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Results for quality controller in General Worker Jobs in Gauteng
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Roles and Responsibilities: Conduct with the feature team members, system analysis, design, development and testing for their assigned technical products or applications within the context of an agile/DevOps delivery model.Maintain and develop, deploy, and operate frontend and backend cross platform applications based on Java Frameworks.Manage application dependencies across the full stack from application to infrastructure.Implement robust automated test cases to ensure technical solutions meet expected outcomes and business objectivesCreate and maintain automated deployment pipelines to maintain quality control and deployment agility. Prepare and document standard operating procedures and protocols as well as required system documentationSupport operational excellence goals through strong operations knowledge. Resolve escalated support topics as part of tier-3 DevOps role to ensure the highest availability of critical applications.Plan and execute upgrade of existing applications, tools, and features. Create solutions and solve problems using a cloud-native toolchain, to ensure world-class uptime and business agility. Plan work-effort as partTechnical Skills: Back End: Java Quarkus or Spring Framework, Docker Containers, REST, SOAP, Kafka or IBM MQFront End: HTML, CSS, JavaScriptCI/CD: Version Control, Build and Deployment PipelinesTesting: Unit Test Frameworks E.g., JUnitInfrastructure: Cloud AWS or AZUREDatabases: SQL Language
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU4NTM4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213851&xid=1108_58538
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Stock control experience within the steel industry is essentialThe aim of this role is to increase profitability by maintaining optimal stock levels of quality products at all timesWorking knowledge of inventory management softwareActive participation and oversee inventory auditsKeep updated inventory records (including daily shipments)Ensure purchases do not exceed budgetMonitor staff to ensure that all stock control systems are adhered toData capturing of stock information and daily reportingHandle stock takes stock checks, stock count and inspectionEnsure stock lists are correctly updated and documentedManage physical inventory storage and track shipmentsMaintaining reports of purchases and pricingForecast supply and demand to prevent overstocking and running out-of-stock Enter purchase details (vendors information, invoices and pricing) into internal databasesFacilitate quick, efficient and correct stock sortingGood communication skills to interact with vendors, clients and internal teamsExcellent organization skillsComputer literate (Excel and Pastel)
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Responsibilities: Client responsibilities: Liaise with regards to all Client RequirementsLiaise with Client’s CustomersRepresent the DP Brand in a respectful mannerReceive orders and instructions for Client requirementsCommunicate timelines and status of various jobsGive advice on potential different solutions for jobsSite visitsClients sign off on completed JobsBuild basic presentations in MS PowerPoint for Client Proposals. Operational responsibilities: Overseeing all jobs pre, in and postproductionEnsure office supplies are stocked up to for continued production (Vinyl, Inks, Tape etc)Communicate Client Requirements to Designer and ApplicatorsSchedule, Coordinate and instruct operational requirements for Designer and ApplicatorsQuality Control of Printed workQuality Control on installed itemsEnsuring the client sign off sheet is completed by any team member.Ensure a safe and healthy working environmentOperate Design Program at a basic level to execute print requirements where Designer is not available (To be trained on the job)Operate Print machinery and replacement of input materials at a basic level where Designer is not available (To be trained on the Job)Prepare Printed requirements where designer or applicators are not available.Currently, no designer availability daily between 1pm and 5pm.Application requirements at a basic level where required.Collection and delivery of all requirements where applicators are not available to execute due to operational or personal requirements. Financial and administrative responsibilities: General Cost Management principles:Efficient use of materialsEfficient use of overtimeEfficient use of company vehicle and fuel by applicatorsBuilding of Quotes (basic level) when Operations Manager is unavailableInvoicing of Clients when Operations Manager is unavailableCapturing and tracking of Overtime by all team members.Documented scheduling of production and installationsBasic Administration requirementsREQUIREMENTS Good and clear communicationAbility to work under workload and time pressureAvailability to communicate at all hours within reason.Time ManagementCost ManagementPeople ManagementRespectful and AssertiveAttention to detailVisual appeal of executed installations.Ability to work with Microsoft Product suit Experience: At least three years in the eventing industry with tight deadlinesAt least two years in a production environmentAt least two years supervising staff
