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We are looking for a Head of Operations - Call Centre Basic Function Manage the Operational Delivery which include, but is not limited to: Capacity Planning, Adherence to Service Levels, Revenue Realization, ProfitabilityEnsure all migrations are managed seamlesslyMap peer levels across client organization and establish peer level relationships within the client organizationEstablishing operational performance goalsWork with the Sales, Client Relationship managers & Migrations team to provide support/oversight for new/ additional off shoring opportunitiesPut control measures in place to ensure adherence to budget and cost control Essential Functions This position is responsible for Operations Key responsibilities include: Formulation and execution of capacity and staffing plans based on medium term business forecastNegotiating and finalizing SLA’s with the Client - contract negotiationImplementing revenue and cost plansEstablishing a review/ reporting mechanism with the ClientDeveloping and approving incentive plansIdentify and champion black belt improvement projectsReview the progress of attrition action plans and check effectivenessProvide leadership to team of Managers, Asst. Managers and ExecutivesEnsure compliance to all internal and client requirements like SOX, BS7799, ISO etc. The Performance parameters include: Client satisfaction (15%)Revenue and costs (40%)Process Improvement (10%)Employee satisfaction (10%)Attrition management (25%) * The weightages may change from time to time depending on business requirements Any other essential function that may occur from time to time as directed by the Supervisor Primary Internal Interactions Below: Senior Managers and ManagersAbove: VP OpsSupport: Training, HR & Process Excellence Teams and Client Relationship Managers Primary External Interactions Clients: Various levels (Processing Staff, Process Managers, Client’s Project management Office, Client’s Leadership) Skills Technical Skills Excellent Communication skillsGood Computer navigation skillsGood keyboarding speedBasic knowledge of off-shoring technology set-up like Bandwidth utilization etc. Process Specific Skills · Inbound call center experience is essential. · Some level of experience in Back-office transaction processing preferred · L&A Insurance, preferably US. ... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82ODc2Njc5MzA/c291cmNlPWd1bXRyZWU=&jid=1481593&xid=687667930

Higgovale

Spanish-speaking Reservations Travel Consultant

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KEY OUTPUTS Creative planning and designing of itinerariesManaging the reservations process for bookings in a manner which ensures guest budget is achievedHandling of bookings from quote to finalising, invoicing and travel documentsConsistent and clear communication with agents, sales teams, preferred supplier partners and colleaguesEmergency duty will be on a rotational basis as per the Retail Emergency BOPWorking hours early and late shift on a weekly rotational basisCalm and professional manner of servicing agents and guestsProactive selling of our products and services ensuring the best possible safari for the guestsAn independent, curious and “can do it” natureUpholding the values of the company ... Care of the people, Care of land and Care of the wildlife KNOWLEDGE REQUIRED A passion for delivering service excellenceAn in-depth knowledge of Tourplan advantageousA good knowledge of South Africa and SouthernKnowledge of East Africa advantageousA willingness and aptitude to learnFluent Spanish - written and spoken (mother tongue professional working proficiency) SKILLS REQUIRED Good understanding of terms and conditions, product knowledge, third party and the companyProduct destinationsUnderstanding of travel industry channelsExcellent computer skills Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analysesUnderstanding and knowledge of the different markets in which the company operates inRelevant understanding of Business to create and formulate a strategy and make commercial decisionsSales process and methodologiesProblem-solving skillsExperiential Creativity (Crafting Experiences)Guest/Client Delight PERSONAL CHARACTERISTICS Good interpersonal skillsSense of urgencyPassionate about guest delightDiligence and self-motivation to meet deadlines and keep on top of your jobWillingness/ability to share information and teach and inspire others Personal growth Excellent communication skills (E.g. verbal, written, reporting and body language)Time managementTeamwork and interpersonal skillsConflict management and resolutionAttention to detailAdministration and organization skillsPaperless filingSpeed Reading and Typing PREVIOUS WORK EXPERIENCE REQUIRED Minimum of 2 years previous inbound tour consulting experience required https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzU2NTYwMzcyP3NvdXJjZT1ndW10cmVl&jid=1418194&xid=3756560372

