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Results for restaurant manager in General Worker Jobs in Cape Winelands
1
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The main purpose of the Duty Manager is to manage and control the daily operations of the FOH department. To ensure that the standards of the Royal Portfolio are met in order to contribute to the purpose of the company – To give our guests a complete experience and a perfect stay.MAIN DUTIES & RESPONSIBILITIESEnsure complete guest interaction and satisfaction.Be the point of contact for guests and anticipate and cater for their needs.Ensuring that guest and staff satisfaction is maintained through interdepartmental communication and liaison.Assisting and supporting the Rooms Division and Food & Beverage Department in managing the Operations of the hotel.In the absence of the General Managers, been the Senior Manager and point of contact at the hotel.Ensuring that all decisions are made with Companys interest been put first (communicating with the HOD of the relevant department) but with utmost importance ensuring the Safety of our guests and staff.Monitor health and safety throughout the hotel.Guide site inspections and guests around the property.Living, breathing and understanding the company’s purpose and values and ensure that the hotel is immersed in the TRP Culture.REQUIREMENTS & QUALIFICATIONS5 years’ Experience in a luxury 5* establishment (Required)3 years’ Room Division Experience (Preferred)3 years’ Food & Beverage Experience (Preferred)3 years’ Housekeeping Experience (Preferred)5 years’ Hotel Management Experience (Required)Diploma in Hospitality (Required)Strong English verbal and written communication skillsInternational Language (Advantageous)Systems - Micros (POS), Opera (PMS), Microsoft OfficeMust live locally and be familiar with the restaurants, wine farms and venues in and around Franschhoek. It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzY2NV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778329&xid=1109_183665
12h
1
Exciting Opportunity for a Senior Restaurant Manager to Join our Dynamic Company and work within SA’s No. 1 Fast Food brand!
Key Responsibilities:
Achieve High Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.Manage shifts and costs controls in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.Forecast and schedule labour by shift and create a deployment plan to control labour costs and still meet the needs of the business.Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds.Facilitate restaurant training programmes for all staff to company standard to enable them to maximise performance and realise their career potential.Initiate action where necessary to ensure that all employees meet the standards of performance requiredSupport and act as a role model to employees, providing leadership as necessary.Manage Local Store Marketing activities to grow sales.Achieve consistent results through team management and leadership
Requirements:
Grade 12Prior supervisory experienceEnglish ProficiencyNumeracy ProficiencyComputer LiterateFinancial AcumenAbility to work under pressure and enjoy working shifts
What we offer you:
World class management training Job security within a reputable brand with a stable and growing companyFantastic career opportunityFast paced, dynamic and rewarding working environment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDU3NjE1ODY0P3NvdXJjZT1ndW10cmVl&jid=1521121&xid=1057615864
14h
1
Our client in the Boland is in need of a Food Service Manager (culinary manager) to join their expanding team. The main duty of this person will be to manageculinary operations and for delivering an excellent guest experience.RequirementsFood service management experienceProven food and beverage management experienceFluent in Afrikaans and EnglishWorking knowledge of various computer software programs (MS Office, restaurant management software, POS- Micros/Sage/PO systems)Ability to spot and resolve problems efficiently and being flexible with working hoursCommunication and leadership skillsUp to date with food and beverages trends and best practices by thinking out of the box and creating a unique experience for guestsAbility to manage personnel and meet financial targetsGuest-oriented and service-mindedResponsibilitiesManage all F&B and day-to-day operations within budgeted guidelines and to the highest standardsPreserve excellent levels of internal and external customer serviceDesign and create menu’s, purchase goods and continuously make necessary improvementsLead F&B team by attracting, recruiting, training, and appraising talented personnelEstablish targets, KPI’s, schedules, policies, and procedures
