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The purpose of this role is to be involved in the establishment of a modern data architecture that will encompass preparing data through the creation of automated data pipelines, that ultimately provide the business with self-service data solutions such as dashboards and reports. Analysis of large datasets will be required to discover actionable insights and process improvements that will be used to enhance our clients services to customers. The role requires working in an agile environment and participation in DevOps / MLOps automation driven culture. The role will require working with business stakeholders to ensure their operational data needs are being met as well as with the software development teams to leverage data insights in our client facing systems .The role will include the responsibility of meeting stakeholders needs for regular reporting – updating, running and automating of reports. Key Areas of Responsibility: Data ManagementML, cloud advantageous developing, testing, and maintaining data architecturesAutomating repetitive tasks and manual processes related with the data usageOptimizing data deliveryDesigning, developing, and testing large stream data pipelines to ingest, aggregate, clean, and distribute data models ready for analysisEnsuring the highest standard in data integrityLeveraging best practices in continuous integration and deliveryCollaborating with other engineers, ML experts, analysts, and stakeholders to produce the most efficient and valuable solutionsBuilding scalable and secure data mart and pipelines, often performing complex calculations with massive volumes of data from various sources to summarise various entity dynamics; andImplementing features, technology, and processes that move us towards industry best practices, improving on scalability, efficiency, reliability, and securityOperations and ownership of systems in production, responding to incidents Operational EffectivenessThe capacity to interact with many different personality types and the ability to maintain fair and impartial judgment. People management involves an understanding of employment law, of training, motivating employees and giving constructive feedback to help with business development and personal and professional growth of the teamWork with internal stakeholders to assist with data-related technical issues and support their data infrastructure needs.Implement data tools for analytics team members that assist in building and optimizing our productsDevelop and test architectures that enable data extraction and transformation for predictive or prescriptive modelling.Establish appropriate data monitoring processes to ensure availability and service levels are maintainedImplement data tools for analytics team members that assist in building and optimizing our productsDevelop and test architectures that enable data extraction and transformation for predictive or prescriptive modelling.Establish appropriate data monitoring processes to ensure
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NTEzNF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1794914&xid=1108_185134
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10h
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P&CI: CA l CIMA: Specialist: Risk Management, Assurance and Process Improvement: permanent Position: StellenboschThe core activities PCI Specialist are to support the P&CI Managers in the following areas to become a trusted partner for Local Management and Functions in achieving business objectives:Control Monitoring: Adequately monitor and report on the effectiveness of key controls, providing management with the information necessary to manage risks in an effective manner.Process and Control Management: to support development of standard operating procedures in line with the Client’s Frameworks for the OpCo.Continuous Process Improvement: enable the business to solve problems in an agile way to drive efficiency and continuously maximize performance through training, initiatives, and reviews.Risk Management: be a trusted partner in achieving business objectives, by facilitating the identification and assessment of key risks, assist with design of proper risk responses and providing assurance thereof.Compliance: to support and monitor adherence to key control frameworks within the OpCo to protect the Clients assets and reputation.Fraud Management: to provide support to help prevent, detect, and respond to fraud by facilitating the identification and assessment of key fraud risks, assist with design of mitigating controls and providing assurance thereof.Assurance: assists in coordinating the Lines of Defense activities: including Global Audit and External Audit.Key Performance Areas:Provide direct support to the P&CI Managers in the following:Process & Control Management:To ensure business processes and controls are appropriately designed, constructed, implemented, and maintained.Jointly drive with Local Management the design and documentation of business processes and controls applying the global process design and management methodology and the Client’s Enterprise Process Model (EPM).Ensure that controls are fully embedded in the design of processes, including Process Performance Indicator (PPI) and Key Performance Indicators (KPI) defined by the Business.Ensure PPI’s and KPI’s are monitored on an ongoing basis to identify any risk or opportunities from improvements (processes & controls). Identify and report any process activities that deviate from the global standard by Local Management.Control Monitoring:To monitor and test control effectiveness and rive the implementation of remediating actions.Ensure that the effectiveness of controls is monitored and/or frequently tested.Support/Coordinate Management in putting the appropriate actions in place and monitoring the progress of remediating activities.Process Improvement:To embed a process improvement culture, drive process and control improvement and realize benefits.Drive a culture of continuous improvement, benchmarking, Identify and innovation.Map end to end processes to identify and assess risks and control designs.Identify and clearly articulate the root cause of issues identified and i
