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1
We're looking for a candidate to fill this position in an exciting company.Job Description Identify the needs of the end userAnswer chats, calls and respond to social media queries & emailsResearch required information using available resourcesManage and resolve customer complaintsProvide customers with product and service informationEnter and update customer information into systemIdentify and escalate priority issues?Follow up customer calls where necessary?Meets or exceeds quality and productivity goals assigned by management.Demonstrates clear and polite written and oral communication.Maintain a positive and professional demeanour and portray the company in a positive light.Demonstrates appropriate sense of urgency across channel responses and service levels.Follow company policies and processes in order to process customer requests appropriately.Demonstrates knowledge and use of departmental resources, policies, and procedures.Uses customer service tools in order to provide an accurate response and an exceptional customer experience.Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.Proactively communicates system and process issues, and customer feedback trends to management.Exceeds customer expectations by going above and beyond. ?Minimum Requirements Grade 12Must be bilingual (verbal and written) in Danish and NorwegianPrevious customer service experience advantageousStrong PC literacyStrong customer orientationAvailability to work shifts (International Call Centre) ?
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2y
1
Our client, one of the biggest banks in South Africa based in Johannesburg who is a firm believer in technical innovation and leading edge financial solutions is urgently looking for an Officer: Cross Border Payments Processing to be responsible for ensuring that daily processing of All transactions processed timeously and accurately whilst mitigating risk by ensuring all processes and procedures adhered to within the relevant cut off times, also to attend to the daily receipts and dispatch of online and swift message processing. ***This is a working from home opportunity as the banks have not returned to the offices. Most of our clients are talking about a hybrid working model***In order to be considered the following is required:MatricDiploma in BankingWhite Belt Training Six Sigma (Advantageous)1 – 2 years knowledge / understanding of foreign exchange and payments used within the bankExperience within payments with a good understanding of (Swift) Society for Worldwide International Financial Telecommunications 1 – 2 years good understanding of the various system used within the Bank: Branch delivery system (BDS), Domestic Treasury system (DTS) Retail Forex (RFS) 3270, Rand Payment system (ZAPS) and Credit System1 – 2 years knowledge of Money Laundering and FICAKnowledge of Retail Forex System, Trade Finance System, Intellimatch, Bank Credit SystemsKnowledge of exchange rates, conversions, balance of payments reporting (BOP), exchange control regulations, formatting of society for worldwide international financial telecommunications messages (SWIFT)Knowledge and ability to work on MS Office, Excel / Word, Internet and MS***NOTE***The bank has implemented a Vaccination Policy for all roles which require the incumbent to work from the premises on a full-time or intermittent basis. Full vaccination against COVID-19 is therefore an inherent requirement of this role. Responsibilities:Productivity and Service:Provide superior assistance and service to all customers who interact with Inward Telegraphic Transfers via the call centre line telephonically or via an electronic mediumEnsure that all transactions to be processed accurately within the required turnaround time with minimum risk and cost to the bankEnsure that payments are be prioritized by value date.Ensure all clients receive prompt feedback regarding the funds tracing queriesEnsure all payments processed before the respective currency cut off timesObtain the necessary regulatory compliance reporting details to complete the Balance of Payment (BOP) record - Balance of Payment (BOP) category amongst other client missing informationEnsuring that all Balance of Payment (BOP) records are completed and submitted to the CD within two business daysThe completion of these records requires a high degree of accuracyAmend and update all exceptions on the appropriate systems by ensuring the respective fields on the swift payment instruction are correct and accurateCapture all swift message processing
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ3NDMzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1178741&xid=1266_47433
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2y
1
Operations Manager Facilities-Ability Recruitment Group (Pty) Ltd Location In All Categories Share This JobOperations Manager (Facilities)Ability Recruitment Group (Pty) LtdPosted 12 Oct 2022 by Ability Recruitment Group (Pty) LtdAbout the positionThe main purpose of this position is to handle the inspection of buildings, management and control of service and maintenance contractors, management and control of tenant installations and execution of building relevant activities as predetermined by Property Manager and Centre Manager.REQUIREMENTS:A minimum of 3 years’ experience in Facilities / Operations Management.Property related experience essentialMinimum qualification Grade 12.Electrical, Mechanical or Construction background and Technical skills would be a recommendationDUTIES:Budgeting & Expense ControlInput on annual expense budgetControl Monthly expense