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Main Purpose of the RoleThe primary responsibility of the Technical Operations Manager is to manage the company’s day to day technical operations, including cloud infrastructure, systems and products. A successful applicant will be required to oversee the company’s technical team and work closely with senior management to propose improvements to the business infrastructure and manage and report progress on various technical projects.A good goal would be to give customers and internal users a great user experience. This could entail improvements that mean our internal and external software runs smoothly, with little downtime, at optimal cost and minimal risk. Qualifications and Experience? Minimum 10 years’ experience in managing corporate networks and/or live hosted infrastructure.? Networking and system administration fundamentals? Scripting and automation centric approach (Devops, PowerShell, bash, bicep etc.)? Supporting Azure AD, Microsoft365 and Intune or similar? SQL Server Administration? Experience with Azure IAAS & PAAS or similar? Excellent communication and people management skills? Enjoys working in a fast passed, pressured, learning environment? Committed and available during work hours and emergencies Key ResponsibilitiesWill be responsible for the management and oversight of the following key areas:? Writing I.T policy? Responsibility for ticketing system & maintaining a good QOS to company? Physical and cloud hosted infrastructure? Backups and disaster recovery plans to ensure minimal downtime? Security, IPS and firewalls – virtual or physical? Cloud cost management? Mail flow - SMTP/DKIM/SFP/DMARC? Root cause analysis? Troubleshooting system issues? Telephony equipment, servers and VoIP? Password and Certificate management? Last mile connectively and the redundancy of this link? Understanding of internet protocols – ARP/TCP/UDP/ICMP/HTTP/HTTPS etc.? Network, switches, firewalls, VLANs, server and desktops and BYOD? Monitoring of all systems and servers? System upgrades and patch management? Infrastructure Projects? User onboarding and offboarding experience? Documentation for SOP’s and IT policies (security and operational)? Purchase management of IT equipment and ownership of IT asset registers? Establish and maintain relationships with suppliers and contractors? Office access control, basic network management? Educating direct reports – through the IDP process? Evangelizing and educating company staff on security best practices Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NjU3Nl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1775082&xid=1108_176576
43min
1
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Our client requires’ s a Technical Lead to join our Modern Workplace team of Consultants and Developers. As a Snr or Principal Azure Architect, you will find yourself moving between projects, getting exposure to new requirements and technologies. Our company and business unit is a Microsoft Gold Partner, and we are a sales focused unit engaging with corporate clients across many industries with experience and abilities in the modernization and automation of business processes using a mix of automation tools, low-code solutions, SharePoint, Azure and bespoke development using the .Net stack.
• Work with the team in designing and building solutions using a broad range of platforms, primarily .Net and .Net Core,
• Designing, programming, testing, debugging, and enhancing existing and new software solutions,
• Provide support and stability in existing and new solutions,
• Integrate new solutions with existing systems,
• Assist in providing accurate effort estimations and costings for scoped solutions,
• Take ownership and assist project teams with implementing solutions,
• Partake in development where necessary to ensure a project meets the quality and deadline that is expected,
• Mentor team members and assist with building capability and skill.
• Work with business analysts and end users to define system required
• remints.
• Work with the functional testers, and test to ensure accuracy and solution integrity.
• Frequently communicate with team members during program development to review progress and ensure that requirements have been met.
• Evaluate best approach to solve problems.
• Present solutions and recommendations to stakeholders.
• Provide technical training and mentoring to the team.
• Experience in a mentorship or Team Lead role
• Comfortable and confident to work with different stakeholders, including external clients
• At least 5 years of experience in .NET development using web technologies and C#,
• Experience in 1 or more of the follow web technologies: Web API, WCF (SOAP beneficial, REST essential), MVC, ASP.Net, Angular, ReactJS,
• Experience in working with MS SQL for transactions and querying,
• Excellent understanding of Entity Framework and ORM,
• Excellent understanding of OOP concepts,
• Strong understanding of N-Tier, DDD, SOLID,
• Comfortable working with source control such as TFS or GIT,
• Excellent understanding of Identity Frameworks such as OAuth, Azure AD, ASP Identities,
• Attention to detail
• 5+ years of experience delivering solutions using enterprise design methodologies.
• 3+ years’ experience in SQL Server development
• Working knowledge of security best practices (e.g. OWASP)
• Azure DevOps using GIT. Advantageous:
• Unit Testing/TDD
• Relevant MS Certifications
• Cloud to ground integration.
