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Results for call center in General Worker Jobs in Gauteng
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vivo is looking for a Service Operations Manager with 5-9 years experience in telecoms
* Th 3rd Party Repair center (incl network operator’s repair center and authorized repair center ) development & Official service center construction & Service Image management
* Monthly operation performance and Goal formulation and operation result management
* Relationship maintenance and management both 3rd party repair center and vivo
* Abnormal escalation Complaints Cases dealing
* Co-ordinate with distributer and retailer and company internal dept and HQ
* Relationship maintenance both vivo authorized repair center and vivo
* Service image promotion and service info promotion
* Call center supporting
* Team skills improvement
* Be subject to superior arrangement
* MS office skills :Above average
* Team management and Training skills
* Mobile phone after-sales industry
* Creative thinking and unique perspective
* Benfen and Better Attitude & Better Moral Quality
* MS office skills :Above average
* Team management and Training skills
* Mobile phone after-sales industry
* Creative thinking and unique perspective
* Benfen and Better Attitude & Better Moral Quality
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU0OTA2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242851&xid=1555_54906
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Good day Am looking for any general work that's currently available, my qualifications are computer,business and and call center certificate my whats app number is 060 827 9253
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Client Relationship Management and Retention
· Maintaining constructive contractor company relationships with a focus on client retention and solution utilization
· Report on subscriber engagement, risks and health
Portfolio Growth
· User needs identification
· Product and solution functionality specification identification
· Product and solution demonstrations and upselling e.g. Elevating contractor subscriptions, converting subscriptions to basic employer license, conducting functionality
demonstrations.
Contractor Portfolio Management
· Conducting contractor on-boarding and subscriptions
· Provide user support on assigned contractors
· Conduct subscription renewal liaison
· Manage contractor status
Provide user support (In-bound)
· Provide user support for in-bound queries and questions on the Company system
· Provide basic administrative guidance and or referral to safety file administration partners
Telesales (Out-bound)
· Conduct and or participate in telephonic canvassing on generic or new products and features to existing clients and new prospects
Compliance verification
· Conduct document verifications (as and when required)
System administration
· Complete all administrative data capturing on a daily basis (as required)
· Maintain accurate client engagement records on in-bound and out-bound activities
· Assist with invoice reconciliation on the billing system as required
Managerial Support
· Management reporting on productivity
· Assist with any additional reporting, report input or report generation (as required)
· Attend and prepare for all individual and team engagements as scheduled by the manager
· Assist with new team member orientation and training (as required)
Requirements
Qualification
· Grade 12 (South Africa) or any similar qualification
· End-user application certification
· Relevant first degree or diploma in any of the following fields HSE, Logistics,
Experience
· Previous support center experience
· Performance reporting
· Salesforce or another CRM tool
Technical Skills
· Excellent relevant international language proficiency
· Customer Relationship Management
· CW system user skills
· End-user applications
· Report writing skills
· Sales skills
· Call center skills (telephonic and chat)
· Contractor management
· ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjI2Njg1NzQ1P3NvdXJjZT1ndW10cmVl&jid=1167723&xid=2626685745
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The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Callforce customer’s experience.
Experience and skills required:
2-3 years experience in a similar roleExcellent verbal, written and interpersonal communication skillsOutstanding customer service skills and dedication to providing exceptional customer careMust be self-motivator and self-starterFocus on quality and customer serviceExceptional listening and analytical skillsSolid time management skillsMust be able to effectively deal with people at all levels inside and outside of the CompanyCreative ability & writing proficiencyAbility to multitask and successfully operate in a fast paced, team environmentMust adapt well to change and successfully set and adjust priorities as needed
Responsibilities:
Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides trend data to site management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Monitors customer care email responses.Participates in customer and client listening programs to identify customer needs and expectations.Provides actionable data to various internal support groups as needed.Coordinates and facilitates call calibration sessions for call center staff.Provides feedback to call center team leaders and managers.Prepares and analyzes internal and external quality reports for management staff review.Perform other duties as assigned.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/1370446644?source=gumtree
2d
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The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Callforce customer’s experience.
