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** job title:** call center manager ** department:** sales ** location:** midrand ** job type:** full tim e ** reporting to:** c e o ### job purpose: the call center manager will oversee both inbound and outbound call operations this role involves managing the daily running and management of the center through effective use of resources, ensuring delivery of exceptional customer service the manager will be responsible for the implementation and management of systems and processes, including a comprehensive c r m platform ### key responsibilities: ** operations management:** oversee the effective management of both inbound and outbound calls to achieve business objectives ensure customer queries are handled promptly and accurately, meeting all agreed service levels and standards ** team leadership:** lead, motivate, and support a large team within a time sensitive and demanding environment this includes setting clear expectations, providing regular feedback, and developing skills of team members ** c r m and systems management:** set up, manage, and optimize c r m systems to track interactions and sales, ensuring data quality and usage consistency use c r m data to analyze call center metrics for continuous improvement ** process improvement:** identify and implement process improvements to increase efficiency and quality of service establish best practices for call handling and c r m use ** training and development:** develop and implement training programs that equip staff with the necessary skills to perform their roles ensure new and existing team members are proficient in using call center technologies and processes ** reporting:** prepare regular reports on the performance of the call center and staff, including analysis of data captured in the c r m system ** compliance and quality assurance:** ensure all company policies and procedures are adhered to, including compliance with legal and professional standards for customer contact and data management ### skills and qualifications: proven experience as a call center manager or similar management role in customer service or sales strong understanding of management practices and techniques excellent leadership and interpersonal skills proficiency in technology, especially c r m software and call center systems strong analytical and problem solving abilities excellent verbal and written communication skills bachelor’s degree in business administration or related field; master’s degree preferred ### personal attributes: high emotional intelligence and resilience in high pressure situations adaptability and flexibility to handle unexpected challenges strong coaching and mentoring skills to foster a high performance team ### salary: market related ### how to apply: send c v, proof of experience, as well as all other supporting documents to john@designerwater com

Midrand

Results for sales and marketing job in All Categories in Gauteng

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Minimum requirements: The basic function of the Sales and Marketing Administrator is to assist in planning, controlling, and executing all matters relating to the sales and marketing department for the company. The Sales and Marketing Administrator is responsible for corporate branding, marketing campaigns, tracking of online activities and coordinating marketing tasks.Qualifications: - Certificate/ Diploma in graphic design- A minimum of 2 years of experience in increasing levels of marketing support.- Valid drivers license. - Certificate in Microsoft 365 will be beneficial Working knowledge of the below software: o Microsoft 365o Adobe creative cloud (Mostly Photoshop, Illustrator & InDesign)o CANVAo Sage CRM Preferred The main duties of this role will include: - Actively supporting the Managing Director, administratively & managing his diaryo Staff One on Ones, Sales meetings, Quarterly reviews & Business development meetingso Assisting MD with company engagements (HeyLAPP) & online meetingso Completing success stories for UI LAPP Board meetingso Completing and submitting documentation on his behalf- Organizing & arranging o Exhibitions & fairs (Customer days & Trade fairs, AAF, Electra Mining)o Golf days (Customer & associations)o SAIMC / SAC Visits & meetings to LAPP Southern Africao Internal meetings & taking minuteso Design & produce presentations according to LAPP Corporate Identity- Marketing Material locally & from UI LAPPo Design & editing of Local short form catalogue & flyerso Sourcing suppliers & promotional materialso Managing stock of all marketing equipment & materialso Demonstration boards, banners, signage and so on.- Marketing media & campaignso Monthly sales specials- New & focussed products (Design & distribute)o Introducing new products to customers & local sales teamso Creating & scheduling social media posts on 4 platform (LinkedIn, Facebook, Instagram & Twitter)o Engaging with media companies, designing advertisements & campaignso Participating in online meetings with UI LAPP Colleagueso Assist with marketing campaigns for e-shopDante Personnel Johannesburg https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgzNjY3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213286&xid=1109_83667

