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We are a firm of Facility Managers looking to employ a suitably qualified and experienced Building/Tenant Manager, at a Social Housing Facility for the City of Cape Town.The applicant must:· Be personable and presentable.· Have experience in Conflict Management & Dispute Resolution.· Have experience managing staff.· Have experience working with marginalised communities.· Be able to write reports and have strong administrative skills.· Able to communicate in English & Afrikaans.· Availability from the 1st of May 2024.The role involves:· Management of Cleaning and Gardening Teams· Management of Residents· Oversight of Security Teams· Oversight of Maintenance and RepairsBuilding/Tenant Management is a 24/7 role at the facility; Managers will work in shifts and must be prepared to work Night Shift (18:00 – 06:00)To apply, please submit your CV, supporting documentation, and a brief motivation as to your suitability for the role to hr@takenotesa.comSalary will be approximately R 17 000/month CTC (Based on the number of shifts worked).
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Results for general jobs in General Worker Jobs in Western Cape
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Were looking for a Tech Support Team Leader to join our professional team of technical support agents for Vodacom FTTH in Cape Twon CBD.
The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets.
We are aiming for speed, efficiency, increase in quality service delivery that makes a positive impact on our customers in a collaborative, supportive environment that drives a people-first culture.
Key Competencies & Skills
Drive operational and technological efficiencies within the teamManage daily operations Monitor team performance against target on a day-to-day basis, and implement changes where appropriate Ensure the individual team members service standards are adhered to e.g. meeting and exceeding targets, team productivity, data conversions, talk interactions captured etc.Handle difficult customer complaints or enquiries Drive quality control and ensure corrective actions are taken where requiredManage administrative workloads and outbound projectsProactively encourage high performance Coach low performers within the teamAdhere to all HR policies and procedures Ensure adherence to Health, Safety and Environmental legislature
Qualifications & Experience
MatricAt least 3 years experience in a leadership role, in contact centre Must be technologically savvy Certificate in supervisory management, ideal but not essential Willingness to work shifts Willingness to work Saturdays and overtime, as requiredUnderstanding of IR and HR policies Ability to handle escalations and take ownership
Working Hours
06h00 – 22h00 Monday to Sunday
https://www.ditto.jobs/job/gumtree/3811782397?source=gumtree
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Our client within the Education Publishing industry is looking for an experience Sales Consultant to join their team in Cape Town.
Experience required:
Publishing or Education knowledgeExtensive sales experience / proof of sales targets achieved. Training experienceManagement skillsExecuting strategies
Details:
Western Cape Sales consultant will report to the Western Cape/Northern Cape Regional ManagerEE candidates onlyBasic salary (cost to company including benefits such as Travelling, Pension, Group Life, Disability, Medical aid, and gap cover)Start date 01 October 2023Permanent position
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjM1OTI1Mzg/c291cmNlPWd1bXRyZWU=&jid=1676685&xid=323592538
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Sales Representative - Equipment (Cape Town)
Are you a motivated sales professional with a passion for exceeding targets? Do you thrive in a fast-paced environment and have a strong background in sales? If so, we have an exciting opportunity for you as a Sales Representative.
My client is leading provider of high-quality equipment solutions for various industries. With the commitment to innovation and customer satisfaction, they have established themselves as a trusted name in the market. As they continue to expand their presence in Cape Town, they are seeking a dynamic and results-driven individual to join the team.
Position: Sales Representative - Equipment
Location: Cape Town
What We Offer:
Competitive salary package with a basic salary, commission, and enticing benefits.Tools for success, including a laptop, cell phone, and a company car with a fleet card.Opportunity for growth and advancement within a reputable company.Collaborative and supportive work environment.
Minimum Requirements:
Valid Drivers license.Proven work experience as a sales representative, with a strong sales background.Advantageous: Experience in the Packaging Industry.Self-motivated and capable of performing without constant supervision, demonstrating determination and drive to achieve targets.Excellent people, communication, sales, and negotiation skills.Competent computer literacy, including proficiency in Windows, MS Word, and Excel.Strong organizational and time-management abilities.Neat and well-presented appearance.Advantageous: Matric/Engineering or similar qualification.