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NTExMV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1794892&xid=1108_185111
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10h
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I.T Support Desk Analyst:Our client, a growing Managed Service Provider company, is expanding to the Cape Town market with full-time opportunities for experienced IT Support Desk Analysts. This is an exciting position where new employees can expand their careers in IT, including substantial training and certifications over the first year of employment. Our client prepares you to work in a fast-paced, agile, customer service-oriented environment while working individually and collaboratively with a world-class Support Desk team. Working as part of a team, successful candidates will share our values and have an interest in working with the latest technologies to provide exceptional customer service in support of our clients. Remuneration based on experience and qualifications.IMPORTANT: Candidate must reside in Cape Town as this is an onsite permanent position. Essential duties and responsibilities of the IT Support Desk Analyst include but are not limited to:Serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues.Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources.Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools.Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines).Escalate unresolved issues to Team Leads.Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner. Requirements:A matric certificate equivalent high school qualification.2+ years in general office and customer service experience1 year of experience with Windows, Microsoft Exchange and Office 365Excellent command of the English language.Must be able to perform computer functions and to operate basic office equipmentStrong written and verbal communication skillsAbility to work quickly, accurately and with attention to detail in a high-volume environmentMust be punctual and have good, consistent attendance. Must also be available for overtime when requiredShould demonstrate good listening skills and the ability to work well with internal and external customersMust use good judgment and be courteous and tactful in communications with othersMust be a team player and willing to aid others where and when neededSDA shifts are based on US times and the candidate would need to work those hours. (2pm-11pm SAST) Additional:Exhibit a high degree of initiative, follow-through, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, meticulous work environment, and make decisions based on the results of research.Proactive
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NTExOF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1794899&xid=1108_185118
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10h
1
Ready to Join the Ranks of Innovators? iOCO Infrastructure Services Awaits. Let's rock the tech world together!We are seeking a Desktop Engineer I to join our team in Cape Town. As a Desktop Engineer I you'll be responsible for resolving complex technical issues and ensuring that our customers are always satisfied. What you’ll do:General support of end-user computing for hardware, networking, printing, application, OS and boardroom equipmentSet up and preparation of hardware for distribution to users.Achieve expected SLA, quality requirements and KPIs to support client contract objectives.Excellent verbal communication to deliver remote or telephonic support.Effective time and call management to support contractual objectives.Effective use of Call Management systems and tools to effectively measure delivery of services.Ensure effective resolution of calls within agreed timelines at expected service quality.Timeous escalation to ensure resolution within agreed timelines.Frequent and appropriate communication with users’ resolution progress of incidents and requestsYour expertise:5-7 Years of IT Experience in Desktop and end-user SupportMust be experienced in Microsoft environment, practical approach, IT generalistNetwork Support would be advantageousQualifications required:A+, N+, Any Microsoft Certification would be advantageousOffice 365 FundamentalsOther information applicable to the opportunity:Permanent PositionLocation: Cape TownWork Environment: Standard office environment.Physical Demands: Assist occasionally with moving or installing computer hardwareTravel: No traveling required. Will be based on-site at the client premisesWhy work for us?If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NDkxNV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1794890&xid=1108_184915
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11h
1
