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Key
performance areas
·
Conduct
periodic facility inspections and ensure that all safety hazards and
housekeeping issues are addressed.
·
Implement
SHEQ site induction programme for all employees and visitors.
·
Ensure
compliance to all applicable legislation concerning Occupational Health and
Safety Act.
·
Ensure
that the site critical SHEQ inspections are conducted, maintained, up to date
and filed correctly.
·
Investigate,
manage and ensure that preventive measures are in place for incidents and
accidents.
·
Drive
SHEQ awareness on site using toolbox talks, safety awareness campaigns, and
visual safety management.
·
Ensure
that SHEQ risk assessments and legal appointments are in place, maintained and
filed correctly.
·
Ensure
that all SHEQ filing is up to date and easily retrievable during audits.
·
Compile
monthly safety and sustainability reports for the sites.
·
Assist
in waste management programme on site.
·
Ensure
that documents are managed and controlled correctly per QMS system
requirements.
·
Drive
the non-conformance system on site and ensure that all deviations are closed
timeously.
·
Facilitate
SHEQ Management Reviews for the site.
·
Ensure
that all findings are followed up on, and appropriate corrective action is
taken with sufficient evidence to ensure that finding is closed out.
Qualifications
required
·
Grade 12
·
Diploma/Degree in Safety Management or
equivalent
·
Minimum 3-5 years’ experience in SHEQ
·
DG
experience is advantageous.
·
SAMTRAC/NADSAM or equivalent qualification is
advantageous.
·
License Code 8
7h
1
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The purpose of this role is to work as a Cloud Security Consultant being tasked with contributing to the technical aspects of the global consulting organization to ensure that they are in line with the companys growth. Providing and driving technical expertise by contributing the company’s offensive services roadmap and ensure they are geared towards the latest greatest technological Microsoft standards and aligned with global Microsoft security engineering roadmap.In addition, you will be working closely with our clients red-teaming development team on an automated Azure and Active Directory based offensive cloud solution and the development of its capabilities.Furthermore, having hands-on mentality which involve the day-to-day running of continuing client projects. In this role, you will primarily be engaged in projects to assist our clients and partners in configuring and delivering Microsoft Security products. Whilst at it you are the subject-matter-expert on your domain, analysing and reviewing proposals from the team, providing appropriate solutions to problems, and making decisions on the way forward by acting as liaisons between the client and the consultancy team and management team Roles and Responsibilities• Strategic thinking and strong business acumen are essential in this role. We expect you to be well-versed in current technological trends and familiar with a variety of business concepts.• You have demonstrated technical ownership skills and love sharing knowledge.• You design, implement, and breathe Microsoft Cloud Security solutions• You assist in (pre)sales cycles with solution selling and pricing strategies• You have demonstrated knowledge in protocols surrounding Active Directory, Azure Active Directory, Networking, DNS, Communications and Network Security, Risk Management, Vulnerability Management and Threat Management• You work with your team to help develop and deliver solutions based on technologies in these two areas:o Enterprise Mobility + Security workloads with a focus on Azure Active Directory features, Microsoft 365 Defender, Cloud App Security and MIP.o Microsoft Azure (Stack) Infrastructure and security related services, Azure Monitor, Log Analytics, Azure Business Continuity and Recovery solutions, Azure Sentinel, Azure IaaS services, Azure RBAC best-practiceso Open to learn and certify yourselves in industry standards and frameworks such as NIST, ISC2, EC-Council, MITRE ATT&CK, SANS, OSCP and OWASP.Key Competencies• You are who you are and bring personality on board.• You love to learn and make impact, both career wise and personally.• You are not made for 9 to 5 jobs.• Proven experience as a SME and consultancy role.• You embrace lifelong learning and aren’t shy of learning new things.• You are familiar with agile way of working or are open to learn how to deliver following such an approach.• Ability to conduct tech
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzk0MTc0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242036&xid=1109_94174
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Our client is looking for a forklift driver in Cape TownThe moving of pallets from outfeed conveyor beltMoving of stock from platform transport to conveyor for storageLoading and off-loading of stock from trucks and containersKey Skills Be prepared to work overtime, when necessaryHave sober habitsBe customer-orientated and able to handle difficult clientsBe honest, loyal and have sober habitsBe prepared to work shifts as well as work under pressureHave a clean credit and criminal recordHave good problem solving, communication and time management skills Job Role: Forklift Driver Industry: Manufacturing / Production Salary: Negotiable Required Skills 2 Years of Experience QualificationsHave a relevant and valid Forklift licenceHave a minimum of 2 years forklift driving experience on battery, gas and petrol-operated forklifts. Grade 12 certificate