Key Responsibilities:
Set and achieve ambitious sales targets.Develop and maintain strong relationships with new and existing customers.Provide exceptional service to existing accounts and establish new ones.Plan and organize daily work schedules to effectively engage with potential customers.Investigate and resolve customer complaints, preparing comprehensive reports.Keep management informed by submitting regular activity and results reports.Ensure high levels of customer satisfaction through proactive support and problem-solving.Coordinate activities within the company to meet customer commitments.
How to Apply: If you are ready to take on this exciting opportunity, please submit your resume to clauda@towergroup.co.za. Include a brief cover letter highlighting your relevant experience and why you believe you would be a great fit for this role.
Note: Only shortlisted candidates will be contacted for an interview.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODE2MDMzNjE4P3NvdXJjZT1ndW10cmVl&jid=1622240&xid=2816033618
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Our client is looking for a highly motivated Senior INBOUND Travel Consultant to join their team.
Requirements:
Must have a Certificate or Diploma within Tourism1 - 4 years Experience with Inbound travel quoting and Must have done quotes on ExcelStrong Excel experience Fluent in English Willingness to learn
Duties:
Prepare competitive quotations and innovative itineraries.Collect rates, as per proposals, and send onto Cruise Finance to upload on TS.Adhere to Margin StrategySend through completed Proposals/RFP’s, including pricing, to the Cruise agents in the agreed formatSend through Quote & Proposal to Cruise Finance who will open bookings and upload services.Book all services and complete trackers on Cruise DriveSend invoice requirements to Cruise Finance at 60 - 90 days prior or similar (agent dependent)Prepare movement schedule, order water and complete Monthly Forecast (Debit card & ticket requirements)Introduction of file to Operations Contractor whilst offering support throughout.Willing to travel
Only shortlisted candidates will be contacted.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjM1MjM5OTI0P3NvdXJjZT1ndW10cmVl&jid=1508227&xid=3635239924
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Description
Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.
The successful applicant will be responsible for but not limited to the following job functions:
Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolvedServicing our members in a customer centric way to ensure that we live by our service principlesInvestigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.Maintaining the customer relationship database and logging call details as per procedure in order to address query.Achieving and exceeding key performance metrics relating to service delivery
Working hours : The contact center operates on a 24/7 basis and shifts are rotational
This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution.
Competencies and Skills required
Delivering results and meeting customer expectationsPresenting and communicating informationExcellent verbal and written communication skillsAnalyzing, Writing, and reportingDeciding and initiating actionWorking with peopleFollowing instructions and proceduresTime management
Education and experience required
*Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales
Matric (Compulsory)Basic MS Office Skills / Computer literateThe Business Writing Skill (Advantageous)Clear Credit & Criminal Record.Must be South African Citizen Available immediately / 2 weeks notice Fiber at home compulsory to accommodate potentially working from home when required
Salary : R 9500 per month
https://www.ditto.jobs/job/gumtree/2227551317?source=gumtree
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Please note this position is onsite and based in Kuilsriver.
Candidate must possess ETL experience.
Job Description
Key Performance Areas:Business Analysis Planning and Monitoring• Identify the appropriate stakeholders• Determine the activities required to successfully complete the business analysis.• Track and communicate the progress of work items throughout the SDLC.• Accurately estimate the required business analysis of work items.• For analysis purposes, have a detailed understanding of the source system (includingaccounting structure, rules and calculations)
Requirements Elicitation, Management and Collaboration• Investigate, evaluate, design and propose solutions to address business requirements.• Validate that the stated requirements match the stakeholders’ expectations.• Work with project stakeholders to identify, model, and then document their requirements andbusiness domain details.• Structure the requirements in the agreed format so that it is understandable by all stakeholders• Ensure the timely analysis and documentation of business requirements for the delivery team.• Strong interpersonal and communication skills to help the team work together and to providea good service.• Communicate the requirements to all stakeholders and obtain stakeholder sign off within theestimate.• Facilitate meetings, give presentations, resolve conflict and negotiate and influence others.• Workshop with a group to capture several independent sources of information relating to theproject, gaining consensus where possible.• Capture areas of opposing opinion.
Requirements Analysis• Ensure that requirements are prioritized.• Use a combination of text, matrices, diagrams and formal models to conceptualise therequirements.• Define Assumptions, Constraints and Risks.• Ensure that requirements specifications meet the necessary standard of quality.• Validate that all requirements support the business architecture.