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CenturionRole Purpose:Existing MIS databasesExisting reports and dashboardsExisting data warehousesDevelop, test, deploy, maintain and support new databases, and reporting, data warehouse and business intelligence applications from high-level business requirements and designs, through the Software Development Life Cycle.Remain informed about developments and trends in the data enablement field to assist the business to keep its data analytics and management capability up-to-date, and able to meet the future needs of the business in a constantly maturing and increasingly complex short-term insurance industry. Responsibilities:Internal ProcessCollaborate with Project Managers and Business Leaders to deliver quality, effective management information, data warehouse and business intelligence applications, in line with the agreed development process and business needs.Collaborate with stakeholders to gather requirements, conduct analysis and prioritise requests.Conduct research and evaluate potential technical solutions to identified business problems.Translate business requirements into workable solutions and document solutions into technical specifications, partnering with Business and/or System Analysts when required.Design and code new database and analytics functionality using code that is readable, maintainable and re-usable.Conduct Unit Testing of own code and resolve all issues/queries timeously.Contribute to user acceptance testing (UAT) to ensure that functionality is working correctly.Deliver solutions into the applicable production environment once testing has been completed.Provide stakeholders with regular feedback on the technical design and timelines for solution ensuring that business needs are met.Maintain existing databases and applications according to change requests approved by business as and when needed.Diagnose root causes of issues through problem-solving and recommend potential solutions.Monitor performance of solutions and make recommendations to improve the performance and functionality of the solutions, where appropriate.Log issues found in existing systems as internal change controls and ensure successful resolution of issues. Role-Specific Responsibilities And OutputsDevelop, implement and document Business Intelligence Solutions (Internal Process):Contribute to the overall data warehouse architecture and data base designsMaintain and oversee the administration and maintenance of the data warehouseDevelop and maintain Business Intelligence and reporting technologies and processesTranslate stakeholder requirements into technical specifications for Business Intelligence (BI) reports and applicationsDesign and develop reports and dashboards based on Business Requirements Document (BRD) and customer specificationsDevelop feasible technical specifications and process flows for data provision activities in support of the development of business intelligence solutionsEnsure the continued maintenance and enhancement to existing
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The incumbent will be responsible and accountable for assessing, reviewing, and managing Capital Disability, Dread Disease and Income Disability Claims and other claims which need a medical assessment component. The person will need to ensure that the standards of decisions taken is equitable and made in accordance with the principles and philosophy of the Company. The incumbent will need to ensure that service level agreements are adhered to and that claims are assessed and reviewed to the clients satisfaction.KEY OUTPUTSResponsible and accountable for disability and dread disease claimsAssess all disability and dread disease claimsLiaise with the relevant role players for claims needing active managementMaintain the competence within the Company to ensure that disability claims issued are dealt with efficiently, service level agreements with internal and external clients are met and quality control is adhered to according to the audit requirements.Meet regularly as requested with brokers and their clients to discuss relevant claims issues and resolve any outstanding queriesEnsure that good knowledge of policies, terms and conditions and their application is maintained. Ensure claim standards are met relative to policy wording, market practice and the Company practiceAssist with processes not within portfolio when requiredQUALIFICATION AND EXPERIENCEMatricMedically aligned degree is preferable e.g. Occupational Therapy, PhysiotherapistPreferably with claims assessing experience in Group Risk as a claims environment with exposure to Income Disability Claims (PHI) Capital Disability and Dread Disease Claims or clinical experiencePERSONAL ATTRIBUTESIntegrityAssertiveCustomer CentricityAbility to maintain confidentialityAbility to work under pressurePatience and empathyAccuracyAbility to work independentlySKILLSClinical experience essential - corporate group life would be an advantageExcellent Knowledge of Microsoft OfficeExcellent Telephonic skillsExcellent interpersonal skillsGood written and verbal communication
