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1
CXP is looking for a Finance Manager to join our team based in Umhlanga . This position is to support the Director of Finance to build a global finance centre of excellence that enable us to achieve an excellent return on investment.
The ideal candidate will be responsible for working with senior management to develop financial strategies for the organization. You should be comfortable handling large amounts of data, acting as a decision maker, and providing regular financial reporting.
A career in finance, with a global outsourcing organisation, will provide you with the opportunity to help CXP in all aspects of our finance internal functions including financial planning and reporting, data analysis, and assisting leadership with overall strategy.
Responsibilities:
Proactively deliver accurate and timely compliance and business insightDeliver measurable cost savings and efficiencies throughout the business.Optimise non-billable costs
Technical skills:
High Levels of EQ2Communication, negotiation and people engagementAccounting, finance, tax, audit, compliance and risk managementProject management, systems and process automation
Qualifications and experience:
Chartered Accountant (SA).Five (5) years in a senior finance role.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODQ3NTE1NTY/c291cmNlPWd1bXRyZWU=&jid=370940&xid=184751556
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7h
1
CXP, a global customer experience consultancy organisation has an exciting position available for a Learning and Development Specialist. This individual will be responsible for the sales, technical, product, culture, soft skills training & facilitation of our team.
Purpose of this role:
Deliver a team of top performers through an exceptional learning experience.Deliver high quality, fit for purpose interpersonal and intrapersonal development experience for all delegates.Ensure that advisors are enabled with the right interpersonal and sales skills to meet productivity requirements as indicated in the Glide PathPrevious experience as a Training Facilitator, Training Coordinator or similar roleAssessor / ETDP / moderator certification would be advantageousHands-on experience with Learning Management Software (LMS)Knowledge of traditional and modern educational techniquesAbility to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)Good understanding of the Skills Development ActFamiliarity with Talent Management and career pathsExcellent communication and organizational skillsNQF Level 4 – MatricBSc degree in Education, Human Resources Management, Organizational Psychology or relevant field would be AdvantageousConduct training needs analysis
Job Description:
Interview candidates and leaders to assess training needs.Design training curriculum.Organize in-house and offsite activities, like presentations, job simulations and role-playing exercises.Manage candidates subscriptions to conferences and e-learning courses.Order instructional material (e.g. eBooks and manuals).Discuss career-pathing opportunities with Leaders.Enrich courses with visual aids to engage trainees.Measure outcomes from trainings.Research and recommend learning equipment (e.g. platforms and projectors).Coordinate the delivery of learning activities in line with the approved calendar, budget, and business requirements.To deliver learning and development interventions in line with quality standards in order to achieve learning outcomes and business objectives.To comply with group policies, quality assurance standards and regulatory requirements.
Shortlisted applicants could be required to take a technical/behavioral assessment as part of the application process.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzU5OTMwOTc/c291cmNlPWd1bXRyZWU=&jid=375725&xid=335993097
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7h
1
CXP are looking for a dedicated individual with a desire to grow in the Business Intelligence Space, to join us in a Real Time role. The purpose of this role is to ensure that work schedules are adhered to, and that performance KPI's and NET FTE requirements are met, by real time and intraday management of resources.
No prior practical experience is required, however our ideal candidate should have completed a Bachelors Degree in Computer Science, Information Science or a related field
Role Accountabilities:
Drive increased and sustained levels of productivity in the team. Through reporting, engaging with leaders, and direct engagement with the team, drive appropriate levels of efficiency.Intraday scheduling of offline activity for the coaching and training of advisors.Ensure all reporting and insight is detailed, accurate and meets business requirements.
Minimum Requirements:
Relevant University Degree - Bachelor Degree in Computer Science, Information Science or a related field1 year of general work experience (even if part-time while studying)
Technical Requirements:
Advanced report writing skills (proficiency in Excel)High levels of analytical capability
Candidate Competencies:
SupportiveHighly OrganizedTeam PlayerSelf ManagedDelivers great insights
Please ensure that all fields are complete when applying online for this role. Ensure that you have attached an updated CV and any supporting documentation to your profile as incomplete profiles could lead to our team overlooking your application.
Shortlisted applicants could be required to take a technical/behavioral assessment as part of the application process.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDMzMjMyODU1P3NvdXJjZT1ndW10cmVl&jid=275972&xid=2033232855
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7h
1
We are looking for an engaging and dedicated individual to join our people team as a people support specialist. The selected individual would be responsible for the day-to-day support of the people team.