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzk0MDMwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1241933&xid=1109_94030
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Set key metric targets and implement plans to achieve the metrics. Primary metrics include sales, budget efficiency and new name acquisition.Accurately forecast and develop a campaign sales plan and budget to provide the business with a clear roadmap to meet financial objectivesEnsure trends are monitored with changes identified timeously for re-forecasting and adjust accordinglyProvide insightful reporting & analysis for weekly sales, monthly management reports, marketing review, quarterly reviews, and ad hoc requestsAnalyze trends relating to key variables within campaigns and put forward proposals for improvementIncrease customer demand and basket size to deliver intake targets and drive organic growth through innovationEngage and challenge the different business units to improve conversion from Intake to net sales (NSV) by achieving conversion objectives within the sales pipelineMonitor campaigns and channel performance to achieve NSV, taking proactive actions to improve any underperformanceLeverage relationships with merchandise and operations for great marketing offers and incentives to drive customer demandCollaborate with the data science and customer analytics teams to develop insight led campaign segmentation strategies to achieve customer growthWork closely with the operational teams to achieve business objectives in line with the campaign plan in the relevant channels
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU4Mjk2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213108&xid=1108_58296
2y
Malawian man with code b south african licence looking for driving job
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JOB PURPOSE
To support and enhance the execution of the retailers’ product & services strategy. The Credit Account Manager will drive and implement practical opportunities and enhancements to improve overall turnover and account origination that are commercially viable. The Credit Account Manager will work closely with stakeholders internally and externally to manage initiatives relating to the customer life cycle. The Credit Account Manager will be responsible to manage the existing marketing team within the Commercial department.
New Business
To support the Head of Commercial in the implementation of account and new product strategiesEnsure that the execution of the strategies are within budgetConsult different functional areas that influence the transformation and execution of the account and new product strategiesIdentify innovative opportunities, enhancements and business processesDraft / Review customer communicationCollaborate with Analytical partners (internal and external)Monitor and share insights with internal and external stakeholders
Turnover
Collaborate with the Head of Commercial in the campaign ideation processPlanning of marketing and commercial activities in advanceCollaborate with Analytical partners (internal and external)Collaborate with IT regarding all technical aspects associated with the customer journeyEnsure that internal stakeholders are informed and well prepared for marketing initiativesMonitor campaigns and intervene if and when requiredEnsure customer communication is aligned with retailer’s communication strategyEnsure timeous and accurate campaign executionEnsure consistent and regular campaign reporting
Collateral
Ensure marketing collateral is in line with internal strategy and budgetManage relationships with suppliersReview all marketing collateralMonitor expenses according to budgetManage and report on Service Level Agreements and deliveryEnsure optimum stock levelsEnsure orders are placed and delivered timeously
Financial
Review all invoicesReview all monthly reconciliations
Reporting
Formulate reporting requirements, in line with company KPI’s – Adhoc and/or BAUBrief reporting requirements and collaborate with the relevant data analysts.Create / maintain reporting library
Projects
Coordinate marketing or commercial activities relating to any new company projectsEnsure marketing collateral is briefed, printed and d...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzg0ODQyNDgyP3NvdXJjZT1ndW10cmVl&jid=1142913&xid=1784842482
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Description: A new and exciting opportunity has arisen in Europe’s leading independent provider of IT infrastructure services. We are looking for a Problem Manager within the newly formed Proactive Insights Team within the BP&O Optimisation Department.
The Proactive Insights Team main objective is to issue prevention, automation or to reduce effort for Computacenter and our customers. This is achieved by using ITIL proactive problem methodology, enhanced tooling, and robust processes.