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg4NzczX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1220861&xid=1109_88773
2y
1
SavedSave
The La Residence Pastry Chef is responsible for running the Pastry section in our busy hotel kitchen. The Pastry Chef ensures the highest standards and consistent quality in the daily preparations for the Pastry section. They keep up to date with new products, recipes and preparation techniques.Main Duties: Takes care of daily food preparation and duties assigned by the superiors to meet the standard and the quality set by the Restaurant.Ensure that the production, preparation and presentation of food are of the highest quality at all times.Able to estimate the daily production needs and checking the quality of raw and cooked food products to ensure that standards are met.Managing and training any Demi-Chef de Parties or Commis Chefs working with you.Monitoring portion and waste control to maintain profit margins.Continually develop new pastry dishes and menu items.To undergo both formal and on-the job training to develop cooking and kitchen organisational skills.To aid all stock taking within the Pastry KitchenSupervise workloads during shifts.Ensure that you follow and lead by example according to our Purpose and Values. Requirements & Qualifications Must have at least 4 years’ experience in a 5* Hotel or established full-service restaurant environmentMust have at least 2 years’ experience in a Pastry KitchenTertiary qualification in Culinary Arts with minimum 3 years certification.Creative cooking and baking skillsDemonstrated excellent written and verbal communication skills.Ability to multitask with excellent time-managementProven job reliability, diligence, dedication and attention to detail.Must be flexible with working nights, weekends and holidaysIt is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg1NjEzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1216833&xid=1109_85613
2y
1
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Our client an established wine estate is urgently looking to employ an Assistant Restaurant Manager at their establishment.Location: Stellenbosch, Western CapeRequirements: Matric Must be fluent in both English and Afrikaans 2 - 3 years previous restaurant management experience or similar role in the hospitality industry at a 5-star establishment Must be comfortable in dealing with very distinguished clientele Must have good knowledge of food and beverages, including dietaries, bar, and wine varietals Wine certificate courses. Responsibilities: Engaging with the guests in the restaurant by being present, keeping an eye on service and constant interaction with guests, and responding to their needs Training and quality control of the Restaurant staff & managing staff performance Communicating relevant information to the team, Restaurant Manager, and guests Coordinate communication between front of the house and back of the house staff Planning rosters and managing the stock flow Implementing new and fresh service ideas, train, manage, and implement storytelling service journey from food to table. Ensuring service standards are upheld and monitored. Doing daily cash-ups and notifying any other departments/suppliers of relevant information Forward planning of department, assist Junior Managers & Restaurant Manager on days off where duties need to be carried forward. Monitor compliance with safety and hygiene regulations General administrative duties, including record keeping, ordering of staff uniforms, processing emails, responding to guests, meeting with suppliers
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY1NzAwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1159405&xid=1109_65700
2y
1
Luxury hotel within the beautiful vineyards of Franschhoek requires a highly skilled, beautifully presented Senior Hotel Accountant to partner with the MD of this high end establishment, You will be required to perform the full Accounting Function for the Hotel and 2 Restaurants, managing and overseeing a team of 2 and reporting into Head Office to strict deadline monthly This role is hands on and busy so requires full overstanding of Hotel operations in order to perform optimally and efficiently It is a fantastic opportunity for an exceptional individual who wants to work for a well known, multinational Group who always puts its staff first, because they know that happy staff provide exceptional service to guests who expect nothing less !! If you are a top draw individual who always gives 100% this is the position for you!!