Kempton Park

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Our client is looking for a Neighbouring Countries Manager to expand their Dealer Network in Africa and achieve sales objectives for specific African countries for their company. To be successful in this role, the candidate should have previous experience managing sales and reaching targets. The candidate will be responsible for the management of dealerships in African countries and will be required to drive the process of dealer development in various African countries.The ideal candidate combines excellent communication skills with a strategic mindset. Ultimately, the candidate will ensure their area of responsibility meets and exceeds the expectations of the business objectives and contributes to the companys success in the long run.Duties & Responsibilities:Responsible for the planning of the sales network to ensure the optimum geographic distribution of the Companys products across African regions.Quality of research, plan and network strategy devisedStrategic vacant points filledAdequacy of dealer succession plans.Ensure the dealer network is able to support the Companys products, to achieve sales & profit objectives with Vehicle Sales, Parts & Service.Support network (Spoke) strategyBusiness analysis regular monthly inputs from networkAnalysing results receivedRegular focus group forumsEstablish dealer business plans and systematically evaluate dealers performance against such plans in collaboration with Dealer Network Development teamEstablishment, presentation and agreement of individual business plansTimeliness of plans and appraisalsDocumented follow-upDevelop and recommend policies and procedures relating to operational and developmental expenditure for the dealer networkAppropriate strategyLogical, clear and concise policies and proceduresActual expense versus budgetMaintain dealer agreement that defines key responsibilities of the Company and the dealer, including monitoring the effectiveness and compliance to the dealer agreement.Currency of Dealer AgreementCompliance to Dealer AgreementCreate regional sales plans and targets in alignment with business objectivesSupport Dealer Network with operationEvaluate Dealership and individual performancesReport on regional sales resultsForecast quarterly and annual targets, budgets.Develop new Dealership staff.Prepare and review the annual budget for the area of responsibilityAnalyse regional market trends and discover new opportunities for growth.Address potential problems and suggest prompt solutionsParticipate in decisions for expansion or business plans for new DealersSuggest new services/products and innovative sales techniques to increase customer satisfactionMarket and competitor research in order to establish pricing and market trends for the Automotive company to effectively align with and achieve competitive advantage.Ensure all logistical process are followed to ensure timeous delivery of vehicles.Facilitate OR process of any dealer claims.Continuous monitoring of the differen https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzkyNl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778758&xid=1109_183926

Sandton

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Our client in the manufacturing industry is looking for a General Manager - Industrial Sales to develop and implement sales strategies to achieve the sales goals. Identifies and segment the target market, create and deliver value propositions, and design and execute sales campaigns. Leading the renewable energy solution business, target the commercial and industrial market.Oversees the sales process, from lead generation to closing deals. Knowledge and understanding of the renewable energy industry including market trends, technologies, and competitive landscape.Key duties and responsibilities The successful applicant will be required to provide leadership and strategic direction for the companys commercial B2B vertical, aligning it with the organizations long-term goals and objectives.Continuous Improvement - continually evolving the offering to establish the company as the go to solution for any business looking for a sustainable and integrated energy management solutions.Market Analysis - conduct thorough market analysis to identify growth opportunities within the energy solutions market and develop strategies to capitalize on these opportunities.Customer Engagement - collaborate closely with existing the company clients to understand their energy requirements and propose tailored solutions to meet their needs.Business Development - proactively identify and pursue new business opportunities within the energy solutions market, foster strategic partnerships, and expand the customer base.Cultural Change Management - Lead the cultural change initiatives, fostering a customer-centric mindset and promoting a culture of continuous improvement and innovation within the industrial division.Team Leadership - Build and lead a high performing team of professionals, fostering a collaborative and innovative culture while providing mentorship and guidance.Performance Management - set and monitor key performance indicators (KPIs) for the industrial division, ensuring the achievement of revenue, profitability, and growth targets.Budgeting and Financial Analysis - develop and manage budgets, conduct financial analysis, and make informed decisions to optimize resource allocation and maximize profitability.Regulatory Compliance - stay updated with relevant industry regulations, standards, and certifications, ensuring compliance in all aspects of energy solution development and manufacturing.CompetenciesStrong business acumen with track record of identifying and capitalizing on market opportunities.Knowledge and understanding of battery energy storage systems solutions.Proven ability to develop and execute effective business strategies, drive revenue growth, and deliver results.Strong analytical and problem-solving skills, with the ability to Analyse market data, financial information, and technical specifications.Education and ExperienceDegree in Electrical EngineeringAdded advantage MBA qualification 8 - 10 years experience in a senior management role within https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODMzNV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778752&xid=1108_178335

