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Cape Town - Financial Services concern is seeking a Desktop Support Engineer to perform simple, onsite hardware, software and peripheral updates and repair in the organisation.Responsibilities:Provide end-user technical desk-side support (installation, configuration, problem identification and resolution) for Microsoft products and a range of business applications.To diagnose and resolve hardware related issues on Desktops and Laptops.Manage and update assigned service calls via a Service Desk Software solution.Assist with audio-visual and technical requirements for meetings and presentationsAssist with Change and Release management activities (application testing, software delivery)Maintain a shared knowledge base and engage in formal and informal knowledge transferAssist with the investigation of new technology, hardware and software.Adhere to company processes and procedures including relevant documentationDiagnose and resolve hardware related issues on Desktops and LaptopsRequirements:IT qualification/background (A+, N+, MCP)4 -6 years’ experience in an IT user support role within a professional services environmentMust have working knowledge of Desktop/laptop hardware, multifunction printers, networkingMust be able to work afterhours when required (on a shift basis)Knowledge of and experience in supporting Information sources and trading systems highly advantageous.A comprehensive knowledge of IT infrastructure technology including LAN, WAN, hardware, networks (data & voice), operating systems, remote connectivity, platforms and configurations.Experience of device support (including mobile devices).Extensive experience working as a technical team member within a busy and complex IT organisationKnowledge of and experience in supporting information sources and trading systems highly advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUzMDEwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1199160&xid=1266_53010
2y
1
The Role: Our company is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalized terms. Our aim is to provide multiple, convenient and easy retail shopping channels to guarantee that we meet all our customer expectations. Essential function: The purpose of Technical Services is to provide structure and control of the functions responsible for diverse technical operations which generally involve IT infrastructure such as hardware, software, networking and information security in both physical and virtual environments.The main goal is to minimize downtime and maintain business productivity.This is a dual role for a customer centric individual that both leads the team and performs HR management functions for all direct reports and also acts as a hands on team member to provide technical and user support to all users of end computing devices.This includes, but is not limited to the installation, maintenance and support of end user devices such as PC Workstations, laptops, VOIP telephones, mobile devices, printers, scanners, Windows 10 operating systems, the Microsoft Office Suite and all other related business applications.This role ensures that all calls logged at the service desk are allocated to the correct team members, provide the appropriate attention according to ICTs priority index and are resolved within Service Level AgreementsSkills and Experience: Essential Qualification Skills: Grade 12/Matric/NQF 44 - 5 yearsâ?? experience in a similar roleITIL certification and /or experienceMicrosoft AD, System Center, HyperV, RDS, Microsoft Clusters, SAN, Veeam, VMWare, Linux, Hybrid Compute, Cloud, Azure, O365, InTune, AWS EKSKey Accountabilities: Key Performance Areas: Operational supportComplete service requests / incidents / tasks logged on Service desk timeouslyEnsure that team members complete all calls and tasks timeouslyEnsure that all third paries complete all calls and tasks timeously and escalate to Service Delivery Manager at signs of calls breachingKeep the business constantly updated when incidents arise, the duration thereof and resolutionOperational proceduresAdhere and contribute to Technical Services proceduresPlan, deploy and maintain all Hybrid infrastructureEnsure all DR plans are accurate, maintained and adjusted where necessaryMaintain all Information Security Controls applicable to the Infrastructure teamProject ManagementComplete documentation as required (Technical and Corporate e.g. Incident Reports)Human Resources procedures and support Plan, schedule and participate Server Infrastructure teams standby weekend and public holiday shift rosters and leave schedulesManage the performance of all direct reports (formally and informally), ensuring that regular feedback is given/received, coaching and mentoring on performance is given/
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzU4MjY3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1130933&xid=1109_58267
2y
1
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The IT Desktop support team is responsible for providing desktop services for our Clients owned desktop / laptop devices that connect to the network. It is a key role aimed at providing professional, efficient service to a wide range of users.
The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Desktop Support Technician is to provide second line support for all staff.
* Responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.
* IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person, for walk-in customers and self-service
* To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
* To assist all our users with any logged IT related incident when called upon
* To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
* To accurately record, update and document requests using the IT service desk system
* To install and configure new IT equipment
* To resolve incidents and upgrade different types of software and hardware
* To resolve incidents with printers, copiers, and scanners
* To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
* Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation
* To be a highly motivated team player with the skills and ability to manage changing priorities
* To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient
* Maintain and resolve issues on VoIP telephone, Biometric, Video systems and other computing equipment
3-5 years related experience in a similar Desktop Support position with an excellent understanding of Windows 8 + as well as an excellent understanding of Microsoft Office Suite.
Matric as a minimum
Preference for a related qualification MSCE
3-5 years related experience in a similar Desktop Support position with an excellent understanding of Windows 8 + as well as an excellent understanding of Microsoft Office Suite.
Matric as a minimum
Preference for a related qualification MSCE
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzYyMDM0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1251693&xid=1555_62034
2y
1
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Life & Brand Portfolio is looking for a creative and energetic thinker to join the Marketing team as Junior Graphic Designer. A mid-level role, and opportunity to be part of a busy, dynamic and rapidly growing company, creating Marketing and Operational collateral for a restaurant group. We are looking for a cool, fun, hard-working, driven person who can handle the pace, with a sense of humour. Responsibilities of the position include but are not limited to: &• Create designs, concepts and sample layouts based on a knowledge of layout principles and aesthetic design concepts&• Conceptualise and brainstorm with Management to determine layout designs, formats etc&• Develop graphics and layouts and suggest improvements – packaging, logos, online adverts, print advertisements, flyers, brochures, invitations, social media artwork, electronic newsletters, promotions, store signage interior and exterior&• Work with Marketing Managers or Brand GMs to determine layout, design and approval&• Involvement in brand look and feel of uniforms and in-store tools&• Excellent knowledge of print and production to be able to work with printers, and submit print-ready artwork.Liaise with suppliers to implement all production of Marketing related material&• Create in-store collateral to spec&• Excellent working knowledge of computer software InDesign and Illustrator, Photoshop. Video editing would be an advantage&• Ability to work under pressure, balance several deadlines and deliver jobs on time correctly&• Attention to detail including a good command of English and spelling&• Ability to traffic own jobs alongside colleagues within the given deadlines&• Liaison with suppliers for costs, specs, delivery times etc.&• Generate reports on work flow for Management&• Assist Marketing team with any work that may be outside of your role&• Understand each brand completely, in order to create brand-aligned collateral.&• Keep up with trends and changes in social media i.e. Instagram GIFS, live videos etc. to keep creating better content all the time to engage with our customersREQUIREMENTS 1-2 years experience, preferably in an agency environment or in FMCGDegree or diploma graphic designExcellent working knowledge of InDesign, Photoshop, and Illustrator and moreAbility to use Office Suite, email and Excel Please note that preference will be given to candidates from a previously disadvantaged background, in terms of our commitment to employment equity. We reserve the right not to make an appointment. Should you not receive feedback within two weeks please assume that your applic
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzE3MTA4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1248580&xid=1320_17108
2y
1