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Contract: 6 Months To support the IB executive office in achieving and effecting plans on the overall strategic and operational objectives through the provision of high-quality analytical reporting, project management, reporting and administrative capability and by positively representing the business to internal and external stakeholders. Africa Region travel may be required Minimum qualification: Masters Degree (Business Commerce)Master’s degree in Finance or Business Administration (MBA) preferred.Post Graduate Degree (Business Commerce) or Honours degree in Business Commerce5 years experience3-4 years - Experience in Client Behaviors, Analytics, and reporting Investment Banking3-4 years - Experience in CIB Client operating model, processes in Investment banking product suite are beneficial Business Support This role requires experience across a wide range of areas including but not limited to consulting, risk advisory, economic and financial risk advisory, risk operations for CIB, financial services knowledge including treasury and capital management, project management, business MI and reporting, administration, stakeholder management, finance, risk, and research.Economics Internal relationships Provide and receive a serviceService from enabling functions, risk, treasury, and capital management and coverage. Services to the same group and to selected IB Exco representatives. External relationships SuppliersThird Party Service ProvidersManage the relationship External relationships External Auditors and ConsultantsOperational support the relationship Work environment Strategic contributionPartner with the Head IB Strategy Enablement to operationalise the strategic pillars and contribute to global enablement of strategic projects with a primary focus on South Africa. Contribute towards packaging and cascading/communicating the strategic decisions throughout the organisation. Policies, procedures, and processes Manage and ensure accessibility and effective implementation of policies, procedures and controls covering all areas of assigned departmental activity so that all relevant procedural / legislative requirements are fulfilled. Understand the impact of new regulatory requirements on the business and collaborate with business process management teams to update affected processes to maintain compliance. Operations management Manage the day-to-day operations of the IB teams within required performance parameters. Provide support to selected members of the senior leadership team to enhance the execution of their responsibilities. Contribute towards the enhancements of a stable IB platform. Manage all associated document management, governanc
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzQ4OTU1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1174642&xid=1108_48955
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Employer DescriptionA Trendy and Up-Market Restaurant, situated in Randburg.Job DescriptionYou will be responsible for the following: Opening and closing procedures, Staff rosters, Staff training, Daily section checks to ensure all departments are compliant with health and safety protocols, daily stock take, receiving and ordering of stock, Cost control, Input of stock into POS systems, Strong customer relation skills, Tend to disciplinary matters when needed, Quality control at the pass during service, Good knowledge of Portuguese Cuisine, Good spirited, Go getter all round stand in when the General Manager is not in, Have the ability to jump in and help in all areas from Grill to Sculler, hands on at all times, Quick thinker who knows how to diffuse a panic by creating order in a humble manner.QualificationsMatricDiploma in Hospitality Management (Not essential but advantageous)SkillsMinimum 5 years in a Senior Management Role. Ability to handle up to 150 guests in a seating. Microsoft office savvy. Excellent know how on POS systems(Front office and Back office) Take initiative at all times.Salary / PackageNegotiable
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0MDI1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188345&xid=1109_74025
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We are searching for a new assistant manager to join our team who is interested in helping to hire and train other team members. You will also assist in making sure the team adheres to company policies, resolving customer complaints, leading the team, and organizing the team schedule.To be a great fit for this role you should have a consistent work history and previous experience as a senior staff member or as an assistant manager. A passion for customer service and team mentoring is also a plus.Assistant Manager Responsibilities:Ensuring company policies are followed.Optimizing profits by controlling costs.Hiring, training and developing new employees.Resolving customer issues to their overall satisfaction.Maintaining an overall management style that follows company best practices.Providing leadership and direction to all employees.Ensuring product quality and availability.Preparing and presenting employee reviews.Working closely with the store manager to lead staff.Overseeing retail inventory.Assisting customers whenever necessary.Organizing employee schedule.Ensuring that health, safety, and security rules are followed.Taking disciplinary action when necessary.Ensuring a consistent standard of customer service.Motivating employees and ensuring a focus on the mission.Maintaining merchandise and a visual plan.Maintaining stores to standards, including stocking and cleaning.Completing tasks assigned by the general manager accurately and efficiently.Supporting store manager as needed.