Benoni

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JOB TITLE: Technical Business Development ManagerMANAGER: Engineering ExecutiveLOCATION: Cape TownQUALIFICATION AND REQUIRMENTSEngineering Degree or similarValid Driver’s LicenseOwn vehicleNational and Select Continental Travel will be required from time to time. REQUIRED SKILLSVery strong technical problem-solving skills with the ability to provide solutions in client meetings when presented with technical queries.Solar PV, Energy and Storage Modelling Skills and detailed understanding of PV Sol Premium, PV Syst, Excel and electricity tariff structuresStrong written and oral communication skillsHighly Analytical and Attention to DetailExcellent Communications Skills for presentations and meetingsExcellent Office skills and computer literacySelf-motivation and ability to work independently.Client and Team ManagementExcellent Time Management and CommunicationStrong financial literacyExcel, Word and PowerPoint template developmentEXPERIENCE REQUIREDSignificant experience in the energy sector, particularly around solar PV and storage DUTIES AND RESPONSIBILITIESThis is a Senior Management, Investment Committee and Deals position and currently has 1 direct report.Leadership of the Technical Business Development Team (of which this position is also a member) to produce the following deliverables.Preparation of concept and preliminary designs for solar photovoltaic and energy storage projects, including the technical solution, cost and go to market model.Preparation of tender and proposal documentationPreparation of deal and sales presentations surrounding projects and portfoliosDetailed costing of solutions and financial modelling in developing the deal for presentation to the clientTeam Lead and Management of the delivery of large-scale RFPs of the utility scale for both utility and private client.Responsible for Research and Development of new technologies and technical solutions to enhance overall Terra Firma business offering including.Identify new technology in the PV/Storage/EV SpaceIntegrate new technology into current designs and projects.Development of new solution offerings such as SEEMs.Attending business development client meetings acting in the role of technical expert and sales support to the Business Development Team and Chief Executive Officer when requiredSolving of a variety of ad hoc client and internal requests, providing quick turnaround timesManagement of the Master Sales Pipeline File and associated EXCO reporting https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzc2NF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777675&xid=1108_177764

Other

Fundraiser - Partnership Co-Ordinator - NPO

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GENERAL DESCRIPTION – JOB PURPOSE My client a well-established NPO operating in Southern Africa with facilities offering a range of accommodation choices for independent, assisted, frail and dementia care for the Aged is urgently recruiting for a Fundraiser - Partnership Co-Ordinator for their Johannesburg Establishment (House) . The Partnership Coordinator (HPC) / Fundraiser is a multitasker by nature. He / She has excellent communication, administration, and project coordination skills with a solid understanding of Marketing and Sales principles. The HPC provides implementation and coordination on the ground level and ensures all event projects and activities are executed to both brand and organisational standards REMUNERATION: My Client offers a Competitive market related Salary package – Negotiable COMPETENCIES REQUIRED (MUST HAVE) Certificate / Diploma: Events Management, Administration, Project Management or HospitalityWell-presentedStrong verbal and written communicator (English, Afrikaans)Works well under pressureConscientious with tasksDetail-orientatedGood presenter (Formal and informal)PassionateOrganisedFriendly, approachableAdaptableAbility to establish priorities and work independently.Developed interpersonal skillsPrincipled, ethical, and professional.Consistently displays a high level of enthusiasm, energy, initiative, and drive.2-3 years prior experience in events, marketing and / or project management1-2 years’ experience in fundraising activities and initiativesExcellent verbal and written communication skills.Proficiency in MS officeValid SA Drivers licenceOwn vehicleOwn Smart phone device equipped with updated messaging and camera-functionality GENERAL DUTIES AND RESPONSIBILITIES Campaigns Campaigns - Capital Projects as per budget (4 Quarters = 4 campaigns) Plan and Coordinate: maintain applicable project schedulesset up yearly planning tasks for all Capex projects needs as directed by the Facility Manager. (i.e., Maintenance Equipment, Gardens & Equipment, House Aesthetics Look & feel, Furniture Needs, Housekeeping & Linen, Washing Machines & Tumble Dryers, Nursing & Medical).Task tracking, deadlines, and deliverables as set on the yearly calendar.Develop a strategy to approach potential donors i.e., using micro campaigns.Work towards pledging line items on a 3-year forecast.Maintain donor relationship, both new and old.Maintain and track all supporting budget / f... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjQyOTA0MDE3P3NvdXJjZT1ndW10cmVl&jid=1265594&xid=1242904017