Higgovale

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We aim to be Africas ambassadors, and now, we are offering you the opportunity to join our Business Intelligence Team as a Data Engineer. As the ideal candidate you will take ownership for ensuring the integrity of all information within the data warehouse as well as the accuracy of the processes used to populate the warehouse on a daily basis. You will be responsible for developing and maintaining existing ETL as well as provide operational BI support to the business. As a Data Engineer, your responsibilities will include, but will not be limited to: Designing, developing, testing, maintaining and documenting ETL proceduresDeveloping SQL scripts for ad-hoc requests and reportsAssisting in data management and data integrity initiativesUnderstanding system workflows and documenting key data flowsAligning Key Performance Indicators, reporting and analyticsAddressing reporting issues at root cause levelRefine and automate regular processes / scheduled jobs, track issues, and document changesContinuously assess and document data qualityManage new permissions requested and report on database access for users and application loginsTranslating business needs into technical specificationsImproving existing BI tools and procedures REQUIREMENTS Our ideal Data Engineer will possess: BA/Bcom/BsC in either Engineering, Info Systems, Computer Science or related field2+ years’ experience with MSSQL & MYSQL1-2 years of experience developing and maintaining ETLs and using Data Integration tools (e.g. Pentaho, Talend), or scriptsExperience querying data from a data warehouse and loading data into itExperience obtaining data from diverse sources including APIs, RDBMSs, flat files, google sheets etc.Basic understanding of programming languages (Java or Python)Experience designing relational and non-relational data structuresWorking experience with more than one database technologyStrong analytical and troubleshooting skills, including a proficiency for root cause analysisExperience creating technical documentationA collaborative and creative approach to solving business issues while working with partner teamsA self-starter with phenomenal problem solving and diagnostic acumen, and a strong analytical mind-setAcute attention to detail and strong organisational skills in order to prioritise tasks and relay insights to members of the leadership teamThe ability and eagerness to further develop the required skills through self-learningStrong teamwork skills as well as the ability to work independently from team Knowledge of ... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDg0NDM2Mzg1P3NvdXJjZT1ndW10cmVl&jid=1245812&xid=2084436385

Higgovale

Travel Systems Trainer (Africa Leisure Travel)

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Role Over the last few years, our client has invested significantly in its IT infrastructure. As a business we believe that our IT systems provide us with a competitive advantage in the marketplace. In order to benefit from this, we need to ensure that staff are appropriately trained and can make full use of the systems at our disposal. The role of the Systems Trainer in this strategy is twofold: Provide systems training on the various platforms and software solutions that the business uses Help drive a culture that embraces the use of technology in the business. A key objective for the incumbent will be to link all training back to the greater strategy of the business. This is key both from the point of ensuring that the training is solution-oriented and in terms of staff understanding how what they are being trained on contributes towards the greater business objectives Responsibilities Responsible for driving and facilitating all our clients Window training within the business.Work closely with the Head of Reservations, Reservations Managers & Operations Managers to drive a targeted Window training program within the reservations team.Work closely with the Head of Yield and Revenue Management and the Head of Reservations to identify specific areas for training.Work closely with the sales team to ensure that they understand the basic workings of the Window and are in turn, able to train agents on how to make the most of the Window so as to create efficiencies both in their business and in ours.Where required, facilitate external training on our Clients Window.Responsible for training new staff on how to use our clients Window. Training Where necessary, provide itrvl training to reservations staff whose agents are working on itrvl.Provide training to the sales team so that they are able to both conduct demos on the itrvl platform and also sell the benefits of the platform to prospective agents.Where required, assist with external training on the itrvl platform.Responsible for training new staff on itrvl. Internal systems trainingWork closely with the IT department to identify key areas for training on the internal systems used by the business. These include, but are not limited to:MS TeamsSharepointMS OutlookMS OfficeMS OneDriveMimecastZoomWebinar softwarePipeDrive where applicableQlikviewFacilitate training on the software solutions listed above to ensure that the business is making best use of the solutions provided and that best practice is being followed.Provide training on general IT protocols such as filing protocols, ... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDA2MTQwNzI/c291cmNlPWd1bXRyZWU=&jid=1316488&xid=300614072