• Other Soft-Skills:
• Passionate for technical excellence
• Self-motivated worker, that can complete tasks under minimal supervision
• Team Pl
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzUzODE0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1241343&xid=1555_53814
2y
1
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To support high quality and high paced delivery of cyber security programs, projects, and initiatives across Woolworths South Africa with the IT GRC & Cyber Team. To support the team with delivery, project management and coordination of complex tasks with a range of stakeholders. This is a permanent position based at the Head Office in Cape Town City Centre.
*• Responsible for security program and project management through the full lifecycle from requirements gathering to implementation*o In conjunction with the team, define and articulate programs, projects and initiatives in support of the Cyber and IT GRC strategy and roadmap.o Define and obtain requirements in support of cyber initiatives.o Create, prioritise, and manage Epics, Issues and Tasks that make up programs and projects.o Maintain program and project delivery dashboards.o Develop and maintain resource demand dashboards.*• Cyber Security and GRC business process engineering*o Identify, develop, and implement techniques to improve delivery at pace in a complex environment.*• Responsible for driving the delivery of security programs and projects*o Primary point of contact between the team and IT stakeholders on new and recurring projects.o Represent the team at the relevant IT Portfolio and Procurement forums to manage resources and delivery.o Coordinate projects through IT Portfolio project management processes.*• Communication and collaboration*o Establish relationships with key stakeholders for effective cross-team collaboration and implementation of security projects. o Maintain dashboards of progress for stakeholder reporting.
• Grade 12 and relevant degree/diploma (3 years)• Up to 10 years’ experience in IT and security with a minimum of 3 years in a delivery or project manager role• Proven track record of delivering on complex IT projects• Experience with agile methodologies• Proven track record of business and stakeholder relationship management• Ability to translate technical cyber security requirements into deliverables• Solid documentation and reporting skills• Ability to break down large complex programs into smaller agile delivery items• Building and sustaining relationships is a critical success factor.
*Additional Criteria*• Security and risk project experience highly beneficial• Experience in security business analysis is an advantage• Knowledge of PCI and security frameworks (ISF, NIST and ATT&CK) is an advantage• Understands what is commercially achievable and makes sound business decisions. • Supports the development of business acumen of team through knowledge sharing and upskilling. • Maintains advanced knowledge of business operations and organisational metrics and trends. • Knowledge of Woolworths IT and cyber security landscape, including systemic understanding of key business linkages and dependencies • Is aware of and responsive to internal and external events and influences on the technical landscape • Ability to research technology-related concepts, trends a
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzUzODg5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1241391&xid=1555_53889
2y
1
New Business Development Executive required by client in the financial services sector
* Will be responsible for new business development throughout the Cape Town
* Successfully negotiate with key decision makers
* Source new business opportunities
* Build a solid sales pipeline
* Secure appointments with decision makers
* Understand the customers business and effectively provide the correct solution that suits their needs
* Negotiate past objections
* Sell end-to-end solutions and the benefits thereof
* Bring in new business to exceed monthly / quarterly and annual targets
* Manage relationships with customers
* Obtain referral business
* Manage client expectations
* Renewal negotiations
* Matric
* Valid drivers’ license and own vehicle
* Clear credit and criminal record.