Requirements:
Human Resources qualification1 years experience in a people support/ human resources roleGood understanding of the labour legislationExcellent reporting skillsService oriented/ people focusedAbility to support to the people team with day-to-day administrationManage the people experience High attention to detailExcellent written and verbal communication skillsNatural problem-solving skillsHigh levels of emotional intelligenceDeadline drivenAbility to perform under pressureVaccinated for Covid19 (Vaccination certificate will be required prior to appointment)
Please ensure that an updated CV, along with all relevant qualifications/ certifications/ awards are attached to your application for this role.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTExMzU4MDc3P3NvdXJjZT1ndW10cmVl&jid=1177132&xid=2511358077
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7h
1
ROLE PURPOSEThe purpose of the role of the Business Application Engineer is to provide technical support for our new and existing enterprise software solutions to our end users. You will be part of a technical team, and take full ownership of related issues, system enhancements and managing release upgrades, with a full understanding the Customer requirements and a deep knowledge of for everything NetSuite ERP and Salesforce CRM as a minimum. The candidate needs to provide an excellent service to our end users as well as upskill colleagues.
JOB DESCRIPTIONUnderstand all aspects of SFDC / NetSuite configuration and technical/functional capabilities, including all changes and potential system implications related to the SFDC / NetSuite release upgrades.
Support the SFDC and NetSuite Accounting cloud services such as:
General end-user questionsUser management and SSO provisioningProfiles, roles and permissionsEscalation to SFDC/NetSuite supportLicense managementScheduling upgrades and outagesManagement of flows, workflows, automation, and scripts.Ad hoc tasks including CSV imports and data cleansing, budget imports, forms and advanced pdf template changes, sandbox refreshes, custom reports and saved searches with some formula knowledgeDemonstrate cross-business understanding and translation of business requirements to solutionsAdvise the Solution Design Authority on matters within your application domain, ensuring that all relevant system-related concerns or changes are appropriately considered in all Solution Design Authority decisionMaintain and ensure alignment and integration with other applications, the data architecture, business intelligence and infrastructure architecture.Work with the relevant stakeholders to define solutions and advise on implementation options to ensure our CRM and finance capabilities consistently give us the edge over our competitorsDevelop and maintain documentation for business applicationsEducating team members and ad hoc training for end users
PROFICIENT AND ESSENTIAL SKILLS• Demonstrable experience in supporting SFDC• Experience using NetSuite SRP and Finance• Experience working in an end user facing environment• Experience breaking down large activities into smaller sub tasks• Good communication skills
DESIRABLE SKILLS• Good level of understanding of a Microsoft Windows• Good level of understanding of networking• Experienced working in an Agile environment• Experienced implementing new monitoring and reporting solutions• Experience of working with ISO27001:2005 onwards.• Experience working on projects and breaking down projects into actions• Full and clean driving lic...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDUwMDUwNDA0P3NvdXJjZT1ndW10cmVl&jid=927638&xid=2450050404
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7h
1
Description
To create a fit for purpose, people centered agile learning environment that enables CXP's growth.
Mission:
Develop learning processes that supports CXP strategic priorities (eg. Bursaries, Learnerships, etc.) Create a new Advisor and BAU learning experience that drives speed to competenceSupport the culture of continuous learning (Eg. culture and strategic analysis related items)Lead, coach and develop the Learning and Development team
Requirements:
3-5 years experience as a Learning and Development LeaderRelevant learning and development qualificationAssessor, Moderator and/or content developmentExperience with e-learning platforms and practicesProficient in MS Office and Learning Management Systems (LMS)Bachelor of Social Science or Bachelor of Arts Degree in Business, Psychology, Education or a related fieldProfessional certification (e.g. SETA)
Responsibilities:
Create and execute learning strategies and programsEvaluate individual and organizational development needsDesign and deliver e-learning courses, workshops and other trainingsAssess the success of development plans and help employees make the most of learning opportunitiesHelp leaders develop their team members through career pathing
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjcyMzUzOTQ0P3NvdXJjZT1ndW10cmVl&jid=377736&xid=1672353944
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7h
1
Job purpose:
To proactively record and process claims in accordance with our principles and procedures and to maintain files within our service standards. To deal with allocated claims as speedily and efficiently as possible from outset to conclusion within FCA regulations, and legislative and policy guidelines.