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ENVIRONMENT:A dynamic Skin Care Specialist seeks a versatile & ambitious IT Manager to take charge of the entire IT Operations while creating & implementing a new technology road map which will see the business soar to new heights. Your role will entail ensuring the successful delivery of several large projects, supporting the Helpdesk, being responsible for the overall IT infrastructure health and maintenance and implementing necessary security systems & policies. The ideal candidate will require Matric/Grade 12, a relevant IT tertiary qualification, 3-10 years experience in a similar managerial position with strong knowledge of networks, security, hardware, software, etc. and able to manage and motivate people. Please note that this role is office based.DUTIES:Organisational Responsibility - Ensure the successful completion of several large projects in terms of deliverables, resources and client satisfaction. Results are achieved by the final delivery of services or products resulting from the work of one or more several teams. In this strategic role, the incumbent will set quality standards and priorities for the corporate objectives and major projects. User Support/End User Computing - Support all users with desktop, printer, and software issues by responding to Helpdesk tickets that are escalated from Tier 2 and 3. Support on Tier 3 Tickets. Ensure that all PCs have latest software, appropriate server access and security, logged and tracked in the Helpdesk. Monitor Helpdesk to meet SLA consistently. System Administration & Monitoring - Responsible for overall IT infrastructure health and maintenance. Setup server monitoring and reporting system. Ensure server capacity and processing power is optimal for business needs. Setup and monitor system backup mechanisms with Veeam. Maintain and improve Disaster Recovery Plan. Implement necessary security & systems policies. Office 365 Administration. Network Administration. System Security - Implement necessary security systems & policies. Liaise with relevant organisation to perform yearly IT pen tests. Research system security and do continuous improvements. Maintain firewalls and security infrastructure. Ensure all systems are compliant. Office automation, hardware control and purchasing - Investigate best technology resources for business requirements by attending technology seminars and keeping up to date with latest technologies. Asset Management - records location, cost & status of all technology
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzc1NTNfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1127225&xid=1320_7553
2y
1
Our Client a Global tech firm is seeking a L1 Desktop Support Engineer to join their team in Cape town. They offer stability, growth, attractive rates and an excellent working environment.
As a L1 Desktop Support Engineer, youll be responsible for assisting our customers with all of their desktop computer and laptop issues. Your role will require that you have solid knowledge of Windows Operating Systems (e.g., Windows 7/8/10), hardware (i.e., printers, scanners) and software applications (e.g., Office). Knowledge of networking protocols is also required in order to assist customers remotely over the internet using technologies such as Remote Assistance or web-based tools like TeamViewer etc..
*Requirements*
* Installs, configures, and maintains PCs (laptops and desktops) on networks or individual computers
* Provides technical expertise to resolve PC issues and troubleshoot computer hardware and software problems.
* Identifies and resolves client issues related to operation of networked PCs and computer applications.
* Performs PC maintenance activities including boot-up, shutdown, installation and removal of operating system software, configuration and optimization, application and utility software installation, antivirus program updates, and user account management.
* Configures client computers for optimal use including ensuring optimum communication with data/voice systems and applications.
* Provides remote assistance using a remote Provides dedicated support for hardware and software support needs of an assigned population of end users
* Resolves hardware system problems in accordance with local company policies.
*Qualifications*
* Bachelor’s degree in Computer Science or a related field
* Experience with a desktop application, web services, and/or server software required.
* Strong technical skills in Windows Server operating systems preferred.
* Must have at least 3 years of experience in a desktop support environment
* Must have experience working with the following operating systems: Windows 7, 8, 10 and Server 2008 R2.
L1, Desktop, Support, Engineer, Desktop Support Engineer, Windows Operating System, Hardware, Printers, Scanners, Software Application, Office, Networking protocols, Team Viewer, Boot-ups, Shutdown, Installations, Configurations, Antivirus, Desktop Support.