Higgovale

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RESPONSIBILITIES & DUTIES Handling of safari requests from agents with planning, costing and accurate information within the required turnaround timeProactive response to agent requests including suggestions on itinerary design, routing, logistics, alternatives, upselling, offering additional information as neededFollow booking procedures set out in the operating manuals when booking all properties, vehicles and activities that make up the safariOn confirmation, complete the safari file and all the information requiredBuild and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the sales processFollow up with agents after a safari for any feedbackReport any errors or issues to your line manager immediately on discoveryProvide proactive support to colleagues in peak or leave timesProactive approach towards your personal and departmental target and working together with management to ensure we reach these targetsHandling of safari requests from agents with costing and accurate information within the required turnaround time REQUIREMENTS & QUALIFICATIONS Experience in, and knowledge of Safari Sales is requiredExperience in, and knowledge of East African Safari Sales is an advantage10 – 15 Years’ experience of the broader industry sector (hospitality & tourism)Experience and good understanding of the safari tourism environmentExperience of as many aspects of the industry as possible, more than one side of the fenceExperience of dealing with and delivering on western business demandsExperience with travel & reservation systemsSkilled in designing detailed and individualized quotes for itinerary requestsExcellent sales skills and the ability to upsellExcellent communication skills, a service delivery mindset and a strong customer service focusTarget-orientated, and experience of delivering results in a performance-oriented and fast-paced sales environmentAbility to find commercial solutions to problemsGood knowledge of sales systemsStrong administration and organizational skills with great attention to detailThe ability to work well under pressureProactive mindset and can-do attitudeExperience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling)Experience in and willingness to handle issues outside of office hours when requiredAbility to work independently as well as within a broader team setupEnergetic and eager to learn REQUIRED WORK PRACTICES Across all interactions, promote the image of the sales team as a best in c... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDU3NDQ3OTI0P3NvdXJjZT1ndW10cmVl&jid=1371281&xid=3457447924

Higgovale

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ABOUT THE POSITION Youre entrepreneurial, ambitious, and want to help run a company. You have at least 5 years of relevant online marketing experience. Youre creative and self-reliant enough to achieve ambitious targets with the resources of a scale-up in Africa and youre able to strategically grow a marketing department! Yes, here it comes… WERE LOOKING FOR YOU! As Head of Marketing of this scale-up, youre responsible for the creation and execution of the marketing strategy. The marketing team (4 FTEs & 1 SA part-timer) is in a post-corona restarting phase, which gives you the opportunity to build the team yourself. You can leave your mark on the future of this fast-growing company and contribute to the company wide strategy with the management team. YOU ARE RESPONSIBLE FOR Marketing funnel: from engagements (on- and offline) to requesting a bookingTargets: supplying enough leads to the sales team to achieve the growth targetsReports: giving the team weekly insight into the marketing statisticsManagement of your own team as well as being part of the MTStrategy: developing new strategies together with management on how to tap into new markets WHO ARE YOU? Relevant work experience: At least 5 years of online marketing experience, preferably at a start- or scale-up and/or in travel or a similar B2C company (actually travel is like B2B with long marketing & sales cycles)Socially skilled: With the growth of the company, the marketing team that you manage will also grow quicklyStrategic mastermind: Foresight and predictive abilityData-driven: The choices you make are supported by data and metrics are great friends of yoursSelf-reliant and curious: You are not dependent on expensive advisors/executors to get something donePassion for travel and you feel our product perfectlyPre-tech savvy: Connect directly with development teams to bring your projects to life (you can also build your own) OUR OFFER Work that doesnt feel like work: youre going to work for ~30 more years, better enjoy it!Entrepreneurship: leading and growing your company too!Development & Growth: we do what we like and by chance we are on the side of development and growth (authentic & responsible tourism, Africa = booming). This makes the business game a lot of fun because of all the odds.https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzUyNjI1NjU0P3NvdXJjZT1ndW10cmVl&jid=1156164&xid=1352625654