BCom in Accounting plus at least 4 years experience within the leisure industry essential. Drivers Licence and Own Transport required
*Desired Skills: *
* Accounting
*Desired Work Experience: *
* 5 to 10 years
*Desired Qualification Level: *
* Degree
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzY1ODFfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1154494&xid=1554_6581
2y
1
SavedSave
Our client in the Boland is in need of a Food services Sales ManagerThe purpose of this position is to generate sales in the food service industry.The person in this position will be required to maintain existing relationships and create awareness around the additional products that are available. The position will require of the personto build new relationships and grow sales opportunities. For internal use We have already launched or are busy launching several cheeses that should do well in Food Service sector, namely: cream cheese buckets , dips, Danish Style Feta , Crumbed Camembert , Yogi baa’s , Dairy Free Cheeses and Dairy Free ice cream.We also want to better understand the needs of the end users ie restaurants, hotels, guesthouses etc with regards to pack sizes, packaging and new product development requests Skills / Qualifications / Experience: Past elements that MUST be present • Ideally a minimum of 5 years in the hospitality industry as a manager or rep for a FMCG Company (preferably Dairy) • Outgoing, friendly, engaging personality • Goal driven • Self-manage • Structured work ethic - providing feedback & reporting • Grade 12 • Business savvy – good understanding of food costing Key Performance Areas: what are the key deliverables Administration • Analysing and reporting on sales data • Reporting on sales opportunity and growth • Assisting production team with stock forecasting requirement
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzcyOTM2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1266701&xid=1108_72936
2y
1
SavedSave
Our client in the hospitality industry is urgently looking for an experienced Sous Chef to join their organization Location: Stellenbosch, Western Cape Requirements: Culinary Diploma 4+ years of previous experience in a senior chef role Experience in a 5-star restaurant is required Must have experience in fine dining Own transport with a valid drivers license Responsibilities: Manage and lead the kitchen staff in the chefs absence Provides guidance to junior kitchen staff members, including but not limited, to line cooking, food preparation, and dish plating Oversees and organizes kitchen stock and ingredients Ensures a first-in, first-out food rotation system and verifies all food products are properly dated and organized for quality assurance Keeps cooking stations stocked, especially before and during prime operation hours Train and assess staff on the job Manages food and product ordering by keeping detailed records and minimizes waste, plus works with existing systems to improve waste reduction and manage budgetary concerns Supervises all food preparation and presentation to ensure quality and restaurant standards Works with the head chef to maintain kitchen organization, staff ability, and training opportunities Assists head chef with menu creation Monitor and maintain health and safety Maintain staff and leave rosters Ensure that all CDPs are familiar with the weekly and daily reservations, events, and menu requirements Ensure that each dish leaving the kitchen is checked for quality, quantity, presentation, and correct temperature
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg3MTQ5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1219008&xid=1109_87149
2y
1
SavedSave
We have an opportunity for an Assistant Restaurant Manager to join our team in Stellenbosch on a full time basis.REQUIREMENTSGrade 12Bilingual2 - 3 years previous restaurant management experience or similar role in the hospitalityindustry at a similar establishmentComfortable in dealing with very distinguished clienteleGood knowledge of food and beverages, including dietaries, bar and wine varietalsTeam management & training abilitiesPrevious experience in award-wining restaurants.Wine certificate courses.Must be well-presented and have strong customer service orientationAbility to learn quickly - must have mastered the menu after a period of 1 month in thepositionAvailability to work within opening hours (e.g., evenings, public holidays, weekends)Excellent interpersonal- & communication skillsAbility to maintain a professional working relationship with all departmentsFlexibility and AccountabilityVaccination certificate Job DescriptionEngaging with the guests in the Restaurant by being present, keeping an eye on serviceand constant interaction with guests and responding to their needsTraining and quality control of the Restaurant staff & managing staff performance Communicating relevant information to team, Restaurant Manager and guestsCoordinate communication between front of the house and back of the house staff Planning rosters and managing stock flowImplementing new and fresh service ideas, train, manage and implement storytellingservice journey from food to table.Ensuring service standards are upheld and monitored.Doing daily cash-ups and notifying any other departments/suppliers of relevantinformationForward planning of department, assist Junior Managers & Restaurant Manager on daysoff where duties need to be carried forward. Monitor compliance with safety and hygiene regulationsGeneral administrative duties, including record keeping, ordering of staff uniforms,processing emails, responding to guests, meeting with suppliers
