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To design and deliver training/facilitation in line with the company and client objectives. To learn and continuously develop the content and delivery styles required to train new and existing employees. Be able to confidently deliver required courses with exceptional product and skills knowledge passed on to all training groups *Key Responsibilities: * * To work with the project manager and relevant Seta to understand the programmes and the project deliverables * Design, develop, facilitate training programmes based on the needs of the Seta and the company * Be able to develop, update and arrange material fit for new starters and also existing employees * Delivery of all required tasks in the specified timescales aligned to business objectives * On the floor coaching and floor support to the Operation where necessary and when required * Ensure timeous completion and submission of all Training Documentation (marking registers, reports etc.) to Skills development Manager * Adhere to all Departmental policies and procedures * Ensure company values and standards are portrayed through effective management of training groups * Motivate and develop trainees to perform at the required standards for both existing and new trainees * Manage training groups aligned to HR policies and procedures * Communicate feedback on training groups and material effectively * Work closely with Skills Development Managers to ensure continuous personal development * Familiarise yourself with all content changes/training design and methodology * Knowledge of Skills Development Legislation * Flexibility to accommodate a 24/7 365 day working environment * Manage and maintain in-house training facilities and equipment * Experience in training facilitation, design and delivery * Excellent communication skills (in English) * People Skills & Relationship building skills * Good command of the MS Office suite * Public speaking and presentation skills * Facilitation skills * Junior Management skills * Upskill and develop learners who are entering the call centre environment market related * Experience in training facilitation, design and delivery * Excellent communication skills (in English) * People Skills & Relationship building skills * Good command of the MS Office suite * Public speaking and presentation skills * Facilitation skills * Junior Management skills * Upskill and develop learners who are entering the call centre environment https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzIxOTgzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1176915&xid=1555_21983

Umhlanga

Inhouse office bound area manager / Sales Manager

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UK Based medical recruitment client that recruits for the UK Only and only UK Candidates *Position: *Sales Manager *Location: *Durban, Umhlanga *Working Hours: *Monday - Friday (0800-1730)(tel:08001730) (GMT) UK’s fastest growing Recruitment companies within the healthcare sector. Founded in 2015, we have offices based nationally and globally, with over 120 members of staff providing a premium service to the healthcare sector. Our founders have over 60 years of combined experience within the recruitment industry. Our business serves Hospitals, Prisons, Care Homes and other Healthcare organisations across the UK, all in an emergency basis. OneCall24 has forged its reputation on being able to supply temporary workers to our clients, at a time when very few others can – we are the company which our clients can call when they are in a crisis, and we work hard to ensure we meet their needs. We operate 24 Hours a Day, 7 days a week – we never close. *Introduction:* At OneCall24, we are looking for highly driven leaders who are looking to expand their experience and to be a valuable contributor to the leadership team in our South African office. The individual must have a hunger for success, motivated by financial reward and performance driven. You will be joining one of the UK’s fastest growing recruitment companies within the healthcare sector. *Duties & Responsibilities* Leadership * Promote *OneCall24 culture* by * creating a positive, productive environment that conforms to the company values * acting as a role model for these values * motivating and inspiring others to succeed * Work with the Sales Manager to reinforce special schemes * Liaise with Business Development to maximize new business opportunities * Assist in the implementation of change programs across the area as per business needs. Management * Manage area’s Gross Profit, Pay Rates, Margin * Manage daily performances and KPI’s where applicable * Manage area team performance by feeding back to staff information gathered from: * Listening to calls * Ensuring all partner sites are administered within appropriate times. * Provide input to Sales Manager on performance reviews and talent management. * Enforce those weekly actions and consultants’ delivery schedules are met * Provide regular coaching and feedback to the staff. * Follow through with targets set and deliverables * Conduct area strategy meetings to keep the team aligned, and following through on actions to ensure that targets are being met * Work with HR to assist with the onboarding of sales consultants * Maintain established client/customer relationships * Continuous management of area focusing on recruitment, retention, and reactivations. * Implement high quality customer service across the area by: * reinforcing agreed customer service levels * Managing poor perfor https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzIzNzY4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1184474&xid=1555_23768

