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You will be working on site in RandburgHigh school leavers wantedFull training will be providedMust be able to speak English wellPersonal Attributes:- Punctual- Excellent understanding or experience of delivering great customer service- Trustworthy- Professional- Reliable- Clear criminal recordLocation: RandburgRemuneration: R30 p/hemail CV (including your full date of birth i.e YYYY/MM/DD) and cover letter to hlophenq@gmail.com
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OPERATIONAL MANAGEMENTEnsure store sales objectives are metMaximise incomes streams for the store (Add-ons, GP etc.)Stores PerformanceEnsure effective implementation of merchandising standardsEnsure effective implementation of marketing initiativesAttraction and retention of customer base INVENTORY MANAGEMENTFunctional areaJob CompetenciesEnsure store sales objectives are metMaximise incomes streams for the store (Add-ons, GP etc.)Stores Performance CUSTOMER SERVICEEnsure Customer Expectations are exceededReview Mystery shopper reportsEnsure immediate acknowledgement and timeous finalisation of product and retail / buy shop related complaintsReinforce a culture of service minded staff to ensure Customer satisfaction PEOPLE MANAGEMENTFacilitate the training and development of employees to ensure correct competencySuccession PlanningEnsure consistent, effective performance managementManage and enhance employee relations and satisfaction ADMINISTRATIONEnsure implementation and adherence to all relevant Company Policies, Procedures, System Requirements, Standing instructionsCash-ups’Safe checksAlarm ChecksAdmin Files
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NDA1MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1779214&xid=1109_184050
9h
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Our client who is based in Sandton Johannesburg, is currently seeking a dynamic and motivated individual for the position of a Dealer Sales Representative. The successful candidate will play a pivotal role in promoting and selling the companys products and services within the automotive aftermarket specifically dealerships.It is therefore essential that the successful candidate must have a dealer base. Proven track record in Dealer sales with documented success in achieving and surpassing sales targets.Min 5 years experience as Sales Rep.Excellent interpersonal and communication skills.Highly motivated with the ability to work both independently and collaboratively within a team.Demonstrated capability in building and maintaining lasting customer relationships.Strong attention to detail and effective multitasking abilities.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODQwNl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1779021&xid=1108_178406
9h
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Your verbal and written communication, in English and Afrikaans, at all levels as well as:Formal Education:MatricRelevant NQF 5Successfully completed the RE 5 Examination Level 1Experience:A minimum of three (3) years´ Claims experienceA minimum of five (5) years´ working experience within Insurance industrywill enable you to do the following duties:Effectively maintain claims standards and provide quality client service:Register motor / non motor claims for personal and commercial policiesAppoint assessorsConfirm and make sure that cover is sufficientResponsible for handling of and settling of claims for clients allocated and ensuring accurate capturing and updating on all data systemsManage the claim from start through to settlement stageGathering information about the insurance claim from the client and any others involvedExamining the details on completed forms and checking these against the cover provided by the insurance policyConsulting with other staff to decide the outcome of the claim and any compensation to be paidInforming the client of the outcome of the claim in writingReferring large or complex claims to other professionals such as a loss adjusterDetermine merits based on facts and investigation of reports presentedSettle claims within set parameters to avoid leakageObtain all information required for settlement or rejection of claimsDo continuous adjustments of reservesArrange / deal with the fulfilment of the following:Car hire for insured in the event of an accident where vehicle not drivable or of car has been stolenArrange contractors to assist insured with obtaining critical documents to support claimManage salvage processmotor & non-motor salvage right through to recovery payment receivedFollow up with loss adjustors/assessors periodically/ daily if requiredAbility to negotiate claims with clients, service providers and Insurance marketKeep detailed, dated file notes of all discussions on the claim filesAbility to negotiate contentious claim with Insurance market and clientsPotential errors and omissions must be immediately referred to Claims ManagerResponsible for completion of claim files upon finalisation of claim and do filing to EDSEnsure that claims files are maintained in accordance with operational standard and company proceduresDaily system updates (Such as diary & daily mail)Detail Prompt feedback and handling of complaints (internal & external)Ensure resolution of queries and complaints speedilyTo submit and provide insurer feedback & reports as per agreed timelinesEnsure a pleasant claims experienceFacilitate and maintain sound working relationships with clients, colleagues, markets, and service providers, including but not limited to local marketsEnsure policy maintenance after a claim is completedUpdate underwriting of items to be deleted/replacedMaintain records of all reports submitted to clients.Service delivery to ensure customer satisfaction:Maintain service, quality and desired outputs within a specific f