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The Instructional Designer combines the art of creating engaging learning experiences with the science of how the brain works. Using technology, the ID facilitates the gaining of new knowledge, skills, or attitudes. Using models to create engaging learning activities based on the science of how people learn.Primary Responsibilities for the RoleLearn · Identify knowledge, skill or understanding which is required to improve performance and capability· Take the needed steps to acquire the knowledge, skill or understanding· Incorporate the new abilities into the day to day operational activities to improve performanceTeach · Impart the knowledge, skill or understanding through coaching/mentorship· Verify the knowledge has been imparted successfully· Take steps to rectify gaps in transfer of the knowledgeDiscover/Innovate · Actively identify opportunities for improvement targeted specifically at your role and function· Strategize, invent, or originate previously unknown opportunities· Re-invent, re-invigorate and re-define previously existing operations into new improved, more efficient, resilient methods or operations by recommending, obtaining approval and implementing solutions.Display Behaviours · Emotional Intelligence • Ability/Capacity to be aware of, control, and express emotions· Handle interpersonal relationships judiciously and empatheticallyHigh Performance · Strength – demonstrate positivity, mental toughness and stability during stressful periods and periods of low activity· Flexibility – adapt to new concepts and ideas, ability to collaborateBusiness Acumen • Resilience – demonstrate ability to move forward despite setbacks• Endurance – consistently deliver at peak performance over the long term• Business Acumen • Understand main business drivers to impact on decision making• demonstrate financial impact awareness Accountability • Follow through and deliver results despite obstacles• Admit to errors and takes corrective action to avoid repetition• Approach own work with dedication and high sense of responsibility Problem Solving • Identify, analyse, organize and solve problems and issues in a timely and effective manner• Anticipate problems, identify root causes and take corrective action• Evaluate effectiveness of a solutionQuality Focus • Ensure the quality outcome is achieved· Take caution in preparing the details relevant to the process· Follow process to ensure high quality outputResults DrivenConsistently deliver required business resultsSet and achieve goals, consistently complies with quality standards and meets deadlinesMaintain focus on organizational goalsDetail Orientation Show concern for
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By working within our established Development and Product teams, you will be a key leader in the iOCO organization. Although day to day coding is not a core functional of this role, an individual who is naturally inclined to be hands-on involved in coding standards would be ideal.You will be required to have proven track record of technical leadership roles delivering solutions within defined timeframes, and within a demanding client centric environment.Main areas of responsibility includes: Directing Software Architecting, Programming and Documentation Development Processes across a number of teams that consists of Developers, Business Analysts, Scrum Masters, Architects and Tech Leads.Control and manage choices available during development by choosing a standard way of pursuing application development by creating, defining, or choosing an application framework best suited for the engaged and client.Recognize potential reuse in the organization or in the application by observing and understanding the broader system environments and ecosystems, creating component designs showing knowledge of other applications across the iOCO landscape.Where appropriate, subdivide a complex application, during the design phase, into smaller, more manageable pieces during client engagement processes.Understand the interactions and dependencies among components, teams and clients.Carry accountability for the quality of the final product and projects.Responsible for the technical growth and mentorship across various iOCO teams, inclusive of recruitment and retention of technical team members.Where appropriate, provision required skills, select an appropriate deployment model, direct testing protocols to validate releases, and monitor performance after releases. Experience and expertise: At least 10 years experience in Software Development with a minimum of 3 years experience in managing software development teams whilst still having hands-on architectural or distributed systems experience.Experience with delivering software projects using Agile / Scrum methodologies.A strong track record of project delivery for large, cross-functional, and co-dependent projects.Must be able to assist strategically in advising on new technology.Must be able to communicate effectively with both technical and business executives.Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.Strong problem-solving abilities.Proven track record of multi-tasking between business development, client-side delivery, and people management.Solid exposure in back end front end and integration development.Must have a good understanding of DevOps implementations and disciplines such as: Continuous IntegrationContinuous DeliveryAutomated Environment Provisioning using Docker and/or Kubernetes (Con