Are you a seasoned Programme Manager looking for your next challenge? We're seeking an exceptional individual to oversee the delivery of strategic programs and initiatives. In this role, you'll have the opportunity to work with cross-functional teams, drive innovation, and deliver impactful results for our organization and clients.What you’ll do:Programme Management: Lead and manage the end-to-end lifecycle of multiple projects, ensuring timely delivery and specified quality outcomes.Benefits Management: Ensure that the Business Case ROI remains relevant and updated. Forecast and track benefit(s), ensuring that epic delivery is linked to the company OKRs.Team Leadership: Lead cross-functional teams, providing guidance, motivation, and support to ensure collaboration and achievement of epics. Ensure that the team is aligned and focused on outcomes.Stakeholder Engagement: Establish and maintain effective relationships and communication with stakeholders, ensuring their needs and expectations are understood, managed, and addressed.Budget Management: Manage program budgets, perform accurate forecasting, track expenses, and ensure that the allocated budget is utilized effectively and efficiently.Risk Issue Management: Identify potential risks and issues and develop mitigation strategies to ensure successful program delivery.Quality Assurance: Implement and monitor quality control measures to guarantee the delivery of high-quality outcomes.Reporting and Documentation: Prepare high-quality reports, documentation, and presentations as required for relevant meetings, forums, and stakeholders.Dependency Management: Identifies dependencies and inter-dependencies between programs/projects and actively manages these.Continuous Improvement: Evaluate program effectiveness, identify areas for improvement, and implement enhancements to optimize outcomes.Capacity management: Ensure adequate capacity for the required Epic delivery.Vendor Management: May be required to manage 3rd party vendors together with their respective service delivery and standards.Operational Business readiness: Ensures that all organizational elements of the program are addressed, integrated, and handed over to the relevant Business Owner.Your Expertise:Relevant Agile certification.5+ years’ experience in people leadership of a medium to large team.5+ years’ experience in Programme Management.3+ years’ working experience in an Agile or SAFe environment.Qualifications Required:Bachelor’s Degree or relevant tertiary qualification.Relevant Project Management certification.Personal Attributes:Essential: Familiarity with both traditional and agile project management tools and frameworksExcellent written and verbal communication skillsAbility to comprehend information in verbal and written communication.Ability to operate in a highly pressured and ambiguous environment.Ability to build and maintain a healthy, collaborative, and productive team culture.Exceptional interpersonal and rela
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NDkxNF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1794889&xid=1108_184914
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11h
1
Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities.We are seeking a Desktop Support Engineer ll. If you're a master of all things tech and have a passion for solving complex problems, then we want you on our team.   What you’ll do:General support of end-user computing for hardware, networking, printing, application, OS and boardroom equipmentSet up and preparation of hardware for distribution to users.Achieve expected SLA, quality requirements and KPIs to support client contract objectives.Excellent verbal communication to deliver remote or telephonic support.Effective time and call management to support contractual objectives.Effective use of Call Management systems and tools to effectively measure delivery of services.Ensure effective resolution of calls within agreed timelines at expected service quality.Timeous escalation to ensure resolution within agreed timelines.Frequent and appropriate communication with users’ resolution progress of incidents and requestsYour expertise:5-7 Years of IT Experience in Desktop and end-user SupportMust be experienced in Microsoft environment, practical approach, IT generalistNetwork Support would be advantageousQualifications required:A+, N+, Microsoft Certification would be advantageousOffice 365 FundamentalsOther information applicable to the opportunity:Permanent PositionLocation: Cape TownWork Environment: Standard office environment.Physical Demands: Assist occasionally with moving or installing computer hardwareTravel: No traveling required. Will be based on-site at the client premises in Claremont.Why work for us?If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NDg4MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1794516&xid=1108_184880
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11h
1
If you want to be your best self, you need to work with the best team!Join our client's team as a Service Delivery Administrator and be part of our journey towards IT excellence! If you're a detail-oriented team player with a passion for Information Technology, we want you on our team! Apply now! Main purpose of job role Role entails providing administrative support to our clients Help Desk, Service Delivery Managers, and IT Operations Manager. You will report directly to the Manage Services Executive.Your main duties will involve but not necessarily be limited to the following responsibilities:Monthly Billing for support provided to internal Business Units, Clients and Vendors. (HP, Dell etc.)Assist Help Desk with overflow for the assignment of logged Incidents and Requests to support teams when applicable.Assist Service Delivery Managers with contracts and proposals and quality checks.Assist Billing & Training Coordinator