Requirements:
As a Proactive Problem Manager, you are required to:
Be enthusiastic and drive a proactive, pre-emptive and automation culture, focused on reducing reported Incident volumes as well as system events and improved user experience.Have a good understanding and experience of using ITSM tools to facilitate Problem Management.Be responsible for managing and prioritising your own workload and identifying successful proactive Problem opportunities.Drive root cause analysis for the Problems opportunities identified towards issue removal, automation, and effort reduction, in line with the defined Computacenter Problem Management process using ITIL framework.Produce high level reporting and business updates to both Computacenter and our customers, which Cleary define the value added from the service.Maintain a proactive Problem tracker and ensure all Problem opportunities are documented in the ITSM toolsetBuild and maintain relationships with key operational teams such as, Reactive Problem management, Delivery Leadership, Service Desk, Remote Desktop Services, Technical teams, Automation team and all functions within Optimisation.
Qualifications/Experience/Sills:
Experience of ITIL framework, preferably with prior exposure to Problem Management and Incident Management rolesIntermediate skills using Microsoft Word, Excel and Outlook with previous exposure to Teams and SharePoint desirableWorking knowledge of Service Now and BMC Remedy ITSM toolsExposure or knowledge of data analytic tools such as Power BI and NexthinkDesire to expand abilities in data analysis and proactive problem solving.Ability to deliver successfully within predefined timescales.A self-starter, who can take the imitative but also able to collaborate within a team.Excellent verbal and written communication ENGLISH & GERMAN with the ability to pitch communications (verbally and written) for different audiences.Effective time management, organisational and workload management skills to ensure delivering work is not effected by the volume of work or conflicting priorities.Ability to present in a professional and business-like manner to internal and external customersAbil...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTA3Nzg0MjE5P3NvdXJjZT1ndW10cmVl&jid=1299700&xid=3507784219
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Our client based in Cape Town, is in search of a dynamic Consumables Specialist!Our client is privately owned and stands for stability and entrepreneurial vision, top quality and creative ideas, fast solutions and long-term thinking, solid values and, of course, cutting-edge solutions. Today and in the future.Minimum Requirements:• Grade 12• Valid Driver’s license• Strong sales background, with proven work experience as a sales representative• Packaging Industry experience will serve as an advantage• Must be self-motivated and perform without supervision, determination, and drive to achieve targets• Excellent people, communication, sales, and negotiation skills• Be a fast learner• Be willing to go the extra mile• Competent computer literacy – Windows, MS Word, and Excel• Good organizational and time-management skills• Neat and well presentedKey Responsibilities:• Achieve agreed upon sales targets• Establish and maintain strong customer relationships with existing and new customers• Service the existing accounts, obtain orders and establish new accounts• Plan and organise daily work schedules to call on existing or potential new accounts• Resolve customers complaints by investigating problems, developing solutions, and preparing reports• Keep management informed by submitting activity and results reports such as daily call reports, weekly work plan and monthly analysis• Provide high levels of service ensuring customer satisfaction• Co-ordinate activities within the company to ensure customer commitments
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzc4MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777691&xid=1108_177780
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Urgently looking for GAP Cover (Medical AID) Sales Consultant.Who are we? Financial Service Industry that is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. This role is within the financial planning business, which comprises a large force of both tied and independent intermediaries as we as the staff who support them. We are dedicated to meeting the financial needs of our clients. Our vision: We aspire to be the best at building enduring relationships by connecting clients through intermediaries and directly. We create sustainable value by attracting new clients, supporting ongoing client engagement and providing adaptive solutions designed to answer lifes financial questions. Ultimately, we grow and protect wealth.
What will you do?
Perform outbound dialing on specified campaigns as contractedHandle online applications received via the websiteContact interested clients and present the product to the clientAchieve contracted performance targetsSubmit applications for fulfillmentMaximize business opportunitiesQuality delivery /Recorded customer informationEnsuring ongoing business relationships with clients
What will make you successful in this role?