budgetManage & Create purchase orders on systemMaintain stock registerManage & Issue work ordersBuilding Management & AdministrationRepair T I Inspections. Manage and execute emergency and running maintenanceManage aspects like cleaning, security, landscaping and allocation of building sites.Housekeeping inspections in accordance with inspection programmeReinstatement inspectionsVacancy inspectionsCAD vs vacant space inspectionsBuilding inventory (Asset)Monitoring of adherence to house rules and reporting transgression of User ClauseKey ControlIssue parking access permits & Auditing of access permitsEnergy Management (including meter readings)Liaise with internal and external parties on aspects of good housekeepingAttend to logged calls Recommend keeping a list of calls loggedPopulate and update on recordsRisk Management, example access controlImplementation of emergency plansImplementation & Monitoring of statutoryrequirementsCoordinating and processing Public Liability and Property Damage ClaimsCoordinating and Chairing OHSA MeetingsTenant Installations, Revamps & UpgradesAct as on-site project managerManage smaller TI as well as smaller projects, including specificationsProject Management of Revamps and Upgrading in conjunction with Centre / Property ManagerPeople Management (Internal & External)External: Performance Management; Training & Development (where applicable)Desired Skills: operations managementbuilding operationsmaintenancefacilities management Our ServicesFrom our offices in Johannesburg we provide hiring solutions for permanent, temporary and executive staffing.Our quest is that perfect balance of talent, personality, culture, and ambition for both employers and the professional talent that rely on our resources, perception, and expertise to achieve their goals.Our Core Principles and EthicsOur core principles and ethics define who we are and how we conduct ourselves personally ... Operations Manager (Facilities)
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1y
1
Are you ready to take on an exciting opportunity? This dynamic IT firm, renowned for its expertise in consulting, tailored development solutions, and comprehensive training programs, is on the lookout for a senior full stack Node.js developer to join its innovative team.With a strong emphasis on fostering a culture centred around people and values, they offer a flexible work environment that encourages individual growth and collaboration. Operating across South Africa and the Middle East, this company serves a diverse array of sectors, spanning banking, insurance, cryptocurrency, real estate, and manufacturing.If you're eager to expand your skill set within a supportive environment that champions continuous learning, offering exposure to cutting-edge technologies and the chance to contribute to exciting new ventures, then seize this opportunity now!If you're ready to embrace a challenge and meet the criteria outlined below, APPLY NOW!Skills You Will Need:Node.jsJavaScriptNest.jsMySQLRESTful APIReactDo you qualify?Relevant degree (computer science, engineering, or similar)Five-plus years’ experience in software developmentRemote working experienceThe Reference Number for this position is BRM58889 which is a Permanent Remote position offering a cost to company of up to R900,000 per annum negotiable on experience and ability. Contact Bryce at brycem@e-merge.co.za or call him at 011 463 3633 to discuss this and other opportunities.Are you ready for a change of scenery? E-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right developers with the right companies in the right roles. Check out the e-Merge website www.e-merge.co.za for more great positions.Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzU2OTcyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1793732&xid=1320_56972
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4d
1
A leader within the South African Healthcare industry is seeking a Mobile Application Developer who is proficient with React Native.
Your role will involve driving all digital marketing initiatives relating to the mobile applications created. This will include, but not be limited to, thinking about Digital Marketing concepts, technology, automation and strategies. Your primary focus will be on developing user-centred mobile applications and implementing them following well-known React workflows
Join an environment that fosters growth and innovation while working with state-of-the-art technologies. Apply NOW and take your career to new heights!!!
*Requirements:*
* BSc or B-Tech in Computer Science or IT preferred.
* 5+ years’ experience with mobile applications
* 3+ years’ experience with React. React Native experience is advantageous
* Firm grasp of the JavaScript, Jquery, HTML5, CSS3, React JS (and TypeScript or ClojureScript) languages and its nuances, including ES6+ syntax
* Automated testing suites, like (Jest or Mocha)
* Hands-on experience in driving the full lifecycle of iOS/Android application development lifecycle (concept, design, test, release, support, etc.)
* Experience working with Adobe Creative Suite
*Responsibilities:*
* Drive the full application development life-cycle of iOS/Android application development (concept, design, test, release and support) within deadlines.
* Collaborating with external development teams and other IT staff to set specifications for new applications
* Build and deliver scalable and low-latency services and applications for iOS or Android platforms
* Responsible for designing prototype application(s), indicate program unit structure, information architecture, and coordinate application plans with all relevant parties.