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The Role: Are you passionate about customer service?Are you solutions driven? Are you a good listener?Are you a problem solver?Do you have excellent communication skills? If you answered yes to all the above, we want to hear from you! iSON Xperiences is looking for customer driven individuals to join our team of successful contact centre agents. Our agents support customers both locally and internationally for our clients in the Telecommunications; Broadcasting; Insurance; Banking; Retail and government Sectors.( Altron People Solutionsâ?? Business Process Outsourcing (BPO) and Customer Experience Technology (CXTech) business has been acquired by iSON Xperiences, a global organisation with headquarters in Dubai which is looking to expand their African footprint.) Â If you are successful after moving through our selection process (Interviews; Assessments etc.) iSON xperiences will give you the opportunity to join our world class team. Where you will have access to the following:In depth training and guidance for the respective line of businessContinuous opportunities for training and development (i.e., Leadership development; soft skills; financial)Career growth opportunities within the contact centreRewards and recognition (Awards) for meeting performance criteria setOpportunity to join an employer centric organisationOpportunity to join a global award-winning organizationSkills and Experience: To be considered for opportunities within iSON xperiences you will need to meet the following criteria:Minimum Grade 12/MatricDiploma/Degree highly advantageousA drive to provide excellent Customer Service/Customer FocussedExcellent communication skillsExcellent ListenerProblem SolverTech SavvyA willingness to learn and grow
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY2OTcxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242257&xid=1108_66971
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The Role: We are looking for an experienced HR Practitioner for a 12-month fixed term contract for our client in Mpumalanga.We are looking for 3 to 5 years of work experience as an HR Practitioner, working with TES and Labour Broker Employees on Projects for the BU. We require your extensive knowledge of the SAP HR Systems and audit procedures. Will be responsible for the following: Support to all Contractors on the project by facilitating the contractor recruitment processReporting weekly and monthly local labour statsOnboarding reporting and general HR matters Minimum educational level:                                                     National Diploma in Human Resources ManagementBTech in Human Resources Management Skills and Experience: Duties and Responsibilities include the following:      Do quality checks on documentationEnsure data is captured accuratelyEnsure availability of information for client feedback and reporting purposesEnsure that all relevant information is available for capturingExecute responsibilities in a manner that is in accordance to guidelines and standards associated with Human Resources (HR) services within Business Unit (BU) = Projects ER strategy and Recruitment procedureComply with HR metrics, standards and guidelinesEnsure contractor compliance to applicable policies, processes, procedures and applicable statutory laws and regulationsAddress discrepancies/unlawful practices by reporting it to the managerApply ethical principles in the practice and processing of HR relevant dataUnderstand the key business drivers of the business unit, Project team Contractors and theinterrelationships between other functionsMaintain relationships with both internal and external customersAttend to customer requests, complaints, needs and challengesConduct regular follow-ups to ensure problems have been resolvedImplement a customer-centric approach and consistently deliver qualityHR servicesLink up with business partners to ensure that the HR value chainFacilitate the Employee Assistant Programme (EAP) referral process (?) Incl. in comms)Generate and complete Quality Assurance (QA) management reports and recommendations on trend analysisResponsible for quality of SAP HR master dataDistribute information, control and change documentsPrepare and complete management reports and analysisMaintain and ensure a healthy environment and safe operations practicesEnsure compliance with all applicable Safety, Health and Environment (SHE) policies and procedures in line with set standardsEncourage a culture that focuses on safety in all operationsÂ
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY2ODY1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242277&xid=1108_66865
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Job Detail
Job ID
175959
Qualifications
Diploma
Industry
Mining, minerals & energy
Reference
Reference Number : 5001027513NM-Re-advert
Centre
Gauteng
Where to submit application https://secapps.eskom.co.za/sites/Recruitment/Pages/Officer-Procurement-Re-advert(Transmission)x2-Mpumalanga-x1Western-Cape-Northern-Cape.aspx
Notes
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
Job Description