Solution Assessment and Validation• Ensure that the proposed solution meet the stakeholders’ requirements.• Assist the testing team to ensure the solution is validated against the business requirements• Assess whether the organisation is ready to make effective use of the solution.Enterprise Analysis• Identify new capabilities required to meet the business need.• Define which new capabilities a project iteration will deliver.Life Cycle Management• Act as interface with business and the delivery team during the SDLC.• Understands and can describe the basic function of the business’s core system.
Qualification:• 3-year tertiary qualification ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODkyNzkyNDQzP3NvdXJjZT1ndW10cmVl&jid=1735535&xid=2892792443
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The Maintenance Engineer (Office and Offshore) plays a crucial role in ensuring the safe and efficient operation of mining and plant systems, including vessels, in compliance with safety standards and technical requirements.
Duties and Responsibilities:
Safety and Security Compliance: Ensure adherence to Group Safety and Security policies and promote a culture of safety in all activities.
Risk Assessment: Conduct risk assessments for all activities and areas to identify potential hazards and implement mitigation measures.
Collaboration with SHES Team: Work closely with the Safety, Health, Environment, and Security (SHES) management team to maintain a safe working environment.
Maintenance Planning: Create, plan, and implement job cards for both planned and unplanned maintenance on mining and plant systems, including machinery and equipment.
Planned Maintenance: Prepare and manage planned maintenance schedules for both offshore and onshore operations.
System Evaluation: Continuously evaluate, report on, and upgrade systems to ensure optimal and safe operation of mining and plant systems.
Inventory Management: Ensure the proper management and utilization of SAGE PASTEL and spare parts stock.
Planned Maintenance Schedule: Establish, implement, and manage a comprehensive planned maintenance schedule.
Technical Reporting: Manage daily and monthly technical reports, ensuring compliance with Group standards and requirements.
Breakdown Analysis: Generate breakdown reports and conduct root cause analysis to prevent future occurrences.
Continuous Improvement: Identify areas for improvement and submit internal reports on continuous improvement initiatives.
Team Development: Manage the personal growth and development of the technical team, including mentoring and developing junior personnel.
Qualifications:
Education: Hold a degree or diploma in an engineering principle.
Experience: Have a minimum of 5 years of experience in the engineering field or Processing Plant management.
Maintenance Experience: Possess experience in systems maintenance.
Industry Exposure: Preferably, have previous exposure to Diamond process plants and/or other mining or offshore installations.
Engineering Knowledge: Demonstrate a good understanding of engineering principles and philosophies.
Trav...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82NjIyOTAyMjc/c291cmNlPWd1bXRyZWU=&jid=1705647&xid=662290227
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The Innovation arm of Yellow seeks to find new value. Whether through testing new opportunities to serve our existing customers, or disrupting our core model, the innovation arm is all about imagining a better future, then rigorously testing their ideas for bringing it about
Minimum Requirements
Entrepreneurial: Idea generation; MVP testingFinancial: Unit economics; return on capital investmentsAnalytics and Quantitative SkillsStrategic SkillsOperational and Leadership Skills
They do not have a specific tech stack and they use Zoho- a low-code platform where they are using a language called Deluge.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDY3NjYzMzc2P3NvdXJjZT1ndW10cmVl&jid=1700162&xid=3467663376
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We have an exciting career opportunity for Commercial Insurance Consultants in Cape Town looking for a new opportunity within a well-established insurance sales company.
This role is focused on candidates with long-term insurance experience with the objective of providing an end-to-end service and support to brokers.
Key Responsibilities
Providing telephonic support to the intermediary on record, authorised representatives from the brokerage, and Broker ServicesDealing with general Agri Asset insurance and policy specific enquiries, and amendmentsAdhering to underwriting and regional criteria requirementsManaging the expectation on expected turnaround times for already submitted requests
Minimum Requirements
Grade 12 (Matric) witho Minimum 50% for Mathso Average score of 50% in all other subjectsRelevant insurance qualification would be advantageous at NQF 52 years’ experience in short term insurance commercial lines and/or Agri Asset would be advantageousExperience in commercial and / or Agri Asset policy administration and underwriting
Knowledge & Skills
Excellent verbal and written communication skillsExcellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clientsEnsure adherence to quality, compliance and accreditation standardsConduct efficient administrationOptimising work processes
Personal Attributes
Customer ServiceTeam SupportCommunicates effectivelySituational AdaptabilityAction Oriented
Working Hours
08h00 – 17h00 Monday to Friday
https://www.ditto.jobs/job/gumtree/543830698?source=gumtree
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Leasing Administrator (Retail Property Portfolio Leases and Contracts) required to support and participate in the Retail Operations Property Portfolio. The role is accountable for the delivery of detailed lease database capturing, reporting and communications to support governance, database and dashboard activities with detailed ownership of property related policies, procedures and templates to ensure compliance and viable commercial outcomes.