* Writes clean, elegant, readable, testable, and well-documented code
* Gather and understand specific requirements from all relevant stakeholders, business analysts and product development teams. Understand how it translates to new application features, making sure to collect all necessary information to move a project forward
* Maintain code and write automated tests to ensure the product is of the highest quality
*Reference Number* for this position is *GZ51770. *This is a *permanent* position based in *Johannesburg* offering a cost to company salary of up to *R1m per annum* negotiable on experience and ability. Email Garth on *(garthz@e-merge.co.za)(mailto:garthz@e-merge.co.za)* or alternatively call him on*( 011 463 3)(callto:011%20463%203633)633 *to discuss this and other opportunities that you may be seeking.
e-Merge IT recruitment is a specialist niche recruitment agency with a wide range of positions available. We offer our technical skilled candidates’ options so that we can successfully place the right developers with the top companies in the right roles. Check out the e-Merge website (www.e-merge.co.za)(http://www.e-mer
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzIxNTgzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1176689&xid=1555_21583
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2y
1
The Role: Customer Service Fixed Term Contract Position To Start asap Provide clients/investors with information on investments, turnaround times, our business rules and assistance with our digital platforms including driving our digital platforms either telephonically or via emailJob Objectives:Provide clients with information and resolution regarding investment enquiries.Communicate SLA, processes and business rules pertaining to products and serviceAssistance with our digital platforms including driving our digital platformsTransfer calls appropriately to the relevant areasIdentify, research and resolve customer service problemsAdhere to contact centre scheduleDeal with the all queries across the entire STANLIB product rangeFollow the escalation processLog all callsWhere requested ensure that all management instructions are adhered to where service delivery is impactedEnsure that interaction with clients/investors is recorded on workflowSkills and Experience: Minimum 1 years industry related experienceMinimum 1 year call centre experience or customer serviceKnowledge of customer service principles and practicesEducationMatricBcom or studying towardsJob related knowledgeFinancial Services Industry Knowledge- legislativeExtensive STANLIB Product KnowledgeExtensive STANLIB Fund range KnowledgeExcellent understanding of business rules and processesComprehensive system knowledge â?? Compass, Sillica, Workflow, OnlineComputer skillsJob related skillsExtensive product knowledge of the STANLIB product range.Excellent understanding of the business rules, processes and procedures at STANLIB.Systems KnowledgeMust keep up-to-date with legislation changes e.g. FICA, FAIS, etcAchieve 85% pass on assessmentsEnsuring that all external communications is in keeping with the above standardsGeneral understanding of markets, global trends and how that affects our products performance
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzU1NDQ2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1103563&xid=1109_55446
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2y
1
The Call Centre Manager is responsible for developing and maintaining a trusted relationship with the client which supports a spirit of partnership. The Client Services Manager should take a proactive role in learning about the client’s business needs and company culture, educate the project team, identify new business opportunities, and provide a high level of service.Reporting client metrics (weekly/monthly/annually), translating metrics to business information, and overseeing the development of resulting action plans.Providing “thought leadership” by coordinating and researching benchmarking studies, delivering presentations on strategic topics related to the services provided and consults with the client on best practices provided by Salt EB.Collaborating with all implementing departments and provide oversight ensure that client requirements are understood and met.Facilitating weekly project status update meetings and serve as an escalation point for any implementation issues.Is the primary point of contact for client communications, conflict resolution, and reportingPerforming back office support and documentation to assure performance is monitored and measuredCreating client service and strategic account plans for achieving business success, retention, and overall revenue growthDocumenting client requirements for customized products and servicesMaintaining awareness of competitive activity and opportunities for product developmentProviding research, analysis, and reporting for special projects as assignedWorks closely with the Implementation Team in order to maintain a continuous knowledge of project status and identify potential issues and/or opportunities within or related to the project
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY5NjU5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1175866&xid=1109_69659
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2y
1
We are looking for driven sales Call Centre agents to join our growing outbound call centre on one of various campaigns we are currently running.If you can deliver in a high pressure environment, are highly motivated and are prepared to work on Saturdays, this role may be for you.Job Output: Use your sales skills and training to meet sales targetsSell our products and services through outbound diallingProvide exceptional service and product knowledgeEnsure a high level of accuracy when taking customer informationResolve all customer queries quickly and efficiently Skills and Competencies: Ability to meet daily, weekly and monthly and targets is a mustAbility Strong English communication skillsGood telephone etiquetteExcellent time management skillsSales orientated individual Package: Role is commission only basedRole offers potential for great income:Top 25% of our agents earning over R8,000;Our best agents earning R15,000-R20,000+
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY5NDQyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1174865&xid=1109_69442
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2y
1
This role is required to provide administrative support in member compliance and monitoring to ensure compliance the SAICA CPD policy.
