate must have the following experience/skills and competencies:
6+ Years of software development experience3+ Years’ experience in our techExpertise required:
HTML5, CSS3JavaScript/ES6/TypeScript, SQLjs, Node.js, BootstrapVue Frameworks, NuxtJS preferableAzureDockerServerless functionsSOLID principles and Clean CodeGitCI/CD toolingREST API’sWeb security, OWASP, Secure by DesignOAuth2 and OIDC.
Qualifications:
University degree in Computer Science or similar
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