L1, Desktop, Support, Engineer, Desktop Support Engineer, Windows Operating System, Hardware, Printers, Scanners, Software Application, Office, Networking protocols, Team Viewer, Boot-ups, Shutdown, Installations, Configurations, Antivirus, Desktop Support.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzUzNzY2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1241307&xid=1555_53766
2y
1
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Our client is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalized terms. Our aim is to provide multiple, convenient, and easy retail shopping channels to guarantee that we meet all our customer expectations.The purpose of Technical Services is to provide structure and control of the functions responsible for diverse technical operations which generally involve IT infrastructure such as hardware, software, networking, and information security in both physical and virtual environments. The main goal is to minimize downtime and maintain business productivity.This is a dual role for a customer centric individual that both leads the team and performs HR management functions for all direct reports and also acts as a hands-on team member to provide technical and user support to all users of end computing devices. This includes, but is not limited to the installation, maintenance, and support of end user devices such as PC Workstations, laptops, VOIP telephones, mobile devices, printers, scanners, Windows 10 operating systems, the Microsoft Office Suite, and all other related business applications. This role ensures that all calls logged at the service desk are allocated to the correct team members, provide the appropriate attention according to ICTs priority index and are resolved within Service Level Agreements.Key Performance Areas Operational support • Complete service requests / incidents / tasks logged on Service desk timeously• Ensure that team members complete all calls and tasks timeously• Ensure that all third parties complete all calls and tasks timeously and escalate to Service Delivery Manager at signs of calls breaching• Keep the business constantly updated when incidents arise, the duration thereof and resolutionOperational procedures • Adhere and contribute to Technical Services procedures• Plan, deploy and maintain all Hybrid infrastructure• Ensure all DR plans are accurate, maintained and adjusted where necessary• Maintain all Information Security Controls applicable to the infrastructure team• Project Management• Complete documentation as required (Technical and Corporate e.g. Incident Reports)Human Resources procedures and support • Plan, schedule and participate Server Infrastructure teams standby weekend and public holiday shift rosters and leave schedules• Manage the performance of all direct reports (formally and informally), ensuring that regular feedback is given/received, coaching, and mentoring on performance is given/received to enable continuous improvement• Be actively involved in Individual Development Plan (IDP) for all direct reports and ensure that the agreed development interventions are deliveredRequirements Qualifications & Experience • Grade 12/Matric/NQF 4• 4 - 5 years’ experience in a similar role•
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU3NTI3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1210922&xid=1108_57527
2y
1
ENVIRONMENT:
A dynamic Skin Care Specialist seeks a versatile & ambitious IT Manager to take charge of the entire IT Operations while creating & implementing a new technology road map which will see the business soar to new heights. Your role will entail ensuring the successful delivery of several large projects, supporting the Helpdesk, being responsible for the overall IT infrastructure health and maintenance and implementing necessary security systems & policies. The ideal candidate will require Matric/Grade 12, a relevant IT tertiary qualification, 3-10 years’ experience in a similar managerial position with strong knowledge of networks, security, hardware, software, etc. and able to manage and motivate people. Please note that this role is office based.
DUTIES:
*Organisational Responsibility -*
* Ensure the successful completion of several large projects in terms of deliverables, resources and client satisfaction.
* Results are achieved by the final delivery of services or products resulting from the work of one or more several teams.
* In this strategic role, the incumbent will set quality standards and priorities for the corporate objectives and major projects.
*User Support/End User Computing -*
* Support all users with desktop, printer, and software issues by responding to Helpdesk tickets that are escalated from Tier 2 and 3.
* Support on Tier 3 Tickets.
* Ensure that all PCs have latest software, appropriate server access and security, logged and tracked in the Helpdesk.
* Monitor Helpdesk to meet SLA consistently.
*System Administration & Monitoring -*
* Responsible for overall IT infrastructure health and maintenance.
* Setup server monitoring and reporting system.
* Ensure server capacity and processing power is optimal for business needs.
* Setup and monitor system backup mechanisms with Veeam.
* Maintain and improve Disaster Recovery Plan.
* Implement necessary security & systems policies.
* Office 365 Administration.
* Network Administration.
*System Security -*
* Implement necessary security systems & policies.
* Liaise with relevant organisation to perform yearly IT pen tests.
* Research system security and do continuous improvements.
* Maintain firewalls and security infrastructure.
* Ensure all systems are compliant.
*Office automation, hardware control and purchasing -*
* Investigate best technology resources for business requirements by attending technology seminars and keeping up to date with latest technologies.
* Asset Management - records location, cost & status of all technology related resources and provide reports to departments on usage where applicable.
* Ensure all hardware and software are up to date and in suitable working condition.
* Ensure up to date and recorded use of all software licenses and participation in Microsoft processes to ensure compliance.
* Purchasing of all IT related equipment.
*Other aspects/items -*
* Responsible for setting, allocating and managing of budgets.