* Matric
* Valid drivers’ license and own vehicle
* Clear credit and criminal record.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1MDE0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1187394&xid=1555_25014
2y
1
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Our client based in Cape Town is seeking to employ an IT Manager.Our client is a specialist cruise agent based in the United Kingdom and South Africa. They are totally independent. They are dynamic in their approach to cruise holidays and tailor make holidays is their speciality. The ideal candidate will be required to:Ensure Network Stability and UptimeTo manage the local networking environment ensuring that it is supportedSupport wider IT infrastructure for remote sitesProvide End User SupportMonitor IT environment pro-activelyEnsure IT Polices and Procedures are up to date and followedLiaise and Manage 3rd Party Service ProvidersManage IT Projects for New Deployments are IT Infrastructure ChangesTo manage the country South African ITWork with the wider IT team providing assistance and administration to deliver group initiatives.Manage a Junior 1st Line member of the teamEnsure IT Compliancy is up to date with the Country StandardManage and maintain IT Helpdesk System for tracking and reportingIT Costs are managed correctly and reported accuratelyEnsure all Hardware Licencing is up to date and monitoredCreate and Maintain an IT Assets RegisterDeliver the in country PCI Audit Annually1st line team member managementKey Skills & Competencies:High competence in IT Procedures and Network ArchitectureHigh proficiency in MS Office, specifically Word, Excel and OutlookSufficient level of numeracy and high level of literacy is required (communication by e-mail)Very good communication skillsVery well organised and able to multi-taskVery good time management skills - able to prioritise and understand what is urgentHigh competence in IT AuditsExceptional administration skills - attention to detail importantEducational Requirements:Tertiary qualification to be MCSE certifiedCertificate in Cyber ITCertificate in all relevant hardware such as Dell computers & storageDeployment network security control qualificationA qualification in network environment/anti-virusAt least 8 years experience in technical IT (Server Administration), Network management, project management, MS Exchange (incl Office 365)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODIxNF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778454&xid=1108_178214
9h
1
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Vacant position available for a Parts Manager with a Vehicle Dealership in Western CapeDuties: The role would have the responsibility to ensure that the dealership has the correct parts mix to supply the workshop and third parties with parts for services and repairs. Management and training of the staff of the parts department will be required. Striving to return a satisfactory profit on dealer capital invested in parts inventory. Will have to meet the objectives using proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying and advertisingRequirements:At least 3 to 4 years of experience as a Parts Manager with a Vehicle dealershipMust have experience with a corporate branded dealershipProven track record of running a profitable Parts department as Assistant Parts Manager/Team LeaderGood knowledge of part sales, marketing, or After-salesValid SA Driver’s license and clear criminal recordGrade 12 or equivalentBasic Salary with incentive structure
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzM3N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777285&xid=1109_183377
18h
1
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QUALIFICATIONS NEEDED
Degree / Diploma in Computer Science or Information Technology
NECESSARY EXPERIENCE & INDUSTRY ACCREDITATION / KNOWLEDGE
At least 10 years’ experience in information technologyAt least 5 years’ experience at senior management levelExperienced at devising digital transformation strategy and leading execution thereofBusiness and operational planningProgram and project managementParticipation in developing a departmental budget and monitoring expenditures for multiple projects & funding sources
KEY DUTIES & RESPONSIBILITIES OF THE ROLE
Oversees the operation of the information technology departmentConsults with Exco on technology-related needs and purchasing decisionsOversee the digital transformation strategy development and technology implementation projects, together with the transitional change management requiredSelecting and implementing suitable technology to streamline all internal operations and help optimize their strategic benefitsDesigning and customizing technological systems and platforms to improve customer experienceSelecting and implementing suitable security technology to ensure continuity of operations and confidentialityIdentifying strategic IT projects and the execution thereofSelecting and implementing suitable infrastructure technology to support business objectives and systems. This includes stable cost-effective networks to facilitate on site, hybrid, and virtual business systemsFull integration of the IT function as a full business partner to all corporate, manufacturing operations and service departmentsDefining insourcing vs outsourcing strategies and active performance management of internal & extended IT team to ensure efficient participation, problem solving and service delivery within the businessEnsure all IT systems are qualified and validated where required to meet cGMP requirementsSelecting and implementing suitable technology to ensure data integrity of the cGMP dataDesign and execute the required integration between current and future systemsInnovative problem solving and setting objectives and strategies for the IT department that are aligned with the strategic direction of the companyConduct business, cross functional and departmental planning and execute activities within own scope of accountabilityTimeous and adequate capacity planning and performance delivery in line with strategic, tactical and operational plans to ensure flawless execution of IT deliverablesRole profiling, goal setting and performance management of managers and staff within the departmentDevelop and implement a knowledge management infrastructu...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDE4NTQ0NTgxP3NvdXJjZT1ndW10cmVl&jid=1184980&xid=3418544581
18h
1
IT Operations Lead / Manager:
We are looking for an IT Manager to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the implementation and maintenance of our company’s computing needs in our sites in Cape Town
The successful candidate must have a proven professional experience and a detailed knowledge of industry’s best practice processes.