Qualification & experience
Grade 12 qualification2 years inbound/outbound experience in a call centre environment1 year medical aid gap cover experience preferableClear criminal and credit record
Knowledge and skills
Good understanding of Financial Services Industry related legislation and regulationFluent in both English and AfrikaansCommitment to the FAIS Act and meeting Fit & Proper qualification requirementsWillingness to work overtime
Personal qualities
Selling skillsComputer literacyCommunication skillsPlanning and organisingBuilding and maintaining relationshipsTreating Customers FairlyInitiativeContinuous learningTenacityDecision makingProblem solving
Core Competencies
Cultivates innovation - Contributing independently Customer focus - Contributing independentlyDrives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently
Build a successful career with us Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great thi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzY0NjI2MjQ3P3NvdXJjZT1ndW10cmVl&jid=1246663&xid=2364626247
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Responsible for ensuring smooth functioning of Quality Compliance, driving compliance and process improvement initiatives in the allocated business processesEnsure timely incubation of QCAs in allocated processes and ensuring that QC deliverables (monitoring, feedback, production, reporting) targets are metManages/Leads innovation/PE projectsAssist in set up of Quality Compliance function for business processes in coordination with Operations and/or Migrations TeamTimely and accurate reporting of the internal rating on the SLA parameters; timely and accurate reporting of quality performanceConduct regular Gage R & R / calibrations sessions internally and/or with clientsPerform ongoing reviews to ensure compliance to QSD and facilitate in changes in QC proceduresDrive compliance in business processes to internal standards and third-party certification standards by providing support to Operations in closure of audit findingsTrain / mentor QCAs on quality tools and conceptsSupport Six Sigma ProjectsSupport baseline activityResponsible for making and presenting MBR slides from Quality Excellence perspective
Competencies Required
Fosters a spirit of collaboration and team workContent DevelopmentNetworking & InfluencingBasic Statistical AnalyticsOperational planning and Process managementKnowledgeHas a bias for action. Superior ImplementationResolves Conflicts ConstructivelyFeedbackCommunicationConformance with Policies/CompliancesProcess Mapping and DocumentationAbility to Work IndependentlyMonitoring and reviewingProblem Solving
Preferred Skillset
Exceptional listening and analytical skillsExcellent oral, written and interpersonal communication skillsIntermediate level of knowledge in MS-OfficeWork accurately and with an eye for details
Requirements
2 years Leadership experience4+ years of experience as a Quality AnalystPreferably BPO experienceA Bachelors/College Degree any field is an advantage
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjk3OTY1Njk1P3NvdXJjZT1ndW10cmVl&jid=370512&xid=1297965695
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We Urgently in need of a Senior Assistant Vice President for IT Operations
Basic Function:
End to end ownership for managing technology operations in a hybrid operating environment, address support challenges and be the escalation point for issues in network, system and voice environment.Partner with business and clients for all new RFP/RFI and enable effective and timely onboarding of new clients.Effective partnership with global teams and drive efficiency and adoption of enterprise capabilities.RespResponsible for identifying areas of improvement and implement service improvement initiatives.Efficient service delivery of multiple client relationships in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s), as per contractManage Customer Relationship and act as a first Point of Contact for any Process / Functional Escalations.
Essential Functions
Supplier Management – Manage business relationships with external partners and participate in regular supplier reviews.Effectively manage all Internal ,external , client and statutory audits.Client Portfolio Management – End of End documentation / reporting ready & up-to-date for any business requirement.Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.Participation in Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
Primary Internal Interactions
Business OperationsAll Technology Sub-Functions.EXL Internal / External Audit Teams.
Primary External Interactions
Client Teams – especially Client Technology Teams.External Vendors – Primarily for Service Desk Management.
Education Requirements
Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM.
Work Experience Requirements
Minimum 16 – 18 years in managing technology operations for a large organization in outsourcing environment.Willingness to work in a 24 x 7 environment.
Contact Person
James Knoll
james@abcworldwide.com
Business WhatsApp
074 644 4500
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODQ3NjQ5NjMyP3NvdXJjZT1ndW10cmVl&jid=1315933&xid=2847649632
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I m looking an Operation Manager to manage Operations in a Call centre environment
Basic Function
Performance Parameters
· Employee Satisfaction, people development and morale. ( 25%)
· Attrition within target levels. (25%)
· Improvement in quality and productivity. (20%)
· Process performance – as per KPIs over the month. (20%)
· Customer Satisfaction. (10%)
Essential Functions
· Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them.
· Documented monthly performance review of Agents and Assistant Managers and Lead Assistant Managers.
· Executive quarterly and annual appraisals of Agents and Assistant Managers and Lead Assistant Managers and consequent development processes effectively. Appraisal of Agents based on evaluation of metrics performance and of non-metrics based parameters. Mentor Agents and AMs
· Drive reward and recognition activity on the floor. Get participation and create enthusiasm.