Responsibilities:
Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides trend data to site management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Monitors customer care email responses.Participates in customer and client listening programs to identify customer needs and expectations.Provides actionable data to various internal support groups as needed.Coordinates and facilitates call calibration sessions for call center staff.Provides feedback to call center team leaders and managers.Prepares and analyzes internal and external quality reports for management staff review.Perform other duties as assigned.
https://www.ditto.jobs/job/gumtree/2392142811?source=gumtree
2d
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Inbound customer service call center agent needed for Airline company
RESPONSIBILITIES:
Receive calls from customers / passengersDeal with problems such as delays, cancellations etcExplain processes to customers and assisting them where necessaryWork in a team and longer than normal hours (shift work)Deal with confidential informationCommunicate with customers both verbally and in writing.
REQUIREMENTS
Grade 12One (1) to four (4) years’ experience in a Call Centre EnvironmentTravel or relevant qualification will be an advantageValid Covid-19 vaccination cardExcellent communication in English – speak, read and writeSolid computer literacyExcellent phone etiquetteNo criminal or credit recordAble to work on weekends, public holidays and flexible hours as requiredOwn transport would be an advantage.
SHIFTS ROTATIONAL:
07:00 – 16:0008:00 – 17:0009:00 – 18:0010:00 – 19:00Includes weekends and public holidays.
PERSONAL ATTRIBUTES
PunctualExcellent understanding or experience of delivering great customer service to a customerHigh degree of patience and assertivenessConflict resolution skillsImmaculate time keepingTrustworthy, professional and reliable, including dealing with confidential informationThe ability to work well under pressurePractice good time management and willingness to work longer than normal office hoursRemains focused in order to handle objectionsCustomer focused and service orientated.
https://www.ditto.jobs/job/gumtree/1604503986?source=gumtree
2d
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Outbound Sales Consultant
Our international client is looking for strong sales individuals to join our dynamic team in Sunninghill.
What You’ll be Doing
Lead generation from an existing client base.
During a Typical Day, You’ll
· Read from a scripted pitch
· Transfer warm leads to the USA team
· Work towards exceeding transfer targets
· Ensure high quality standards are adhered to
Requirements
· At least 6 months sales experience
· Computer literate
· Own transport (advantageous not essential)
· Excellent verbal communication skills in English
· Neutral accent
Working Hours
· Rotational shifts between 15h00pm to 03h00am
Salary – Basic, travel & shift allowances
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/2368239346?source=gumtree
2d
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US based client is looking for dynamic outbound agents on a night shift in Sunninghill.
Successful candidates will receive full product and systems training.
Responsibilities and expectations (not limited to):
Read from a scripted pitchTransfer warm leads to USA agentsMeet and exceed hourly/daily/weekly transfer target.Meet exceed Quality Assurance standards.