Responsibilities
Compile and manage the technology strategy in alignment with the business strategy.Must be working in a Call Centre environment Manage relationships and SLA with all external suppliers.Manage information technology and computer systems.Plan, organize, control and evaluate IT and electronic data operations.Work with internal stakeholders to use new technologies to streamline business process and operational efficiencies while adhering to company policies and processes.Ensure that all areas of the business are operational.Conduct ongoing research to improve the technological assets of the company.Manage efficiencies of the department as well as the effective delivery of services and solutions.Manage information risk to an acceptable level based on risk appetite of the business in line with set goals and objectives.Develop and direct all networking safeguards to reduce risks and apply effective protective mechanisms to secure sensitive internal and external information.Aligning business information security requirements to the business and IT goals thereby supporting an effective security posture.Establish resilience and a highly available network infrastructure environment to address regulatory and business requirements.Consolidate business technology platforms and create plans for each platform.Track, analyse and monitor technology performance metrics.Establish technology standards and communicate technical information to the organisation.Maintain asset register.Maintain IT risk & issue register.Create and implement the organization’s IT policy and best practice standard operation processes and manuals.Performing routine system audits.Running routine system operations reports and sharing them with management.Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
Email your CV to james@abcworldwide.com
Be so kind and share current salary, updated salary and notice period.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81ODI5OTUxMjI/c291cmNlPWd1bXRyZWU=&jid=1508839&xid=582995122
18h
1
We are looking for an excellent WFM Manager to join the team!
Basic Functions
Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc.Runs short term forecast and re-forecast/adjust future volume projections as needed to ensure optimum staffing at all timesCreates, maintains and updates the Capacity plan and ensures that staffing requirements, seat requirements and logistics are being delivered while balancing cost and performanceGenerates/reviews schedules accordingly to meet the business requirements enabling superior customer serviceProvides leadership and supervision to a highly engaged and self-sufficient team of WFMs, ensuring that all SLAs are met across accountsDrives high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutionsProtects the organization’s assets thru upholding the principles of the Quality Information Security Management SystemServes as the main point of contact for all WFM concerns
Essential Functions
Reviews and amends the long term and short term forecasts, schedules, and reports while ensuring accuracy and timelines of deliveryEnsures workforce management process and procedures are in place and followedConducts performance appraisals of direct reports periodicallyMonitors daily, weekly, monthly and the annual center performance and alerts management of any discrepancies or issues around itMonitors daily performance of forecasts and schedules against actual metrics within the center and applies changes to future plansPlans, directs, supervises, and evaluates forecasting and scheduling workflow.Assists in the implementation of a Workforce Management System within the organization to enable effective management of shifts and work patternsPerforms routine audits of call center reports to ensure accuracy and integrity is maintainedEnsures confidentiality, integrity, and availability of information critical to fulfilling the organizations business functionsAble to analyze call center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocationProactively collaborates with other departments to identify opportunities for improvement and provides input on performanceEnsures regular coaching, feedback and recognition is being done with the direct reports
Requirements
Candidate must possess at least a Bachelor’s/College Degree4 years minimum experience in Workforce ManagementExcellent skills in forecasting, scheduling and real-time time management a must...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzk2Njc5Nzc5P3NvdXJjZT1ndW10cmVl&jid=1488018&xid=2796679779
18h
1
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We are on the lookout for a full-time Senior PHP Engineer to join our development team.
Our ideal Senior PHP Engineer will be proficient in Laravel and share our passion for technology and making a difference in South Africa. We are seeking a problem-solver with 5+ years of experience as a software developer who has great communication skills and a can-do positive attitude.
As a Senior PHP Engineer, you will be involved in the entire product lifecycle including the design, development, deployment and maintenance of new and existing features and responsible for developing and maintaining functional and stable web applications. Youll be our go-to person for all PHP projects and youll be an integral part of the Technology team.
If you are a motivated, ambitious PHP software developer, have a track record of building high performing and secure web applications and are ready for a new challenge in an egoless environment, this role is for you.