1min

Higgovale

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We are looking for a Marketing Assistant to support the Brand Manager in developing and implementing effective brand-building strategies. The successful candidate will be a highly organized individual who has excellent attention to detail. The candidate must be creative, results orientated, and have a passion for all things related to Brand and Marketing. An analytical mind and research skills are essential to this job. You must be an excellent communicator and team player. Your goal will be to increase brand awareness through effective marketing plans and campaigns. Responsibilities: Support the Brand Manager and be a brand guardian of all branded elements e.g., visual, and verbal identity, marketing materials, and in-camp materials across all platforms- Print to DigitalPresent and execute creative ideas for marketing activitiesManage all branding, collateral on agent platforms including the Info Zone, Agent Zone, Dropbox, WETU, and SafariCataloguing and managing all brand assets e.g., photography, videography, and final branded materialsCoordinate marketing requests from RMM, sales, procurement, and other teams Ability to take briefs from other departments, dissect the briefs and ensure that an in-depth brief is provided to whoever needs to action it e.g., designer, operations, or a third=party supplierTrack budgets to maximize gains and reduce costsManage supplier portfolio for procurement purposesManaging the payment processes between the regions we operate in e.g., CE, LPO and InvoicesPrepare reports on brand performance and quarterly outputFull procurement of brand needs e.g., sourcing suppliers, providing costs, presentations on branded items to meet brand production requirementsManage the daily tasks, brief the designer, and ensure deadlines are metUtilize the task management system and ensure all tasks are inputted onto this system for tracking and deadline settingProject assistance on key brand tasks for the financial year – Annual Report, Uniform, In-House Magazine, Branded items for Camp Requirements: Tertiary qualification in marketing with 3 – 5 years of experience in the brand spacePassionate about Positive Impact, conservation, and sustainabilityProven experience assisting senior team membersFamiliarity with the latest marketing trends and best practicesAbility to conduct research and analyze dataOrganizational skills and experience in meeting tight deadlinesAbility to deliver a consistently high level of workAbility to work well and consistently in high pressured situationsExcellent communication and teamwork skillsAbility to drive projects forward, manage a... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODc3ODI5MjE0P3NvdXJjZT1ndW10cmVl&jid=1305133&xid=1877829214

1min

Higgovale

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QUALIFICATIONS NEEDED Diploma in Electrical Engineering or equivalent NECESSARY EXPERIENCE & INDUSTRY ACCREDITATION / KNOWLEDGE 4 to 5 years relevant experience within a vaccine / biotech industry or equivalentSpecific machinery understanding and operational manufacturing experience within a similar environmentSound technical ability and hands on approach on maintenance activitiesExperience in having faced successfully local and international quality audits would be advantageous KEY DUTIES & RESPONSIBILITIES OF THE ROLE Ensure Utilities are maintained and servicedResponsible for monitoring of all systems that operate 24/7 and will be primarily responsible to respond to a breakdownEnsure service providers adhere to cGMP and Bio-safetyDraft and update relevant departmental SOP’s (Standard Operating Procedures) timeouslyUnderstanding on the principals of PLC’s, VFD’s, HMI’s and safety circuitsRead control panel electrical diagrams and correlate to installed partsTroubleshoot and fault find on control circuits and be able to find solutions to solve current issues or prevent future issues from occurringPerforms complex technical functions in support of engineering activities such as set up, operation, maintenance, modification, circuit testing, calibration and troubleshooting of electronic or electromechanical components and systems, experimental design circuitry, prototype models or specialized test equipmentWorks from schematics, diagrams, written and verbal instructionsConduct complex engineering tests to collect design data or assist in general research workAssist in the development of electronic equipmentAdjust and replace defective or improperly functioning circuitry and electronics components, using hand toolsRepair or modify cables and equipment returned by operational users or by personnel in the associated test and development areasAssemble experimental circuitry or complete prototype model according to engineering instructions, technical manuals, and knowledge of electronic systems and componentsRecommend changes in circuitry or installation specifications to simplify assembly and maintenanceAnalyse and interpret test dataAdjust, calibrate, align, and modify circuitry and components and records effects on unit performanceWrite technical reports and develop charts, graphs, and schematics to describe and illustrate system consideration by engineers in broader determinations affecting system design and proceduresUpgrade software and running software tests on existing electronic systemsMaintain detailed records of validity tests and upgrades perfo... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDM4MDA3NzM0P3NvdXJjZT1ndW10cmVl&jid=370514&xid=3438007734