· Drive process improvement activity on the floor using process excellence methodology. Be the champion for improvement on the floor. Identify areas for improvement, scope projects and involve relevant others. Create enthusiasm for the process.
· Review Performance of the KPIs on a near term basis and develop plans for improvement in performance.
· Stay in touch with the Client at the Process Owner level on a daily basis to review progress.
· Ensure compliance with internal policies and procedures, external regulations and information security standards.
Competencies & Skills
Strong people management and leadership skills.Capability to conduct an appraisal discussion and assess different levels of performance and potential.Capability to communicate with large teams.Process Excellence Methodology.Appreciation of the domain needs of the process and its key drivers.Reasonable level of business perspective regarding the internal functioning of BPO.Good networking capability and Client facing skills.
Values & Behaviour
· Customer Service orientation.
· Quality Orientation.
· People oriented.
Competency Factors
1 Leadership: Role Modeling, Team Building, Inspiration to subordinates, responsibility for outcomes, deals with multiple issues, innovative thinker, and displays confidence.
2 Initiative, Judgment, Drive and Innovation: The abil...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTM2NDE3NzU0P3NvdXJjZT1ndW10cmVl&jid=1490674&xid=3936417754
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Head of Human Capital
Dept: Human Capital Department
Location: Hybrid working arrangement, located virtually and in office in Cape Town as required, i.e. 3 days at home and 2 days at the office per week
CORE PURPOSE OF THIS ROLE
To lead and direct the routine functions of the overall Human Capital Department and the HC team, through developing and maintaining a savvy Human Capital infrastructure that achieves the desired company culture and that delivers against the company’s strategic intent.
CORE ACCOUNTABILITIES
Participate with developing the company’s Human Capital Strategy and provide strategic HC leadership within the businessLead and inspire a great human capital teamDevelop, maintain and monitor a sound and savvy HC infrastructure, including developing and implementing company policies and practices, co-ordinating organisational structuring, overseeing the defining of roles and responsibilities, job evaluations, recruiting talent, benchmarking and administering pay & benefits, driving a high performance and effective individual and team culture, talent management, ensuring sound employee and industrial relations, procuring, implementing and monitoring HRIS systems and ensuring sound information is extracted, trended and reported to derive value and transformation for the business and the people in itEstablish and oversee human capital and payroll budgetEnsure the performance management philosophy and methodology are well designed, defined and executed so to drive a seamless performance management planning and review processDrive a high-performance culture through ensuring all professionals and leaders have relevant, clear and crisp transformational/ growth KPI’s that aligns directly with the company’s business imperativesWork with the corporate branding department to ensure effective execution of the employer of choice strategy with the required messaging across various channels and marketing collateral that is fit for purposeWork with Brand team to develop a sound internal communications plan and provide input into employee newsletters, surveys, polls, eventsLead employee relations and represent the company externally related to employment related litigationMonitor impact and sentiment across leader/ employee engagement channels and co-create with LOD Manager to ensure that the defined company culture remains in-tact among all internal stakeholdersEnsure all HC projects are managed effectively and that project campaigns are launched with innovation, drive and commitment while monitoring the achievement of the desired outcomesOversee Remuneration and Benefits benchmarking and formulate plans to remain best in classOversee payroll budgeting (including strategic a...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODU2NjYxNTk2P3NvdXJjZT1ndW10cmVl&jid=1466232&xid=3856661596
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Help define a fintech company that is reframing payments in the travel industry. We’re growing a team that is focused on delivering market leading payment services to some of Africa’s most successful travel brands. And we’d like your help.
THE COMPANY
Our Client provides travel companies with the tools and services to add-value to their global payment flows. We use innovative and clean design thinking to solve a complex set of challenges, in a business function that is traditionally seen as a drain on resources.
Our fully supported treasury management platform enables clients to present invoices to their customers for payment in a wide range of currencies using multiple different payment methods. It is built with trust and reliability at its core, allowing our clients to focus their energy and creativity on what they do best.
At the heart of our business are our people: intelligent, optimistic, resilient, self-reflective. If you thrive on technology and working smartly, there’s opportunity to excel, develop and advance your career.
THE POSITION
This role provides an incredible opportunity for a motivated, ambitious, target driven individual with an exceptional work ethic to take the lead in customer acquisition and retention. You will be ultimately responsible for driving new sales to our platform and ensuring the successful integration thereof into their business for the long-term.