As a Senior PHP Engineer, your responsibilities will include, but will not be limited to:
Write clean, well-designed code following industry best practicesDevelop and maintain cutting edge web-based PHP applicationsRefactor, optimise and improve the existing codebase for maintenance and scaleCollaborate with Product Management and other stakeholders within Engineering (Frontend, UX, etc.) to maintain a high bar for quality in a fast-paced, iterative environmentTroubleshoot, test and maintain web applications and databases to ensure performance and functionalitySolve complex performance problems and architectural challengesPerform code/peer reviews for other members in the teamWrite code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code reviewsCreate and maintain documentation throughout the development processContribute to all phases of the development lifecycleAdvocate for improvements to product quality, security, and performance.Recognise impediments to our efficiency as a team (technical debt), and propose and implement solutionsUse test-driven development and acceptance tests to ensure feature qualityKeep up to date with new trends and best practices in web development
REQUIREMENTS
Our ideal Senior PHP Engineer will possess:
Previous working experience as a PHP Software Developer for 5+ yearsCertificate or Bachelor’s degree in Computer Science, Engineering or a similar relevant field (preferred but not essential)Proficient in PHP, HTML5, JavaScript, JQueryExperience with PHP MVC frameworks like Symfony/LaravelKnowledge of object-oriented PHP progr...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDA2Njk4MzQ1P3NvdXJjZT1ndW10cmVl&jid=1245810&xid=3406698345
18h
1
SavedSave
Business Development Assistant
Position: Full time, Office based
Location: Newlands, Cape Town
Please send your latest CV to Michelle – kindo.m@abcworldwide.com
COMPANY PROFILE
Our client is one of the largest South African FX intermediaries, and they are proud that some of the biggest names in Financial Services have chosen them as their preferred foreign exchange provider. In addition, they give their clients access to the best pricing and service available in the market.
They offer expert advice coupled with fast, reliable, and secure currency transfers with preferential exchange rates, so that your money goes further. Our client is licensed by the FSCA as an authorized Financial Services Provider (No. 35134) and authorized by the SARB to act as a Foreign Exchange Intermediary (No. 1431).
Job Overview
Our client is looking for a graduate/junior role employee to assist the Business Development team in the property space, with a long-term goal to mentor the successful candidate into a Business Consultant role.
Key Responsibilities
Assisting all property BCs with leads and client admin.Will be required to attend presentations/events.
Key Competencies
Must be able to work under pressureFast Learner with a passion for salesGood communication skills (verbal & written) as well as excellent phone mannerWell spokenCommitted to targets and deadlinesWilling to go extra mileMust have a very high level of motivation and commitmentTeam player willing to work within a small teamOpen, friendly, and approachable with excellent interpersonal skillsOrganized with excellent diary and time management skillsNeat, tidy, presentable, and professional in appearance and mannerDisplay gravitas & emotional maturity
Qualifications and Experience
Qualifications – MatricAdministrative experience in a small medium enterprise advantageous
Working hours
Monday – Friday at 08h00-17h00
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTE5NTgzNTE5P3NvdXJjZT1ndW10cmVl&jid=1545841&xid=2519583519
18h
1
Business Consultant – Property Specialist
Position: Full time, Hybrid (Office based)
Location: Newlands, Cape Town
Please send your latest CV to kindo.m@abcworldwide.com
COMPANY PROFILE
Our client is one of the largest South African FX intermediaries, and they are proud that some of the biggest names in Financial Services have chosen them as their preferred foreign exchange provider. In addition, they give their clients access to the best pricing and service available in the market.
They offer expert advice coupled with fast, reliable, and secure currency transfers with preferential exchange rates, so that your money goes further. Our client is licensed by the FSCA as an authorized Financial Services Provider (No. 35134) and authorized by the SARB to act as a Foreign Exchange Intermediary (No. 1431).
About the role
This role is for a Business Consultant – Property Specialist that will focus on the Real Estate Agencies, and their clients, to move funds in and out of South Africa.
Key Responsibilities
Delivery of both annual and monthly sales targets in coordination with the company´s sales strategy to ensure sustainable growth and business developmentLead and develop relationships with key clients to build long term sales opportunities and an effective distribution network of regional contacts and influences in the foreign exchange marketMaintains, influences, and develops senior level relationships with all key FX Partners and introducing advisors for business development opportunitiesDevelops and maintains a strong business pipeline for Regional Accounts and expands on activitiesResponsible for generating and closing a consistently high level of sales opportunities with clients by identifying needs, developing FX relationships, and providing appropriate FX solutions and servicesAssisting Introducing Partners and Corporate Clients from the point of inquiry to trade completion by facilitating registration, gathering KYC documentation, and managing the client to the point of trade readiness
Core Competencies
Adhering to good practice and ethical Principles and ValuesDemonstrates consistent usage of ethics and values; raises potential violations in othersDelivering results and Meeting Customer ExpectationsModifies approach in the face of new demands and helps others (both internally and externally)Supports change initiatives, adjusting their actions appropriately when presented with additional informationDemonstrates ability to relate well to people at all levelsMakes timely decisions and accepts accountability for own actionsCom...