Job responsibilities:
To proactively record, process and settle claims in accordance with our principles and procedures and to maintain files within our service standardsTo ensure that all files are reserved accurately and promptly within our reserving philosophy.To be personally responsible for ensuring the reserves fully reflect the level of damages on each fileTo process cheques on claims files as required and in accordance with your authoritiesTo identify and champion potential fraudulent claims and action as per guidelinesEnsure liability is agreed within existing case law and accident circumstancesEffectively negotiate with customers, suppliers all relevant third party representativesTo adhere to and consider all regulatory requirements at all times, including TCF, DPA, AML and Anti Bribery principles, and ensure all direct reports are compliant.Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all timesEnsure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times,Any other reasonable duties
Experience & knowledge
Please refer to Grading Matrix
Skills & Qualifications
FAIS (150 Credits)Regulatory Examination (RE5) *PreferredExcellent communication skills, both verbal and writtenNegotiation and influencing skillsGood time management and organisation skills with the ability to prioritise workProblem solving skills with the ability to adopt a logical approach to resolving problemsStrong customer service skillsGood numeracy and literacy skillsComputer literate
Behaviours
Customer focusedEmbrace, embed and incorporate the Company ValuesEmphasis on attention to detail and accuracyAble to work on your own initiative and as part of a teamSelf-motivated and enthusiasticAn organised and proactive approachAbility to work on own initiative and as part of a teamA flexible approach and positive attitudeStrives to drive business improvements to contribute to the success of the business
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTI2MDAzNzE5P3NvdXJjZT1ndW10cmVl&jid=1169471&xid=4126003719
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7h
1
ROLE PURPOSE
Huntswood’s success relies on its IT Infrastructure and End-user facilities being available, effective and efficient.
As a Firstline ServiceDesk Technician, you will be the face of the Technology Team. You, along with the team will handle the initial first point of contact for all technical incidents and requests from the business, offering a professional, courteous, speedy and effective service to ensure disruption to Huntswood’s business processes and clients are kept to a minimum.
Job description
Ensure that incidents and problems logged on Huntswood’s call logging system are responded to quickly, professionally and courteously, ensuring that calls are correctly prioritised and categorised.Ensure that identified incidents and problems are descriptively logged and kept up to date on Huntswood’s call logging system.Strive to meet the SLA’s defined within the Call logging system.Ensure that all incidents, requests and problems are escalated to the appropriate team if they are not able to be resolved within the agreed timescale.Answering telephone calls and strive to resolve a majority of tickets on first contact and to work with the Head of Customer Support to identify opportunities to further improve the number of tickets resolve on first contact.Managing Client project set-ups to ensure the Client infrastructure is set up on-time and is tested and working.Work alongside 2nd & 3rd Line to learn and carry out escalated tasks (where appropriate)Provide remote support across both Huntswood sites and to home based colleagues.Be a true team player, working professionally and constructively with colleagues offering help and assistance with incidents, user requests, problems and projects.Ensure Huntswood’s computing facilities are kept secure to reduce the risk of breaches of confidentiality, integrity and availability.Writing and reviewing Service Desk Team’s documentation.Carry out manual handling, moving desktop equipment during desk and office moves as well as project set ups.Work positively with the other members of the Technology team to ensure end-to-end customer satisfaction with the technology services to customers.Responsible for Huntswood Assets and ensuring that the CMDB is accurate and kept up to date.
Person Specification *Essential
Excellent Customer facing and Customer Service skills, able to communicate to users at all levels.Thrive in a busy environment with changing priorities and goals.Good level of understanding of a Microsoft Windows Active Directory environment including GPO.Be able to demonstrate a good understanding of the major Microsoft packages namely Microsoft Windows and Office 365.Good l...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTMxMjEyOTcyP3NvdXJjZT1ndW10cmVl&jid=1012492&xid=1531212972
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7h
1
CXP are looking for dynamic and driven leaders to join our team and to drive superior customer service performance to CXP's clients and their customers, by achieving outstanding levels of quality and operational efficiency.
Mission
Drive superior customer service performance delivered to CXP's clients and their customers, by achieving outstanding levels of quality, operational efficiency and sales.
Accountabilities
Fill your team with A Players.Lead, coach and inspire your team to deliver outstanding customer service performance.Drive efficiencies within the team to well exceed Client SLA.
Culture Fit
Show upSpeak outThink like a customerSmall details always matter
Coaching Competencies
A PlayerSupportiveHighly Organised
Technical Skills
Advanced report writing skills (proficient in Excel)High levels of analytical capabilityExtensive Customer Service Experience4.Extensive Sales Experience is a MUST
Qualifications
Bachelor of Commerce Degree or relevant management experienceMinimum of 3 years in a Team Leader role preferably from a customer service environment
Please ensure that your updated CV along with your mobile number and personal email address is attached to your profile.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTAyNzIzMjUwP3NvdXJjZT1ndW10cmVl&jid=948451&xid=1902723250
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7h
1
The Digital Marketing Manager will work within the Marketing team and be responsible for designing and implementing a solid digital marketing strategy which encompasses system and digital efficiencies for backend, claims, sales, admin, etc. This role will report to the Managing Director. The Marketing and Customer Experience functions will report into this role. The successful candidate will have a background in digital with a good knowledge of the latest trends in that area.
