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PostNet Ceres has an opportunity for an energetic and dynamic person to become part of their team Key Performance Areas Assists customers with products and services.Operate point-of- sale systems, printers, copiers, rental computers and other equipment.Stock control.Opening and closing store.Deliveries and other transport activities when necessary. REQUIREMENTS: MatricValid driver’s licence.Fluent verbal and written communication skills.Previous DTP/stationary retail experience would be advantageous.Attention to detail is compulsory.Must be responsible and reliable.Standing for long hours and lifting up to 15kg.Willing to work overtime and on weekends Closing date for applications: 15 FEBRUARY 2024 Only Shortlisted candidates will be contacted.All recruitment procedures comply with The Protection of Personal Information Act, No. 4 of 2013
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzM2MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777272&xid=1109_183360
3h
1
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JOB PURPOSE
To support and enhance the execution of the retailers’ product & services strategy. The Credit Account Manager will drive and implement practical opportunities and enhancements to improve overall turnover and account origination that are commercially viable. The Credit Account Manager will work closely with stakeholders internally and externally to manage initiatives relating to the customer life cycle. The Credit Account Manager will be responsible to manage the existing marketing team within the Commercial department.
New Business
To support the Head of Commercial in the implementation of account and new product strategiesEnsure that the execution of the strategies are within budgetConsult different functional areas that influence the transformation and execution of the account and new product strategiesIdentify innovative opportunities, enhancements and business processesDraft / Review customer communicationCollaborate with Analytical partners (internal and external)Monitor and share insights with internal and external stakeholders
Turnover
Collaborate with the Head of Commercial in the campaign ideation processPlanning of marketing and commercial activities in advanceCollaborate with Analytical partners (internal and external)Collaborate with IT regarding all technical aspects associated with the customer journeyEnsure that internal stakeholders are informed and well prepared for marketing initiativesMonitor campaigns and intervene if and when requiredEnsure customer communication is aligned with retailer’s communication strategyEnsure timeous and accurate campaign executionEnsure consistent and regular campaign reporting
Collateral
Ensure marketing collateral is in line with internal strategy and budgetManage relationships with suppliersReview all marketing collateralMonitor expenses according to budgetManage and report on Service Level Agreements and deliveryEnsure optimum stock levelsEnsure orders are placed and delivered timeously
Financial
Review all invoicesReview all monthly reconciliations
Reporting
Formulate reporting requirements, in line with company KPI’s – Adhoc and/or BAUBrief reporting requirements and collaborate with the relevant data analysts.Create / maintain reporting library
Projects
Coordinate marketing or commercial activities relating to any new company projectsEnsure marketing collateral is briefed, printed and d...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzg0ODQyNDgyP3NvdXJjZT1ndW10cmVl&jid=1142913&xid=1784842482
5h
1
SavedSave
Description
Our Cape Town office has seen sustained and substantial growth over the past few years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the European Market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookingsHave an in-depth understanding of your members lifestyle needs, interests requirementsEstablish clear, detailed and through briefs from membersResearch the best options to meet exceed the lifestyle requirements of the memberAlways go above and beyond on your members requestsProactively offer tailored lifestyle suggestions to your members to maximise the value they get from the serviceAct as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the memberWork with member satisfaction ambassador to resolve and own all customer complaints relating to your members
Requirements
MUST be able to speak and write Japanese on a fluent/Native level1+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centreExceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all timeDedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skillsOutstanding communication skills, both written and verbalThe ability to multitask and handle several projects at the same timeThe ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focusStrong administration skills and be able to prioritized workloads to meet strict deadlinesAn enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all timesComputer literate to a hig...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTM0NzU4OTE5P3NvdXJjZT1ndW10cmVl&jid=1484183&xid=2534758919
5h
1
SavedSave