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18h
1
SavedSave
This is a full-time position.
Office hours 8am to 5pm.
Job description
The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for packaging, product manuals, illustrative design, sales support and typography. This candidate will have experience in working with numerous different design platforms such as digital and print forms.
Responsibilities
Candidate will be responsible for packaging for:
Consumer productsPhotography (for internal, external and online needs)Website/e-commerce channel support
Job Duties
Meets Art Department work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvementsMeets Art Department cost standards by monitoring expenses; implementing cost-saving actionsFormulates art concepts (possibly supervising co-workers) engaged in executing layout designs for artwork and copy to be presented by visual communications mediaKeeps executive informed by reviewing illustrative material for presentationImplement restructuring and procedural methodology to organize and maintain art/image database for use of Art Department and Sales TeamReviews project production factors by studying budget, background information, objectives, presentation approaches, styles, and techniquesSelects and secures illustrative material by formulating basic layout design concept; conducting researchProduces illustrative material by assigning layout design concept to artists and photographers; directing development of design concepts into art layoutsPrepares layouts for printing by marking-up, pasting-up, and finishing layoutsObtains executive approval by presenting final layouts, story boards, and illustrations; responding to executive commentary and requestsImproves quality results by studying, evaluating, and re-designing processes; implementing changesUpdates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizationsEnhances art department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Skills and Qualifications
Coordination, Creativity, Vision, Project Management, Product Management, Organization, Graphic Design Skills, Developing Creative Standards, Illustration Tools, Desktop Publishing Skills, Multimedia Content Development, Social Media Developer and Manager, Photography
Should you wish to apply, please email yo...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDQxNDU5MjkwP3NvdXJjZT1ndW10cmVl&jid=1307369&xid=1441459290
18h
1
Drive overall performance and manage Utilities & Insurance voice processes within Sales & Service. Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance and lead process meetings / calls. In addition to call service levels, customer satisfaction and voice quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable.
Customer Satisfaction - as per agreed Key Success Factors.Process performance – as per agreed KSFs.Attrition - as per agreed KSFs.Quality and productivity ImprovementLevel of subject matter expertise – To be able to support team queriesAny other essential function that may occur from time to time as directed by the Supervisor.
Responsibility:
Manage teams and ensure customer satisfaction, quality and productivity targets are metMotivate team members and control attritionComplaint and escalation managementMonitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.Provide coaching and feedback to team members to enable them to improve their performance.Assist new hires such that they are productive on the floor in the shortest possible time frameClient Interaction, where required – Daily/Weekly/MonthlyEnsure compliance with internal policies and procedures, external regulations and information security standards.Collect and provide data required for various audits like GI/Internal AuditEffectively manage queue and balancing of work loads
Competencies & Skills:
Knowledge of the function, process and systemsCoaching and Feedback abilityClear written and verbal communicationEffective operations managementCustomer Service Orientation.Quality Orientation.Empathy for effective on the job coaching and feedback.
Education Requirements:
Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education.Minimum 3 years of work experience in Business Process Off-shoring.Should have at least one year of supervisory experience in international Voice business, preferably in the Utilities & Gas or Insurance industry.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82NTMxMzg0OTE/c291cmNlPWd1bXRyZWU=&jid=1295977&xid=653138491
18h
1
SavedSave
This is a full-time position.
Office hours 8am to 5pm.
Job description
The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for packaging, product manuals, illustrative design, sales support and typography. This candidate will have experience in working with numerous different design platforms such as digital and print forms.