10h

Johannesburg CBD

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This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose our employees very carefully – they are the strength and the future of this company. KEY OUTPUTS Creative planning and designing of itinerariesManaging the reservations process for bookings in a manner which ensures guest budget is achievedHandling of bookings from quote to finalising, invoicing and travel documentsConsistent and clear communication with agents, sales teams, preferred supplier partners and colleaguesEmergency duty will be on a rotational basis as per the DMC Emergency BOPWorking hours early and late shift on a weekly rotational basisCalm and professional manner of servicing agents and guestsProactive selling of our products and services ensuring the best possible safari for the guestsAn independent, curious and “can do it” natureUpholding the values of the company... Care of the people, Care of land and Care of the wildlife KNOWLEDGE REQUIRED A passion for delivering service excellenceAn in-depth knowledge of Tourplan advantageousA good knowledge of South Africa, Southern and East Africa preferableA willingness and aptitude to learn KEY SKILLS REQUIRED Good understanding of terms and conditions, product knowledge, third party and company Product destinationsUnderstanding of travel industry channelsExcellent computer skills including:Tourplan advantageousESS is essentialMS Office applications such as Word, Excel, PowerPoint and OutlookWETUUnderstanding of quantitative and qualitative data analysis and being able to make decisions based on these analysesUnderstanding and knowledge of the different markets in which the company operates inRelevant understanding of Business to create and formulate a strategy and make commercial decisionsSales process and methodologiesProblem-solving skillsExperiential Creativity (Crafting Experiences)Guest / Client Delight PERSONAL CHARACTERISTICS Good interpersonal skillsSense of urgencyPassionate about guest delightDiligence and self-motivation to meet deadlines and keep on top of your jobWillingness / ability to share information and teach and inspire others https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDUzNjA4Mjc2P3NvdXJjZT1ndW10cmVl&jid=1503266&xid=3053608276

10h

Johannesburg CBD

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KEY OUTPUTS Creative planning and designing of itinerariesManaging the reservations process for bookings in a manner which ensures guest budget is achievedHandling of bookings from quote to finalising, invoicing and travel documentsConsistent and clear communication with agents, sales teams, preferred supplier partners and colleaguesEmergency duty will be on a rotational basis as per the DMC Emergency BOPWorking hours early and late shift on a weekly rotational basisCalm and professional manner of servicing agents and guestsProactive selling of our products and services ensuring the best possible safari for the guestsAn independent, curious and “can do it” natureUpholding the values of the company... Care of the people, Care of land and Care of the wildlife KNOWLEDGE REQUIRED A passion for delivering service excellenceAn in-depth knowledge of Tourplan advantageousA good knowledge of South Africa, Southern and East Africa preferableA willingness and aptitude to learn KEY SKILLS REQUIRED Good understanding of terms and conditions, product knowledge, third party and company Product destinationsUnderstanding of travel industry channelsExcellent computer skills including:Tourplan advantageousESS is essentialMS Office applications such as Word, Excel, PowerPoint and OutlookWETUUnderstanding of quantitative and qualitative data analysis and being able to make decisions based on these analysesUnderstanding and knowledge of the different markets in which the company operates inRelevant understanding of Business to create and formulate a strategy and make commercial decisionsSales process and methodologiesProblem-solving skillsExperiential Creativity (Crafting Experiences)Guest / Client Delight PERSONAL CHARACTERISTICS Good interpersonal skillsSense of urgencyPassionate about guest delightDiligence and self-motivation to meet deadlines and keep on top of your jobWillingness / ability to share information and teach and inspire others PERSONAL GROWTH Excellent communication skills (E.g. verbal, written, reporting and body language)Time managementTeamwork and interpersonal skillsConflict management and resolutionAttention to detailAdministration and organization skillsP-drive NavigationPaperless filingSpeed Reading and Typing EXPERIENCE REQUIRED Minimum of ... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTYxMzIxMzc0P3NvdXJjZT1ndW10cmVl&jid=1503282&xid=2961321374