with training agreements and booking of training for Business Unit. (Will manage process entirely after three months).Assist Project Coordinator with billing requirements for clients when applicable.Create and update client information on Ticketing System, Document Management System and CRM.Assist IT Operations Manager with documenting Business Unit Policies and Procedures. Essential skills and experience Minimum 4 years’ overall experience in IT MSP Environment.Strong communication (both written and verbally) and comfortable face to face.Strong reporting. Essential qualifications Grade 12 - a post matric qualification will be advantageousMS Office (Excel, Word, PowerPoint, and Outlook) –experienced.Previous experience working in an IT Service Provider industry.Min of 4-6 years relevant customer service experience. Behavioural characteristics and competencies Must be passionate about Information technology.Excellent communication skills (written, verbal and listening).Highly motivated, disciplined, and ambitious.Detail and deadline oriented.Team Player.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NDgyMl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1794465&xid=1108_184822
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11h
1
Requirements:- Degree or Diploma in Mechanical Engineering- Preferably be a member of the Clinical Engineering Association of South Africa (CEASA)- A minimum of 10 years of experience, with at least 5 years in a leadership position within technical operations in the healthcare sector.- Strong leadership and management abilities- Excellent interpersonal and communication skills- Excellent computer skills- Good analysis, judgement skills and attention to detail- Good problem-solving skills- Ability to cope well under pressure- Must be customer focused- Must have a high level of reliability and accountability- Must have a drivers license and own transport to travel between facilities
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NDc0N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1794407&xid=1108_184747
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11h
1
Job SummarySupport data collection, current state analysis, data creation, verification and other responsibilities as required to prepare the Cape Town branch for the migration to ASPIRE and associated digital platforms with improvements. In some cases these would include physical lab and other defined locations, time studies, measurements and data analyses.The position requires an individual with the ability to multi-task and thrives in a high-pressure environment with attention to detail. Strong communication and organisational skills are required for this role to ensure that objectives are achieved and communicated to all stakeholders.ResponsibilitiesSupport all aspects of the project and execution of process changes for the applicable functional area or deliverable at hand. This specifically focussed on operations/manufacturing.Coordinate and collaborate with the ASPIRE global template team, local deployment manager, local MFCs, Cape Town Teams and colleagues from Mannheim and Penzberg (Germany) to identify the best template/solution to meet Cape Town requirements.Support to identify and update/implement key changes related to functional/business processes/operations as part of system change. Execute on the changes needed as a result from this project.Assess and quantify the impact of key business/operational changes to the Cape Town Organisation.Communicate and share with key project MFCs (Main Functional Contacts), the deployment manager and stakeholders the impact of business process changes to the relevant functional employees and day-to-day execution of work to ensure that all stakeholders are informed and engaged.Work with subject matter experts and project team to identify, define, collate, document and communicate the data migration and verification requirements.Collaborate with SMEs (Subject Matter Experts) and other MFCs (Main Functional Contacts) to analyse, generate and capture where needed "missing" master data and correct issues in real-time.Exposure to and if required, technician lab support to manufacturing teams.Coordination, execution and reporting of test cases in the applicable environment as part of the system migration.Participate in the creation, verification and finalisation of training material for the training of the relevant functional employees.Other duties as assigned by management.QualificationsBachelor's degree or equivalent combination of education and work experience in Engineering (Industrial, process, chemical), Computer Science, Statistics, Data Science, Information Science, Science (Biochemistry, Microbiology, Genetics) or related field.General laboratory or research experience working with data.Hands-on Experience working with cross-functional teams, and stakeholders.Required skills and abilitiesKnowledge and experience as well as a full understanding of ERP system setup (SAP), and maintenance is preferred at a minimum of 2 years.Effective and strong analytical troubleshooting, resolving difficult problem
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NDY2NF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1793974&xid=1108_184664
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12h
1