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Minimum requirements for the role: A Bachelor of Pharmacy degree and registered with the South African Pharmacy Council is essential.Previous experience having worked in a Regulatory Affairs role within the Pharmaceutical Industry is essential.Previous experience having worked within a QA/QC management role would be preferred for the role.The successful candidate must have the ability to manage priorities, work on multiple matters at once, meet deadlines and have good communication skills. The successful candidate will be responsible for: Ensuring high standards of pharmaceutical care in accordance with good practice and other legal requirements.Ensuring compliance with the legislative requirements as set out in the Medicines and Related Substances Act 101 of 1965 and Pharmacy Act 53 of 1974 as well as all applicable legislative requirements for the Companys product portfolio and all regulations and guidelines pertaining to the import and export license for medicinal products and good manufacturing practices.Ensuring compliance with statutory and regulatory requirements of the various authorities in South Africa and related authorities in other African countries where products are sold.Providing regulatory intelligence and advice to the business divisions with regards to regulatory changes affecting the importation and exportation of the products.Responding to requests adequately, satisfactorily and timeously for external customers.Managing compilation of dossiers and technical files for registration applications of new products in South Africa and related authorities in other African countries.Maintaining existing dossiers and technical files, as per global and local health authority requirements.Submitting and following-up on all product registration amendments.Managing the quality control system.Liaising with the source of supply on all quality related issues.Compiling all release documentation as well as the release of all products.Investigating and reporting on customer complaints as per local and Company requirements.Investigating and reporting on defective or rejected products.Performing all daily activities in line with the Companys policies and code of conduct, integrity and compliance. Salary package, including benefits, is highly negotiable depending on experience gained.
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Job and Company description: This FMCG and manufacturing industry leader, famous for its individualist approach to excellence, and its focus on continuous advancement is looking to expand its financial department. They are focused on bettering their performance by the addition of a financial manager, to take on the cross-sectional functions. They are a leader focused on the highest quality and delivering results to every client.You will be tasked to take on duties such as:Financial reporting and management reportingStatutory finance Vat and tax managementCAPEX and asset managementControls and complianceIFRS complianceIf you are ready to put your stamp on this industry leader, by being a valued addition to an ever-expanding team, apply today! Education: Qualified CA(SA) Job Experience & Skills Required: Between 5 to 10 years of commercial experienceAt least 3 to 5 years of experience in middle/senior managementManufacturing, FMCG, Pharmaceutical, or similar experience is essentialInterviews are currently happening now do not miss out. Make sure to apply now with Raelene!
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Job Objective: To coordinate and supervise design functions within a project/study context.Ensure that designs are in accordance with project / study requirements and company objectives and are produced in a timely and cost-effective manner.To work in a safe manner, complying with and actively contributing to the Company Health, Safety and Environmental HSE policies, manuals, and procedures. At all times considering the health, safety and welfare of fellow workers, visitors, clients, community, and the environment. Key Accountabilities & Responsibilities: Prepare piping technical specifications, calculations, reports, design criterion and other documents as required by the project.Responsible for piping engineering content, discipline design drawings and technical documents within a project / study.Required to serve as discipline lead engineer from time to time depending on operational requirements.Produce designs in accordance with project, discipline, statutory regulations, good practice, and company procedural requirements.Produce project filing system which is maintained and kept up to date in a discipline or project system, which all project design personnel utilise.Engineering input into PFDs, P&IDs, line lists, valve lists and SPI lists.Ensure the that designs produced support the method of construction and ease of plant maintenance and operations.Ensure piping design engineering standards are maintained and adhered to on all projects.Provide technical guidance to Project staff on various aspects of design.Review piping installation contract tenders and produce technical adjudications / recommendations.Review and comment on design documents and drawings from own discipline and from other disciplines.Review vendor documentation for compliance with project / study specifications.Compare procurement costs against budget and provide feedback to estimating.Review vendor documentation for compliance with project specifications.Estimate, control, and review design scope changes and key quantities.Provide feedback on the quality, use and value of design systems used in design.Assist with plant installation and commissioning of piping.Liaise with client to ensure that design is in accordance with agreed requirements.Liaise with Site construction staff on resolution of piping engineering design issues.Conduct regular piping engineering/design group meetings within a project context.Provide timely reports regarding all discussions held and progress made. Ensure all correspondence is recorded.Provide input into progress reports, including listing achievements and highlighting issues as required.Provide engineering support to construction team during plant installation and commissioning of pipingEnsure compliance and take initiative for safety and environmental aspects.Keeping up to date with developments in the piping field e.g., updates