* Assist in the formulation of strategies to build a lasting digital connection with consumers
* Plan and monitor the ongoing company presence on social media
* Launch optimised online advertisements to increase company and brand awareness
* Conduct research on market trends, brand’s audiences and competitors, and end-to-end consumer journey to drive engagements and conversions
* Conduct research on market trends, brand’s audiences and competitors, and end-to-end consumer journey to drive engagements and conversions
* Online sales funnel analysis for VAP’s, home and car insurance and other non-insurance products
* Collaborate closely with internal and external teams on user interface design and development.
* Formulate organic search strategy via prioritisation and timely delivery of technical and non-technical SEO requirements.
* Oversee post campaign reporting via KPI reports and revise & refine where necessary
* Collaborate with the marketing team to create, edit, and share compelling content and drive digital engagement and improve online conversion
* Support wider digital marketing activities in conjunction with internal stakeholders and third-party suppliers
* Track and report on key performance indicators of media activity.
* Drive a rigorous testing program, aiming to continuously launch, analyse, optimize, and scale new strategies, tactics, and channels
* Monitor, analyse, and optimize all campaigns on a daily or weekly basis
* Manage current agency relationships, ensuring they are hitting goals while increasing volume and efficiency
* Proactively make recommendations of new tactics and strategies to test through our paid digital media efforts
* Oversee and review the company's social media, mobile, and online presence to improve reputation and performance.
* Degree in marketing or relevant digital marketing qualification
* 5 years + experience working in a Digital marketing direct role and an excellent understanding of digital solutions.
* Experience with working on a Performance Media strategy
* Have a good understanding of Insuretch, Fintech and various other platforms
* Experience of being involved with AI, Chatbot and automation in a business
* Excellent Strong understanding of SEO, PPC, funnel creation and relevant webmaster tools
* Excellent relationship and stakeholder management skills
* Natural attention to detail
* Ability to manage multiple tasks simultaneously to tight deadlines
* Excelle
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI2NjQzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1191610&xid=1555_26643
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2y
1
Insurance firm based in Umhlanga is looking for an individual to manage their commissions department. The candidate must posess emotional integrity, has attention to detail. We are looking for a self-driven individual who can handle presure and thrives in crisis management.
*Commissions *
* Few Examples Daily operations
* Month end operations
* Splits / Agreements
* Daily queries from field to Comms email
* Checking workflows
* Checking system changes -splits etc
* New Product/ revenue stream identifications
* Interaction with advisors/ IFAs
* Understanding contracts and splits
* Checking Production / editing incorrect production
* Monitoring team progress to set deadline
* Post month end balancing / recons
* Book Buys - system amendmends
*POS User Maintenance *
* Adding new users
* Adding new institutions
* Adding new contracts for salespersons
* Daily system maintenance
* POS stability
*POS development *
* System testing
*POS training *
* Existing
*Stats *
* Weekly Production
* Weekly Margin Report
* Month end CTC
* Month end RE
* Monthly Product usage Report
* FM schedule
*Team Management *
* Performance Appraisals
* Conflict Management
* Workload Management
*AUM *
* Daily operations
* Monthly reporting oversight
*New acquisitions:*
* Onboarding
*Problem Solving * *Audit *
10+ Years experience in management in Financial services
R40 000 CTC per month
10+ Years experience in management in Financial services
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1ODUyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1190139&xid=1555_25852
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2y
1
*Purpose*
Oversee and update assigned support service requests. Handle daily technical support activities on desktop support, data network and server management.Onsite analysis, diagnosis and resolution of desktop problems for end users. Collaborate with 2nd and 3rd level support to prevent system downtime. Escalate to clients and 3rd party vendors to resolve issues. Assist in user/hardware movement and campaign relocations as required. Understand the importance of client relationships and support senior management structure on reporting on business performance, whilst maintaining and providing high quality and professionalism at all times
*Key Responsibilities: *
*Onsite Desktop Support *
* Onsite analysis, diagnosis and resolution of desktop problems for end users.
* Full trouble shooting diagnostic with pings, trace routes and screen shots of the problem.
* Perform quality work on all service requests/incidents with agreed SLA.
* Setup desktop computers and peripherals and test network connections.
* Ensure that the correct images are installed from SCCM for the campaigns and that they are on the correct Vlans for voice and data.
* Provide Remote Support for work from home users. Setting up VPN connections and supporting end users.
* Windows updates and patches
* Optimization of devices making the best and most effective use of resource.