Desired Requirements, Experience and Qualifications
MatricAwareness of medical terms and disciplinesOutbound experience requiredExcellent verbal communication skillsNeutral accentComputer literateOwn transport (advantageous not essential)
Competencies
Objection handlingGood command of the English languageAbility to hold a conversation and think on your feet
Salary:
Paid per productive hoursShift allowance (Shift between 4pm and 4am only)Travel allowancePerformance incentives.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/3050698397?source=gumtree
2d
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PURPOSE OF THE ROLE
Build, monitor and maintain all outbound activity call sloping strategies. Design, monitor and manage weekly activity campaign schedules. Produce real-time performance and productivity data to support the operational management team, focusing on strong performance, quality and compliance standards. Improve the top-line business decision-making processes by collecting, analysing, and reporting of data on the various campaigns
DUTIES AND RESPONSIBILITIES
Ensure dialer execution is aligned to all business unit KPI’sAutomate data loading within the dialer.Drive innovation and strategy in the current dialer platform.Real time analysis & monitoring of dialer campaigns to ensure compliance and adherence to set KPI’sReal time Management of the dialer to ensure optimal agent productivity.Identify and communicate any data anomalies or agent behavior issues to Senior Operations Team in real time.Dialer Incident ManagementRegular maintenance of the dialer.Understanding of client requirements and ensuring the correct Dialer strategy is implementedMonitor, analyse & report on the dialer requirements across the various campaignsRegular Reporting and updates on lead usage at agent level.Drive dialer metrics (Answer Rate/ RPC Rate) to influence conversion to sales.Analysis of dialer outputs and results as well as the implementation of changes and improvements.Create reports that business can use to monitor metrics and make decisions.Analyse Dialer data and share opportunities for improvement.Develop and manage strategy to run outbound campaigns, ensuring the saturation and penetration targets are achievedCollaborate with internal and external partners to maximize achievement of business goals
QUALIFICATIONS AND EXPERIENCE REQUIRED
Matric / Grade 12A relevant certificate or diploma is preferredMinimum of 3 - 5 years of experience as a Dialer administrator in a Contact Centre is requiredFamiliarity with reporting to a sales and service Operations.2-3 years’ experience working as a Dialer administrator in a sales Outbound Contact Center.Experience in working with Microsoft BI Tools (SQL/SSIS/SSRS/SSAS/PowerBI)Experience in working MySQLExpert capability in Microsoft ExcelKnowledge of business processes and functional areaExperience in estimating solution development and delivering solutions against those estimates
BEHAVIOURAL AND COMPETENCY REQUIRED
Strong interpersonal skills with the ability to build and maintain professional relationshipsExcellent analytical skillshttps://www.ditto.jobs/job/gumtree/3733803594?source=gumtree
2d
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Helping customers implement innovative cloud computing solutions by using the latest, secured cloud computing technologies for Data Security, Data backup and storage, Improved Collaborations, Excellent Accessibility, Low maintenance cost, Mobility, Services in Pay-Per-Use and Unlimited Storage Capacity.
https://www.ditto.jobs/job/gumtree/1680513813?source=gumtree
2d
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The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Callforce customer’s experience.
Experience and skills required:
2-3 years experience in a similar roleExcellent verbal, written and interpersonal communication skillsOutstanding customer service skills and dedication to providing exceptional customer careMust be self-motivator and self-starterFocus on quality and customer serviceExceptional listening and analytical skillsSolid time management skillsMust be able to effectively deal with people at all levels inside and outside of the CompanyCreative ability & writing proficiencyAbility to multitask and successfully operate in a fast paced, team environmentMust adapt well to change and successfully set and adjust priorities as needed
Responsibilities:
Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides trend data to site management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Monitors customer care email responses.Participates in customer and client listening programs to identify customer needs and expectations.Provides actionable data to various internal support groups as needed.Coordinates and facilitates call calibration sessions for call center staff.Provides feedback to call center team leaders and managers.Prepares and analyzes internal and external quality reports for management staff review.Perform other duties as assigned.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/334739193?source=gumtree
2d
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We are seeking skilled and experienced Debt Collectors to join our reputable call center. The primary responsibility of this role is to effectively collect outstanding debts from businesses while maintaining a professional and compassionate approach.