* Access
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzEwMDQ0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1185707&xid=1554_10044
2y
1
ENVIRONMENT:
A dynamic Skin Care Specialist seeks a versatile & ambitious IT Manager to take charge of the entire IT Operations while creating & implementing a new technology road map which will see the business soar to new heights. Your role will entail ensuring the successful delivery of several large projects, supporting the Helpdesk, being responsible for the overall IT infrastructure health and maintenance and implementing necessary security systems & policies. The ideal candidate will require Matric/Grade 12, a relevant IT tertiary qualification, 3-10 years’ experience in a similar managerial position with strong knowledge of networks, security, hardware, software, etc. and able to manage and motivate people. Please note that this role is office based.
DUTIES:
*Organisational Responsibility -*
* Ensure the successful completion of several large projects in terms of deliverables, resources and client satisfaction.
* Results are achieved by the final delivery of services or products resulting from the work of one or more several teams.
* In this strategic role, the incumbent will set quality standards and priorities for the corporate objectives and major projects.
*User Support/End User Computing -*
* Support all users with desktop, printer, and software issues by responding to Helpdesk tickets that are escalated from Tier 2 and 3.
* Support on Tier 3 Tickets.
* Ensure that all PCs have latest software, appropriate server access and security, logged and tracked in the Helpdesk.
* Monitor Helpdesk to meet SLA consistently.
*System Administration & Monitoring -*
* Responsible for overall IT infrastructure health and maintenance.
* Setup server monitoring and reporting system.
* Ensure server capacity and processing power is optimal for business needs.
* Setup and monitor system backup mechanisms with Veeam.
* Maintain and improve Disaster Recovery Plan.
* Implement necessary security & systems policies.
* Office 365 Administration.
* Network Administration.
*System Security -*
* Implement necessary security systems & policies.
* Liaise with relevant organisation to perform yearly IT pen tests.
* Research system security and do continuous improvements.
* Maintain firewalls and security infrastructure.
* Ensure all systems are compliant.
*Office automation, hardware control and purchasing -*
* Investigate best technology resources for business requirements by attending technology seminars and keeping up to date with latest technologies.
* Asset Management - records location, cost & status of all technology related resources and provide reports to departments on usage where applicable.
* Ensure all hardware and software are up to date and in suitable working condition.
* Ensure up to date and recorded use of all software licenses and participation in Microsoft processes to ensure compliance.
* Purchasing of all IT related equipment.
*Other aspects/items -*
* Responsible for setting, allocating and managing of budgets.
* Access
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0Xzk0NjdfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1183143&xid=1554_9467
2y
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Role Description
The person will be the primary interface for basic queries and troubleshooting into the following sections in IT Operations for Cloud, DevOps and Transactional services.
Roles and Responsibilities
* User account queries
* Printer escalations
* Cloud Systems monitoring
* New server builds and deployments
* Verifying queries from Support and Professional services and assign tasks to relevant team members.
* DevOps systems monitoring
Skills Requirements
* Diligent, autonomous workers
* Strong communicator
* Strong time management skills
* Extremely organised
* Must be able to work in a team
* Good understanding of excel, word, outlook, zoom and MS teams
Additional Requirements and Training Opportunities
* Azure Infrastructure
* Terraform/Ansible
* Switching Environment
* Cyber Security monitoring and testing
* DevOps
*Desired Skills: *
* DevOps
* Switching
* Azure
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzEwNTAxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189838&xid=1554_10501
2y
1
SavedSave
Role Description
The person will be the primary interface for basic queries and troubleshooting into the following sections in IT Operations for Cloud, DevOps and Transactional services.
Roles and Responsibilities
* User account queries
* Printer escalations
* Cloud Systems monitoring
* New server builds and deployments
* Verifying queries from Support and Professional services and assign tasks to relevant team members.
* DevOps systems monitoring
Skills Requirements
* Diligent, autonomous workers
* Strong communicator
* Strong time management skills
* Extremely organised
* Must be able to work in a team
* Good understanding of excel, word, outlook, zoom and MS teams
Additional Requirements and Training Opportunities
* Azure Infrastructure
* Terraform/Ansible
* Switching Environment
* Cyber Security monitoring and testing
* DevOps
*Desired Skills: *
* DevOps
* Switching
* Azure
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzEwNTAxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189838&xid=1554_10501
2y
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