*Engaging with members (query management)*
• Responsible for dealing and resolving both internal and external CPD related queries via all mediums of communication namely telephonically, direct e mails, queries referred from the SAICA contact centre, the CPD system, the Standards technical query system, forwarded by the Regional structures, walk ins and per the on-line call management / query system;
• Provide regular status updates for queries unresolved through various means of communication internally and to members and implement actions to ensure they are resolved timeously
• Liaise with IT regarding CPD and system related queries and follow up with IT and ensure member is kept informed as to the status of the query
• Meet the requirements per the Service Level Agreement with Contact Centre for turnaround time and query resolution
• Engage directly with members when performing the monitoring of members CPD compliance.
• Able to deal with difficult circumstances professionally and can propose acceptable solutions and/or escalate based on the circumstances.
• Redirect non-CPD related queries to the relevant department
*Communication*
• Attend SAICA events to promote, communicate and engage with members around their CPD requirements where recommended by Project Manager: member Compliance
• Regularly update the relevant documentation and resources both internal and external around CPD
• Assist with the development of templates and guidance documentations around CPD
*Compliance*
• Regularly update the relevant documentation around the CPD compliance process.
• Assist with the development of templates and guidance documentations around the compliance process.
• Assist with any other administrative activities around member compliance
*CPD Administration*
• Process matters related to SAICA compliance system arising from queries or request pertaining to compliance and monitoring aspects, including but not limited to:
• Identify and escalate priority issues
• Draw reports from reporting system and review CPD statistics on a weekly and monthly basis.
• Advise members of their obligations
• Any other administrative work related to CPD as require
*Monitoring*
• Engage with members who indicated as not-compliance during the annual declaration.
• Maintain a record of members/associates selected for monitoring
• Review of monitoring evidence provided members and associates.
• Handling all CPD monitoring related queries from members
• Assist with the development of templates and guidance documentation around the monitoring process.
*IT projects, change requests *
• Where changes are required to the systems, the following tasks need to be performed:
o Assist in testing changes made to the system.
o Follow up with IT to ensure these are closed on a timely basis
*Qualification*
A qualif
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzEzNjc4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1155949&xid=1555_13678
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2y
1
2 years of call centre sales experience ? 1 year of Warranty/VAPS experience is essential ? Fluency in English is essential plus one other official language. Key Responsibilities • To maximise policy sales and monthly written premium in a compliant and customer centric manner. • To be responsive, courteous and professional in dealing with the Company’s supporting lead providers and customers. • To execute the sales process with skill, knowledge, diligence and integrity. • To optimise each lead by selling additional products where these are available. • To use appropriate interpersonal skills and communication methods to gain acceptance of our products from potential customers. • To accurately identify the needs of the customer by asking effective questions and listening attentively. • Match benefits accordingly and demonstrate how a product satisfies their needs. • To understand objections and overcome them with an appropriate response. • Strive to become an expert in your field through observation and Matric? RE5 (Preferred) ? FETC: Short-term Insurance NQF4 or better (Preferred) ? Meet the regulatory requirements (e.g. DOFA period, FAIS Fit & Proper) Experience and skills required ? 2 years of call centre sales experience ? 1 year of Warranty/VAPS experience is essential ? Fluency in English is essential plus one other official language.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc1NzU1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1194299&xid=1109_75755
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2y
1
Our client is looking for a Short-term Insurance Broker to join their team.Acquire new clients and win accounts against competitorsAssist prospective clients with filling out forms, communicating with the company, finding the best plans and strategies, and negotiating the final dealsUnderstand the provisions of each policy and communicate this information to the customerShare client information with insurance carriers to determine which products are best to recommendAct as a liaison between insurers and clientsBuilding and maintaining business relationships with clientsPreparing reports for insurance underwritersResearch insurance trends, policies and productsAchieving a minimum target of R3 500.00 commission per month. This equates to about 10 short-term insurance policies per month, with a commission value of R350.00 per policy.Cold calling and lead sourcing is not a part of the brokers daily responsibilities. Leads are given to the short-term department via inbound call centre agents and the life, tax and billing departments.There is an admin assistant who is dedicated to the New Business Development Broker, to assist with quotations, obtaining the necessary information from clients and booking appointments.Key Skills Customer service.Numeracy.Organization.Problem-solving.Attention to detail.Analytical skills.Communication Job Role: Short-term Insurance Broker - New Business Development Industry: Other Salary: Negotiable Required Skills 5 Years of Experience Qualifications· Matric· RE5· Relevant NQF level 4 or 5 (minimum of 120 credits) we will consider candidates under supervision, who have not obtained their NQF 4 or 5 as yet, as long as they are still within their 6 year DOFA deadline.· Minimum 2 years sales experience relevant to the short-term insurance industry.· Both personal lines and commercial lines experience and accreditation required. This includes personal and commercial lines class of business certificates (If appointed as broker after 1 May 2018).· Own reliable transport· Drivers license