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUxMTY5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1193206&xid=1266_51169
2y
Ads in other locations
1
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Description
Our Cape Town office has seen sustained and substantial growth over the past few years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the European Market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookingsHave an in-depth understanding of your members lifestyle needs, interests requirementsEstablish clear, detailed and through briefs from membersResearch the best options to meet exceed the lifestyle requirements of the memberAlways go above and beyond on your members requestsProactively offer tailored lifestyle suggestions to your members to maximise the value they get from the serviceAct as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the memberWork with member satisfaction ambassador to resolve and own all customer complaints relating to your members
Requirements
MUST be able to speak and write Japanese on a fluent/Native level1+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centreExceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all timeDedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skillsOutstanding communication skills, both written and verbalThe ability to multitask and handle several projects at the same timeThe ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focusStrong administration skills and be able to prioritized workloads to meet strict deadlinesAn enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all timesComputer literate to a hig...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTM0NzU4OTE5P3NvdXJjZT1ndW10cmVl&jid=1484183&xid=2534758919
12h
1
SavedSave
Description
Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Middle East market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and Arabic is required. E...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTA3MDYzODc2P3NvdXJjZT1ndW10cmVl&jid=377164&xid=2507063876
12h
1
Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Company business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for company are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and Norwegian is required. Excellent written & oral communication is a MUST. Fluency in other languages, particularly Norweigian is highly regarded, is a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill.Having local knowledge of news & events, culture in the Middle East (primarily around Dubai, Abu Dhabi and Doha) and other key markets across Asia is highly preferred; A plus of is a plus is having knowledge and experience in working in the travel sector – such as first-hand experience booking flights, hotels and have confident to make other travel reservations3+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centreException...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83MDcxNDAzNzQ/c291cmNlPWd1bXRyZWU=&jid=377166&xid=707140374
12h
1
SavedSave
We are looking for a Senior Manager for a company who own a collection of luxury restaurants and hotels along the Atlantic Seaboard.
You need to have:
~ minimum of 2 years’ experience at a luxury brand restaurant (5 Star preferable)
~ able to work a 6 day week
~ able to handle pressure and stress associated with this industry
~ reliable, honest, passionate about the business, loyal, energetic
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80NjEzMzAzNDA/c291cmNlPWd1bXRyZWU=&jid=1298860&xid=461330340
12h
1
Description
Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Flemish/Dutch market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and Flemish/Dutch is re...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTA2NjY3NDgxP3NvdXJjZT1ndW10cmVl&jid=1296773&xid=2106667481
12h
1
SavedSave
Brief Job description
A creative individual who has a good understanding of growing teams and develop staff from withinWorking for a dynamic and growing luxury brand of restaurants and hotels within Cape Town
Requirements
must have a strong understanding of management experiencethe ability to lead a teamminimum of two years’ experience in the roll of Head ChefLeadership and management of the team is essentialUnderstanding costings, financial control as well as training & Development of staff is vital in this roll
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjk2OTcxNzkzP3NvdXJjZT1ndW10cmVl&jid=1475919&xid=3696971793
12h
1
SavedSave
Purpose of the Job
To represent the company and provide a meet & greet and concierge service to travellers.
Scope
To represent the company in accordance with the standards and requirements.