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The Role: We are looking for an experienced HR Practitioner for a 12-month fixed term contract for our client in Mpumalanga.We are looking for 3 to 5 years of work experience as an HR Practitioner, working with TES and Labour Broker Employees on Projects for the BU. We require your extensive knowledge of the SAP HR Systems and audit procedures. Will be responsible for the following: Support to all Contractors on the project by facilitating the contractor recruitment processReporting weekly and monthly local labour statsOnboarding reporting and general HR matters Minimum educational level:                                                     National Diploma in Human Resources ManagementBTech in Human Resources Management Skills and Experience: Duties and Responsibilities include the following:      Do quality checks on documentationEnsure data is captured accuratelyEnsure availability of information for client feedback and reporting purposesEnsure that all relevant information is available for capturingExecute responsibilities in a manner that is in accordance to guidelines and standards associated with Human Resources (HR) services within Business Unit (BU) = Projects ER strategy and Recruitment procedureComply with HR metrics, standards and guidelinesEnsure contractor compliance to applicable policies, processes, procedures and applicable statutory laws and regulationsAddress discrepancies/unlawful practices by reporting it to the managerApply ethical principles in the practice and processing of HR relevant dataUnderstand the key business drivers of the business unit, Project team Contractors and theinterrelationships between other functionsMaintain relationships with both internal and external customersAttend to customer requests, complaints, needs and challengesConduct regular follow-ups to ensure problems have been resolvedImplement a customer-centric approach and consistently deliver qualityHR servicesLink up with business partners to ensure that the HR value chainFacilitate the Employee Assistant Programme (EAP) referral process (?) Incl. in comms)Generate and complete Quality Assurance (QA) management reports and recommendations on trend analysisResponsible for quality of SAP HR master dataDistribute information, control and change documentsPrepare and complete management reports and analysisMaintain and ensure a healthy environment and safe operations practicesEnsure compliance with all applicable Safety, Health and Environment (SHE) policies and procedures in line with set standardsEncourage a culture that focuses on safety in all operationsÂ
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Financial Controller - Boksburg Salary: Negotiable depending on experience Purpose of Position: Complement Recruitment are recruiting for a Financial Controller for a permanent position based in Boksburg, Johannesburg, Gauteng. This is a senior management role within the FMCG Manufacturing sector, of which the FC will oversee all functions of the finance and accounting department. The responsibility is to manage costs and improve process efficiency within the business and report on these findings to EXCO, detailing your solutions and guidance based on your professional technical accounting experience. This position reports to the General Manager (CA) SA.Check out Our Site to Apply Directly for this Job by clicking here - https://bit.ly/3LkgmiK Minimum Requirements :8-10 years of experience as a Financial Controller, currently at senior EXCO level10-15 years of combined experience in Accounting and FinanceBCom Degree in Finance, CIMA, ACCA; Chartered Accountant CA(SA), SAICA PreferredMust be from a Manufacturing, FMCG Environment - on a senior level (reporting to EXCO)Industry-specific forecasting and analytics skills.Technical and strategic mindsetMeticulous, perfectionist nature Team player personality, passionate about the finance field, mentor and coaching leadership abilities Own Transport, preferably residing in the East RandAdvanced MS Excel, MS Office, SAP & Other software programs Skills And Knowledge: ü Outstanding knowledge of accounting principles and proceduresü Strong technical experience with creating financial statements and general ledgersü Good understanding of accounting softwareü Sense of ownership and pride in your performance and its impact on the companys successü Critical thinker and problem-solving skillsü Team player; Good time-management skillsü Great interpersonal and communication skills.ü Well-developed leadership skills; Mentoring direct reports and the team as a whole Duties: Coordinating and directing the preparation of the budget and financial forecasts and report variances.Developing financial strategy, including risk minimisation plans and opportunity forecastingHigh-level financial reporting and analysisImproving efficiencies and reducing costs across the businessManage the budgeting and forecastingCash flow management; Payroll processingWorking closely with EXCO to share reports and analysis findingsOversee various finance and accounting operationsIdentify accounting and financial issues and suggest timely solutionsPreparing financial statements as requestedSupport month-end and year-end close processManage quality control over financial transactions and reportingCoordinate the preparation of regulator