Responsibilities:
You will be working Monday - Friday from 09h00 - 18h00 as well as 2 Saturdays a month from 08:00 - 13:30 Proactively contact customers via phone, email, or other communication channels to collect outstanding debtsMaintain accurate and up-to-date records of all collection activities and interactions with customers Analyze customer accounts and plan appropriate course of action to recover outstanding paymentsNegotiate payment plans and settlement agreements with customers, ensuring adherence to company policies and legal requirementsFollow up on payment commitments and monitor payment schedules to ensure complianceIdentify and escalate accounts requiring legal action or further collection effortsCollaborate with internal departments, such as sales and customer service, to resolve customer disputes and inquiriesProvide timely and accurate reports on collection activities, outstanding debts, and progress towards targetsStay updated on relevant laws and regulations related to debt collection practiceUtilize MS Excel and databases to manage and organize customer account informationMaintain a high level of professionalism, empathy, and customer service during all interactionsAdapt to changes in policies, procedures, and strategies related to debt collection
Requirements:
Proven 5 years experience collecting from businesses High school diploma (Matric) is essentialRelevant Diploma/Degree in Financial would be advantageousProven track record of meeting collection targets and working within deadlinesStrong ability to plan and execute strategies to recover outstanding paymentsFamiliarity with legal requirements and regulations related to debt collectionProficiency in MS Excel and databases for data management and reportingExcellent verbal and written communication skillsStrong negotiation and persuasion skillsPolite, compassionate, and confident demeanor when dealing with customersAbility to adapt to changes in policies, procedures, and strategiesClear ITC (credit) and criminal recordCredit 1,2,3 would be advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTYyMDI0ODI/c291cmNlPWd1bXRyZWU=&jid=1619994&xid=356202482
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Ensuring that the Advanced Support Team delivers an empathetic, confident service to thier customers
Actively driving adherence to the companys Code of Conduct, adherence to SLA’s and adherence to processes and procedures
Actively driving continuous improvement, a learning culture and innovation
Ensure that all shift management and administration requirements is completed on time and accurately.
Ensure that all customer engagements are dealt with within the prescribed SLA’s
Preparing and sending customer and internal stakeholder communication regarding outages
Requirements:
Minimum of an A+ and N+ qualification.• BSc / National diploma in Information Technology is advantageous.• At least 5 years’ experience in the ISP industry, of which 3 years must be in a technical call center team leader position.• Multi-lingual.• Computer literate, intermediate proficient in Microsoft office.• Knowledge in networking, cabling and switches preferred.• Good understanding of network device configuration• Good report writing skills.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjA5NzkwNTAyP3NvdXJjZT1ndW10cmVl&jid=375601&xid=1209790502
2d
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For further information please contact carole@torohc.co.za or call 074 839 8100
Delivering an exceptional customer service across all cus-tomer channels
Act as a subject matter expert regarding all related matters
Adhere to company processes, procedures, and codes of conduct.
Report to Head of Customer Care
Strive to resolve 90% of Channel Partner cases at first point of contact
Ensure the highest quality of service to all Channel Partners at all times
Requirements:
Knowledge, qualifications, and experience1. Call Center or Help desk experience2. Tele-sales experience is advantageous3. Minimum at least 2 years center experience.4. Multi-lingual is advantageous5. Computer literate, intermediate proficient in Microsoft office.6. Demonstrate that they are wired into the Digital world and understand technical processes
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82ODAzNzQ1NjM/c291cmNlPWd1bXRyZWU=&jid=375604&xid=680374563
2d
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Our client is looking for a Technical Support Consultant. This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. This is a contract role (6-month contract) based in Johannesburg.The primary purpose of this role is to function as a 1st level Support Consultant in the Support Services Hub within the Technical Services Department resolving technical issues relating to the company’s products/services.Matric/National Senior Certificate3 to 5 years technical experience in the relevant fieldLinux experience qualificationN+/A+ certificationExperience in a contact-center based environment.Linux experiencePayment industry knowledgeComputer Literacy – MS Office suite good verbal and written communication skillsRelationship buildingAnalytical ThinkingProblem Solving and TroubleshootingAbility to collaborate effectively in a team.Responsible for supporting all products on the monitoring platforms and maintenance of accurate data on all monitoring platforms.Monitor SLA’s and follow up on calls to ensure meeting of SLA’s.Assign and close calls correctly after