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc2NDk3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1196226&xid=1109_76497
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2y
1
The Role: Customer Service Agents Based in Randburg Shifts between 6am(morning) - 12am(Midnight) Permanent Position includes medical Aid and Provident fund Basic salary + Overtime (over 195 hours a month)  OVERALL PURPOSE OF JOB: Process customer service and technical service enquiries through inbound calls and provide end to end serviceMain Responsibilities will include but will not be limited to: Must be able to communicate with customers professionally and articulatelyMust be able to present benefits/opportunities of the product or service in an effective mannerIdentify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customersExercise appropriate soft skills when dealing with difficult customersEnsure correct listening skills and probing techniques are used to establish relevant informationBe able to effectively communicate with the team leader and team membersTo ensure that every day query is logged accordinglyEnsure that customers are informed as to the progress of queries logged but not resolvedEnsure that the customers are called and the resolution is confirmed before queries are closedEnsure that progress of every query logged is monitored until resolution Skills and Experience: OTHER FEATURES OF THE JOB (e.g., location, travelling, shift hours, etc.):Willing to work shifts (ranging from 06h00 to 00h00) Willing to work a six day work week Own vehicle or reliable transport KNOWLEDGE AND SKILLS: Good communication skills verbally and written in English , Zulu and Sotho speaking is an advantageMust be able to display proven computer literacyAble to work under pressureGoal drivenAbility to work with little supervisionContact Centre skills trainingCall handling skillsTelephone etiquette skillsUnderstanding of website navigation functionalities, technology savvy6 months experience in an Inbound/Outbound Contact Centre environment;EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY: Grade 12At least 2 yearsâ?? relevant experience, preferably in telecommunications industry
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc3MjUyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1198609&xid=1109_77252
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2y
1
Kindly note this is a work from home bases / remote work, for *Experienced Outbound Call Centre Sales Agents* anywhere in South Africa that have their OWN equipment. (Please see requirements below) We are seeking experienced outbound call centre sales agents to join our team. At Amazing Vouchers, we do not hard sell, but present, promote and sell a lifestyle product to new clients (cold leads) using conversation with the customers. The successful candidates will receive full product training, monthly basic, uncapped commission, and weekly incentives.Remuneration: R5000 per month + uncapped commission + weekly incentive paymentsRequirements and skills:Min of 6 months outbound call centre sales experienceOwn reliable laptop/desktop Own headsets Own smartphone (for WhatsApp communication)Stable internet connection no less than 10mbs upload and download speed. Preferable: FIBRE / FIXED LTE ROUTER / RAIN 5G. (Pocket routers, mifi routers, hotspots, and Rain 4G is not stable enough to use with our programs. We can therefore not consider anyone with these connections)Dedicated workspace for yourself (comfortable chair and table)Self-motivated, enthusiastic and go-getter attitudeExcellent English spoken communication skillsAble to work independently and self-manageGoal and target driven person
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzYzOTQyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1152774&xid=1109_63942
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2y
1
About Life Healthcare: Our purpose is making life better. We are a global healthcare provider delivering measurable clinical quality through a diversified offering and a people-centred approach. Why Life Healthcare: This is a time of great opportunity with a host of systemic problems to solve in the South African healthcare industry. The hospital industry is a critical component of healthcare delivery. Life Healthcare is at the forefront of innovation in the industry with a clear commitment to a strategy that delivers optimal health outcomes for our patients and is built on an evidence-based foundation, driven by insights derived from data. What we need: Head: Data, reporting to the Executive: Data and Analytics. The successful candidate will have prime responsibility for data asset delivery for analytics and business needs, and as such, will have an important and high-profile strategic position in the group. The role is responsible for overseeing data architecture, infrastructure, governance, operations and development, but more than that, for designing and building the environment that will future-proof the delivery of data insights. It calls for a visionary, a leader and a creator, not merely a technician and manager.