10h

Johannesburg CBD

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JOB DESCRIPTION The purpose of the Key Account Manager – Power Tools, is to help develop sales opportunities with key account customers. The KAM’s authority include: Develops new business segments and new customersDecides on customer and market processing strategyNegotiates terms and contracts with the major customers Duties may include but are not limited to: Responsible for the turnover and profit of the assigned accountsResponsible for the customer P & LNegotiation of terms and contracts with the major customersSales and listing, such as innovations and promotionsNegotiation on local, customer-specific advertising activities, promos etc.Implementation of trade fairs and support catalogue creationTasks in the field of logistics and finance (credits, open receivables, etc.)Information flow (internal – Retail Marketing Managers, Business Units, logistics and external service, external - customers etc.)Control of relevant KPIs and compliance with budgetsTransfer of local requirements and questions to Country Business Director (CBD)Responsibility for customer and market processing strategyDevelopment of new business segments and customersPlanning of turnover, profit and quantity as well as commenting to CBDStrong coordination with all other business unit KAM’s for respective customersDeveloping customers online sales activities, potential of developing online pure players as wellOrganizing product sales trainings to customers Experience Required 5 years+ Work experience in sales in a similar role and sectorSolid track record in having managed large customer accounts successfullyStrong strategic and analytical skillsFully competent on MS Office packagesAbility to communicate on all levels, fluent in English speak / read & write and Afrikaans speak / read & write Personal Characteristics Willingness to learn and broaden knowledge and keep up with the industry requirementsCustomer service centric mind-setEntrepreneurial thinking, ability to work self-directedTeam player but independent where requiredAbility to work under minimal supervision & high pressureEnjoys working with data i.e., analysisDeadline, target & process drivenCourageous and able to challenge status quoGood presenter and communicatorAttention to details and analyticsWillingness to travel regularly away from homeGood command of the Afrikaans language https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTkwMDA1MDk4P3NvdXJjZT1ndW10cmVl&jid=1323901&xid=2590005098

10h

Johannesburg CBD

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The Senior Contract Lifecycle Coordinator provides support in the Contracts Management Lifecycle Process. This includes the maintenance of customer data for Support and Service contracts and other information, ensuring that the relevant database is up to date and accurate. The Contract Specialist follows a detailed process to ensure that Renewal Data and pricing is presented at certain intervals during the life cycle to the relevant client engagement team/teams. Job Description Key Roles and Responsibilities: General administration The Senior Contract Lifecycle Coordinator provides an administrative function in the Contract Management Lifecycle by processing contract data, maintaining contract data and adding contract data by using standard processing protocols and procedures as designed, including ensuring that all transactional and service data remains in line with contracting agreements and internal planned revenue and cost.They must be able to administrate strategic client accounts and contracts in conjunction with the relevant Go to market teamsMust have a clear and in depts. understanding of the client requirements and environment as articulated by the relevant Go to market teamsThe Senior Contract Lifecycle Coordinator must be able to assist operationally with the execution of tasks with Contract Specialists and be able to provide guidance and support in terms of Contract Management principles and processes in general Contract maintenance The Senior Contract Lifecycle Coordinator is required to maintain and keep up to date data related to the serviceability of the client and in line with the agreed entitlements as provided for in the client agreement, this includes but is not limited to, locations, equipment records, movements where applicable, decommissioning, updates of any kind, additions of any kind as well as ensuring that automated release of cost and revenue is taking place and is not hindered during the life cycle of the contract. Contract renewal triggering The Senior Contract Lifecycle Coordinator keeps track of contract renewal dates and they ensure that the available process and systems are used to its full functionality by actively completing tasks for clients and renewals assigned to them from time to timeEnsure that they do not miss tasks which might delay the delivery of renewal schedule information • They inform the Contract Manager of any impediments both internal and external that will delay renewal schedules to be produced and distributed on timeThey ensure that client contracts are updated with the latest sales order detail and that invoice amounts are updated accordingly. This will extend from the quote to order process to pre-sales a... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjczMjM0OTkzP3NvdXJjZT1ndW10cmVl&jid=1212344&xid=3273234993

10h

Bryanston

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"sales and marketing job" in Gauteng

sales and marketing job in Gauteng (1,730 results)

Results for sales and marketing job in All Categories in Gauteng