technician’s site visit.Configuration of products for specific solutions within SLA’s.Assist with sim linking to correct terminals ensuring terminals are active and provisioned.Update configurations for estates and distribute updated documentsRespond to and action requests from business partnersManage and respond to escalations within SLA’s.CRM call logging and follow through with support processesEngagement with 2nd level support when required and follow through until completion.Escalation to 3rd parties as required (e.g. mobile networks, integrated solution suppliers and coverage)Provide technical and problem-solving training on the business’s products/solutions to internal and external support teamsAnswer customer calls and perform troubleshooting to ensure client site stays functional (diagnose root case, identify solutions and resolve)Log calls to field technician where required.Achieve call answer log, answer rate targets and solve rations.Facilitate ad-hoc project requests – outbound calls and database updates.Knowledge and support of all business and partner products and solutionsBackup to 2nd line Support team in case of resource shortage
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzk2M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778143&xid=1108_177963
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A Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems. Call Center Representative skills and qualificationsCall Center Representatives use a variety of soft skills and industry and company knowledge to provide the most comprehensive support they can. These skills and qualifications can include:Strong communication, both written and verbalGreat active listening skillsExceptional interpersonal and rapport building skillsA patient and empathetic attitudeStrong time management and organizational skillsAdaptability and flexibilityComfortable working in fast-paced environmentsTroubleshooting skills, either basic or advanced, depending on the role and industryComputer literacyPhone skills, including familiarity with complex or multi-line phone systemsIn-depth knowledge of a companys products and/or services
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzczNTY1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1187021&xid=1109_73565
2y
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Helping customers implement innovative cloud computing solutions by using the latest, secured cloud computing technologies for Data Security, Data backup and storage, Improved Collaborations, Excellent Accessibility, Low maintenance cost, Mobility, Services in Pay-Per-Use and Unlimited Storage Capacity.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg2MDg3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1216966&xid=1109_86087
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The Role: Contact center Sales Agent 3 month contract Position Hours 8:00 - 18:00 Mondays to Saturdays Main Purpose of Position: The successful applicant will be responsible for meeting and exceeding monthly sales targets through outbound telephonic selling and will be required to actively sell products within a pressurized environment.Main Responsibilities (including but not limited to): Conduct outbound calls and selling productsWill have to be proven closers with ability to convince clientâ??s to accept productAbility to accurately assess customer needs and potential, identify and deal with objections that may ariseBe comfortable with the sales process and show the ability to meet targetsAbility to sell high volumes of policies whilst insuring call of high qualityAbility to handle complaints as well as conflict telephonicallyAttention to detailSkills and Experience: Minimum Requirements: MS Office literateExcellent communication both verbal and writtenComputer literacy in both MS Word Excel Cooperative and empathetic to colleagues and customersRequired Knowledge and Experience: Grade 12 /MatricCredit Criminal Clear2-3 years outbound sales experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU3NjI1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1210916&xid=1108_57625
2y
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We at B-Sure Africa Insurance Brokers are hiring!
Are you a *young and motivated, energetic salesman/woman* with a strong command of the english language?
Do you want your work ethic, drive and ambition to determine how much money you make?
Then look no further!
We are looking for *resilient, young and dynamic sales consultants* to join our ever growing team at the head office in Bedfordview
*Responsibilities and Duties *
* Receive and process all cancellations received. This could be in the form of either cancelations confirmed (policies already cancelled by the insurer) or cancellations requests (policies which are active, and the client has the intention of cancelling).
* Meet daily minimum targets
* Action/attempt to action all assigned clients on a daily basis.
* To contact and attempt to retain clients by relationship building to minimize any future cancellations.
* Analyze customer feedback and provide any trends to the Retentions Manager, thus allowing for new techniques to be developed to ensure retention.
* Provide excellent customer services to ensure customer satisfaction.
* When communicating with clients, ensure that the client is aware of the importance of insurance and is able to make an informed decision regarding their cover.