Requirements:
Retail Property experienceMinimum of 3 years’ experience within the property sector playing a strong administrative role and engaging with landlords in a multi-stakeholder portfolio – essentialExperience as lease or property administrator – highly beneficialActive experience in building property related capacity including process, policy, procedure related template development and maintenance – highly beneficial.Microsoft Office Suite, particularly: Excel, Outlook, MS365 Sharepoint (advantageous), WordContractual Law (advantageous)Excellent verbal, written and numerical skills.
The duties and responsibilities of the Lease Administrator are listed below, however is not limited to:
Maintenance of all lease documents, including lease agreements, lease amendments and lease renewals.Ensuring that lease documents comply with policies and procedures which have been established.Maintaining accurate, complete and up-to-date records for all lease documents and other important information.Managing client lease folders on Sharepoint (SP) by creating folders per policies and standards, uploading all necessary information and archiving old client folders.Maintain a detailed understanding of all the clauses, terms and conditions as well as any addendums pertaining to lease agreements.Drafting new leases from signed client proposals, using the latest lease template ensuring that information is accurate, special comments are clearly documented as prescribed and are supported by written confirmation from directors.Circulate lease agreements for signature by the client, witnesses and client representatives.Maintain an intricate knowledge of the pricing structures throughout the organisation that relate to all products and services.Ensure that all tickets applicable to lease administration are managed and completed within servicedelivery time lines.Performing credit checks and consulting with the FM with regards to any negative credit history.Providing Ops team with feedback on credit checks, after consulting with FM if necessary.Instructing finance (via ticketing system) to invoice the client once fully signed leases are received and ensuring that all relevant information is included to enable finance to invoice accura...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTk3NzEyNTU4P3NvdXJjZT1ndW10cmVl&jid=1538052&xid=4197712558
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Summary
Within the Development team, you will be responsible for the development and automated testing of the market leading Portfolio Manager (FPM) Investment Management software. The role requires strong technical, analytical skills and problem solving skills and the ability to build in-depth knowledge of the product from a functional and technical perspective. The development team operates in an agile framework with a strong team culture.
Requirements
Must be a self-starter, have strong analytical skills and problem-solving ability.Must have tertiary education and preferably a university degree. We are looking for candidates with Computer Science or Maths / Finance background.Must have an interest in and aptitude for the financial markets.Experience on business-critical systems that require precision coding and automated testing is beneficialMust be able to manage own workload, operate under pressure, meet deadlines etc. And know when to ask for help.Contribute positively to the team – we’re looking for a delivery-driven individual with a can-do attitude (backed by quality delivery)Be familiar with Agile / SCRUM / sprint conceptsC#.NET – very strong skills requiredMS SQL – very strong skills requiredAlso useful: Winforms, DEVExpress controls, Resharper, SVN Source repository, multi-developer / multi-branch environment, Fitnesse, nUnit
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjQ4ODA2MjE1P3NvdXJjZT1ndW10cmVl&jid=1285576&xid=2248806215
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Data engineers create robust and scalable compute environments, allowing their teams to bring advanced data-driven technologies to their users. Their data engineers constantly challenge themselves to build more effective architectures, flex their dev skills and help us drive value from their clients data.
Strong Data engineers will have a mix of the following
An ambition to design data-driven applications with an ability to assess tradeoffs in architectural decisionsSeveral years experience using Python, or similar, in production contextsFluency in reasoning about relational and non-relational databases, with strong experience in SQLExperience with distributed computing tools (Apache Spark, Hive, Kafka, etc.)Several years experience developing in cloud environments, especially Azure
We are open to candidates from non-traditional backgrounds, so please reach out if youre curious. With our accelerating growth, we will be recruiting at multiple levels of seniority and experience.