Business Development:Develop and implement local marketing mix strategy for assigned Key Application Field (s) in accordance with regional and local strategy:Country representative for international meetingsCommunicates new developments internally (product and market)Develop and increase customer base with regard to the complete WPI Portfolio by driving SalesCo-management and handling of opinion leadersAnalyse sales funnel with reference improve sales probabilities and identify root-causes in case of underperformanceResponsible for your regional allcoated Sales BudgetAgree on strategy for must win deals with Head of Workplace InfrastrucureResponsible for busines planDefine local counteractions to mitigate business risksSet priorities for action; implement and follow up actionsDesign and execution of regular sales application trainings in your regionProject ManagementDeveloping and maintaining a detailed project plan.Managing project deliverables in line with the project plan.Recording and managing project issues and escalating where necessary.Resolving cross-functional issues at project level, if applicable.Managing project scope and change control.Monitoring project progress and performance.Managing project evaluation and dissemination activities.Managing consultancy input within the defined budget.Working closely with users to ensure the project meets business needs.Definition and management of the User Acceptance Testing.Identifying user training needs and devising and managing user training programs.Providing regular status reports to the relevant parties, during the project life cycle.Identify and ensure quality assurance procedures are met and followed.Establish clear communications and promote good working relationships with customersCompile Reports with respect to project status, issues, resources, changes, budgets and risksComplianceMaintain adherence to the Principles of Business and Conduct within the company, as well as local laws and regulations.Ensure compliance with occupational safety and health laws, along with other relevant regulations.Communications and BrandSupport Brand recognition within the organisationResponsible for Internal Communications within the departmentRelationship-Management with Distributors, Customers and all employees within the organisation Regulatory Affairs and QualityEnsure compliance with corporate quality and environmental policiesPrepare, implement and monitor effective processes that provide the evidence of compliance with relevant directives, standards, technical, legal, industry or trade requirementsEnsure the effective day to day quality management of processes within your area of responsibilityEducation· Either a Mechanical or Electrical Engineering Qualification· Sales & Marketing certificationRelated Experience· Minimum of 3 years working experience as a Business Developer· Project Management exposure would be advantageous
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12h
1
Are you a seasoned IT professional with a passion for change management? We're looking for a Senior Change Manager with a proven track record in IT Service Management (ITSM) to oversee our change processes and drive continuous improvement. In this role, you'll have the opportunity to leverage your expertise in implementing and optimizing ITSM frameworks such as ITIL (Information Technology Infrastructure Library) to ensure the successful delivery of IT services.What you’ll do:Develop and implement comprehensive change management strategies and processes aligned with ITSM best practices, with a focus on minimizing disruption and maximizing efficiency.Lead and facilitate change management activities across the organization, including assessing change impacts, identifying stakeholders, and developing communication and training plans.Collaborate closely with cross-functional teams, including IT operations, development, project management, and business stakeholders, to ensure effective coordination and alignment of change initiatives.Provide guidance and support to project teams and stakeholders in implementing changes, including assessing change readiness, identifying potential roadblocks, and developing mitigation strategies.Monitor and measure the effectiveness of change management processes, analyzing metrics and KPIs to identify areas for improvement and implementing continuous improvement initiatives.Serve as a subject matter expert on change management principles and practices, providing training and mentorship to team members and fostering a culture of change readiness and adaptability.Stay abreast of industry trends and best practices in ITSM and change management, leveraging insights to enhance organizational capabilities and drive innovation.Your Expertise: Proven experience (8+ years) in a senior change management role within a complex IT environment, with a strong understanding of ITSM frameworks and methodologies.Demonstrated expertise in designing and implementing change management processes and procedures, including change impact assessment, stakeholder analysis, communication planning, and training strategies.Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.Strong analytical and problem-solving abilities, with a focus on data-driven decision-making and continuous improvement.Experience leading cross-functional teams and managing complex change initiatives from inception to implementation.Proficiency in ITSM tools and platforms (e.g., ServiceNow, BMC Remedy) and familiarity with project management methodologies (e.g., Agile, Waterfall).Self-motivated and proactive with a strong commitment to delivering high-quality results in a dynamic and fast-paced environment.Qualifications Required:Bachelor's degree in IT, Computer Science, Business Administration, or related field; advanced degree or relevant certifications (e.g., ITIL Expert, C
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NDUzM19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1793928&xid=1108_184533