Responsibilities
Candidate will be responsible for packaging for:
Consumer productsPhotography (for internal, external and online needs)Website/e-commerce channel support
Job Duties
Meets Art Department work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvementsMeets Art Department cost standards by monitoring expenses; implementing cost-saving actionsFormulates art concepts (possibly supervising co-workers) engaged in executing layout designs for artwork and copy to be presented by visual communications mediaKeeps executive informed by reviewing illustrative material for presentationImplement restructuring and procedural methodology to organize and maintain art/image database for use of Art Department and Sales TeamReviews project production factors by studying budget, background information, objectives, presentation approaches, styles, and techniquesSelects and secures illustrative material by formulating basic layout design concept; conducting researchProduces illustrative material by assigning layout design concept to artists and photographers; directing development of design concepts into art layoutsPrepares layouts for printing by marking-up, pasting-up, and finishing layoutsObtains executive approval by presenting final layouts, story boards, and illustrations; responding to executive commentary and requestsImproves quality results by studying, evaluating, and re-designing processes; implementing changesUpdates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizationsEnhances art department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Skills and Qualifications
Coordination, Creativity, Vision, Project Management, Product Management, Organization, Graphic Design Skills, Developing Creative Standards, Illustration Tools, Desktop Publishing Skills, Multimedia Content Development, Social Media Developer and Manager, Photography
Should you wish to apply, please email yo...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjc1MTQ5MDMzP3NvdXJjZT1ndW10cmVl&jid=1307034&xid=1275149033
18h
1
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Our client, a nonprofit housing institution established in 2004, offers affordable transitional and communal housing in Johannesburgs inner city and Cape Town - fully accredited by the Social Housing Regulatory Authority (SHRA). They are currently recruiting for a Housing Manager to Join their team based in Cape Town.
Job Purpose:
Rent collection and management of vacancies. Management of client relationships. To oversee the maintenance management of the buildings and the grounds. Management of visiting stakeholders, staff, and service providers.
Responsibilities:
Client Services Management
• Manage vacancy levels in the buildings by assisting prospective tenants, facilitating viewing of vacant units, sourcing new tenants, and conducting information and leasing workshops.
• Manage the rental collection process by distributing rental statements, reviewing arrears reports, following up on tenants in arrears, distributing arrears letters, and implementing credit control procedures
• Manage and facilitate the intake and exit process for new tenants, including welcoming and inducting them, discussing house rules, and completing take-on snag lists with both new and existing tenants while also managing the tenant exit process Service Provider Management
• Review the performance of relevant staff and service providers such as cleaners, maintenance personnel, security, garden services, refuse removal, and MES, by conducting meetings and providing feedback on their performance HR / Staff Management
• Identify, recruit, interview, and select suitable candidates for vacant positions on site; induct, train new staff, and facilitate the probation period process.
• Conduct performance appraisals, derive action plans to improve performance, identify training opportunities, conduct disciplinary processes when required, motivate teams, and hold weekly meetings Maintenance and Security
• Review overall maintenance and security of the building, liaising with the maintenance manager on identified concerns
• Address maintenance requirements reported by tenants by investigating work needed, requesting work orders, attending to minor maintenance, overseeing the in-house maintenance team, and reporting on service provider performance
• Manage the buildings condition by inspecting the premises, identifying concerns, investigating and reporting security or maintenance incidents, and ensuring the cleaning team is well-equipped and trained to maintain cleanliness Administration
• Complete weekly and monthly reports accurately and on time, attend meetings with Internal Influencers.
• Process and send all documentation to the head office Social Climate Management
• Review the social climate in the building, address minor social issues, and refer them to the MES social worker when necessary
• Report any major social issues and encourage tenant participation
• Address tenant behavioral issues promptly, issuing warnings as needed for violations of ...Job Reference #: 202655
18h
1
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Our client is seeking German & English speakers to fulfil the position of Claims Handler
Job Description
Claims servicesAnswering incoming phone and email enquiriesCommunication & claims processing arrangements for medical insurance claimsEfficient start to end claims handling including data entry and invoice assessmentProvide friendly and outstanding customer serviceRespond to enquiries in a timely and efficient mannerWork efficiently in a multi-lingual and multi-cultural team
Job Requirements
German speaker with professional fluency, also in EnglishPro-active and performing well under pressureExcellent attention to detailsFlexible and open-minded to ongoing changes and trainingMatric or higherStrong computer user skills in Microsoft Office toolsSA VISA secured already, ideally
Advantageous
FSB registered – a big bonusPrevious work experience in Medical Assistance, Insurances, Claims Handling or Tourism will be an advantage
Hours
Local office hours (Monday – Friday 9am – 5pm)
Language Assessments
Please include a written paragraph in German (not using Google Translate) – introducing yourselfA verbal German assessment will be requested after contact has been made with the recruiter
Should you meet all the requirements and wish to apply, please send your latest CV and motivation to diane@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzM5MjQyMjkwP3NvdXJjZT1ndW10cmVl&jid=1244261&xid=1739242290
18h
1
SavedSave
Payment’s Consultant
Position: Full time, Office based
Location: Newlands, Cape Town
Please send your updated CV to Michelle - kindo.m@abcworldwide.com
COMPANY PROFILE
Our client is one of the largest South African FX intermediaries, and they are proud that some of the biggest names in Financial Services have chosen them as their preferred foreign exchange provider. In addition, they give their clients access to the best pricing and service available in the market.