Minimum Requirements Qualification(s): • National Diploma /National N Diploma in Commerce/Transport Logistics & Supply Chain Management at NQF 6 with 240 credits Experience: • 3 years Commercial / Supplier Management experience Skills and Competencies • Behavioural – Integrity – Honesty – Professionalism • Leadership – Team player – Motivating teams – Coaching, Mentoring and developing • Knowledge – SAP material management module – Spend Analysis – Total cost of ownership analysis – Strategic commodity / projects sourcing knowledge – Procure-to-pay process – Legal knowledge – Industry and market analysis – Commodity and supplier profiling (Commodity Management) – Sourcing / procurement strategy formulation & implementation – Negotiation strategy development – Supplier relationship management – Contract management – Demand forecasting and planning – Project management – Knowledge of NEC family contracts – Knowledge of FIDIC contract – Knowledge of Forex • Skill – Computer literacy – Financial analysis – Strategic thinking & decision making – Strong negotiation skills – Strong analytical skills – Strong communication skills – Ability to work and interact effectively at senior levels • Attributes – Business acumen – Strong ethical conduct – Problem solving – Leadership skills – Interpersonal skills – Presentation skills • Assessment – Extensive knowledge in sourcing and procurement process – Extensive knowledge of SAP system – Knowledge of NEC family contracts and or FIDIC – String technical, legal and financial acumen with respect to commercial matters – Leadership and people management skills Key Responsibilities • Execute integrated sourcing and procurement processes and follow prescribed procedures towards fulfilling procurement needs • Access, analyse procurement information independently • Execute purchases of goods and services and manage procurement administration • Perform dual adjudication of tenders and management of contracts / purchase orders with set policies and standards • Negotiate and coordinate conclusion of the agreement with suppliers to meet customer expectations • Use own discretion to manage problems risks and make recommendations timeously • Build and maintain healthy interpersonal and inter-team relationships
Required skills
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As the Office Assistant, you will be responsible for providing customers with the highest level of service, taking bookings, supporting with organising appointments and liaising directly with customers. The role also involves collating data and passing this through to the correct people.You will also be calling customers to check details and update the system and inform other departments of any issues.No previous office experience is required, but you must have a mature attitude, be reliable and hardworking.To be considered for the role of Office Assistant Excellent telephone mannerExcellent customer service skillsTech savvyOutgoing and confident personalityExcellent communication skills both written and verbalAble to work as a team
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgzNTM1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213189&xid=1109_83535
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Our client, a dynamic FSP in JHB North seeks a Financial ManagerCandidates must possess a BCom(Hons) or a CA(SA) and have 5 years management experience and 5 years post articlesReport to CFO3 direct reports and 3 indirect reportsEssential: Insurance or Financial industry experienceStrategic and Operational scorecardsManagement of the Finance teamMonthly management reporting, including trend analysisBudgets and forecastsProfit and cost optimisationFinance Risk managementExternal and Internal AuditResponsible for the overall accounting functionTechnical accountingReview of general ledger reconciliationsIndustry analysisFinancial controls and proceduresLiaise and support Business Partners with financial procedures and controlsFinance process optimisationLiquidity managementFinance Risk managementOperational FinanceMaintain good relationships with all stakeholdersAd hoc analyses and investigationsQualificationsB com Honours or equivalentManagement experience will be an advantageExperience in Insurance will be an advantageCustomersInternal customersExternal: Suppliers, Service Providers, Business PartnersInternal and External auditorsPersonal AttributesIntegrityConfidentialitySelf-managedAttention to detailDeadline/Delivery drivenService orientatedGoal orientatedLateral thinkerInitiativeEnquiring mindTeam playerSkillsLeadership skillsManagement skillsExperience using an accounting system Great Plains preferableExcellent interpersonal communication skillsAnalytical skillsPlanning and organising skillsProject management skillsPresentation skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU4MzMyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213017&xid=1108_58332
2y
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Our client is looking for a Neighbouring Countries Manager to expand their Dealer Network in Africa and achieve sales objectives for specific African countries for their company. To be successful in this role, the candidate should have previous experience managing sales and reaching targets. The candidate will be responsible for the management of dealerships in African countries and will be required to drive the process of dealer development in various African countries.The ideal candidate combines excellent communication skills with a strategic mindset. Ultimately, the candidate will ensure their area of responsibility meets and exceeds the expectations of the business objectives and contributes to the companys success in the long run.Duties & Responsibilities:Responsible for the planning of the sales network