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Our client in the FMCG Industry based in Johannesburg is currently looking to employ a Customer Services Consultant. An awesome career opportunity awaits! Requirements: Grade 12 certificate.3 years’ experience working on Microsoft operating systems.Strong administrative skills.No specific experience in IT is necessary.A successful candidate needs to be good with people.Have a passion for customer service excellence.The successful candidate will need the ability to manage End User frustrations effectively.Ability to work well under pressure and be able to identify and manage priorities. Responsibilities: Create and Maintain documentation. This includes creating process documentation, user documentation, help guides, user guides, product manuals, etc.Manage the Helpdesk phone. This includes taking calls and ensuring that all calls are logged in the system as well as providing feedback on already logged calls. This will be done by communicating with the relevant people internally to provide feedback to the end users.Manage WhatsApp groups. This includes taking down and logging of calls that are submitted via WhatsApp.Communication to the business. This includes ensuring that important communications are sent to the business as and when needed in a professional manner.Pulling reports and providing to business. Telephones, Helpdesk, other. These are done usually on a monthly or weekly cycle but can also be requested ad hoc.Assist in Helpdesk Management. This includes following up on calls for staff as well as managing outsourced calls.Quotes and Orders. This includes loading of quotes, requesting quotes and managing the fulfilment of those that become orders.Follow up with services providers on issues logged externally. From time-to-time calls are logged with service providers (such as phones, printers, arch, SAP, internet lines etc..) These calls need to be managed and service providers held to SLA agreements.IT Training. Setup and provide basic IT training for new employees as well as existing employees on IT processes and productions. For example: how to apply for leave, claims, access company policies etc.General Admin. This includes any IT administration task that may need to be done, for example: taking minuets in meetings when requested, organizing training, organizing IT functions etc.Maintenance of Chronoscan. This includes mapping documents for electronic extraction. (EDI)Maintenance of the telephone system. This includes setting up new phones, speed dials etc. Please note should you not receive a response within two weeks of applying please consider your applicatio... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDk1ODU5OTA0P3NvdXJjZT1ndW10cmVl&jid=1489925&xid=2095859904

Johannesburg CBD

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Position: Marketing Administrative Assistant Location: Johannesburg Job Summary: The Marketing Administrative Assistant has an in-depth understanding of all the brands within the group. They are at the pulse of all leads generated by the companies marketing campaigns for all their stone and infinity surfaces, while assisting with the general marketing administrative tasks for all four brands.This is an administration role that requires incredible organisational and communication skills. The success of this role relies on maintaining an extremely high level of customer service and the ability to manage a variety of tasks throughout the day.Crucial to the PR efforts of the brands, the Marketing Administrative Assistant has direct contact to our end-user and provides the marketing department with the most accurate and current context of our target audience. With word-of-mouth marketing being more crucial than ever, this role ensures that the end-user has an exceptional overall brand experience, no matter what their needs are.Although the position is a junior one, the incumbent will serve as essential support to the daily operations of the marketing department. This role also manages the functioning of the Designer Incentive and Warranty Programs. Responsibilities are likely to grow and develop along with the tenure of the position.The role is perfect for someone who sees themselves as an admin machine with an eye for detail. General technological know-how and a “can do”, solutions-oriented attitude will make this job a pleasure Skills and Personality Requirements:The ideal candidate should: Have a friendly and positive attitudeBe very organised and meticulousBe reliable, responsible, and have the ability to work independently without constant supervisionPossess good people skills and be able to communicate in an appropriate and respectful wayHave the ability to undertake basic administrative tasks such as report writing and record keepingHave strong computer literacy in MS Office and search engine operatingHave the capacity for attention to detailDisplay a solid understanding of marketing principles is important Minimum Qualification Requirements: Diploma/Certificate in Sales and Marketing1-2 years experienceOwn Vehicle Roles and Responsibilities: Leads Protection Receive all stone and infinity surfaces leads from our various channels on a daily basis. These platforms include (but not limited to): website, emails, helpline, WhatsApp, and Live Chat.Respond to these leads by way of ... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzQ5MjY0NDQ3P3NvdXJjZT1ndW10cmVl&jid=1210243&xid=2749264447

Johannesburg CBD

Mid Backend Software Engineer (Python) (JHB)