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Main purpose of the job:Assume overall direct responsibility for the deliverable of the Medical Market Shaping output, manage all milestones, timelines, and any emerging interdependenciesLead the implementation of the Medical Market Shaping workingLocation:Parktown – JohannesburgKey performance areas:Provide overall project leadership of market surveillanceDevelop market shaping strategy and detailed annual work plansFacilitate and lead deal designIdentification and design of market-shaping interventionsOversee the development of technical content needed to engage with all external stakeholdersLead and coordinate implementation of the market-shaping outputDevelop and maintain a strong relationship with Unitaid (donor) as relates to the market-shaping output workManage the contractual relationship with CHAI and ensure that they, as sub-grantee meet all their key technical deliverablesWork closely with CHAI and oversee the implementation and monitoring of defined supply-side interventionsManage the contractual relationship with various drug manufacturers as relates to incentivesManage the day-to-day relationships with all stakeholders, in particular with CHAI, and maintain technical oversight over their deliverables and all other stakeholder inputsEnsure comprehensive and timely reporting to UnitaidContribute to the strategic direction to the projectDevelop and effectively manage relationships with relevant Wits RHI structuresManage day-to-day operations and coordination of the market-shaping outputEnsure project deliverables are on track to deliver high quality, timeous, successful project outcomesOversee coordination between the two output streams: (1) Supplier Engagement/Contract Management; (2) Drug Development & Regulatory ProcessesEnsure the market shaping work (output 4) dovetails with other Unitaid-funded work, particularly Project PrEP (output 1, 2, and 3)Oversee the management of the broader market-shaping output team – 6 team members in totalManage the market shaping budget – e.g., oversee and approve such aspects such as payments to CHAI and incentives to drug manufacturersReport monthly on key achievements, challenges, and any anecdotal success storiesSupport financial management and control as related to the above Human Resources and other activitiesPlan, convene, and produce reports for monthly one-on-one meetings with supervised staff to monitor performance and supportAttend to all staffing requirements and administrationOversee the duties of subordinates to ensure optimal staff utilization and maintenance of sound labor relationsPlan, organize and lead staff performance assessmentsIdentify substandard performance by team members and plan and implement necessary corrective actionCoach and train subordinates and team members to ensure the acquisition of knowledge and skills required by the organizationLead the promotion of harmony, teamwork, and sharing of informationProvide day-to-day support to all project staffTake ownership and a
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzM2NV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777551&xid=1108_177365
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RequirementsAn MS or BS degree or the equivalent practical experience3+ years’ experience working as a DataOps Engineer or in a similar role, with a strong focus on data engineering and automation3+ years of experience using Python to develop enterprise-grade software using appropriate design patterns and principlesStrong experience with cloud platforms such as AWS, Azure, or GCP, and expertise in utilizing cloud-based data services (e.g., AWS Glue, Azure Data Factory, Google Cloud Dataflow)Solid understanding of modern data architecture, including data modelling, ETL/ELT processes, and data warehousing conceptsExperience with version control systems (e.g., Git), containerization technologies (e.g., Docker/Kubernetes), infrastructure as code (e.g., terraform), and CI/CD pipelinesFamiliarity with data governance, data security, and data privacy practicesResponsibilitiesDesigned, developed, and maintained scalable data pipelines and workflows to support data acquisition, processing, and transformation activities in an agile and iterative mannerCollaborated with data scientists, software engineers, and other stakeholders to understand data requirements and implemented efficient data solutions to foster team self-service and improve collaboration and communication between departmentsImplemented and optimized data integration processes, ensuring data consistency, accuracy, and reliability across different data sources and systemsAutomated data operations tasks, including data ingestion, data validation, and data quality monitoring, using appropriate tools and technologiesIdentified and resolved data-related issues, troubleshoot performance bottlenecks, and ensured optimal data processing and storage
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Scope of position
Customer Service Team Lead acts as the contact point for all team members hence excellent communication skills is required. You need to act proactively to ensure smooth team operations and effective collaboration. You will be responsible for supervising, managing and motivating team members on a daily basis by optimizing group dynamics and team composition. Ultimately, you should lead by setting a good example and engage the team to achieve the necessary KPIs.