We have built a robust system that can scale quickly, we’re looking for the right person to get us there.
RESPONSIBILITIES
The company platform is built on Salesforce, the worlds number one CRM. You’ll be working with this technology to:
· Achieve monthly and annual revenue targets. You will be responsible for the full sales cycle from lead generation to successful onboarding
· Ensure you are up to date with the latest products and services to proficiently sell these to the customer, representing the company with the utmost professionalism & integrity
· Confidently close face-to-face opportunities, resulting in customers utilising as many suitable products & services as possible
· Maintain and manage customer relationships and expectations
· Enquire, prioritise and respond to customer queries and concerns on an ongoing basis
· Discern the major customer desires and problems and communicate them to the development team
· Run quarterly and annual performance reviews
· Grow out a team and assume managerial
responsibilities when the sales revenue increases sufficiently
WHAT WE’RE LOOKING FOR
The right person to come onboard is going to have:
· Experience working in a senior sales role with high value clients international clients
· A proven ability to meet and exceed targets on...
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Position Overview
The Head of Academics is the academic and administrative leader and has overall responsibility for the day-to-day operation of the English Stream High School. The Head of Academics effectively directs school programs, including academics, co-curricular, and community service programs. The Head of Academics fosters a challenging educational environment that strives to support, care for, and nurture each student and helps develop each students academic, physical and emotional growth.
The Head of Academics is responsible for the operation of the IEB stream in accordance with the mission of the school and the strategic goals as determined by the Board. He or she works in close cooperation with the Heads of the NSek / English Middle School, the Head of Abitur German High School, the Pedagogical Head, the Deputy Headmaster and the Headmaster.
The Head of Academics sets a standard of excellence for all aspects of the schools program, including attracting, recruiting, motivating, and supporting an outstanding and diverse faculty. The Head of Academics plays a role in the accreditation process and helps to ensure the schools professional standing.
Duties and Responsibilities
Is primarily the learning leader for the NSC (IEB) stream of the schoolChampions the implementation of the strategic plan and the school’s initiativesBuilds a collaborative learning culture within the schoolDirects the NSC (IEB) stream curricular objectives and professional learning goalsPlans and implements an expert schedule that ensures that each student receives the full benefit of the program (both curricular and co-curricular) and is financially responsibleProvides, in co-operation with the Pedagogical Head, a consistent and continuous school-wide focus on student achievement and assessment and uses appropriate data and benchmarks to set, monitor, track and evaluate individual student progressCollaborates with the Heads of the NSek / English Middle School to ensure a seamless transition of learners from Middle School to High School through a consistent teaching strategyUnderstands the admissions process at highly selective universitiesOversees the coordination of assessment and ensures the timely reporting of this to parentsManages change and encourages innovation, communication, and healthy risk-takingPromotes an environment focused on the school values of Diversity, Inclusion, ResponsibilityDrives Innovation and AdaptabilityUnderstands how to best lead learning programs for an inclusive and diverse student populationEnsures that all stakeholders are fully informed on IEB mattersAssist in prize giving events and ensure certificates and awards are prepared for the learners
...
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Guest Experience Liaison
LEVEL: Senior Travel Designer
REPORTS TO: Guest Experience Manager
LOCATION: Johannesburg, Cape Town or Nairobi
Primary Purpose
Proudly born and bred in Botswana over 39 years ago, the company remains dedicated to pioneering authentic and sustainable ecotourism in Africa, whilst making a positive impact on conservation, and driving community empowerment.
The ideal candidate will need to be well versed in Guest Relations with excellent communication skills as well as a high aptitude for customer interaction and to understand and pre-empt the overall needs and wants for a guest’s stay. Ability to work well under pressure in a fast-paced environment and be a great team player who thrives in making a guest journey from ordinary to extraordinary.
Brief description of the position:
Create seamless service delivery through regular correspondence with guests during their stay. Delighting them with high attention while focusing on the intricacies of the guests journey.Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently.Deal promptly, efficiently, and pleasantly with any queries and resolve guest queries.Operating according to and in compliance with – company standards of operations, company policies and procedures, and company code of conduct.Offer highly personalised guest touch-points which generate significant real and perceived value through strong relationships with trade partners.Have extensive knowledge of all regions we package, attending all training sessions and site inspections where necessary.Analyze guest feedback and provide solutions to ensure continuous improvement towards guest satisfaction and thus positively impacting future travel.