Must have at least 7-10 years experience as a Process Engineer involved with assessing, mapping and optimizing business processes. Experience in facilitating workshops with business users (up to executive level) in order to gather requirements, generate ideas and validate designs. Scoping, sizing and planning all business aspects of a solution and the associated project effort and dependencies.Migration process to core for the product environments include:Product Migration to CORE Product Migration to ECLIPSE CORE Banking TP product Upgrades and Regrades Online and CR3 Retail Investments products upgrade to GNBA V2 This position requires an experienced person who has a solid understanding of Enterprise Business Processes and business analysis. Responsibilities include assessing, analysing, optimising, documenting, implementing and testing end-to-end enterprise business processes of a multi-skilled team. The candidate must also be able to interact with the business community at all levels, from facilitating design workshops and conducting end user training to leading presentations to senior management and executive. To work with stakeholders throughout the organisation; to build a holistic view of the organisations strategy, processes, information and information technology assets. The Process Engineer links and aligns the business mission; strategy and processes of an organisation to its information technology strategy. He or she documents this using multiple models or views that show how the current and future needs of an organisation will be met in an efficient; sustainable; agile and adaptable manner. To bring business needs, capabilities, technology and process together in an efficient and effective manner. The Process Engineer has mastered the industry recognised knowledge areas for Process Engineering and works at the highest levels of abstraction, ambiguity, and complexity within the organisation. He or she performs business analysis tasks to connect information. Technology, processes and business needs in varying levels of detail within an area of speciality; and can perform all process engineering tasks at both ends of the detail spectrum. Transactional banking products, and experience in enterprise credit, collections, client & product risk management is a preference. Candidates must have worked on agile projects, understanding of the SAFe framework, and the use of agile tools like Jira and Confluence and process mapping tools like Aris. Experience in applying process modelling standards such as, BPMN. Knowledge of and exposure to business process transformation, including process enabling and integrating technologies: Business Process Reengineering Workflow / Workflow management / Process automation Business Rules Engines (Business Rules Processing) Enterprise Application Integration Business Intelligence, Analytics and Reporting
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzYwMV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777139&xid=1108_177601
5h
1
SavedSave
This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose our employees very carefully – they are the strength and the future of this company.
KEY OUTPUTS
Creative planning and designing of itinerariesManaging the reservations process for bookings in a manner which ensures guest budget is achievedHandling of bookings from quote to finalising, invoicing and travel documentsConsistent and clear communication with agents, sales teams, preferred supplier partners and colleaguesEmergency duty will be on a rotational basis as per the DMC Emergency BOPWorking hours early and late shift on a weekly rotational basisCalm and professional manner of servicing agents and guestsProactive selling of our products and services ensuring the best possible safari for the guestsAn independent, curious and “can do it” natureUpholding the values of the company... Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED
A passion for delivering service excellenceAn in-depth knowledge of Tourplan advantageousA good knowledge of South Africa, Southern and East Africa preferableA willingness and aptitude to learn
KEY SKILLS REQUIRED
Good understanding of terms and conditions, product knowledge, third party and company Product destinationsUnderstanding of travel industry channelsExcellent computer skills including:Tourplan advantageousESS is essentialMS Office applications such as Word, Excel, PowerPoint and OutlookWETUUnderstanding of quantitative and qualitative data analysis and being able to make decisions based on these analysesUnderstanding and knowledge of the different markets in which the company operates inRelevant understanding of Business to create and formulate a strategy and make commercial decisionsSales process and methodologiesProblem-solving skillsExperiential Creativity (Crafting Experiences)Guest / Client Delight
PERSONAL CHARACTERISTICS
Good interpersonal skillsSense of urgencyPassionate about guest delightDiligence and self-motivation to meet deadlines and keep on top of your jobWillingness / ability to share information and teach and inspire others
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDUzNjA4Mjc2P3NvdXJjZT1ndW10cmVl&jid=1503266&xid=3053608276
5h
1
Brief Job Description
Responsible for sales and guest service.