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12h
1
Functions:Responsible for managing financial operations such as invoicing, payments, and supplier managementProvide assistance with the recruitment processes and new employee onboardingEnsure that the office environment is run efficiently, and this includes managing supplies and overseeing team event planningRequirements:Bachelor's degreeProven experience in an operational or administrative roleProficiency in financial administration, including invoices and paymentsExcellent attention to detail
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NDI5NV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1793504&xid=1108_184295
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12h
1
The role will include but not be limited to the following key responsibilities:OriginationHelping to review new investment opportunitiesPreparing financial models and Investment Committee papersInvestor relationsPreparing investor update presentationsCirculating summarised management accounts informationAssisting with ad hoc investor requestsPortfolio companiesReviewing and interrogating monthly financial statements and liaising with company CFOs / finance teams to track progress and address any matters arisingHelp to implement and track KPIs within portfolio companies and identify areas for financial & operational improvementMonitoring industry news and financial information on competitors / prospective acquisition targetsAssisting with ad hoc portfolio company projects and requestsInternal operationsOverseeing accounting function of the firm and the company accountants in preparation of financial statements, VAT returns and tax returnsOverseeing administration of investment structures and implementation of new structures for future transactionsOther examples (not exhaustive)Assisting with AML / KYC requestsReviewing/issuing NDAsReviewing engagement letters and other legal documentsSkills & Experience: Excellent communication and interpersonal abilitiesProven financial analysis expertiseProficient in delivering compelling presentations using Microsoft PowerPointAdvanced modeling skills using Microsoft ExcelEffective multitasking for diverse tasks with competing deadlinesQualification:CA(SA) preferable and/or CFA (all 3 levels)Evidence of strong academic achievement Contact Hannah Pretorius on
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4Mzg2Nl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1792538&xid=1108_183866
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13h
1
Supervisor needed urgently for our retail client in the Homeware industry: -Must have a clear criminal record-Must have supervisor experience -Must be able to travel to Stellenbosch easily or reside close to the area-Must have Matric
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NzMyMF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1791706&xid=1109_187320
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13h
1
Job Summary:This position is responsible for maintaining visual observation and verbally redirecting patient. over digital 2-way audio/visual device that is in patient room. Responsibilities include verbally. redirecting the patient from engaging in at-risk behaviors and summoning the nursing staff if the patient requires assistance.Responsibilities:• Demonstrates understanding and proficiency of the use of various Applications.• Ensures excellent customer service to patients including excellent communication, treating them in a caring manner, being timely regarding treatment and being professional in their care.• Maintains visual observation of patients at all times.• Verbally redirects patient over digital 2-way audio/visual device that is in patient room.• Immediately requests the nursing staff if the patient requires assistance.• Demonstrates the knowledge and skill necessary to provide the appropriate care topatient population based on the patient’s individualized treatment plan as delegated. by the RN.• Participates in hand-off of pertinent information/behavior about assigned patientsupon completion of shift assignment.• Provides patients with explanations as necessary but does not counsel or provide medical opinions.• Demonstrates behaviors in line with Service Excellence: delivering outstanding and personalized service, anticipating the needs of customers, and addressing their concerns promptly and effectively.• Seeks help or advice as soon as possible when a patient appears to pose a threat to themselves or others.• Maintains patient integrity and follows organizations guidelines on Protected Health Information (PHI)• Participates in collaborative identification and reporting of patient safety issues.• Demonstrates safe work practices and attitudes, follows safety rules, works to prevent unsafe conditions and behaviors and participate in organizational and department. safety programs.• Communicates pertinent patient information to appropriate person(s). Accurately relays information regarding patient needs to patient care team in a timely manner.• Follows up with nurse throughout the shift regarding the status of all delegated tasks.• Documents appropriately and timely in system. All documentation is complete and accurate.• Maintains an environment of safety for patients, self and others and supports patient safety initiatives as demonstrated by following positive patient identification. procedures, performing hand hygiene per policy.Knowledge/Skills/and Abilities Requirements:• Capable of continuous monitoring of up to 16 patients on one screen at one time and remaining alert at all times while on duty• Possession of critical thinking abilities, coupled with strong customer service skills and a customer-centric disposition.• Ability to communicate effectively with patients using a microphone and headset in a professional manner• Ability to communicate with hospital staff and respond quickly to patient behavioral changes• Ability to use