Candidate profile
Qualification: Matric certificate – with maths (minimum standard grade or above)
Tertiary certificate in Travel & Tourism/hospitality.
Experience: Min 5 years’ experience at a Senior level in Reservations.
Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
Computer Literate (Microsoft Office, email, Internet)
Proven English literacy.
Working knowledge of TourPlan and WISH or similar booking/operating system. General destination knowledge on Southern & East Africa.
Personal and work travel experience in Southern and East Africa.
Problem solver and good with guest interaction
Excellent attention to detail.
Skills
Excellent communication skills both written and oral, in English.https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82MzU0NzYxNDE/c291cmNlPWd1bXRyZWU=&jid=1305396&xid=635476141
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We are seeking to employ an excellent International BPO/Call Centre Team Manager / Assistant Manager/Team Leader
Basic Function
Drive overall performance and manage International Insurance voice processes.Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines.Produce reports to gauge process performance and lead process meetings / calls.In addition to call service levels, customer satisfaction and voice quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable.
Role / Responsibility
Manage teamsEnsure customer satisfaction and productivityMeet targetsMotivate team membersManage complaintsMonitor call transactionsProvide coaching and feedback to team membersAssist new hiresClient Interaction, where requiredEnsure compliance with internal policies and procedures, external regulations and information security standardsCollect and provide data for auditsEffectively management of workload
Competencies & Skills
Knowledge of the function, process and systemsCoaching and Feedback abilityExcellent communication skillsEffective operations managementPrevious experience in a similar environment is preferred
Values & Behaviour
Customer Service OrientationQuality OrientationEmpathy for effective on the job coaching and feedback
Work Experience Requirements
Minimum 12 months experience as TL, Team Manager, Assistant Manager in at an International Call Centre
Education Requirements
Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education.
Additional Requirements
Open to work US or UK hoursCannot have any criminal recordNo bad debt (accounts in arears/ under debt review)
If you are interested
Please share your CV with James Knoll
James@abcworldwide.com
Send CV along with current salary, expected salary and notice period
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzk5NTYwMDk0P3NvdXJjZT1ndW10cmVl&jid=1484496&xid=3799560094
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QUALIFICATIONS NEEDED:
Bachelor’s Degree or Diploma in Microbiology / Biotechnology/Engineering/Chemical, Pharmacy or equivalent.
NECESSARY EXPERIENCE & INDUSTRY KNOWLEDGE
At least 5 years’ experience within the pharmaceutical/ biotech/API manufacturing industry.Technical and process knowledge in controls for aseptic manufacturing, inspection, packaging and manufacturing process principles. Understanding of process to manage and coordinate the implementation of changes within a manufacturing facility as a function of the Quality Management System.Understanding of Project management principlesInteraction and understanding of quality role in the dynamic pharmaceutical manufacturing environment. Sound application of risk management and technical report writing.Understanding of Validation & Qualification principles, Quality by design principles.Quality and Regulatory compliance knowledge, i.e. SA GMP, PIC/S and WHO as well as application.