to ensure the optimum geographic distribution of the Companys products across African regions.Quality of research, plan and network strategy devisedStrategic vacant points filledAdequacy of dealer succession plans.Ensure the dealer network is able to support the Companys products, to achieve sales & profit objectives with Vehicle Sales, Parts & Service.Support network (Spoke) strategyBusiness analysis regular monthly inputs from networkAnalysing results receivedRegular focus group forumsEstablish dealer business plans and systematically evaluate dealers performance against such plans in collaboration with Dealer Network Development teamEstablishment, presentation and agreement of individual business plansTimeliness of plans and appraisalsDocumented follow-upDevelop and recommend policies and procedures relating to operational and developmental expenditure for the dealer networkAppropriate strategyLogical, clear and concise policies and proceduresActual expense versus budgetMaintain dealer agreement that defines key responsibilities of the Company and the dealer, including monitoring the effectiveness and compliance to the dealer agreement.Currency of Dealer AgreementCompliance to Dealer AgreementCreate regional sales plans and targets in alignment with business objectivesSupport Dealer Network with operationEvaluate Dealership and individual performancesReport on regional sales resultsForecast quarterly and annual targets, budgets.Develop new Dealership staff.Prepare and review the annual budget for the area of responsibilityAnalyse regional market trends and discover new opportunities for growth.Address potential problems and suggest prompt solutionsParticipate in decisions for expansion or business plans for new DealersSuggest new services/products and innovative sales techniques to increase customer satisfactionMarket and competitor research in order to establish pricing and market trends for the Automotive company to effectively align with and achieve competitive advantage.Ensure all logistical process are followed to ensure timeous delivery of vehicles.Facilitate OR process of any dealer claims.Continuous monitoring of the differen
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzkyNl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778758&xid=1109_183926
18h
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Our Client a Global Tech firm is seeking a Process Engineer L2 to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment.The role of Business Process Analyst is to devise and design business process requirements, including researching, identifying and analysing the efficiency of existing complex business and/or operational processes and making recommendations for change to ensure an improvement in customer service, reduction in costs or an increase in efficiencies. By doing this, the Business Process Analyst defines, develops, documents, tests and optimises the end-to-end processes that support the business. This requires an experienced person who has a solid understanding of Enterprise Business Processes and business analysis.Responsibilities:Assessing, analyzing, optimizing, documenting, implementing, and testing end to end enterprise business processes of a multi-skilled teamInteracting with the business community at all levels, from facilitating design workshops and conducting end-user training to leading presentations to senior management and executiveWork with stakeholders throughout the organization; to build a holistic view of the organizations strategy, processes, information and information technologyLink and align the business mission, strategy, and processes of an organization to its information technology strategyBringing business needs, capabilities, technology, and process together in efficient and effective mannerWorking at the highest levels of abstraction, ambiguity, and complexity within the organizationTechnology processes and business needs in varying levels of detail within an area of specialty and can perform all process engineering tasks at both ends of the detail spectrumScoping, sizing, and planning all business aspects of a solution and the associated project effort and dependenciesQualifications:Bachelors degree in engineering, Commerce or a related field required7 years of experience as a process engineer involved with assessing, mapping and optimizing business processesExperience in facilitating workshops with business users (up to executive level) to gather requirements, generate ideas and validate designsExperience in Agile tools like Jira Confluence, SAFe And ArisExperience in applying process modelling standards such as BPMNKnowledge and exposure to business process transformation, including process enabling and integrating technologies:Workflow / Workflow management / process automationBusiness rules Engines (Business Rules Processing)Enterprise Application IntegrationBusiness intelligence, Analytics and reportingSkills SummaryBusiness Process Analysis, Change Management, Continual Improvement Process, Process Design, Process Improvements, Root Cause Analysis (RCA), Technology Integrations
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzcwOV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777636&xid=1108_177709
19h
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Our client, a call centre located in Randburg, Johannesburg, are looking to employ customer service agents who are Norwegian, Danish, Swedish and Dutch speakers. Shift work is required, depending on the territory and their call centre is open 7 days a week, averaging time between 7am and 11pm).