* Ensure the creation and preservation of data assets to allow Life Healthcare to drive business value through reporting and analytics.
* In particular, transform the existing infrastructure (a data warehouse and multiple stored procedures leading to multiple data sources) to an integrated, aligned and reusable single source of truth.
* Future-proof data sources in a way that is closely aligned to the business's evolving reporting and analytics needs.
* Have a thorough understanding of business strategy and the objectives that flow from this.
* Collaborate with stakeholders to understand operational needs and how these evolve.
* Oversee the management and storage of data to support these objectives, ensuring data quality, availability and usability.
* Through direct line reporting, manage the Architecture and Data Governance Manager, the Data Operations Manager and the Data Development Manager, and through them indirectly the teams supporting these functions; through these reporting lines:
* Be accountable for organisational data architecture regarding operational needs, efficiency and cost.
* Research best-in-breed solutions and ensure that the data environment remains relevant and optimal to support organisational goals.
* Develop and nurture a high-performance, quality-obsessed, collaborative culture with other leaders in the broader data and analytics team.
* Drive innovation in data management and drive business implementation of the data management strategy.
* Be accountable for data governance, ensuring that data privacy obligations and data protection regulations are complied with.
* Effectively communicate to senior management, business, and staff in the data and analytics team the value and importance of sound
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2y
1
CSi Properties provides well-established rental management and sales services to property investors. Our vast client base enables us to provide prospective tenants with a wide variety of high quality accommodation which includes:
* Full Title Houses in Lifestyle Estates
* Sectional Title Units in Security Complexes
* Retirement Village Houses and apartments
We currently manage a great variety of properties in numerous residential developments/estates across the greater Gauteng, Witbank and Ellisras.
Our Sales Team offers a full range of real estate services. We specialize in high quality Sectional and Full Title properties, as well as affordable, traditional and retirement village housing.
We provide our clients with the valuable information and facts they require before making the decision to purchase a dream home. Due to our unique perspective, knowledge and understanding of the property market, we have been able to develop steady growing clientele we can serve and provide both up to date information and understanding of the market to assist you in realizing all your property requirements.
Our core principles of Ownership, Integrity, Team Work and Efficiency have cemented us as market leader.
Work time Regulations
* Hours are Monday to Friday 08:00 to 17:00 and Saturdays 08:00 to 13:00, including breaks. At the discretion of the General Manager, office days for Facilities Supervisors may be either Monday to Saturday (week 1) and Monday to Thursday (week 2), or Monday to Friday every week.
* Due to the nature of the position the employee may be called upon during hours outside these normal specified times.
* The employee will also be expected to partake in a rotary on-call system as managed between the nominated employees.
Duties - General
* Monitor and respond to any maintenance problems reported at Reception.
* Report to General Manager the outcome of maintenance repairs and ensure he/she is kept informed of any issues that cannot be resolved.
* Transport of residents to and from shopping malls weekly, adhering to company policies and ensuring completion of relevant documentation.
* Collect post at post office weekly.
* Frequently visit all parts of the Village and observe any possible concerns, irregularities, safety hazards or damages. Ensure these are appropriately addressed.
* Be responsible, with the input of the Managing Agent and/or a Director, for establishing a repair and renewal program (‘maintenance plan’) for the Village Service Centre, communal areas and grounds maintenance.
* Assist residents with maintenance emergencies where relevant and when possible.
* Ensure that Conduct Rules are adhered to. Report any misconduct to the General Manager.
* Ensure that stipulated duties and responsibilities, relevant legislation, organizational procedures and codes of practice are adhered to.