* Kaspersky installations, updates and maintains
* To ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery.
* Be available to Support Other Sites and Clients.
* Responsible for providing guidance, direction and advice to team members.
*Project work: *
* Assist in user/hardware movement and Campaign relocations. Understand the campaign and client’s requirements.
* Carry out UAT testing and deployment, which is a must for the success in all projects.
* Desktop maintenance / Software updates / Configuration of routers and wireless access points
* Assist with the maintenance of network infrastructure upgrades.
*Proactive Maintenance *
* Requesting, escalating and coordinating with vendor support. Maintain strategy that corrects the source of underlying equipment’s conditions. Reduce unplanned downtime, equipment failure, and risks associated with operating faulty equipment.
*Terminal Server *
* VMware virtual environment, VMWare and virtual VDI pools configuration and support.
* Skilled terminal server knowledge.
* Adminis
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NDQ3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189908&xid=1555_25447
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2y
1
We Want You:
Did you know there is more than meets the eye when it comes to being a Senior Linux Engineer? For example, in disaster recovery, you lead your Team to create and implement solutions using project management principles. Does this sound like you? If it does, you will be responsible for the implementation and monitoring of computer programs of the Linux system. We hold our information and security in high regard, so, as the leader of the pack, you will manage server security remediation activities, which includes conducting vulnerability scans and patching.
You Bring:
* Degree in Computer Science, business or a closely related area (BS in CS or EE, or equivalent);
* Ability to make decisions with limited information;
* Minimum 3+ years hands-on experience supporting Linux systems including 2 or more of:
* Virtualization - Primarily using KVM or OpenStack
* Containers - Docker, Kubernetes
* Storage technologies - block, object and network
* Linux integration with other environments (authentication/directory services, network file systems, etc.);
* Red Hat Certified System Administrator (RHCSA) (Preferred);
* Red Hat Certified Engineer (RHCE) (Advantageous);
* Red Hat Certified Architect (RHCA) (Advantageous).
Nice to Have:
* Programming fundamentals in any language;
* Understanding Linux troubleshooting and, permission SELinux;
* Communicating clearly and setting the right expectations.
What You'll Do
* Support the requests of the Production and Development Teams to solve any problems related with the Linux servers;
* Develop and oversee the backup, replication and disaster recovery strategies;
* Maintain documentation for procedures, configurations and programs;
* Ensure the Linux servers adhere to NIST and Department standards;
* Perform server hardware maintenance and upgrades;
* Develop automation scripts using BASH / Ansible;
* Maintain software repositories and apply software updates;
* Install, configure and maintain OpenShift environment;
* Maintain/monitor the health of the Linux servers through both automated and manual processes;
* Linux integration with other environments (authentication/directory services, network file systems, etc.);
* Cloud computing (provisioning, monitoring, orchestration, etc.);
* Understand OS and Application level bugs and advise on next steps;
* Ability to communicate clearly and set the right expectations;
* Applicable understanding of RedHat, OpenShift and Kubernetes;
* Understand infrastructure as code and how to apply with terraform and yaml.
*Desired Skills: *
* Linux
* Containers
* RedHat
* Linux System
*Desired Work Experience: *
* 2 to 5 years Systems / Network Administration
*About The Employer: *
The Company We Keep:
At BET Software, we don't just recruit talent, we cultivate it. Our learning and development programmes, our various opportunities for growth, and our well-deserved incentives are what keep our All-Star Team the best amongst the rest.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzEwNDAwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188793&xid=1554_10400
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2y
1
Africa's Leading contact centre based in Umhlanga is looking for a Senior Copywriter.
The Senior Copywriter will be responsible for the creation and checking of copy (written content) internal and external audiences. This includes development of concepts, creation of headlines, writing of copy and video scripts. The senior copywriter needs to check for accuracy and review all content before it is released.
*KRA / Main Outputs and Responsibilities*
*Detailed Description*
*Client*
* Manage briefs from HOD, studio manager, head of video, head of design and/or clients
* Liaise with stakeholders to determine their requirements.
* Work on communication for both CCI and CareerBox
* Creation of copy for Internal communication & External communication including (but not limited to):
* Scripts for videos including voice overs and titling
* Posters
* Banners
* Digital communications
* Printed communication
* PR and press releases
* Websites
* Copy for LinkedIn and other social media posts.
* Creation of different forms of copy
* Concept statements
* Headlines
* Strap lines
* Short copy
* Long for copy
* Scripts
* Video titles
* Etc.
* The ability to generate exceptional short and long form copy that communicates subtle messages.
* The role requires an attention to detail in terms of both the tone of voice appropriate to various audiences as well as fundamentals such as brand guidelines.