* Explain to customers about new products and benefits, ensure all knowledge of products is up to date.
* (Perform customer negotiations and reach a fair conclusion.)()
* Ensure that all clients details are correct (banking details, personal information and risk items), if the client is retained.
* (Cancel policies with Insurance Companies, if not retained. )()
* Ensure that all admin is completed daily, to ensure B-Sure’s System correlated with the Insurance Companies’ System.
* Ensure all quotes have been performed correctly.
* At all times, update Cura with all details pertaining to last conversation with client.
* ILD Tests – attend training and pass tests on a monthly basis.
* Perform all other assigned duties.
* Matric is essential.
* Experience in a retaining role is beneficial.
* Some experience in a sales/call-center environment is advantageous.
*Key Competencies *
* *Communication Skills:* written and verbal: the capacity to clearly present information
* (Negotiation Skills:)() Ability to communicate, persuade clients to reach a compromise.
* *Time Management:* The ability to use one’s time effectively and productively.
* *Multitasking Ability:* Judge different work activities and shift attention from one task to another. Ideally, one needs to be able to meet the demands of several different tasks/stakeholders without dropping the ball.
* (Performance Driven: )()Ability to be motivated to take action, seize opportunities and pursue goals.
R7500 + Commission
* Matric is essential.
* Experience in a retaining role is beneficial.
* Some experience in a sales/call-center environment is advantageous.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQ4NDMxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1235387&xid=1555_48431
2y
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DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business.
ENVIRONMENT:
A dynamic Software Engineering & QA Consultancy in Joburg seeks the technical expertise of a Senior Systems Administrator to fill a 1 Year Contract role. You will play an integral part of a rapidly growing IT team, being responsible for the installation, monitoring and support of systems on-prem and Azure. You will utilise your skills of a Cloud Administrator and have the working knowledge of the skills required to provision, manage, monitor, and decommission Azure-related services. Additional duties consist of standard Enterprise Data center support of on-prem Servers. You will also require experience & proficiency in SQL, DNS, DHCP, Kerberos and Windows Authentication, Network and TCP/IP routing/subnetting, Cisco, PowerShell, Veeam, Symantec, Dell, Cisco & knowledge of IaaS and PaaS services.
DUTIES:
* Support and maintain IT Infrastructure i.e., SDE Servers, Network and Application Infrastructure.
* Track system uptime and availability and promote incremental increases to change velocity.
* Drive innovation, prioritization and engineering of new cloud capabilities to bolster the operating model.
* Deploy, monitor and support mission-critical cloud-based applications within SLA.
* Participate in on-call support, ensuring stability and performance of production environments.
* Respond to monitoring alerts according to defined playbooks and procedures.
* Participate in Post Incident Reviews and discussions.
* Build automation to prevent problem recurrence; eventually automate response to all non-exceptional service conditions.
* Be a subject matter expert in reducing and resolving production incidents by identifying preventive controls and driving proactive efforts.
* Implement and continuously refine high-quality processes and standards for infrastructure and technical operations that support agile practices and a fast-paced environment where customer needs are dynamic and evolving.
* Manage changes and release pipeline of software builds via DevOps.
* Work with offshore service providers where necessary to adequately provide capacity and delivery.
* Support and maintain SDE monitoring and analytics to help solve unique operational challenges.
* Maintain and SDE Asset Register.
* Monitor and maintain all levels of network security internally and externally as per SDE scope of work.
* Develop and maintain relevant IT Infrastructure policies, procedures and governance.
* Generate and maintain all service and product documentation i.e., SOP, Change Control.
* Manage existing and deploy new system configurations, including Windows Server, Virtualization.
* Support and implement security tools, policies, and procedures in conjunction with the company’s security team.
* Maintain and support SDE patch management.
* Mentor and up-skill 1st line technical suppor
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQwOTc4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1232762&xid=1555_40978
2y
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