PRINCIPLE ACCOUNTABILITIES & RESPONSIBILITIES
Meet and Greet
To meet and greet travellers at Cape Town International AirportEnsure that signage for travellers is presentable and visible to arriving travellersEscort travellers to their vehicles and/or accompany guests to place of accommodationAssembling Group travellers and escorting groups to their vehicles
Customer Service
Prepare personalized welcome documentation for travellers including 24-hour emergency contact detailsMeet with travellers within 24 hours of their arrival at their place of accommodation (within reason) and brief travellers on their itineraryCheck services booked and reconfirm where necessaryReceive and resolve any complaints from travellersManage calls received on the 24-hour emergency contactProvide support to travellers throughout their journeyProvide support in case of accidents and sickness
Concierge Services
Gain an understanding of the travellers’ needsSuggest appropriate activities, restaurants and excursionsArrange gifts for special occasionsManage and resolve client complaintsProvide support in case of accident/illness of travellersManage emergency support phone 24/7
Administration
Full understanding and follow-through of all divisional procedures and policiesSubmit timeous reports as requested and adhere to deadlinesMaintain complete confidentiality with all company intellectual capital
Teamwork
To build and maintain good relationships within the teamPro-actively get involvedAssist in areas of expertiseFlexibility to assist colleagues out of normal office hours, when and if required
Learning and Development
Continuously develop product knowledge, attend industry events / seminars / conferences, and participate in supplier workshops, educationals and trade showsKeep abreast of industry trendsAttend all internal training interventions
Values
Passion – Energy and Excitement and enthusiasm in all we do!Innovation – Our desire to make changes by introducing new methods, ideas or product for the benefit of all stakeholdersRespect – I value myself and others (stakeholders), the environment and div...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDIxMzYwNjQ3P3NvdXJjZT1ndW10cmVl&jid=1317269&xid=4021360647
12h
1
Description
Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the German market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and German is required. Excell...
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Requirements
Sous chef with a minimum of two years of Sous chef experiencesupport the Head Chef in a high-pressure environmentAbility to manage a shift on his/her ownown transport essentialWillingness to work for a dynamic and growing luxury brand of restaurants and hotels within Cape Town
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Brief Job description
All-Rounder who is able to manage the Front of House and Back of House to drive the company’s standards, ensure optimum achievement and retention of guestsWorking for a dynamic and growing luxury brand of restaurants and hotels within Cape Town
Requirements
Providing a memorable experience to all our guestsStock and staff Management and the ability to show leadership to the team to optimise and drive revenueMust have at least two years’ experience working in the hospitality trade with senior management experiencePassionate individual, who enjoy the challenges of the hospitality industrywant to grow with a team and continuously improve personal skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjUxMTY4MjA3P3NvdXJjZT1ndW10cmVl&jid=1474625&xid=2251168207
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Our client based in the beautiful FRANSHOEK is looking to employ a Restaurant Manager for one of his exclusive 26-bedroom hotel and vineyard called Mont Rochelle on a Permanent basis. Mont Rochelle is part of Virgin Limited Edition, Sir Richard Branson’s award-winning collection of unique retreats and luxury hotels.
OVERVIEW:
Efficient and effective running of the restaurant, ensuring the highest service standards are maintained in all aspects of the operation with maximum guest satisfaction.
Duties and Responsibilities:
Guest satisfaction in all aspects of food & beverage service.Liaising and hosting of guests, ensuring that all their requests are met and feedback is addressed appropriately.Achievement of budgets and cost controls without negatively impacting the guest experience.Proactivity in maximizing sales and revenue and generating new service ideas and products in line with current trends.Training, development and leadership of the team, and ensuring the team have excellent product knowledge.Maintaining the highest level of hygiene as per Company standards.Completion of all restaurant-related admin and reports.,
PERSONAL CRITERIA:
Strong people management skills, an excellent motivator with the ability to influence, mentor and develop team members.Upselling/coaching skills.Practical, hands-on approach and leads by example.Ability to host and comfortably engage with guests.Excellent communication skills (team and guests alike).Organized and structured approach.Energy and passion with a sense of fun.Excellent observation skills/ attention to detailWorks well under pressure, flexible and can take initiative
QUALIFICATIONS & EXPERIENCE:
Experience within a 5* hotel/property.Budgeting, procurement and cost controlStrong background in customer service.Excellent wine knowledge.Strong training/coaching background.
Whats the deal:
Hours: As per operational requirementsMedical Aid: 50% Company Contribution (Discovery)Provident Fund: 5% Company Contribution (Old Mutual)Annual Leave: 15 days off (plus an additional day off for your birthday)
If you think you would be the perfect match then please submit an Updated Detailed CV to nathans@towergroup.co.za
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13h
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