* Find innovative ways to keep CCI at the forefront of communications.
* Creative conceptualisation to deliver on client brief
* Creation of copy for storyboards & shot lists to assist in the creation of videos.
* Be able to manage own work throughout the creative process, maintaining overall awareness of the team's actions, and ensuring that end results are delivered.
* Checking of for accuracy and review of copy for all creative and communication as a final check for errors or omissions.
*Living the CCI Behaviours*
Embrace the culture of CCI and live the spirit of, actively display and drive the organizational values and expected behaviors in everything we do.
*People*
Mentor direct reports (if appointed) and other team members:
* Develop and coach current skill within the department.
* Nurture talent within the marketing team by:
* Cultivate a high-performance culture by caring, driving knowledge growth (education) and coaching
* Stimulate and motivate
* Work with head of video, head of design, creative director and HOD to move CCI forward in terms of the quality of all content that is generated for external and internal clients.
Ensures direct reports as well as extended reports follow relevant CCI
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQ4MzAwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1235319&xid=1555_48300
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2y
1
ROLE SUMMARY
The Level 2 Service Engineer handles issues and requests that are beyond the Level 1 Service Engineer’s scope.
The role requires a deeper understanding of different client technologies when troubleshooting complex technical issues.
The role serves as a point of escalation for the first level of support and administers changes in client applications as scheduled.
FUNCTIONS and RESPONSIBILITIES
TICKET RESOLUTION:
• Compliance to the Company’s Service Delivery Guidelines, Policies & KPIs
• Resolve service tickets in line with existing service level agreements with clients
• Contact client to request further clarification or additional information as requested
• Setting expectation during the ticket life cycle
TECHNICAL SUPPORT:
• Resolve 2nd/1st level technical issues in accordance to best practices and guidelines of service delivery
• Provide ‘fix on first call’ to customers
• Manage lifecycle of service tickets in line with established service level agreement with clients
• Relay vital technical information to clients by phone, email, or ConnectWise
• Utilize internal resources in troubleshooting issues
• Coach Level 1 team members
• Support the Service Delivery Supervisor in the team’s compliance to the Company's Escalation Policy
REQUESTS for CHANGE:
• Schedule and complete changes/requests from clients
• Control the lifecycle of all changes involving IT products and services
• Schedule and complete changes/requests from clients
• Control the lifecycle of all changes involving IT products and services
• Maintain documents involving changes made in different client IT environments
SKILLS and QUALIFICATIONS
The role requires the following:
• Work experience in a similar capacity
• Strong communication skills both verbal and written
• Willingness to grow professionally by learning new skills and building personal value as an IT professional
• A problem solving mindset and the ability to think outside the box in solving complex problems
• Sense of urgency in completing service requests according to service level agreements
• Resourcefulness to use the tools provided by the company
• Conceptual understanding of the ITIL framework
• Knowledge of Microsoft Office 365 and Outlook
• Knowledge of Microsoft Windows Server 2012/2016/2019 environment
SKILLS and QUALIFICATIONS
The role requires the following:
• Work experience in a similar capacity
• Strong communication skills both verbal and written
• Willingness to grow professionally by learning new skills and building personal value as an IT professional
• A problem solving mindset and the ability to think outside the box in solving complex problems
• Sense of urgency in completing service requests according to service level agreements
• Resourcefulness to use the tools provided by the company
• Conceptual understanding of the ITIL framework
• Knowledge of Microsoft Office 365 and Outlook
• Knowledge of Microsoft Windows Serve
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQwNzE4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1232620&xid=1555_40718
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*MAKE 2022 YOUR YEAR OF SUCCESS*
At Liberty we're More Than Insurance. We are not afraid to step outside the box and release the potential for ultimate success.
We allow you to carve your own professional path in many areas. In the field, our Advisers provide sound professional advice helping their customers pursue their financial goals by developing a personalized plan based on the customer's unique financial situation.
Through training we coach our Advisers to provide value to the customer through their unique strengths. This collaboration creates a level of synergy not found anywhere else.
*Locations include:* Umhlanga, Mount Edgecombe, Westville, Kloof and PMB
Through understanding the power of knowledge, we strive to pioneer new ways to guide people towards financial freedom.
*Liberty is not just our name. It's what we do*
*APPLY NOW*
*Responsibilities:*
Contacting clients and setting up meetings, either within an office environment or in clients' homes or business
premises
Conducting in-depth reviews of clients' financial circumstances, current provision and future aims
Analysing information and preparing plans best suited to individual clients' requirements
Completing risk analysis
Researching the marketplace and providing clients with information on new and existing products and services
Designing financial strategies
Assisting clients to make informed decisions
Reviewing and responding to clients changing needs and financial circumstances
Promoting and selling financial products to meet given or negotiated sales targets
*Skills Required:*
• Being a leader. You are driven to be the best and foster the same motivation in your teammates.