Responsibilities and Duties
Handling of safari requests on behalf of our client, received from repeat or recommended guests, via their website and social media channels, corporate & charitable partnersInspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics a nd suitability of optionsCompile attractive tailor – made itineraries to match client expectations and budgetsEnsuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at the quote, confirmation, and pre-travel stagesFollowing sales procedures as set out in the operating manualsFollow up with clients after a safari for feedback and encourage referralsWorking alongside the Sales Ops consultant throughout the sales and confirmation processCollaborative approach with Guest Services team to provide best-in-class guest serviceStrive to meet and exceed personal and team KPIs to meet company growth goals, including sharing best practices and ideas with the team on a proactive basisReport any errors or issues to you line manager immediately on discoveryProvide proactive support to colleagues in peak or leave timesContribute ideas, testing, and feedback to aid the continual improvement of systems including reservation systems, guest itineraries and others as requiredAttending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3 party suppliers) and the countries in which we operate to continuously strengthen you knowledge of these destinationsTaking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge
Requirements and Qualifications
Experience in and knowledge of East Africa safari – at least 5 years of experienceExperience in a retail sales role for an African inbound operator – at least 10 years of experienceSkilled in designing detailed and individualized quotes for itinerary requestsExcellent sales & customer service skills and the ability to close a sale and upsellExcellent communication skills (written/telephone), a service delivery mindset, and a strong customer service focus Target-orientated and experienced in delivering results in a performance-oriented and fast-paced sales environmentStrong administration and organizational skills with great attention to detail with a desire for continuous improvementExcellent time management skills with the ability to multitask and prioritize tasksProactive min...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTA4NzY5MTgzP3NvdXJjZT1ndW10cmVl&jid=1470664&xid=2508769183
5h
1
SavedSave
JOB DESCRIPTION
The purpose of the Key Account Manager – Power Tools, is to help develop sales opportunities with key account customers. The KAM’s authority include:
Develops new business segments and new customersDecides on customer and market processing strategyNegotiates terms and contracts with the major customers
Duties may include but are not limited to:
Responsible for the turnover and profit of the assigned accountsResponsible for the customer P & LNegotiation of terms and contracts with the major customersSales and listing, such as innovations and promotionsNegotiation on local, customer-specific advertising activities, promos etc.Implementation of trade fairs and support catalogue creationTasks in the field of logistics and finance (credits, open receivables, etc.)Information flow (internal – Retail Marketing Managers, Business Units, logistics and external service, external - customers etc.)Control of relevant KPIs and compliance with budgetsTransfer of local requirements and questions to Country Business Director (CBD)Responsibility for customer and market processing strategyDevelopment of new business segments and customersPlanning of turnover, profit and quantity as well as commenting to CBDStrong coordination with all other business unit KAM’s for respective customersDeveloping customers online sales activities, potential of developing online pure players as wellOrganizing product sales trainings to customers
Experience Required
5 years+ Work experience in sales in a similar role and sectorSolid track record in having managed large customer accounts successfullyStrong strategic and analytical skillsFully competent on MS Office packagesAbility to communicate on all levels, fluent in English speak / read & write and Afrikaans speak / read & write
Personal Characteristics
Willingness to learn and broaden knowledge and keep up with the industry requirementsCustomer service centric mind-setEntrepreneurial thinking, ability to work self-directedTeam player but independent where requiredAbility to work under minimal supervision & high pressureEnjoys working with data i.e., analysisDeadline, target & process drivenCourageous and able to challenge status quoGood presenter and communicatorAttention to details and analyticsWillingness to travel regularly away from homeGood command of the Afrikaans language
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTkwMDA1MDk4P3NvdXJjZT1ndW10cmVl&jid=1323901&xid=2590005098
5h
1
SavedSave
My client, a retail company based in Cape Town, is currently seeking a Tax ManagerContract opportunity to start ASAP Requirements:1. Chartered Accountant (CA(SA)) certification is mandatory.2. Additional tax qualification (e.g. HDip Tax or MCom Tax).3. Substantial experience managing VAT is essential.4. Proven experience as a Tax Manager in the retail sector.5. High proficiency in tax software and MS Office.6. Outstanding numerical skills and attention to detail.7. Strong communication and project management skills.8. Ability to work on multiple tasks under pressure and meet deadlines.9. High integrity and confidentiality.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzk3OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778154&xid=1108_177978
5h
1