They offer expert advice coupled with fast, reliable, and secure currency transfers with preferential exchange rates, so that your money goes further. Our client is licensed by the FSCA as an authorized Financial Services Provider (No. 35134) and authorized by the SARB to act as a Foreign Exchange Intermediary (No. 1431).
Job Overview
The role requires the consultant to identify the required supporting documentation, complete the BOP form accurately and submit the relevant information to the bank. A successful candidate will have a keen mind for compliance and administration. This includes working in accordance with the Exchange Control Rulings to mitigate risk of money laundering and terrorist financing. They will have excellent attention to details, the ability to work in a team and organizational ability.
Who will you report to?
Our client is looking for a Payments Consultant specializing in Payment’s function. The payments consultant will report to the Head of Payments. The Payments Consultant will process our individual and corporate clients’ payments by working with our banking partners.
Responsibilities and duties
Completing BOP forms accurately and timeouslySubmitting supporting documentation to banking partners for processing of paymentsLiaising with banking partners on payment queries regarding beneficiary details, exchange control and complianceEnsuring that client documentation is filed correctly on the various digital platformsManaging client queries relating to paymentsAllocation of inward funds and supporting documentationLoading and verifying beneficiaries for paymentsLoading, verifying, and authorizing of ZAR paymentsOther administrative duties
Key Competencies
Principles and ethics: Adhering to good practice and ethical Principles and Values. Good work ethic with a willingness to go the extra mile and work as a team player. Must be motivated, energetic and committed to the roleMeticulous: Impeccably accurate with a keen eye for detailService delivery: Delivering results and exceeding customer expectationsinterpersonal skills: Excellent in...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTgyNjg2OTQ0P3NvdXJjZT1ndW10cmVl&jid=1545843&xid=1982686944
18h
1
Description
Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the German market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and German is required. Excell...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81MzQzNTUyNj9zb3VyY2U9Z3VtdHJlZQ==&jid=1296771&xid=53435526
19h
1
Our client is seeking an experienced and motivated Business Process Automation Specialist to join our dynamic team. With a strong background in RPA technologies, excellent analytical and problem-solving skills, you will primarily work within the Microsoft Power Platform environment.
Responsibilities:
• Provide clarity and guidance on business process and automation policies, processes and procedures
• Analyst evaluating and reviewing existing business processes and workflows to identify automation opportunities, and inefficiencies
• Lead the development of initiatives to automate manual and/or repetitive tasks, improve efficiency and overall productivity
• Support process owners, teams and peers to understand business requirements, and challenges
• Lead in the development and implementation of automated workflows and business using Microsoft applications
• Ensure data security, integrity, and compliance throughout the workflow integration process
• Identify, defining, and implementing measurement criteria for success and report on impact of automation initiative
• Partner with the relevant teams to conduct quality assurance and testing activities to ensure the dependability, efficiency and accuracy of business process, workflows and automation solutions
• Maintain accurate documentation of business processes, workflows and integration automation solutions
• Participate in the execution all the process improvements by the organisation
• Provide process automation advice across the generalist range of the role
• Create and automating always-on reports on business process automation metrics and providing information on approaching automation solutions initiatives
• Support, and mentoring employees through communication, information sharing, knowledge management by creating a Community of Practice (COP).
• Research new methodologies, best practices and tools and recommend enhancements to business processes, workflows, and automation solution
• Provide ongoing support to the organisation in business process improvement and workflow implementation, deployment, and training
• Provide on-going support of deployed automated solutions
• Continuously improving automated business processes, workflows, and integration automation solutions using Microsoft tools Qualification and Experience:
• National Senior Certificate (NQF 4)
• Bachelors degree in computer science, information systems, or related field
• Relevant certifications
• At least 6 years experience in a similar automation position in a related industry
• Experience in Business Process Management, workflow and automation
• Experience building and designing solutions using Visio, Power Automate, Sharepoint, Teams, Azure, Process Advisor, JIRA, Confluence, etc
• Experience mentoring and coaching developers.
• Demonstrated experience in working closely with a variety of internal and external stakeholders at different levels in the business
• Experience analysing metrics ...Job Reference #: 202619
19h
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