KEY DUTIES & RESPONSIBILITIES OF THE ROLE:
Independently participate in projects and Technical activities as QA SME as defined by QAO Manager Participate in projects and ensure project deliverables delivered as per agreed timelines and quality. Key decision maker on quality aspects of allocated projects.Participate and perform independently as a key component to the wider project team.Where required, participate and drive with other project team members to ensure the delivery of the required key deliverables.Ensure quality by design, risk-based approach and risk assessments conducted and mitigated where appropriate in accordance to project timelines.Ensure Change management, Risk management are incorporated into all allocated projects Ensure projects integrate into the Quality management systemReview and Approval of all operational documents and records in the projects e.g. System and Component Impact Assessments, GMP reviews, Design Qualification, IQ, OQ, PQ, functionality testing, Aseptic Process Validation, Process Validation, Analytical Method Validation, Cold-chain Packaging validation and Cleaning Validation documents, including both Protocols and Reports to ensure compliance with site approaches, cGMP and regulatory agency requirements.Ensure compliance to quality systems is monitoredAssist QA Operations team where SME input is requiredIntroduction and coordination of QMS principles as a key component of cGMP in the design and development of expansion facilities and the associated new technologies.Drive understandin...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDIyMDIxNT9zb3VyY2U9Z3VtdHJlZQ==&jid=377096&xid=30220215
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BASIC FUNCTION
Responsible for updating and compiling of people policiesStaying abreast of all legal changes and government updatesResponsible for 3rd Party liaison with employee benefit providersYou will be responsible for an ER forum where all cases, internal and external are discussed with insights to the Sr leadership team regarding the trendsYou will support the HR business partners with ER related casesIndependent grievances and harassment cases to be handled by youYou will ensure 100% business compliance with no penalties as your prime deliverableD&I activities and wellness calendar managementMonthly reports to be shared with the business on all ER related activities
Performance parameters
100% Company compliance with changes to all legislative requirementsPolicies and processes updated within the given timeline and ensuring communication to all staff on changesAchieving a Customer satisfaction score of 80%+ (internal) based on communication, closure of projects in given timelines and achieving full compliance100% closure ER forums and meetings, ensuring full compliance on administrationAchieve a 100% compliance and attendance related to all external casesAny other essential function that may occur from time to time as directed by the Supervisor
Role/Responsibility
Plan and execute ER strategy to meet the given level targetsDevelop and update HR related policies to ensure business compliance and in line with the HR strategy to support HRBP to communicate policies and updates to all staff membersMonthly and Quarterly forums and documented minutes circulated to relevant partiesMonthly ER related interventions review and reports to relevant partiesDrive D&I activities and initiatives in alignment to the HR strategyMonthly 3rd Party liaison meetings on project closures and business updatesManage internal and external relationships to ensure complianceDrive process improvement as part of the overall HR StrategyEnsure all administrative duties are performed with 100% compliance and recordkeeping as per agreed by business and governmentCompile communication briefs related to D&I activitiesCommunication from HR to staff (Compile and share)
Competencies & Skills
People management and leadership skillsAbility to communicate at all levels in the businessNegotiating and influencing skillsCapability and knowledge of SA legislation to ensure business complianceCapability and experience in Labour law regarding employee relations casesExtensive CCMA experience and knowledge...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjc0NjY0Mjk4P3NvdXJjZT1ndW10cmVl&jid=1184982&xid=1274664298
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SavedSave
The successful candidate will manage and oversee the smooth functioning of the New Business and Confirmations departments in order to achieve sales targets as per agreed budgets with the respective trading companies, actively participate in optimisation and other projects, and build an integrated and balanced people management approach in a cost-effective manner.
Sales Strategy
Execute and communicate functional and organisational strategy and projects to the New Business teamsActively participate with the implementation and monitoring of strategic and departmental projectsResearch, benchmark, design and implement processes based on best practise and trendsDrive recruitment strategy and resource models in line with departmental / company strategy, budgets and/or projects
Operational Management
Revise, adapt and manage processes, systems and practices based on the operational business needs and priorities to ensure the achievement of operational productivity and efficiency targetsDraft and maintain Standard Operating Procedures documentationDevelop business case and requirement specifications that will support any new system or functional change requirement within the department and participate in UAT as requiredMonitor, analyse and interpret data (daily/weekly/monthly) to ensure achievement of relevant key performance indicators (targets); produce relevant reports, identify optimisation opportunities, gaps and risks and initiate appropriate corrective actions as requiredReview and optimise outbound scripts regularly and maintain a log of all changesEnsures sales volumes, approvals, activations and documentation (POI) assessments are managed within expected targets and budgeted headcountCommunicate clearly, effectively and timeously to ensure that internal and external stakeholders are engaged on relevant mattersEnsure compliance to all policies, procedures, regulatory and legal elements of the organisationOperationalise all payroll related activities including management of overtime/special time/transport waybill
Management of people
Manage and lead a team of Team Managers.Implement strategic plans and objectives through influencing and implementing effective recruitment, training, motivation and evaluation of employeesProvide effective leadership to team members in order to achieve optimal efficiency of the department and to build a cohesive and well-motivated teamProvide visible and clear leadership to team, promoting a culture of high performance and customer focusConduct regular team meetings to ensure high levels of communication, teamwork, integration, motivation, training and productivityMentor and coach employees and identify ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDk3NTM4MjM5P3NvdXJjZT1ndW10cmVl&jid=1142912&xid=1497538239
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