Key Account ManagerMarket-related Salary plus commission structureJohannesburg, GautengRequirements4-5 years key account management experience in retail industry working with sports electronics (non-negotiable)Has strong products knowledge in the retail industry & strong relationships with chain storesCan help business develop new range or expand the existing products rangeAble to multitask, prioritize & manage time efficientlyEncouraging to team & stuffSelf- motivated & self - directedAble to work under pressure to reach monthly targetsExcellent interpersonal relationship skillsStrong negotiation skills with ability to follow - through on commitments and orders from customersEager to expand company with new sales & customersBasic computer skills and experience with the Microsoft Office Suite with emphasis on superior Excel and PowerPoint skillsAble to analyse data and sales statistics & translate results into better solutionsExcellent verbal and written communication skills, must be a listener, a presenter & a people-personAbility to multitask and manage more than one customer accountProven results of delivering customer solutions and the meeting of sales goals Duties & Responsibilities:Reach a monthly sales target that is set out by the companyMaintain and improve the allocated business relationships to grow the sales revenue for these accountsResolving key client issues and complaintsSource new customers for the business by means of meetings, visits, cold calling, referrals etc.Manage new accounts ensuring consistent sales growth according to set targetsDevelop a trusted advisor relationship with customersBuild full knowledge of all products sold so they can be sold effectively based on features and benefitsMonthly forecast of orders & track key account metrics, example stock levels, sales figures achievedCommunicate clearly the progress of monthly/quarterly initiatives to internal and external departmentsArrange monthly promotions of company products with customers. This includes all tasks required ensure that the promotion is a successProduct research and presentation preparationListing new products with customersMaintain high customer satisfaction ratingsComplete contact reports for all meetings held Please consider your application unsuccessful if you are not contacted within two weeks.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODIzM19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778421&xid=1108_178233
5h
1
SavedSave
Department: Retail Sales
Reporting To: Head of Retail Sales and Distribution
Location: Durban Central, KZN
JOB PURPOSE
Responsible for developing and managing business operations to increase sales, profitability, market share, customer and employee satisfaction by directing, coordinating and monitoring all sales, branch operations and personnel development activities.
FORMAL QUALIFICATION REQUIRED
Business Degree and FAIS Compliant. RE qualifiedPassed RE1 and Registered as a K1, an advantage
WORKING REQUIREMENTS AND KNOWLEDGE
6 to 12 years’ experience in Sales of Insurance products2 to 5 years’ experience in managing and motivating a Sales team
KEY RESPONSIBILITES
Formulate Sales strategies and roll-out campaigns across the regionDrive the Sales of all Insurance productsEnsure maximum penetration of Insurance products across all channels and clientsBuild strong relationships with key stakeholders in the Group and externallyParticipate in relevant Provincial events and deliver best practicesAnalyse data on competitors, pricing, trends and identify gapsCompile up-to-date Sales Reports on the ProvinceLead, motivate and manage a team to achieve and exceed sales targetsFoster a great team environment. Manage all HR, Recruitment and Performance aspectsEnsure that Compliance and regulatory aspects are adhered to
BEHAVIOURAL COMPETENCIES, SKILLS & ATTRIBUTES
Customer Focus, Customer ServiceVerbal Communication, Informing OthersProcess Improvement, Problem SolvingPeople Skills, Teamwork, People ManagementManaging Processes, Emphasizing Excellence
Should you wish to apply for this position, please email your latest CV and motivation to miriam@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDU2Njc0NTQ5P3NvdXJjZT1ndW10cmVl&jid=1250318&xid=3056674549
5h
1
Our client is looking for Web CHAT Customer Service Advisors to work in OFFICE
Requirements
Web CHAT experience REQUIRED in:
1-year unbroken service in an International Industry or1 year in a Financial Insurance Industry orStrong customer service experience / Retail
Must have Grade 12
Must be SA Born citizen
Must be credit and crim clear
Must have worked in Customer Service Environment before
Training can be up to 12 weeks (paid training)
9-hour shift
Must be available immediately
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDM5OTQ5NjM2P3NvdXJjZT1ndW10cmVl&jid=1295980&xid=2039949636
5h
1
Our International client is seeking bright, articulate, detail-oriented applicants with a desire to contribute to a world class customer service organisation and join their German retail team in a position as a Customer Service Associate.Your mission will be to deliver timely, accurate and professional customer service to all company customers. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. Associates will communicate with customers via telephone or email. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, including communicating effective solutions in a fun and fast paced environment.Responsibilities: ?Attend to all customer queries relating to online orders or the ordering process via email and phoneProvide account support to customersAct as an advocate for our customers, reporting and acting on observed areas for improvementProvide prompt, efficient, detailed, customer-oriented service to all customersActively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestionsEnsure internal reference pages are updatedWhat do we offer:Competitive SalariesMedical Aid Contribution (including Spouse and up to 3 children)Career Growth Opportunities (locally and globally) within an exciting and fast-growing global companyWork VisaQuarterly performance bonusesPart time options available (no less than 20 hours)