Minimum Requirements
Grade 12Must be bilingual (verbal and written) in English and one of the following languages:
Danish / Swedish / NorwegianPrevious customer service experience advantageousStrong PC literacyStrong customer orientationAvailability to work shifts (International Call Centre)
Job Description
Identify the needs of the end userAnswer chats, calls and respond to social media queries & emailsResearch required information using available resourcesManage and resolve customer complaintsProvide customers with product and service informationEnter and update customer information into systemIdentify and escalate priority issuesFollow up customer calls where necessaryMeets or exceeds quality and productivity goals assigned by managementDemonstrates clear and polite written and oral communicationMaintain a positive and professional demeanour and portray the company in a positive lightDemonstrates appropriate sense of urgency across channel responses and service levelsFollow company policies and processes in order to process customer requests appropriatelyDemonstrates knowledge and use of departmental resources, policies, and proceduresUses customer service tools in order to provide an accurate response and an exceptional customer experienceEscalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer serviceProactively communicates system and process issues, and customer feedback trends to managementExceeds customer expectations by going above and beyond
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDA4NjkwNjM1P3NvdXJjZT1ndW10cmVl&jid=579947&xid=3008690635
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Services : Sea, Truck, Rail, Air, WarehousingIndustry : We are looking for one in the logistics industry that has all round experience. Purpose : To drive exceptional customer experiences, foster strong relationships with key clients and independent consultants, and enhance logistics operations and business growth.Key Responsibilities:1. Client Relationship Management: a. Cultivate and maintain robust relationships with key clients and consultants, ensuring effective communication and serving as the primary point of contact.2. Account Strategy and Development: a. Develop tailored strategies for client satisfaction and revenue growth, including upselling and adapting to market trends.3. Solution Customization and Consultation: a. Analyze and provide customized logistics solutions, collaborate with consultants for mutual growth, and offer expert logistics advice.4. Problem Solving and Issue Resolution: a. Address client and consultant issues swiftly, working with internal teams for innovative solutions.5. Performance Tracking and Reporting: a. Monitor and report on key performance indicators, highlighting successes and areas for improvement.Desired KPIs:- Enhance client and consultant satisfaction and revenue.- Improve operational efficiency and communication responsiveness.- Engage effectively with independent consultants.- Achieve timely problem resolution and collaborative team efforts.- Provide valuable market insights and identify new business opportunities.Qualifications:- Proven experience in key account management, preferably in logistics or related fields.- Strong communication and relationship-building skills.- Ability to strategize, solve problems, and provide customized solutions.- Team collaboration and market analysis capabilities
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzU4MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777120&xid=1108_177580
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Urgently looking for an Intermediate Business Analyst
Role Purpose
Perform detailed analysis, document processes and perform user acceptance testing to support development of innovative solutions to enable business objectives.
Responsibilities and work outputs
Conduct business analysis in line with business requirements:
· Gather and interpret requirements from key stakeholders/customers in line with business analysis frameworks.