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NjgyOF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1790015&xid=1109_186828
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13h
1
Our client is seeking an Athlete Services Coordinator to join their team, based in Cape Town.Minimum Requirements:-Bachelor’s Degree or vocational school ideally in Administration, Economy, Sport, or endurance / event businessRelevant experience in the sport event area or customer serviceStrong administrative skills and high attention to detail - while the role requires ‘hands on’ work at event, meticulous planning and documenting thereof is required as the job is primarily desk boundStrong customer service mindset with a calm, friendly and positive demeanourAbility to work under pressureAttention to detailTeam playerExcellent computer skills in MS Office, especially ExcelEnthusiasm for sport: knowledge of triathlon, cycling and trail preferred but not essentialAbility to travel and work in sports events on weekends
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NjcwOF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789852&xid=1109_186708
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13h
1
Youll be responsible for organising and facilitating communication between various parties involved in deliveries, managing documentation, handling customer queries, coordinating transportation for returns and credits, and assisting with stock management. A Matric and 3+ years working experience in Dispatch is required, as is the ability to communicate effectively in Afrikaans and English. We also need someone with a valid forklift license as well as forklift driving experience. Dont forget a valid drivers license with reliable transport! Proficiency in MS Office and ERP systems is also necessary. Apply now if you meet the qualifications and are eager to contribute to a dynamic environment dedicated to operational excellence and continuous improvement! NDC Personnel & Contractors adheres to the requirements of the POPI Act. If you have not heard from us within 14 days from applying, please consider your application unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NjQ3OV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789397&xid=1109_186479
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13h
1
This position would require the candidate to assist in both HR administration as well as Payroll administration.REQUIREMENTS:Matric, HR Diploma or Certificate2-3 years experience in a similar roleComputer Literate in all MS PackagesExcellent time management and organisation skillsSelf-Motivated, Meticulous, and Deadline drivenMust demonstrate the ability to handle large volumes of data, information, projects, and tasks at any given time and still be able to deliver quality work on timeDrivers licence advantageousDUTIES:HRPrepare HR documents, type HR meeting minutes & maintain filing systemsTrack and update employee information and dataMaintain personnel employee filesDraw up and issue contracts for new employeesAdvise employees on basic HR queries, escalating to the wider team as required.Support the wider team with ad hoc duties and projects as required, including but not limited to supporting with routine compensation matters, providing information for audit requests, preparing information for management reports .Submit attendance reports to the General ManagerPrepare all permanent and contract personnel filesCheck time and date on clocking systemPrint daily current absenteeism report and hand to the retail managerObtain Site Attendance Register, check late coming/absence notificationsPrepare timesheets, monitor leave, submit calculated timesheets for processingDistribute payslips and handle queriesUpdate the training database & keep record of training committee meetingsPayrollManage the end-to-end payroll administration for staff payroll across multiple locations, ensuring that all authorised payroll changes are implemented and actioned accurately, to meet all payroll and statutory reporting deadlines.Ensure all payroll related functions are processed within the deadlines (including benefits contributions and relevant recons).Ensure all HR payroll related information is kept up to date, including correctly processing all starters and leavers.Maintain accurate records of all payroll transactions, instructions, and requests in a confidential manner; ensuring that all records are available for audit as required.Manage and respond to all matters and queries relating to payroll from employees and vendors.Assist with BBBEE annual audit.Assist in the preparation of annual Employment Equity Reports.Assist in the preparation of Workplace Skills Plans (WSPs) and Annual Training Reports (ATRs)Contribute to improving HR systems, processes and practices.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NTkwOF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1787291&xid=1109_185908
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13h
1
“Customer Care” Support Engineer:
This revised framework emphasizes synergy between technical support and customer account management, fostering a cohesive approach to achieving organizational and customer-centric goals.