Qualifications Basic QualificationsExcellent verbal and written skills in GermanOr Good command of spoken German, basic written skillsExcellent command of English Language (verbal and written)Matric or equivalent qualification (Grade 12/Standard 10)Solid typing, phone, and computer navigation skillsAbility to efficiently navigate the internetAbility to thrive in a fast-paced work environment while maintaining high quality outputsAbility to work as an effective team memberStrong interpersonal skillsFlexibility in terms of work schedule (Shifts will possibly start and end outside of business hours)Positive attitude and a ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDI5NTY5OTUzP3NvdXJjZT1ndW10cmVl&jid=1303217&xid=2429569953
5h
1
POSITION AVAILABLE IN WESTLAKE, CAPE TOWN OR RIVONIA, JOHANNESBURG
KEY OUTPUTS
Creative planning and designing of itinerariesManaging the reservations process for bookings in a manner which ensures guest budget is achievedHandling of bookings from quote to finalising, invoicing and travel documentsConsistent and clear communication with agents, sales teams, preferred supplier partners and colleaguesEmergency duty will be on a rotational basis as per the Retail Emergency BOPWorking hours early and late shift on a weekly rotational basisCalm and professional manner of servicing agents and guestsProactive selling of our products and services ensuring the best possible safari for the guestsAn independent, curious and “can do it” natureUpholding the values of the company ... Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED
A passion for delivering service excellenceAn in-depth knowledge of Tourplan advantageousExtensive experience in East Africa Travel and Tour bookingsA good knowledge of South Africa and Southern advantageousA willingness and aptitude to learn
SKILLS REQUIRED
Good understanding of terms and conditions, product knowledge, third party and the companyProduct destinationsUnderstanding of travel industry channelsExcellent computer skills Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analysesUnderstanding and knowledge of the different markets in which the company operates inRelevant understanding of Business to create and formulate a strategy and make commercial decisionsSales process and methodologiesProblem-solving skillsExperiential Creativity (Crafting Experiences)Guest/Client Delight
PERSONAL CHARACTERISTICS
Good interpersonal skillsSense of urgencyPassionate about guest delightDiligence and self-motivation to meet deadlines and keep on top of your jobWillingness/ability to share information and teach and inspire others
Personal growth
Excellent communication skills (E.g. verbal, written, reporting and body language)Time managementTeamwork and interpersonal skillsConflict management and resolutionAttention to detailAdministration and organization skillsPaperless filingSpeed Reading and Typing
PREVIOUS WORK EXPERIENCE REQUIRED
Minimum of 5 years previous inbo...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTY3MzU0Nz9zb3VyY2U9Z3VtdHJlZQ==&jid=1305129&xid=31673547
5h
1
SavedSave
Description
Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Middle East market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and Arabic is required. E...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTA3MDYzODc2P3NvdXJjZT1ndW10cmVl&jid=377164&xid=2507063876
5h
1
About the Role
Our client is looking for passionate, motivated and resourceful individuals to join their Travel team. As a Travel Specialist you will be fulfilling leisure travel requests on behalf of our Scandinavian based members, including luxury journeys on behalf of high-net-worth members, complex flight inclusive itineraries covering several destinations within Scandinavia and world-wide.
Your exceptional customer service skills, commercial judgement, skilful use of travel research and booking technology, and passion for travel will deliver superb member satisfaction, high levels of supplier revenue and repeat usage of the company for travel and other jobs throughout the business.
The role will require some evening and weekend shifts.
Are you…..
A travel consultant who loves working in the travel industry?The person your friends always turn to for suggestions on their holiday destinations?Always ‘in the know’ about all the new hotel openings about town and best places to go on holiday to?Someone who thrives in a fast-paced and fun working environment?
REQUIREMENTS
We are looking for:
Energetic and motivated team players who enjoy the challenge of meeting and beating targetsPeople who are passionate about delivering high quality personalised customer support and have excellent research skillsPeople who can use their initiative and creativity to best meet the needs of our membersProven track record in Scandinavia leisure sales as well as worldwide itinerariesPrevious experience working with view data is preferable but not essentialExperience in a retail environment or Tour operator essentialPrevious experience working with Amadeus is preferable but not essentialFluency (both written and spoken) in Swedish and English. Norwegian and Danish is a big plus.