· Analyse and understand the business’ requirements and through a structured process document, validate and translate these into requirement specifications and functional specifications to be used by developers in crafting technical solutions.
· Contribute to translating the business goals into design in line with systems architecture.
· Ensure the quality delivery of requirements and business process specifications that meet the agreed deliverables in line with best practices and business process.
· Collaborate closely with solutions teams and a variety of end-users to ensure requirements compatibility and end user satisfaction.
· Participate in the solution design process to make recommendations to create and enhance solutions that are innovative, re-usable and sustainable and solve complex business problems.
· Participate in user acceptance testing and guide users to ensure that the designed solution ultimately meets business requirements.
· Define the success criteria using scenario testing and test cases to ensure that testing covers all aspects of the business specification.
· Test and validate the functionality of all technical solutions in line with business requirements on completion of development to ensure that business requirements are met in the implemented solutions.
· Define reporting requirements and integration points on affected components using, amongst others, diagrammatic representations.
· Collaborate with various business areas and teams to ensure integration and consistency of solutions across business.
· Keep abreast of latest IT trends and practices to optimise service offering and minimise risk.
Collaboration:
· Build and maintain relationships with internal and external stakeholders.
· Effective and consistent service delivery and support to all internal and external stakeholders in order to ensure that expectations are managed.
· Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional service.
· Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance internal service delivery.
· Manage stakeholder query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to imp...
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Scope of position
Customer Service Team Lead acts as the contact point for all team members hence excellent communication skills is required. You need to act proactively to ensure smooth team operations and effective collaboration. You will be responsible for supervising, managing and motivating team members on a daily basis by optimizing group dynamics and team composition. Ultimately, you should lead by setting a good example and engage the team to achieve the necessary KPIs.
Key responsibilities
To motivate, develop and mentor team members in a dynamically changing environmentDrive process performance to achieve and exceed SLA deliverablesLead and deliver complex client engagements that help identify, design and implement creative business solutions for the companyProvide excellent customer service and determine the needs of the client.Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performanceManage Shrinkage, Productivity and control attritionManage dips in performance with adequate reinforcement plans proactivelyPeople management and associated responsibilities like performance and development managementAbility to communicate well and Manage relationships with internal and external contactsManage & delegate daily volumes within team and coordinate activities to ensure daily BAU delivery is in line to customer KPIsUnderstanding of processes run by team and ability to bring in improvements and efficiencies within operationsCreate a mode of operations to be adhered to by team members in order to maintain good routine and orderlinessConduct Team Huddles to discuss process updates, feedbacks and key focus points for the dayAnswer and manage client queries/complaints across LOBs, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutionsAble to mentor team in process & quality parametersPerform Root Cause Analysis to identify key AFIs and create action plans / goals to improveProvide Direct Customer Support, answer live chats or/and social media from customers to provide quick resolution of issues and questions or may provide assistance to a team member.Create, Publish and Maintain operations related reports on timely mannerDiscover training needs and support in training to provide the necessary coaching on groundCollaborate with the different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performanceAny additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPIAdh...