1min

Higgovale

Team Leader (Travel) - Windhoek, Namibia

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Job Purpose Successfully support the management of a team of Destination Specialists. Lead the team to operationalise agent requests seamlessly and continuously improve service standards. Successfully quote and operationalize profitable tour products for existing as well as new clients. Key Responsibilities Sales Effectively cost productsUnderstand the market and margin controlBuild up and maintain agent / supplier relationshipsSource new products if and when requiredDevelop in cooperation with General Manager business and product strategy to secure additional business from agentsWork closely with the team to achieve goals Operations Quote and design successful, creative itineraries and proposalsCapture and confirm bookings in TourplanNegotiate with suppliers for better rates, cancellation policies, FOC’s, value adds etc.Find new suppliers that offer a good/better service and better ratesContinuously and proactively monitor client feedback and improve operational processesFollow up on own quotes as well as assist in monitoring the team’s quote overviewSuccessfully run groups / series bookingsHandling the 24hour emergency phonePrepare guide documentation and brief guide before travel dateWork closely with tour guides whilst on tourUtilise expertise to improve in conjunction with GM the team’s operational excellencePass on Tourplan knowledge to the team via training/coaching sessions Product Ensure the team is up to date with regards to new product, product development, news and changes relevant to the groups teamSupport groups and procurement in a seamless process from negotiating to loading rates in Tourplan Financial Reconcile supplier invoices for processingAssist debtors’ clerk with invoicing / collection queriesReconcile tour guide expense sheets on completion of tours and check guide salary invoices Additional responsibilities Participate in supplier training and workshopsReduce the transaction turnaround timeDemonstrate good communication skills and customer careStay current on events and changes of suppliers and productTravel on educationals and familiarizations trips, including hosting agents at times Sundry Areas It is expected of all employees to perform not only the tasks mentioned in the job description, but also directly allocated or extraordinary tasks that could arise. Should y... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODgyMTgzMzg3P3NvdXJjZT1ndW10cmVl&jid=1484495&xid=2882183387

1min

Mier

Guest Experience Liaison (Latin Market) - Travel T

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The ideal candidate will need to be well versed in Guest Relations with excellent communication skills as well as a high aptitude for customer interaction and to understand and pre-empt the overall needs and wants for a guest’s stay. Ability to work well under pressure in a fast-paced environment and be a great team player who thrives in making a guest journey from ordinary to extraordinary. Brief description of the position:\ Create seamless service delivery through regular correspondence with guests during their stay.?Delighting them with high attention while focusing on the intricacies of the guests journey.Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently.Deal promptly, efficiently, and pleasantly with any queries and resolve guest queries.Operating according to and in compliance with – company standards of operations, company policies and procedures, and company code of conduct.Offer highly personalised guest touch-points which generate significant real and perceived value through strong relationships with trade partners.Have extensive knowledge of all regions we package, attending all training sessions and site inspections where necessary.Analyze guest feedback and provide solutions to ensure continuous improvement towards guest satisfaction and thus positively impacting future travel. Candidate profile? Qualification: Matric certificate –?with maths?(minimum standard grade or above)??Tertiary certificate in Travel & Tourism/hospitality.?? ? Experience: Min 5 years’ experience at a?Senior?level in Reservations.??Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.?Computer Literate (Microsoft Office, email, Internet)?Proven English literacy.??Working knowledge of?TourPlan?and WISH or similar booking/operating system.?General destination knowledge on Southern & East Africa.??Personal and work travel experience in Southern and East Africa.??Problem solver and good with guest interaction??Excellent attention to detail.?? ? Skills:?? Excellent communication skills both written and oral, in English.??Foreign language skills advantageous??Ability to multitask and ensure good time-management?Extremely proactive with an outgoing, charismatic, and approachable character. ? Personal Abilities:???? Creative, organized, and excellent communication skills. Ability to work under ... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85NTYyNDIxMzI/c291cmNlPWd1bXRyZWU=&jid=1305130&xid=956242132