Umhlanga

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Assistant to Quality ManagerAssist to co-ordinateand keep the QMS system up to date and relevant and in line with ISO 9001/GMPregulations including the additions for Pharmaceutical Primary Packaging. · Assist that therequired SOP/Procedures/Documents are compiled and up to date.· Assist KIT isalways ready to be audited by Customers/Supplier at short notice.· Assist that KIT is ready for annual ISO accreditation audit. · Assist with moving QMS to electronic platform and maintaining platform · Assist with auditing/checkingof the system to ensure that procedures are in line with the QMS and a reportis compiled of the findings. · Assist that thereporting and recording of non-conforming products are carried out and carry outinvestigation when problems occur and provide feedback with conclusion on rootcause and accountability and to assist with procedure for process solution toprevent it from happening again. (Corrective and Preventative Action)· Assist with allQMS supplier/customer problems is addressed and corrective and preventativeactions are taken and implemented. · · Assist to carryout external Audits and compile report for feedback. · Assist with therenewal and compliance of various external organisations that KIT belongs andsubscribes to (but not limited to, SAPRHA, Diabetes SA, Intertek)· Assist with thenon-conforming products documentation that are returned to supplier within thespecified time frame is audited and checked so that credit or replacementproduct is done. · Assist to preparequality reports for weekly/monthly/annual management meetings. · · Assist with liaisingwith customers in respect of customer complaints.· Assist with planningand execute training, including assessments and QMS. · Assist with auditingand checking on Rebate Store monthly and report on it. · Assist to overseethe updating and completion of Green Seals. FromQMS/documentation/recorded/matrix.· Assist with supplierQMS are met and information and documents needed are completed and all relevantforms/documents are supplied. · If required tomeet with suppliers to finalize documents and procedures.Assist with organizing & documentingManagement Review meetings & ensure responsibilities are followed up. email hr@kitsa.co.za https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ3MzU2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1178028&xid=1266_47356

Durban North

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Our client is looking for a highly driven leader who is looking to expand their experience and to be a valuable contributor to the leadership team in the South African office. The individual must have a hunger for success, motivated by financial reward and performance driven. Leadership * Promote culture by * creating a positive, productive environment that conforms to the company values * acting as a role model for these values * motivating and inspiring others to succeed * Work with the Sales Manager to reinforce special schemes * Liaise with Business Development to maximise new business opportunities * Assist in the implementation of change programmes across the area as per business needs. Management * Manage area’s Gross Profit, Pay Rates, Margin * Manage daily performances and KPI’s where applicable * Manage area team performance by feeding back to staff information gathered from: * Listening to calls * Ensuring all partner sites are administered within appropriate times. * Provide input to Sales Manager on performance reviews and talent management. * Enforce those weekly actions and consultants’ delivery schedules are met * Provide regular coaching and feedback to the staff. * Follow through with targets set and deliverables * Conduct area strategy meetings to keep the team aligned, and following through on actions to ensure that targets are being met * Work with HR to assist with the onboarding of sales consultants * Maintain established client/customer relationships * Continuous management of area focusing on recruitment, retention, and reactivations. * Implement high quality customer service across the area by: * reinforcing agreed customer service levels * Managing poor performance where required. * Manage area operations by: * ensuring area is compliant to process and policy * Managing expiry reports in advance preventing unwanted lapses * Come forward with innovative ideas which will improve process or methods. * Liaise with Credit Control/RM to manage/chase bad debt * Liaise with SM to produce management reports and understand and interpret data * Liaise with Out of Hours team. * Relevant tertiary qualification is advantageous * Background in recruitment, and managing a recruitment team * Experience in the healthcare sector is advantageous * UK experience is advantageous * Strong management experience * Strong sales experience * Operations management experience * Relevant tertiary qualification is advantageous * Background in recruitment, and managing a recruitment team * Experience in the healthcare sector is advantageous * UK experience is advantageous * Strong management experience * Strong sales experience * Operations management experience https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI3ODVfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1134613&xid=1555_2785

Umhlanga

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To design and deliver training/facilitation in line with the company and client objectives. To learn and continuously develop the content and delivery styles required to train new and existing employees. Be able to confidently deliver required courses with exceptional product and skills knowledge passed on to all training groups. * To work with the project manager and relevant Seta to understand the programmes and the project deliverables * Design, develop, facilitate training programmes based on the needs of the Seta and the company * Be able to develop, update and arrange material fit for new starters and also existing employees * Delivery of all required tasks in the specified timescales aligned to business objectives * On the floor coaching and floor support to the Operation where necessary and when required * Ensure timeous completion and submission of all Training Documentation (marking registers, reports etc.) to Skills development Manager * Adhere to all Departmental policies and procedures * Ensure company values and standards are portrayed through effective management of training groups * Motivate and develop trainees to perform at the required standards for both existing and new trainees * Manage training groups aligned to HR policies and procedures * Communicate feedback on training groups and material effectively * Work closely with Skills Development Managers to ensure continuous personal development * Familiarise yourself with all content changes/training design and methodology * Knowledge of Skills Development Legislation * Flexibility to accommodate a 24/7 365 day working environment * Manage and maintain in-house training facilities and equipment *Competencies, Skills and Abilities:* * Experience in training facilitation, design and delivery * Excellent communication skills (in English) * People Skills & Relationship building skills * Good command of the MS Office suite * Public speaking and presentation skills * Facilitation skills * Junior Management skills * Upskill and develop learners who are entering the call centre environment Market Related *Competencies, Skills and Abilities:* * Experience in training facilitation, design and delivery * Excellent communication skills (in English) * People Skills & Relationship building skills * Good command of the MS Office suite * Public speaking and presentation skills * Facilitation skills * Junior Management skills * Upskill and develop learners who are entering the call centre environment https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzY5MDQ3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1264071&xid=1555_69047

Umhlanga

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