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We are currently seeking a meticulous and detail-oriented Cash and Recons Officer to join our team. The ideal candidate must be ITC clear and possess contactable references.Job Description:As a Cash and Recons Officer, your main responsibilities will include:Performing cash reconciliation functions for various Trading desks post Settlement date (S+1).Thorough investigation of outstanding cash items.Monitoring outstanding cash items and ensuring resolution within 2 days, except for interest, reserving costs, and other exceptions.Escalating outstanding items when necessary.Collating all cash data for MI reporting once reconciliations are prepared.Forwarding Reconciliation reports to the required audiences.Keeping all process documents current and up to date.Providing excellent customer service to all internal and external clients.Standing in for staff as required.Requirements:Must have matriculated.Must have at least 3 years experience in a similar positionMust be ITC clear.Must have contactable references.Attention to detail and accuracy.Strong organizational and time-management skills.Excellent communication and interpersonal abilities.Ability to work well under pressure and meet tight deadlines.Proficiency in relevant computer applications.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODIyNl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778417&xid=1108_178226
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Main Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.Main Responsibilities (including but not limited to):Answering inbound calls timeously.Be professional and polite at all times.Listening attentively to customer queries.Responding to customer queries accurately.Ensure that quality standards are met.Familiarize oneself with products and procedures.Providing relevant information to ensure First Call Resolution.Effectively resolve queries.Escalating faults that cannot be concluded on first contact.Ensuring that customer details are captured accurately.Perform any ad hoc tasks as and when requiredJob Specific Requirements / Knowledge RequirementsCommunication skillsInterpersonal skillsAnalytical skills  Team playerNegotiating skills  Presentation skillsIntegrity Writing skillsCustomer orientationProactive and professionalSystem SpecificationMS Office and ExcelNumerical abilityCOMPETENCIES:Customer focusAbility to build customer loyaltyConflict managementExcellent communication skillsHigh level of professionalism and an understanding ethical conduct.Quality orientationKNOWLEDGE, SKILLS AND EDUCATION:Grade 12Excellent Communication written skills in EnglishA 2nd language is a requirement: Sotho, Zulu or XhosaSerious and passionate about customer service and working in a customer service industry COMPETENCIES:Customer focusAbility to build customer loyaltyConflict managementExcellent communication skillsHigh level of professionalism and an understanding ethical conduct.Quality orientationKNOWLEDGE, SKILLS AND EDUCATION:Grade 12Excellent Communication written skills in EnglishA 2nd language is a requirement: Sotho, Zulu or XhosaSerious and passionate about customer service and working in a customer service industryAnswering inbound calls timeously.Be professional and polite at all times.Listening attentively to customer queries.Responding to customer queries accurately.Ensure that quality standards are met.Familiarize oneself with products and procedures.Providing relevant information to ensure First Call Resolution.Effectively resolve queries.Escalating faults that cannot be concluded on first contact.Ensuring that customer details are captured accurately.Perform any ad hoc tasks as and when required
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODI1MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778424&xid=1108_178250
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JOB DESCRIPTION
The purpose of the Key Account Manager – Power Tools, is to help develop sales opportunities with key account customers. The KAM’s authority include:
Develops new business segments and new customersDecides on customer and market processing strategyNegotiates terms and contracts with the major customers
Duties may include but are not limited to:
Responsible for the turnover and profit of the assigned accountsResponsible for the customer P & LNegotiation of terms and contracts with the major customersSales and listing, such as innovations and promotionsNegotiation on local, customer-specific advertising activities, promos etc.Implementation of trade fairs and support catalogue creationTasks in the field of logistics and finance (credits, open receivables, etc.)Information flow (internal – Retail Marketing Managers, Business Units, logistics and external service, external - customers etc.)Control of relevant KPIs and compliance with budgetsTransfer of local requirements and questions to Country Business Director (CBD)Responsibility for customer and market processing strategyDevelopment of new business segments and customersPlanning of turnover, profit and quantity as well as commenting to CBDStrong coordination with all other business unit KAM’s for respective customersDeveloping customers online sales activities, potential of developing online pure players as wellOrganizing product sales trainings to customers
Experience Required
5 years+ Work experience in sales in a similar role and sectorSolid track record in having managed large customer accounts successfullyStrong strategic and analytical skillsFully competent on MS Office packagesAbility to communicate on all levels, fluent in English speak / read & write and Afrikaans speak / read & write
Personal Characteristics