2min

Higgovale

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About the role Are you up for a completely different kind of challenge? Our client is recruiting for a PPC strategist to work with our PPC and Customer Success Management teams, working across multiple brands. The key performance area for this role will be to design and deliver exceptional PPC journeys and results for our customers, working hand in hand with a dedicated team of Amazon campaign specialists and custom paid PPC services within the agreed strategy for that client. The role coordinates with both the digital strategy and client success manager teams to create fully integrated marketing plans for clients. Key responsibilities Develop exceptional paid campaigns strategies for Amazon by understanding our clients’ business objectives and their brand, and participating in client onboardingImplement these strategies by leading a team of PPC specialists and by working closely with client success managers and our content & creative teamsLead the team in undertaking daily campaign management and monitoring, ensuring highest standards are followed especially with respect to budget management, pacing, monitoring, and reportingProvide training and mentorship, implement best management practices, and ensure outstanding use of the company’s PPC automation software, PacvueProduce dashboards and reports for internal and client consumption, on a daily / weekly / monthly basis, that generate insights, calculate agreed KPIs, and provide recommendations for campaigns adjustment and optimisationDevelop projections with client success managers and understand the tools used to build theseProactively bring new ideas forward to improve our results and campaign performanceManage key accounts within the Campaigns team where highest levels of performance are expectedDevelop a strong understanding of the products, competition, industry, marketing goals and objectives of each of our customersDevelop a deep understanding of the mechanics of Amazon PPC, and any new products and service offeringsPlan the introduction of these new products and service offerings into the Campaigns teamDevelop and improve business processes and operating procedures for the Campaigns team, and ensure quality in our products and performance throughoutAttend customer meetings with customer success managers, if requiredConstantly innovate and keep abreast of opportunities for the company and our clients in the paid advertising space within the Amazon environmentUse ad attribution to push traffic to Amazon listingsParticipat... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzEzOTc1MTQ0P3NvdXJjZT1ndW10cmVl&jid=377303&xid=2313975144

2min

Higgovale

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Purpose of the Job To represent the company and provide a meet & greet and concierge service to travellers. Scope To represent the company in accordance with the standards and requirements. PRINCIPLE ACCOUNTABILITIES & RESPONSIBILITIES Meet and Greet To meet and greet travellers at Cape Town International AirportEnsure that signage for travellers is presentable and visible to arriving travellersEscort travellers to their vehicles and/or accompany guests to place of accommodationAssembling Group travellers and escorting groups to their vehicles Customer Service Prepare personalized welcome documentation for travellers including 24-hour emergency contact detailsMeet with travellers within 24 hours of their arrival at their place of accommodation (within reason) and brief travellers on their itineraryCheck services booked and reconfirm where necessaryReceive and resolve any complaints from travellersManage calls received on the 24-hour emergency contactProvide support to travellers throughout their journeyProvide support in case of accidents and sickness Concierge Services Gain an understanding of the travellers’ needsSuggest appropriate activities, restaurants and excursionsArrange gifts for special occasionsManage and resolve client complaintsProvide support in case of accident/illness of travellersManage emergency support phone 24/7 Administration Full understanding and follow-through of all divisional procedures and policiesSubmit timeous reports as requested and adhere to deadlinesMaintain complete confidentiality with all company intellectual capital Teamwork To build and maintain good relationships within the teamPro-actively get involvedAssist in areas of expertiseFlexibility to assist colleagues out of normal office hours, when and if required Learning and Development Continuously develop product knowledge, attend industry events / seminars / conferences, and participate in supplier workshops, educationals and trade showsKeep abreast of industry trendsAttend all internal training interventions Values Passion – Energy and Excitement and enthusiasm in all we do!Innovation – Our desire to make changes by introducing new methods, ideas or product for the benefit of all stakeholdersRespect – I value myself and others (stakeholders), the environment and div... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDIxMzYwNjQ3P3NvdXJjZT1ndW10cmVl&jid=1317269&xid=4021360647