Key responsibilities
To motivate, develop and mentor team members in a dynamically changing environmentDrive process performance to achieve and exceed SLA deliverablesLead and deliver complex client engagements that help identify, design and implement creative business solutions for the companyProvide excellent customer service and determine the needs of the client.Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performanceManage Shrinkage, Productivity and control attritionManage dips in performance with adequate reinforcement plans proactivelyPeople management and associated responsibilities like performance and development managementAbility to communicate well and Manage relationships with internal and external contactsManage & delegate daily volumes within team and coordinate activities to ensure daily BAU delivery is in line to customer KPIsUnderstanding of processes run by team and ability to bring in improvements and efficiencies within operationsCreate a mode of operations to be adhered to by team members in order to maintain good routine and orderlinessConduct Team Huddles to discuss process updates, feedbacks and key focus points for the dayAnswer and manage client queries/complaints across LOBs, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutionsAble to mentor team in process & quality parametersPerform Root Cause Analysis to identify key AFIs and create action plans / goals to improveProvide Direct Customer Support, answer live chats or/and social media from customers to provide quick resolution of issues and questions or may provide assistance to a team member.Create, Publish and Maintain operations related reports on timely mannerDiscover training needs and support in training to provide the necessary coaching on groundCollaborate with the different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performanceAny additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPIAdh...
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The responsibilities will include, but not be limited in any way to:Ensuring an excellent quality of service is given to clients at all timesOnline accounts verification and activationBuild and establish relationships at all levels with internal departments, so as to ensure that timeous resolutions are found to any problems that might arise To provide support to the correspondence and walk-in-centre teams as and when requiredCompleting administrative and repetitive tasks in keeping accurate, detailed stats of all queries and correspondenceIdentifying and proposing solutions to process and service related failuresTo supply marketing material via various Media forms to all interested partiesDatabase updates and information maintenance Qualifications and experience which are Non-Neg.Relevant business degree or studying towards NOT NEGMatric/Grade 126 months contact centre experience/client services experienceExcellent verbal and written communication skills (good voice and good diction)Be multilingualITC/CRIM ClearComputer LiterateSkills: The importance of this role is that the candidate should possess all of the following skills.Self Control, Initiative, Analytical Thinking, Professionalism, and Administration SkillsFriendly and diplomatic nature with a passion for peopleMaturity to speak confidently with intermediaries and clientsHave an aptitude to learn different productsPosses the highest standards of personal integrity and the ability to maintain confidentialityCope with shifting prioritiesEnsure conformity with processes and rulesOrganised and self-disciplinedEnjoys working in a team environment.Numeric and Verbal AbilityQuality Focus (Attention to detail and Accuracy)Adaptability, Stress toleranceAbility to deal with complexity of different types of calls and clientsAbility to prioritise and function positively under pressureAccept accountability and take responsibility for tasks doneAbility to relate to others
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POSITION SUMMARY
The DGM is the overall in charge of the Call Centre Operations that support the internal and external clients on a day-to-day basis. The DGM is the first Line management. Directly responsible for 400-1000 FTE’S depending on process requirements. Responsible for ensuring the highest level of service for our clients; promoting development, growth and providing leadership that promotes and encourages teamwork. Responsible to manage all the business function in association with all Internal and External stakeholders.
Meet customers’ expectations by planning and implementing call centre strategies and operations, improving systems and processes and Managing Call Centre staffs.
Experience preferably in Inbound & Outbound onshoring operations.
DUTIES & RESPONSIBILITIES
Determines call centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviewsDevelops call centre systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementationsMaintains and improves call centre operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgradesAccomplishes call centre human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Meets call centre financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actionsPrepares call centre performance reports by collecting, analysing, and summarizing data and trendsMaintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgradesMaintains professional and technical knowledge by tracking emerging trends in call centre operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional soci...
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