Willingness to learn and broaden knowledge and keep up with the industry requirementsCustomer service centric mind-setEntrepreneurial thinking, ability to work self-directedTeam player but independent where requiredAbility to work under minimal supervision & high pressureEnjoys working with data i.e., analysisDeadline, target & process drivenCourageous and able to challenge status quoGood presenter and communicatorAttention to details and analyticsWillingness to travel regularly away from homeGood command of the Afrikaans language
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTkwMDA1MDk4P3NvdXJjZT1ndW10cmVl&jid=1323901&xid=2590005098
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Our client is seeking a highly motivated and results-oriented Business Development Manager to join their team and drive the initiative into new market segments within the food, chemical, or animal feed industry. Leveraging your technical expertise and strong sales acumen, you will play a pivotal role in identifying promising new markets, building relationships with key stakeholders, and securing deals that propel the company forward.Take point and drive projects in NEW market segments as per KPIs.Build and maintain sound relationships with customers, suppliers, vendors, and business partners.Grow current business with existing customers.Obtain and develop new prospective customers.Provide technical support to prospective customers during lab-scale tests and production trials.Accurate reporting and compilation of market informationLiaise with suppliers and provide regular status updates and feedback on current sales projectsImplement strategies to improve conversion rates Develop and implement strategic business development plans to achieve revenue and growth targetsGrade 12 / MatricFormal training in food science, technology and/or chemical field.Any formal sales marketing related skills.Financial and business acumen / value-add thinking.Competent in selling and marketing of tangible products.Skilled in market research, new customer canvassing and service of existing customers.7 years working experience in Sales/ Technical Services ManagementSpecialised in technical sales of technical products for food, chemical or animal feed.Computer literate and familiar with standard MS Office applications (MS Word, Excel, Outlook, PowerPoint).Excellent communication skills (written and oral).Strong planning and organisation skills.Attention to detail and high level of accuracy.Well trained in all areas of sales and marketing.Good interpersonal and social skills and adept at cultivating good business relationships with customers.Own transport essential Bilingual – English Afrikaans
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODExOV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778453&xid=1108_178119
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A specialist warehouse and distribution company has an exciting opportunity for an experienced, customer service-oriented National Employee Relations Manager in GautengTo drive compliance in Labour legislation and implementation of interventions in the respective region in line with company strategy thereby mitigating risk to ACMS. To manage internal dispute resolution procedures and provide advice to ACMS Management in the allocated region. External dispute management at CCMA/Bargaining Council for ACMS. To provide professional and competent strategic consulting services to ACMS, manage subordinates, and coordinate team activities to achieve ACMS strategy and departmental objectives. Active engagement with Trade Unions on behalf of ACMS.Grade 12Bachelor’s Degree - Labour LawAdmitted attorney would be an added advantageMinimum 5 yrs. Labour Relations experience is essential with extensive exposure to CCMA, Conciliation, Arbitrations, litigation, unions etc.Training experience would be advantageousTES Industry exposure advantageousSolid reporting and administration skillsPROCESSAccountable for the improvement of quality, service and desired work outputs, advising on procedural and process improvements; enabling adherence to a set framework of policies and procedures.Proactively identify process-related operational problems, determine cause and effect and recommend improvements to solve issues based on previous experience and an understanding of the context of the problem.Plan for the organization of work outputs and process improvement activities in light of a specific situational context related to an area of specialization.Gather relevant information related to specialization activities; collate and integrate into written reports for assessment or appraisal and present as input to managerial reporting or decision-making.Externally represent the company at CCMA / Bargaining Councils / Trade Union engagement.Manage and track disputes received within required timelines and presented, including tracking of positive or adverse awards in relation to prospects of success identified proactively and impact of performance on results in case presentation.Monitor Post for any legal documents received or served on regional offices and follow up with Adcorp entities to check if any legal documents were served on them.Ensure operations activities and support received are professionally attended to and closed out within required timelines and status reports provided. (e.g., s189 processes s197 agreements and processes, strike management, organisational rights, complex and, Mass. disciplinary hearings, union negotiations, collective bargaining and collective grievances, etc.)Union engagement meetings, e.g. wage negotiations, internal disputes, labour unrest; organisational rightsStrike Management: Protected and Unprotected; establishing picketing rules;Initiator at mass disciplinary enquiries;Chairing mass disciplinary enquiries;Chairing complex disciplinary e
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODI1M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778464&xid=1108_178253
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