Support Engineer Job Role:
The Support Engineer plays a critical role in the operational success and customer satisfaction of the organization. This position requires a unique blend of technical skills, customer service aptitude, and a collaborative spirit, ensuring the seamless delivery of IT support and management services.
Core Responsibilities:
**Technical Support and Troubleshooting: Provide first-line support to customers, addressing and resolving technical issues with efficiency and accuracy. This includes handling inquiries related to user and device management, Internet connectivity, firewall and WiFi configurations, and server and MS365 management.
**System Monitoring and Maintenance: Utilize AI-powered management tools to proactively monitor customer systems, identifying potential issues before they impact business operations. Perform routine maintenance and updates to ensure optimal system performance and security.
**Customer Communication: Serve as a primary contact point for technical inquiries, ensuring clear, empathetic, and timely communication with customers. Explain complex technical issues in an understandable manner, maintaining customer trust and satisfaction.
**Collaboration with Team Leads and Account Managers: Work closely with the Customer Care Support Team Lead and Customer Care Account Managers to align technical support activities with overall customer account strategies. Participate in collaborative projects and initiatives that enhance customer success and business goals.
**Documentation and Reporting: Maintain accurate records of customer interactions, technical issues, and resolutions. Contribute to the development of support documentation, knowledge bases, and FAQs to assist in customer self-service and team reference.
**Continuous Learning and Development: Engage in ongoing professional development to stay current with the latest technologies and best practices in IT support and management.
Share knowledge and insights with team members to foster a culture of continuous improvement and expertise.
Skills and Qualifications
- Proven experience in IT support or a similar technical role, with a strong foundation in network infrastructure, device management,
and cloud services.
- Excellent problem-solving skills, with the ability to diagnose and resolve technical issues effectively.
- Strong communication skills, with a focus on providing exceptional customer service.
- Familiarity with project management and CRM tools, with the ability to utilize technology for efficient service delivery and real-time
reporting.
- A team player with a collaborative attitude, capable of working well with others to achieve common goals.
- A commitment to continuous learning, with a willingness
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMzIzXzkyMjVfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1794882&xid=2323_9225
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1d
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About The Global Trust Project:The Global Trust Project is an early-stage startup with a vision to build trust-rich pathways in leadership, organisations, governments, and societies. Our approach is recognised by global clients for its effectiveness in rapidly enabling trust. Despite being at an early stage, our experience spans across public and private sectors, from multinational organisations to impoverished communities.Role description:As an early member of the team, you will play a key role in shaping and disseminating our trust-building methodologies. This position requires a proactive individual who can professionally package existing content and develop new educational materials aligned with our mission.Key responsibilities:Professionally package and refine existing learning content, making it accessible and impactful for a diverse range of audiences.Develop and curate new educational content focused on trust-building across various societal levels.Implement and manage digital marketing strategies to promote our learning materials and trust-building services.Act as a liaison between The Global Trust Project and clients.Collaborate with our interdisciplinary team to enhance and market our multifaceted offering.Manage projects from conception to completion, adapting to the evolving needs of a startup environment.Continuous self-led development of a diverse range of prompt engineering skills.Requirements:Prior experience in content development and digital marketing, preferably in an educational or trust-building context.Demonstrated ability to professionally package and present content for diverse audiences.Strong client liaison and relationship management skills.Agile and adaptable, with the ability to thrive in a startup environment.Familiarity with trust-building principles and their practical application is highly desirable.Formal qualifications in the sciences and humanities are desirable.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzU3MTAyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1794855&xid=1320_57102
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1d
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