Electrical
* Repair/replace/install bulbs and light fittings and repair faulty plug
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Responsibilities: Service and maintain relationships within the Insurance, Fitment Centre and Motor Dealership channelsAchievement of targets through generation of new business and development of dormantaccounts whilst servicing existing baseAccount management in all aspects of the business to ensure a positive serviceTargeting of opposition accounts for new business developmentDevelop and maintain close working relationship with the ClientAchieve a minimum of five sales calls per daySales presentations and training sessions to ensure ongoing communication of products andservices we offerTraining sessions to clients to ensure knowledge of products and service we offerSubmission of action plans, call cycles and territory planningPreparation of proposals and quotations. MUST HAVE REQUIREMENTS INCLUDE: Matric 2-5 years Sales experience with a proven track record insofar as achievement of sales targets Must have reliable vehicle and valid Drivers license Computer literate with Word and Excel on an intermediary level Must be prepared to travel and attend after hours functions when necessary
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU1NjI5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1204959&xid=1108_55629
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Our client is looking for a vibrant Network Engineer to join their dynamic team in Woodmead, Johannesburg. PROFESSIONAL SKILLS AND REQUIRED QUALIFICATIONS: • 4 + years’ hands-on experience with deployment and maintenance of enterprise networks• Good understanding of Network Firewalls, VPN Technologies, NAC Technologies, WAF Technologies, Proxy Technologies.• Good understanding of L2/L3 network technologies, VoIP, Data Centre Technologies.• Good understanding of centralized network monitoring and management technologies.• Experience in troubleshooting complex network issues in a multi-vendor environment.• Very Good understanding of the OSI Layer model.• Creating configuration and deploying it in accordance with the agreed roll-out plans.• Working within strict timeframes and deadlines.• Strong interpersonal skills, with a focus on teamwork and collaboration.• Thorough understanding of routing protocols, with a preference for BGP and ISIS experience.• Proven experience and demonstrable success with designing, maintaining and implementing complex multi-service networks.• Experience with programming and building Network Automation tools using Python, SNMP, and NETCONF preferred.• Broad knowledge in overall IT Infrastructure and Telecommunications• Bachelor’s degree or equivalent required• Work in an organized manner and pay close attention to detail (ensures quality in work delivered)• Certifications or equivalent required• Exposure to ITIL conceptsMAIN RESPONSIBILITIES: • Play an active role as an expert resource and individual contributor.• Collaborate with internal staff and the client’s technical teams to evaluate and recommend new network design, hardware, and technology.• Plan and implement capacity upgrades for client-supported network infrastructure.• Research, test, and implement new advanced network services under the supervision and recommendation of a Senior Network team member.• Develop and maintain technical documentation and procedures; establish and recommend policies and standards on network configuration and services.• Participate in on-call rotation for escalation support of technical issues, supporting the 24x7 production network environment.• Provide technical team lead guidance to more junior members of the LAN WAN Transformation department.
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*Reference: JHB005711-Tebog-2*
We are looking for a certified MCSE and CCNA First Line Support Engineer to be responsible for the efficient logging and response to customer requests, adherence to specific Operational Level Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements.
Key Skills / Competencies/Qualifications
* The latest Microsoft MCSE qualification is mandatory for this role.
* The latest CCNA qualification is mandatory for this role
* Vendor Accredited Platform certification is required, Microsoft and Citrix.
* 2 years previous IT experience in a networking environment is mandatory for this role
* Previous desktop support experience is an advantage.
* 1 year previous call centre experience is an advantage
* Excellent data capture and typing skills
* Must be able to use all Microsoft Office applications.
* Must show excellent communication, analytical and troubleshooting skills
* Previous experience with a Service Desk Application is an advantage
* Must show a good understanding between Software, Application and Infrastructure components in an IT environment
* Must understand the concept of an SLA and OLA
Definition of Responsibilities:
* The First Line Support Engineer is responsible for the capturing of customer requests from varied inbound sources into the company’s Call Management System.
* Required to ensure that every opportunity that can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined per customer
* The First Line Support Engineer must analyse the reported fault and complete detailed diagnostics in an attempt to resolve the problem telephonically or via a remote support application. Should the problem not be resolved, the First Line Support Engineer must ensure that the request is correctly and efficiently assigned to the correct resolver group.
* A key responsibility of the role is to ensure that correct business practices and fixes are used in order to resolve a reported fault.
* Attentiveness and excellent communication is required from an Engineer at all times.
* The First Line Support Engineer must, at all times, understand the sensitive nature of their support offering and must ensure that all tasks and actions are done so with honesty and integrity.
* The First Line Support Engineers are required to document in detail the resolutions and fixes used in order to ensure that this advice can be used for future reference.
* The First Line Support Engineer is the first level of contact for customers, Engineers must therefore be customer-focused and must strive to return the customer to a working state.
* Ensure the user is issued with a reference number for every incident logged.
* Responsible for the Hand-over all incidents to the next shift for further resolution.