We are also interested in hearing from experienced software engineers who are interested in transitioning into data engineering.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83MjgyOTg3Mjg/c291cmNlPWd1bXRyZWU=&jid=1617854&xid=728298728
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The purpose of the Infrastructure Support Engineer position is to provide advanced technical support and troubleshooting for server, networking, and internet-related issues in a fast-paced, enterprise IT environment. The successful candidate will have extensive experience in IT infrastructure support, with a deep understanding of server and network concepts, as well as the ability to identify and resolve complex issues. The Infrastructure Support Engineer will also be responsible for assisting in the planning and implementation of small IT infrastructure projects and changes. The purpose of this role is to ensure that the IT infrastructure is functioning optimally, and to provide technical expertise to both clients and internal teams, ultimately contributing to the overall success of the organization.
Responsibilities
Providing senior technical support and troubleshooting to end-users for server, networking, and internet-related issues.Resolving complex server and network issues, including server hardware failures, network connectivity issues, and firewall configuration issues.Providing technical first and/or second-line public cloud support (M365 & Azure)Working closely with other support teams to identify and escalate complex or unresolved issues to higher-level support teams or vendors and following up on open tickets to ensure timely resolution.Assisting with IT infrastructure projects, including server migrations, network upgrades, and firewall deployments.Providing technical guidance and mentorship to junior team membersDocumenting support activities and maintaining accurate records of support tickets, including issue descriptions, troubleshooting steps, and resolutions.Communicating with clients and stakeholders to provide updates on the status of support requests, and proactively identifying opportunities to improve the support experience.Participating in team meetings and training sessions to stay up to date on new technologies and support best practices.Ensure flexibility and availability to support system upgrades, maintenance activities, work remotely or on-site as needed, and travel occasionally to client sites or attend training and meetings.
Requirements
5-7 years of experience in a technical support or infrastructure role, preferably in a managed services or enterprise IT environment with a focus on server and network support.Advanced knowledge of IT server and networking concepts, including Windows Server operating systems, networking protocols, DNS, DHCP, TCP/IP, and advanced network troubleshooting.Advanced experience with firewalls, routers, switches, and other networking equipment.Advanced experience with virtualization technologies, such as Windows Server Hyper-V and Windows Failover Clustering.Excellent cus...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODk2MTUxNjc4P3NvdXJjZT1ndW10cmVl&jid=1700156&xid=3896151678
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TITLE: ACCOUNT MANAGER (BPO) (Cape Town)
We are seeking an experienced Account Manager with exceptional client relationship management skills and practical HR/IR experience to manage and exceed client expectations on contact centre campaigns. In addition, the successful candidate will provide HR support and IR services for contact centre teams based on client sites.
JOB FUNCTION:
Client Relationship Management
Engage with the client management team to ensure effective operational management.Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures.Identify trends and analyse the needs of the client to propose operational interventions.
Recruitment
Liaise with the recruitment team, ensuring full understanding of the profile for new recruits.Assist with co-ordination of recruitment process.Keep the client and recruitment team informed of process.Schedule interviews.Manage attrition.Completion of all documentation relating to candidate placement.
Operational Management
Monitor attendance and adherence to schedule.Investigate incidents.Monitor quality of training/quality/coaching and related material.Performance Management as per KPIs and Targets.Collect weekly & monthly documentation (e.g. Collection of timesheets).Ensure compliance with dress code and code of conduct.24 HR problem resolution client/agentIR management manage misconduct and incapacity processesManage credit control respect of billings to clients.
HR / Payroll Administration
Management of all associated staffing administration.Submit payroll and leave queries, follow through on queries.HR administration - ensure attendance registers updated and submitted as per payroll deadlines.Medical Aid admin and leave reports.
Reporting
Attend client meetings and provide reports.Complete all required daily, weekly and monthly reports.
QUALIFICATIONS:
MatricTertiary degree/diploma (a preference)Computer literacy - MS Office – strong Excel
SKILLS AND EXPERIENCE:
2-3 years Client Relationship Management experienceExperience in working on Call Centre campaigns.TES Account/Project Management experience (a strong advantage).Practical HR/IR knowledge and experience.Valid driver’s...
https://www.ditto.jobs/job/gumtree/1295798891?source=gumtree
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Work with a well-established telecommunications brand to lead, mentor and coach contact Centre Teams to create and deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals.