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DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business. ENVIRONMENT: THE coding expertise of a proactive & critical thinking Mid Backend Software Engineer (Python) is sought by a Joburg Brand Specialist to create seamless user experiences through building, maintaining and improving back-end applications and processes. You will analyse existing code and industry developments, formulate more efficient processes and solve problems. You will require a BSc Degree in Computer Science or equivalent discipline, have 4 years’ experience in a similar role and programming in Python, be familiar with an ORM (Object Relational Mapper) library, JavaScript, HTML5, CSS3, Git, Unit Test and debugging skills, Project Management, understanding Security Compliance & the threading limitations of Python, and multi-process architecture. DUTIES: * Develop and maintain applications for web and/or API access, typically in Python. * Odoo customisation and extension, typically in Python. * Integration to other systems via APIs, in particular building an integration layer between WhatsApp messaging and Odoo. * Be involved in the implementation of DevOps practices including CI/CD, automated cloud deployments and hosting architecture. * Be involved and participate in the overall application lifecycle. * Collaborate with Front-end Developers and other team members. * Define and communicate technical and design requirements. * Provide training, help and support to other team members. * Build high-quality, reusable, testable and efficient code. * Develop functional and sustainable web applications with clean code. * Integration of data storage solutions including relational databases, key-value stores, and cloud blob stores. * Troubleshoot and debug applications. * Learn/follow new and emerging technologies. * Stay up to date with current best practices. * Collaborate with multidisciplinary team of Designers, Developers and System Administrators. REQUIREMENTS: *Qualifications –* * BSc Degree in Computer Science or similar relevant field. *Experience/Skills –* * 4 Years’ experience as a Back-end Developer. * 4 Years’ experience with programming Python. * Familiarity with an ORM (Object Relational Mapper) library. * Able to integrate multiple data sources and databases into one system. * Understanding of the threading limitations of Python, and multi-process architecture. * Basic understanding of Font-end technologies, such as JavaScript, HTML5, and CSS3. * Understanding of Security Compliance. * Knowledge of user authentication and authorisation between multiple systems, servers, and environments. * Understanding of fundamental design principles behind a scalable application. * Familiarity with event-driven programming in Python. * Able to create database schemas that represent and support business processes. * Strong Unit Test and debugging skills. https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzIyMTcxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1179242&xid=1555_22171

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Our client a Global Tech firm is seeking a Senior Software Application Developer (SharePoint, M365, O365)to join their team in Sandton on a perm basis. Our client offers stability, excellent working environment, growth excellent benefits and an attractive salary. As a Senior Software Application Developer, youll be responsible for creating and developing custom software solutions using the Microsoft stack. You will create web applications that are designed to improve efficiency within an organisation by streamlining processes, automating repetitive tasks or improving business performance. Requirements * Serve as lead, go-to and SME for SharePoint Online * Provide technical expertise and platform knowledge to support new and existing developments in the O365 space, both internally and externally * Provide direction, guidance and oversight to 2 team members * Maintain the relationship between the client (Product Owner, business representatives) and the support team together with the team Project Manager * Manage a visible backlog of work for the client * Interact with business to secure new work for the backlog in a regular fashion * Prepare and deliver reports and presentations * SharePoint 2019, 2016, 2013, 2010 and MOSS 2007 experience a plus * Knowledge around related O365 products such as Teams, Yammer, Power BI, Stream, etc a plus * Provide technical support and analysis to identify, investigate, and resolve technical issues via Teams, email, telephone, and Whatsapp * Manage support cases under a strict SLA * Ensure problem ownership, adherence to contractual SLAs and the correct administration of support cases * Promote end user satisfaction and the efficient resolution of support cases * ServiceNow CSM experience a plus * Write and execute PowerShell scripts * Troubleshoot and develop technical solutions relating to the O365 space * Primarily SharePoint Online, Power Apps and Power Automate * Plan for and lead kick-offs, workshops, UAT sessions, etc * Communicate technical information, both written and verbal, effectively to clients of varying technical experience * Prepare technical and functional documentation for software development projects * Javascript and CSS experience a plus * Certifications: some combination of Microsoft 365, Power Platform, Microsoft Teams, Office 365 * Certifications need to be up to date * Application of Agile Methodology in software development and remediation activities Qualifications * Bachelor’s degree in Computer Science, Software Engineering or a related field * Experience developing SharePoint 2019, 2016, 2013, 2010 and MOSS 2007. * Five years of experience in SharePoint development with a strong background in business processes and site/list architecture preferred. * Experience developing Microsoft Office 365. Senior, Software, Application, Developer, SharePoint, M365, O365, Senior Software Application Developer, SME, SharePoint Online, SharePoint 2019, 2016, 2013, 2010 and MOSS 2007, Teams, Yamm https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzMwMTg0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1203945&xid=1555_30184