• Networking. You are constantly looking to expand your network and get energy from connecting with others. Above all else, this is a people business.
• Entrepreneurial skills. You possess business savvy and have the solid determination to run your own business.
• Being a self-starter. Your tenacity and determined mindset along with thick skin help you keep your eye on the prize.
• Advocating for clients. To you, your clients are everything. You are passionate about serving them as a dedicated relationship manager.
*Requirements:*
Matric
Tertiary Qualification (preferable)
Clear criminal and credit record
Valid driver’s licence
Own vehicle essential
Laptop
*What you can expect from us… *
• Consistent support. Whether it's through teaming up with a Sales Leader, or providing you with tools to track your goals, results, and business practices, Liberty is committed to your success.
• A complete line of insurance and financial services products. These include Life, Disability Income, Long-Term insurance and annuities.
• Solid consumer brand awareness.
• A group of driven, hardworking individuals. Liberty's commitment to workplace diversity and inclusion has created an organization of professionals dedicated to
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzM1NDkwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1230682&xid=1555_35490
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1
The Senior Systems Engineer is responsible for resolving escalated service issues, coaching other engineers to resolutions, engineering and implementing complex projects, and for maintaining and overseeing the technology of their assigned accounts. This role is a key position within the service department and will be called upon to resolve the highest-level technical issues. Ensuring the highest levels of systems, infrastructure availability and SLAs
*Client *
*Duties and expectations include but are not limited to*
Reporting to the Systems Engineering Manager and working with fellow members of the Engineering and IT Teams, the responsibilities include but not limited to:
* Participating, providing, and assisting in the design, UAT and implementation of solutions.
* Hardware and software scoping and planning for client requirements.
* Capacity planning of resources for physical and virtual environments.
* Collaborate with cross-functional teams for project & service delivery, such as client services, technical teams and third-party solution providers
* Engage in new and existing business/client project planning sessions to provide input and align to industry best standards.
* Ensure client systems remain stable and requirements are continuously met.
* Ensure client SLAs, deliverables and projects are met timeously
* Co-ordinate software & systems solutions testing and rollouts.
* Remain proactive and responsive to prospective clients and stakeholders.
* Retain and develop strong relationships with clients, delivering strategic insight and advice and industry intelligence, to help them achieve their objectives.
* Provide information and evidence for technical audits and advise on solutions for improvement.
* Determine efficient communication procedures for service delivery teams to relay back to clients for impact of systems.
*People*
* Provide daily direction and communication to team on performance through regular team connects
* Grow, mentor, and upskill the team on technical and management skills
* Coach direct reports on workforce issues
* Enables and empowers the team to implement/execute a strategic vision or change for the better. Leads with passion and energy.
*Financial *
* Effectively maintain awareness of the business strategy and company profitability, including all budgetary controls focused on the impact the specialist support team has on delivery of ensuring the business achieves the revenue targets
* Ensure departmental expenditure is within budget
* Ensure software, infrastructure and all licensing expenditure is accounted for along in co-ordinance with the correct processes and relevant approvals.
* Drive cost management and savings initiatives to reduce overall operating expenses and improve profitability
*Risk and process *
* Identify continuous improvement opportunities, and drive solutions to enhance processes around authentication, security and
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzMxMTM5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1206184&xid=1555_31139
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2y
1
UK Based medical recruitment client that recruits for the UK Only and only UK Candidates
*Position: *Sales Manager
*Location: *Durban, Umhlanga
*Working Hours: *Monday - Friday (0800-1730)(tel:08001730) (GMT)
UK’s fastest growing Recruitment companies within the healthcare sector. Founded in 2015, we have offices based nationally and globally, with over 120 members of staff providing a premium service to the healthcare sector. Our founders have over 60 years of combined experience within the recruitment industry.
Our business serves Hospitals, Prisons, Care Homes and other Healthcare organisations across the UK, all in an emergency basis. OneCall24 has forged its reputation on being able to supply temporary workers to our clients, at a time when very few others can – we are the company which our clients can call when they are in a crisis, and we work hard to ensure we meet their needs. We operate 24 Hours a Day, 7 days a week – we never close.
*Introduction:*
At OneCall24, we are looking for highly driven leaders who are looking to expand their experience and to be a valuable contributor to the leadership team in our South African office. The individual must have a hunger for success, motivated by financial reward and performance driven.
You will be joining one of the UK’s fastest growing recruitment companies within the healthcare sector.