Responsibilities:• Develop and implement plans to successfully deliver exceptional results• Handle client interface, deliver on SLA requirements• Focus on providing differentiation in a highly competitive industry by exceeding client expectations• Continuously promote a performance-driven culture and always work towards reaching for amazing results• Ensure that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems• Achieve financial and non-financial targets.• Improve the key success metrics associated with goals including:
o Customer Satisfaction Scoreo Service Level Goalso Quality Goals
• Lead, develop, motivate, operational teams• Manage the Contact Centre workforce. motivate and manage supervisory team• Ensure optimal service delivery through scheduling and continuous process improvement.• Coordinate training on new or revised information relating to services, products or processes of projects• Ensure all customer questions and complaints are resolved in a timely manner• Brainstorm with the team around issues or challenges that may hinder optimum performance and give recommendations to improve performance• Handle employee related issues. Monitoring attendance, punctuality and leave • Analyze data to determine operational trends and provide solutions to increase service and quality levels in order to achieve and exceed targets and KPAs• Set up and manage performance measures.• Deliver daily, weekly and monthly reports.• Manage operating budgets. • Develop rewards and recognition incentives/programs.• Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets• Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes• Work with IT and Infrastructure to ensure optimal operational efficiencies• Understand customers’ needs and identify solutions that meet the requirements of the customer
Requirements• Matric• Certified Call Centre Manager or equivalent qualification, a distinct advantage• 2-4 years’ experience in a BPO Call Centre Management position • Knowledge of and experience in managing to strict client SLAs• Ability to motivate and manage supervisory team • Solid understanding of rep...
https://www.ditto.jobs/job/gumtree/2133798924?source=gumtree
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The suitable and successful candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of ‘bottom performers’ as assigned.
Responsibilities:
Coaching
Daily coaching feedback monitored and sent to Team Leaders and Operations to ensure tractionInternal calibration sessions held every two weeks (where we unpack the calls sent to internal staff & score the agent based on analysis & align all process and quality related concerns)
Client Feedback & Alignment
Escalations (Client Journeys) done daily (call analysis of query)
Reporting
Weekly reporting of CEO escalations that are analysedCalibration Weekly reports prepared and sent to the Client (every Friday)Biweekly quality reporting to the international quality teamMonthly repeat call analysis reportMonthly top ten agents incurring the highest repeats (deep analytical report)
Quality Assurance
Daily Quality Assessments completed (the number of Assessments is dependent on various and /or other more urgent requirements that may be expected of me)Weekly Detailed Quality Report (sent every Tuesday to Operations & Team)Weekly call listening sent by the client to analyseCalibration sessions (voice of our clients) held every Tuesday, Wednesday & Friday
Skills & Competencies:
Must be a people’s personMust be passionate about other people’s development and growth potentialMust be comfortable facilitating reports, analysis & elaborate presentations during trainingPresent and communicate informationCoping with pressures and setbacksDelivering results and meeting client expectationsExcellent administrations skillsAttention to detailGood verbal communication skillsExcellent adherence and QA scores
https://www.ditto.jobs/job/gumtree/2335799612?source=gumtree
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Permanent position for a Lead Data Engineer based in the Northern Suburbs, Cape Town.
Requirements:
Degree in information technology/mathematics/engineering / actuarial science or related discipline.8+ Years in a technical data role, preferably in a formal data, data warehouse, or business intelligence environment.Previous management experienceSouth African Citizen
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83NTM4NTIyMzk/c291cmNlPWd1bXRyZWU=&jid=782414&xid=753852239
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Our client is a tech start-up making life better for everyday households in Africa. They provide solar-powered electricity at an affordable price to households across Malawi and Uganda who live off the grid. They operate through a network of agents and meet the challenges of last-mile distribution with technology, through an in-house developed platform called Ofeefee.
The role is multi-faceted in that it involves far more than pure software development. They are looking for a candidate with rigorous and structured thought, and the discipline to deliver exceptional tech projects, but with an interest in learning business, finance and operational skills.