Sandton

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About us:Digify Africa PTY is a leading technology company specializing in the development of complete learning experience with chat bots, for diverse industries. We are dedicated to creating innovative, AI-powered solutions that enhance short mobile learning for our clients.As we expand our projects, we are seeking a talented project manager to lead and oversee the successful execution of chatbot development initiatives.Role overviewAs a project manager at Digify Africa you will play a critical role in planning, executing, and delivering projects, including WhatsApp bots and other digital projects for our clients. You will work closely with cross-functional teams (content, tech, business development) to meetproject objectives and ensure clients’ needs are fulfilled.Key responsibilities:Project planning: Collaborate with clients and internal stakeholders to define project scope, objectives, and requirements for WhatsApp bot development.Project execution: Lead project teams, allocate resources, and ensure the timely and successful completion of bot development projects.Communication with HCS provide regular updates on project progress, addressing inquiries, and managing expectations.Close collaboration with content manager: liaising between clients and content production teams to ensure timely executionBudget and risk Management: Identify and mitigate project risks, issues, and obstacles, ensuring projects stay on track and within budget.Documentation: Maintain comprehensive project documentation, including timelines and technical specifications.Stakeholder collaboration: Foster collaboration among design, development, technical partners and testing teams to ensure cohesive project execution.Client training: Provide clients with training and documentation on how to use and maintain WhatsApp bots.Post-Project Evaluation: Conduct post-project evaluations to assess bot performance, gather client feedback, and identify areas for improvement.Business development: assist the CEO and head of client services with the process of securing and onboarding new clients.Qualifications:Bachelors degree.Proven experience in project management4-6 years of experienceProficiency in project management tools and methodologies.Excellent communication, leadership, and problem-solving skills.Ability to manage multiple projects simultaneously.Client-focused mindset with a commitment to delivering exceptional results.Project management certification (e.g., PMP) is a plus.What skills will I need?An eye for detail - no mistakes in designs - spelling or layout ��Good Communicator - You’ll be working remotely and mostly be your own boss. We need to trust you’re doing your job, and good communication will help with thisSelf-Starter - We want someone who is going to go above and beyond and come upwith cool ideas!Curious - We want you to chat with our team and learners and help find useful insights we can act uponReport Creation - Presentation crea https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzU2NjkxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1791361&xid=1320_56691

1mo

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Education: A bachelors degree in business management, administration, or a related field is required for this job. Previous years of work experience in a business development managing capacity can be helpful. Business and leadership certifications are a plus. Or Bachelor of Science.Duties & Responsibilities: Omnichannel contact center, CRM and Dialler solution skill specialization.Understanding, consulting, mapping, and scoping of customers business processes and workflows.Assessment, engagement and scoping of API integrations with 3rd party products.Social media, SMS, WhatsApp, Web-Chat, Email and Voice configuration and implementation.Basic debugging of LAN/WAN network, VoIP and Web Services.Identify the clients sales, marketing and customer service requirements through discovery meetingsDesign and lead the system architecture process, in partnership with the Development Team, to create, define specifications for and implement customisations for any custom code or data migration requirements using various reporting tools and applicationsCRM implementations through all project phases including discovery, definition, build, test and deploy.Serve as clients main point of contact throughout all project phases, effectively manage associated issues and risks and ensure on-time and on-budget implementation delivery that meets clients needs and requirements.Scoping of new features, feature enhancements and custom requirements with submission, delivery tracking and testing.Conduct end-user training and create and maintain knowledge transfer documentationDevelop and continue to refine CRM implementation standards and toolsPresent tailored demonstrations of the technology solution.Support other areas of the business when contact strategy testing is requiredRecord, own and escalate where required issues impacting real time performanceSupport in the development and deployment of new campaigns and strategies across multiple contact channels including specification of requirements, design and build, testing and release.Accountable for the day-to-day maintenance and intra-day execution of multiple customer engagement strategies including to Dialler, IVR, SMS and EmailMaximize agent productivity on inbound and outbound by proactively managing outbound campaigns, outbound dialler agents and CMS agent activitySMS management, creation, changes and testingAmend planned intraday schedules to deliver optimum collections by making real time decisions based on monetary and schedule forecasts reacting to business needs across all platforms.Maintenance of Dialler lists, jobs, campaigns and phone strategiesCMS housekeeping including new agent administration, agent groups and skill allocationConduct analysis on effectiveness of campaigns to optimise and increase contact rates and collectionsPrepare and circulate intraday reporting for wider stakeholders highlighting https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYxMDc3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1217460&xid=1108_61077

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General Worker Jobs

jobs with whatsapp in Johannesburg (39 results)

Results for jobs with whatsapp in General Worker Jobs in Johannesburg