*Duties & Responsibilities*
Leadership
* Promote *OneCall24 culture* by
* creating a positive, productive environment that conforms to the company values
* acting as a role model for these values
* motivating and inspiring others to succeed
* Work with the Sales Manager to reinforce special schemes
* Liaise with Business Development to maximize new business opportunities
* Assist in the implementation of change programs across the area as per business needs.
Management
* Manage area’s Gross Profit, Pay Rates, Margin
* Manage daily performances and KPI’s where applicable
* Manage area team performance by feeding back to staff information gathered from:
* Listening to calls
* Ensuring all partner sites are administered within appropriate times.
* Provide input to Sales Manager on performance reviews and talent management.
* Enforce those weekly actions and consultants’ delivery schedules are met
* Provide regular coaching and feedback to the staff.
* Follow through with targets set and deliverables
* Conduct area strategy meetings to keep the team aligned, and following through on actions to ensure that targets are being met
* Work with HR to assist with the onboarding of sales consultants
* Maintain established client/customer relationships
* Continuous management of area focusing on recruitment, retention, and reactivations.
* Implement high quality customer service across the area by:
* reinforcing agreed customer service levels
* Managing poor perfor
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We Want You:
Did you know there is more than meets the eye when it comes to being a Senior Linux Engineer? For example, in disaster recovery, you lead your Team to create and implement solutions using project management principles. Does this sound like you? If it does, you will be responsible for the implementation and monitoring of computer programs of the Linux system. We hold our information and security in high regard, so, as the leader of the pack, you will manage server security remediation activities, which includes conducting vulnerability scans and patching.
You Bring:
* Degree in Computer Science, business or a closely related area (BS in CS or EE, or equivalent);
* Ability to make decisions with limited information;
* Minimum 3+ years hands-on experience supporting Linux systems including 2 or more of:
* Virtualization - Primarily using KVM or OpenStack
* Containers - Docker, Kubernetes
* Storage technologies - block, object and network
* Linux integration with other environments (authentication/directory services, network file systems, etc.);
* Red Hat Certified System Administrator (RHCSA) (Preferred);
* Red Hat Certified Engineer (RHCE) (Advantageous);
* Red Hat Certified Architect (RHCA) (Advantageous).
Nice to Have:
* Programming fundamentals in any language;
* Understanding Linux troubleshooting and, permission SELinux;
* Communicating clearly and setting the right expectations.
What You'll Do
* Support the requests of the Production and Development Teams to solve any problems related with the Linux servers;
* Develop and oversee the backup, replication and disaster recovery strategies;
* Maintain documentation for procedures, configurations and programs;
* Ensure the Linux servers adhere to NIST and Department standards;
* Perform server hardware maintenance and upgrades;
* Develop automation scripts using BASH / Ansible;
* Maintain software repositories and apply software updates;
* Install, configure and maintain OpenShift environment;
* Maintain/monitor the health of the Linux servers through both automated and manual processes;
* Linux integration with other environments (authentication/directory services, network file systems, etc.);
* Cloud computing (provisioning, monitoring, orchestration, etc.);
* Understand OS and Application level bugs and advise on next steps;
* Ability to communicate clearly and set the right expectations;
* Applicable understanding of RedHat, OpenShift and Kubernetes;
* Understand infrastructure as code and how to apply with terraform and yaml.
*Desired Skills: *
* Linux
* Containers
* RedHat
* Linux System
*Desired Work Experience: *
* 2 to 5 years Systems / Network Administration
*About The Employer: *
The Company We Keep:
At BET Software, we don't just recruit talent, we cultivate it. Our learning and development programmes, our various opportunities for growth, and our well-deserved incentives are what keep our All-Star Team the best amongst the rest.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzEwNDAwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188793&xid=1554_10400
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2y
1
Service CoordinatorReporting to the Service Manager, this role includes the following responsibilities: Taking incoming calls for service requirements Entering customer requirements into system Monitoring and managing job flow and prioritising requests Coordinating and allocating service technicians as required by customers Managing costing of jobs Reporting for external clients Liaising with accounts team and external clients Ensuring accuracy of documentation from service techniciansRequirements: The Ideal candidate will be proactive and hard working Demonstrate a history of stable employment Exceptional customer service Have a detail focused approach Exceptional skills at prioritising Experience with MS Word and Excel will be an advantage Previous experience in a service oriented role Committed and reliable attitudeSalary is negotiable on individuals skills and experience.To ensure that your application is received and added to our ATS system, please apply online at www.zarecruit.co.za/vacancies Only applications via our website will be considered.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQyMDk5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1151804&xid=1266_42099
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2y
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