Benefits
Too many to mention!!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82OTUxNDk3MzA/c291cmNlPWd1bXRyZWU=&jid=377163&xid=695149730
5h
1
SKILLS & EXPERIENCE REQUIRED
Experience in, and knowledge of East African safari sales – at least 5 years’ experienceExperience in a retail sales role for an African inbound operator – at least 10 years’ experienceSkilled in designing detailed and individualized quotes for itinerary requestsExcellent sales and customer service skills (written & telephone), a service delivery mindset and a strong customer service focusTarget orientated, and experience of delivering results in a performance oriented and fast paced sales environmentStrong administration and organizational skills with great attention to detail with desire for continuous improvementExcellent time management skills with the ability to multi-task and prioritize tasksProactive mindset and can-do attitudeExperience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling)Experience in and willingness to handle issues outside of office hours when requiredSelf-starter and the ability to work independently as well as within a broader team setupEnergetic and eager to learn
SKILLS & EXPERIENCE ADVANTAGE
Strong sales & customer service skills (written & telephone)Knowledge of Business Sales Systems e.g. HubSpot
RESPONSIBILITIES & DUTIES
Handling of safari requests on behalf of the company received from repeat or recommended guests via the company’s website and social media channels, corporate and charitable partnersInspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics and suitability of optionsCompile attractive tailor-made itineraries to match client expectations and budgetsEnsuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at quote, confirmation and pre-travel stagesFollowing sales procedures as set out in the operating manualsFollow up with clients after a safari for any feedback and encourage referralsWorking alongside the Sales Ops consultant throughout the sales and confirmation processCollaborative approach with Guest Services team to provide best in class guest serviceStrive to meet and exceed personal and team KPIs to meet company growth goals, including sharing best practise and ideas with the team on a proactive basisReport any errors or issues to your line manager immediately on discoveryProvide proactive support to colleagues in peak or leave timesContribute ideas, testing and feedback to aid the continual improvement of systems including reservations system, guest itineraries and others as requir...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODAzNDE1NzcxP3NvdXJjZT1ndW10cmVl&jid=1222475&xid=2803415771
5h
1
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Role Summary
The role of the Head of Sales is to provide day to day leadership to the Sales team. Working closely with the Sales Director, the ideal person will execute commercial strategies to accelerate growth. The key outcomes are to increase enquiry to customer conversion, overall customer satisfaction. The ideal candidate will have strong leadership, analytical and numerical skills.
Key Areas of Responsibility Strategy
Together with the Sales Director, help to translate Go2Africa business strategy into sales strategy with clear objectives for the sales teams aimed at achieving targets, maximizing profitability and improving conversion rates Sales LeadershipProvide day to day leadership to the sales teamDevelop KPIs per sales member and manage accordingly.Development of monthly and annual sales targets and per sales memberInitiating and critiquing sales process to drive improvements/innovationProduct mix optimization in line with agreed product strategiesOverall responsibility for the team’s sales performance against targets.Develop remuneration models that are aligned to driving sales performance and motivating sales staff.Ensuring adoption of sales best practices as developed by the organization, to achieve:Continuous improvement of sales conversion ratesThrough product mix optimization, drive gross profit margins per bookingTogether with the Sales Director, help drive the organization’s value proposition in line with company’s strategy Role Profile – Head of SalesIdentify sales and product knowledge and skills gaps; develop individual based development plans for sales members. Coach, mentor and train accordingly.Together with the Sales Director, help drive sales activity to improve overall client net promoter scores (NPS) PERSON PROFILE
Qualifications
Degree or Diploma is advantageous
Knowledge of
Africa and Indian Ocean Islands tourism and travel sales analytics and business actionsOnline salesCRM or customer experience knowledgeCustomer service Strategy developmentCoaching and mentoringBusiness and financial AcumenCustomer, competitor, and industry analysisMarket knowledge/ competitive intelligence
Experience
Minimum of 7+ Years sales management experienceProven sales management track recordRetail (B2C) sales experienceLuxury / high net worth segment experienceConsultative or advice-based sales experience
Skills & Competencies
Proven experience in B2C sales and managing relationships with key clients Solid kno...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82MTMwMzk4MTQ/c291cmNlPWd1bXRyZWU=&jid=1316486&xid=613039814
6h
1
Description
Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Flemish/Dutch market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and Flemish/Dutch is re...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTA2NjY3NDgxP3NvdXJjZT1ndW10cmVl&jid=1296773&xid=2106667481
6h
1
SavedSave
Position Overview
This position is responsible for sales and quest service within the Company’s Retail Sales Team. As the main point of contact at the company for prospective quests, you will handle all communications from the initial inquiry, advising, and consulting to find the best itinerary for the quest’s needs, through the sales process as well as pre-travel, during-travel, and post-travel services. Working closely with the Sales Ops consultants who handle availability, confirmations, and other processing tasks, as well as the Guest Service team who offer concierge service pre-trip and support with any quest problems in-trip. This is a demanding role with high expectations on service, turnaround times, quality of consultation, and communications both with guests and internally with colleagues.
