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Shop Assistant Cashier X2 - Clicks De Korinvlij

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To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience. *Job Objectives:* * To efficiently execute all operational activities at the point of sale in a timely and efficient manner. * To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards. * To ensure the safe handling of cash at all times. * To proactively promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets. * To make customers aware of promotions in order to positively affect sales and to ensure customers feel good and pay less. * To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service. * To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards. * To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. * To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times. *Knowledge:* * Basic maths calculations * Retail/FMCG background and understanding of merchandising and promotions principles * Understanding of stock management procedures * Knowledge of customer service excellence *Skills:* * Planning and organising skills * Problem-solving skills * Strong customer orientation * Good communication skills * Computer literacy * Numeracy skills *Competencies:* Essential: * Relating and networking * Following instructions and procedures * Delivering Results and Meeting Customer Expectations Desirable: * Working with people * Persuading and Influencing * Planning and Organising * Coping with Pressures and Setbacks *Experience:* * Desirable: experience in a customer facing role within a retail/FMCG store operations environment *Education:* * Essential: Grade 12 * Desirable: Maths 50% and English 50% at Grade 12 level Please email CV to: (CLK2001MGR@clicks.co.za)(mailto:CLK2001MGR@clicks.co.za) *Experience:* * Desirable: experience in a customer facing role within a retail/FMCG store operations environment *Education:* * Essential: Grade 12 * Desirable: Maths 50% and English 50% at Grade 12 level Please email CV to: (CLK2001MGR@clicks.co.za)(mailto:CLK2001MGR@clicks.co.za) https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQ4ODM5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1235599&xid=1555_48839

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Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager. *Job Purpose:* * To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities. *Job Objectives:* * To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner. * To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration * To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times. * To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation. * To timeously and efficiently resolve all customer queries in line with the Companys policies. * To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets. * To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale. * To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service. * To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. * To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times. *Qualifications and Experience:* * Essential: Grade 12 * Desirable: Maths 50% and English 50% at grade 12 level * Essential: Relevant Retail/Business Management qualification (External applicants) * 1 years experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment * Numeracy and stock management experience *Skills, Abilities and Job Related Knowledge:* * Understanding and application of financial management principles * Retail/FMCG background and understanding of merchandising and promotions principles * Knowledge of stock, cost, risk and compliance management procedures * Knowledge of customer service excellence * Knowledge of labour legislation and IR practices * Knowledge of competency based interviewing * Results and target driven * Sound managerial skills * Planning and organising skills * Problem-solving skills * Strong customer orientation * Good communication skills * Computer literacy * Numeracy skills *Competencies:* * Leading and Super https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzM4MTEwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1231548&xid=1555_38110

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Service Advisor - Clicks Cavalier Centre (Belhar)

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Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager. *Job Purpose:* * To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities. *Job Objectives:* * To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner. * To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration * To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times. * To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation. * To timeously and efficiently resolve all customer queries in line with the Companys policies. * To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets. * To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale. * To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service. * To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. * To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times. *Qualifications and Experience:* * Essential: Grade 12 * Desirable: Maths 50% and English 50% at grade 12 level * Essential: Relevant Retail/Business Management qualification (External applicants) * 1 years experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment * Numeracy and stock management experience *Skills, Abilities and Job Related Knowledge:* * Understanding and application of financial management principles * Retail/FMCG background and understanding of merchandising and promotions principles * Knowledge of stock, cost, risk and compliance management procedures * Knowledge of customer service excellence * Knowledge of labour legislation and IR practices * Knowledge of competency based interviewing * Results and target driven * Sound managerial skills * Planning and organising skills * Problem-solving skills * Strong customer orientation * Good communication skills * Computer literacy * Numeracy skills *Competencies:* * Leading and Supervising * Delivering Results and https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU2OTIzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1245356&xid=1555_56923

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