* Required to adhere to all Service Desk and Client specific processes
* Ensure that 98% of all calls are answered within 3
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*Reference: JHB005712-Tebog-1*
We are looking for a certified MCSE and CCNA First Line Support Engineer on a fixed term contract to be responsible for the efficient logging and response to customer requests, adherence to specific Operational Level Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements.
*Key Skills / Competencies/Qualifications*
* The latest Microsoft MCSE qualification is mandatory for this role.
* The latest CCNA qualification is mandatory for this role
* Vendor Accredited Platform certification is required, Microsoft and Citrix.
* 2 years previous IT experience in a networking environment is mandatory for this role
* Previous desktop support experience is an advantage.
* 1 year previous call centre experience is an advantage
* Excellent data capture and typing skills
* Must be able to use all Microsoft Office applications.
* Must show excellent communication, analytical and troubleshooting skills
* Previous experience with a Service Desk Application is an advantage
* Must show a good understanding between Software, Application and Infrastructure components in an IT environment
* Must understand the concept of an SLA and OLA
*Definition of Responsibilities:*
* The First Line Support Engineer is responsible for the capturing of customer requests from varied inbound sources into the company’s Call Management System.
* Required to ensure that every opportunity that can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined per customer
* The First Line Support Engineer must analyse the reported fault and complete detailed diagnostics in an attempt to resolve the problem telephonically or via a remote support application. Should the problem not be resolved, the First Line Support Engineer must ensure that the request is correctly and efficiently assigned to the correct resolver group.
* A key responsibility of the role is to ensure that correct business practices and fixes are used in order to resolve a reported fault.
* Attentiveness and excellent communication is required from an Engineer at all times.
* The First Line Support Engineer must, at all times, understand the sensitive nature of their support offering and must ensure that all tasks and actions are done so with honesty and integrity.
* The First Line Support Engineers are required to document in detail the resolutions and fixes used in order to ensure that this advice can be used for future reference.
* The First Line Support Engineer is the first level of contact for customers, Engineers must therefore be customer-focused and must strive to return the customer to a working state.
* Ensure the user is issued with a reference number for every incident logged.
* Responsible for the Hand-over all incidents to the next shift for further resolution.
* Required to adhere to all Service Desk and Client specific processes
* Ensure that 98% of all
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI5NjU2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1203667&xid=1555_29656
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ROLE The Claims Administrator is responsible for the accurate and timeous processing of death claims within the agreed service level between SALT EB and the Fund and meeting production standards.The duties include processing claim payments, requesting information, responding to queries and assisting Client Services, the Call Centre, the Contributions team, Claims team, employers and external service providers.KEY ACTIVITIES Perform all death claims related activities which include - claim processing, responding to claims related queries and complaints.Application of fund rules, policies, legislation, administration procedures and the service level agreement when processingMeet production standards in terms of quantity and quality.Liaise with employers and service providers.Attend to the fund central mailbox and respond to queries within SLA.Any other duties as determined by business needs and participate in all organizational events as required.RECORD KEEPING AND FILING Attach all email correspondence to the member''s record.Record all appropriate member notes on member''s Everest record.Ensure the bank details are accurately captured onto the member''s record and verified by the bank.Print all relevant documentation, collate in required format and submit for quality assessment.QUERY RESOLUTION Attend to all email and telephonic queries.Assist Client Services, the Call Centre, the Contributions team, Claims team, employers and external service providers to resolve queries.Follow through and provide client with on-going feedback until query is resolved.Support a positive and responsive climate for client query resolution.Verify member statement and exit audit report for accuracy. Ensure the automated switch out of investment into bank was processed and the total number of units is zero.Apply for a tax directive on the calculated benefit.Apply the correct dates for calculations and benefit accrual.Prepare the payment requisition.Perform all claim related activities which include claim processing cycle, attending to queries and complaints.Communicate with beneficiary fund administrators and provide relevant information within SLACorrect application of the fund rules, policies, legislation, administration procedures and the service level agreement applicable to the fund.Meet production standards in terms of quantity (process 40 claims per day) and quality (less than 2.5% error rate). TEAM SUPPORT Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Carry out any other duty as allocated by the manager.Abide by audit findings as directed by Claims Team Leader.Attend internal and external training as required.Devote the whole of your time, attention and abilities during working hours to the discharge of your duties.Use your bes
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzQ3MTE3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1161685&xid=1108_47117
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