Skills and Experience Required:
Experience in, and knowledge of east Africa safari – at least 5 years of experienceExperience in a retail sales role for an African inbound operator – at least 10 years of experienceSkilled in designing detailed and individual quotes for itinerary requestsExcellent sales and customer service skills and the ability to close a sale and upsellExcellent communication skills (written & telephone), a service delivery mindset, and a strong customer service focusTarget-orientated, and experience in delivering results in a performance-orientated and fast-paced sales environmentStrong administration and organizational skills and great attention to detail with desire for continuous improvementExcellent time management skills with the ability to multi-task and prioritize tasksProactive mindset and can-do attitudeExperience in handling difficult situations (e.g., Complaints, last-minute requests, changes whilst traveling)Experience in and willingness to handle issues outside of office hours when requiredSelf-Starter & the ability to work independently as well as within a broader team setupEnergetic and eager to learnStrong sales & customer service skills (written & telephone)Knowledge of Business Sales Systems e.g., HubSpot
Responsibilities and duties
Handling of Safari requests on behalf of the company received from repeat or recommended guests, vis the Company website and social media channels, corporate & charitable partnersInspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics, and suitably of optionsCompile attractive tailor-made itineraries to match client expectations and budgetsEnsuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at the quote, confirmation, an...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODM5NDQ2OTMzP3NvdXJjZT1ndW10cmVl&jid=1305127&xid=3839446933
6h
1
POSITION AVAILABLE IN WESTLAKE, CAPE TOWN OR RIVONIA, JOHANNESBURG
KEY OUTPUTS
Creative planning and designing of itinerariesManaging the reservations process for bookings in a manner which ensures guest budget is achievedHandling of bookings from quote to finalising, invoicing and travel documentsConsistent and clear communication with agents, sales teams, preferred supplier partners and colleaguesEmergency duty will be on a rotational basis as per the Retail Emergency BOPWorking hours early and late shift on a weekly rotational basisCalm and professional manner of servicing agents and guestsProactive selling of our products and services ensuring the best possible safari for the guestsAn independent, curious and “can do it” natureUpholding the values of the company ... Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED
A passion for delivering service excellenceAn in-depth knowledge of Tourplan advantageousPrevious experience working with the Latin American Market (clients)Spanish/Portuguese advantageousA good knowledge of South Africa, Southern and East Africa advantageousA willingness and aptitude to learn
SKILLS REQUIRED
Good understanding of terms and conditions, product knowledge, third party and the companyProduct destinationsUnderstanding of travel industry channelsExcellent computer skills Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analysesUnderstanding and knowledge of the different markets in which the company operates inRelevant understanding of Business to create and formulate a strategy and make commercial decisionsSales process and methodologiesProblem-solving skillsExperiential Creativity (Crafting Experiences)Guest/Client Delight
PERSONAL CHARACTERISTICS
Good interpersonal skillsSense of urgencyPassionate about guest delightDiligence and self-motivation to meet deadlines and keep on top of your jobWillingness/ability to share information and teach and inspire others
Personal growth
Excellent communication skills (E.g. verbal, written, reporting and body language)Time managementTeamwork and interpersonal skillsConflict management and resolutionAttention to detailAdministration and organization skillsPaperless filingSpeed Reading and Typing
PREVIOUS WORK EXPE...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTE3MDM2MjY0P3NvdXJjZT1ndW10cmVl&jid=1305128&xid=2517036264
6h
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