2min

Higgovale

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As a SEO Specialist, your responsibilities will include, but will not be limited to: We’re seeking a digital native and SEO expert who has completed: Bachelors degree in marketing, communications, journalism IT/computer science or related or 3 years solid experienceProficient in Google Analytics (certification a plus)Google Adwords (one or more of the adwords certifications)Additional SEO courses through a major online learning platforms would be advantageous The specific responsibilities will include, but will not be limited to: Successful planning, delivery and measurement of all SEO related projectsManage SEO tasks and ensuring they meet deadlinesContribute towards the SEO strategy on a weekly/monthly/quarterly/yearly basisIncrease organic traffic (overall and/or specific web campaigns, depending on priorities)Increase organic enquiries (overall and/or specific web campaigns, depending on priorities)Increase organic conversion rate (overall and/or specific web campaigns, depending on priorities)Drive strategies that will increase organic revenueSuccessfully collaborate with and action technical SEO issuesEnsure SEO is implemented for all relevant sub-brandsKeeping ClickUp (task management tool) updated and ensuring the SEO team complete all tasks in this toolAttend weekly/biweekly web dev scrums, sprint planning and retrospectivesCommunicating with the Head of Marketing about team performance, project updates, etc. REQUIREMENTS Our ideal SEO Specialist will possess: Strong technical SEO knowledge and experience, especially working on big websitesStrong analytics Interpretation skillsStrong project management skillsStrong task prioritisationStrong communication and reporting skillsStrong analytics skills (Google Analytics, Google Search Console, Google Data Studio, SEO related tools, etc)Good working knowledge of other digital marketing mix e.g. Social Media, Content, PPC, Referral, Affiliate, UXIntermediate HTML SkillsStrong competitor and website analysis skillsStrong understanding of Google’s algorithmsStrong understanding of SEO best practicesUnderstanding of how other channels impact SEOKnowledge of agile methodology Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals. As per the Company’s Covid-19 Policy, we only proceed with candidates who are either fully vaccinated or w... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzIyOTcxNjU5P3NvdXJjZT1ndW10cmVl&jid=1345368&xid=1722971659

2min

Higgovale

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Description A new and challenging opportunity has arisen for a Partner Manager to join our dynamic and busy Services Partnering Team within our Commercial & Delivery Assurance Division. The successful individual will be responsible for delivering Partner Management, Business Management, Commercial and Program management with our key partners within the Managed and Professional Services businesses across our International business. The role is highly varied and will operate across the Computacenter Group to manage sales opportunities requiring partner outcomes, interfacing with a number of sales, service management and customer solution design teams. This position does not carry line management responsibility, and will have no direct reports. Requirements: Main Responsibilities To work with Sales, Service Management and Solution Design teams to develop Partner Service outcomes, by developing partner relationships, commercial management of the solution, contract and SoW management. To understand, develop, retain and grow a partner eco-system, which helps our sales and service management teams to win, renew and innovate on our customer commitments. To commercially manage the partner eco-system, that drives competitive advantage for our business and provides our customers with long term value. Developing frameworks, agreements and pricing strategies that keep us relevant and competitive in the market. To understand and drive the service catalogue across both business and service lines that enable us to drive partner outcomes across the scope of the business, both domestically and internationally. Provide regular measurement and monitoring to ensure commercial and contractual risks are mitigated and managed. Drive our partner eco-system to deliver Continual Service Improvement, balancing costs and quality appropriate to the service and customer requirement. Will be working with a UK & DE team remotely The Ideal Candidate Able to speak and read in German (Essential) Experience of managing a partner, or partner eco-system for commercial and contractual purposes across International business. Experience of managing multiple stakeholders to drive programmatic success Experience of working in an international business with multiple service lines Proven experience of delivering high standards of customer service Excellent interpersonal, literacy and numeracy skills and ability to build relationships at all levels Excellent commercial management skills, with proven track record Ability to learn, develop and grow in a fast paced environment Willingness to ‘get things done’, with a high level of adaptability and flexibility Excellent presentation and communication skills with the ability to proact... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODEzMTM0MTk4P3NvdXJjZT1ndW10cmVl&jid=377161&xid=1813134198

2min

Higgovale

Travel Lifestyle Manager | Digital Concierge (Germ

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Description Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the German market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames. Key Responsibilities Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option Requirements Fluency in English and German is required. Excell... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81MzQzNTUyNj9zb3VyY2U9Z3VtdHJlZQ==&jid=1296771&xid=53435526

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