Minimum Requirements
Commercial EffectivenessFront-end & Back-end SkillsAPI & Micro-services build and ManagementSystem ArchitectureUser Experience Design
They do not have a specific tech stack and they use Zoho- a low-code platform where they are using a language called Deluge.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDMxMDU4NDAzP3NvdXJjZT1ndW10cmVl&jid=1557523&xid=1031058403
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One of our clients is seeking to employ a diverse problem solver, who cares about high quality code and serving the needs of their clients. Their software engineer is a key member of their product team involved in planning, developing, and implementing software solutions across the product development lifecycle that connects a network of businesses and enables collaboration, and better travel experiences.
Key Responsibilities:
Building and maintaining software products, and web applications using Azure, React Native, .NET Core and C#.Writing clean, scalable, and efficient codeDesigning, delivering, and optimizing new features and enhancementsIdentify and manage tasks through the product development life cycle.Collaborating and sound-boarding with designers, product managers, engineers, and testers to develop new features and improve existing that generate value for our clients team in the know by reporting problems on time, specifying your needs, and presenting status reports.Perform code validation and verification testing.
Requirements:
4 years’ experience developing web applications using ReactJS4 years’ experience developing web applications using .NET (ASP.NET and .Net Core)Strong C# SkillsWorking experience with MS SQL, Azure & Cosmos DBA collaborative approach to Owning a feature and design and development discussions.Experience using ASP.Net API ControllersAbility to switch between the front-and back end.A good understanding of the release deployment process for Android and iOS applications.Ability to engage in trade-off discussions with relevant stake holders around package options, uses and limitations.A need for staying updated with new tech.Project execution & deliveryHTML & CSS knowledge and experience
You Will Love the Opportunity if:
You enjoy working remotely and collaborating in person from time to time.You’re empathetic to users and can easily put yourself in their shoes.You love solving problems and enjoy a broad range of challenges.You’re a highly self-motivated, innovative individual who has the smarts to interpret and perceive requirements, work independently, and get the job done.You have a passion for code and take pride in your work.You value the power of good relationships and teamwork.You have a deep desire to have an impact on their global growth and the landscape of the travel community.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTY4Mzk0ODUyP3NvdXJjZT1ndW10cmVl&jid=1621947&xid=3968394852
2min
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Location - Woodstock, Cape Town (Onsite)
Job Description
Our client is seeking to employ a Senior Data Analyst to join their team to work within their Internal Audit Department.
Report to: Audit Manager (IT)
Job Purpose
To support the department goals to increase efficient and effective use of data analytics by obtaining more timely access to and management of data assets. Key to the role is to turn data into meaningful information using leading data analytic techniques to present to Senior management in the organisation while assisting in reducing effort on the audit plan.
Job Objectives
Assist the audit team in the field by being responsive to data needs in a timely mannerBe the internal liaison between IT and the internal audit team to facilitate data needs for the audit teamAssist in investigations and other management requests as necessary by gathering, sorting, and otherwise making sense of necessary data.Proactively search for data anomalies that could be indicative of control issues.Work with internal auditors to understand data needs and brainstorm ways to perform audits more efficiently.Drive the implementation of a continuous monitoring framework using data analytics to support the relevant internal audit projectsPerform special reviews of operations when requestedLinking of different data streams and visualisations and graphic output; upskilling and SAS, ACL, Tableau, and visualisation tools.
Qualifications & Experience
Essential: Bachelors degree or above in quantitative fields such as Data Science/Analytics, Computer Science/Engineering, Statistics, Mathematics, or related fieldsDesirable: Postgraduate degree in quantitative fields such as Data Science/Analytics, Computer Science/Engineering, Statistics, Mathematics, or related fields5-8 years data analytics experienceexperience in data management, governance, data acquisition and modeling, data structures and architecture.3-5 years financial systems or system auditing experience from big 4 preferableExperience in using visualisation tools such as Tableau and Power BIUtilisation of Microsoft Office products
Skills
Data analytics tools such as ACL/SAS/IDEA or similarApplication of internal audit and risk assessment methodologiesMS Excel AdvancedBuilding and maintaining strong relationshipsStrong written and oral communication skillsStrong analytical and organisational skills
Essential Competencies
Delivering results & meeting customer expectationsWorking with peopleApplying expertise & technologyPresenting &a...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NDE2OTg3NzA/c291cmNlPWd1bXRyZWU=&jid=1711433&xid=541698770
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