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Junior Technical Solution Engineer - Facilities /

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ROLE PURPOSE:To increase the Companys profits through effective Business Development promoting and selling the Companys wide range of technical and engineering services to prospective clientsBRIEF ROLE DESCRIPTION:Strategic sales Develop target client list aligned to companys targeted industries, target clients, sectors and services that meets Sales Department targets and objectives. Specifically target technical, engineering and business support services opportunities. Establish relationships, meetings, presentations with targeted clients for continuous development of sales pipeline. Actively manage target list through sales cycle to meet sales targets within specific sales cycle timelines. Write and submit quality proposals based on thorough needs analysis performed on the client, detailing service offering and solution to meet the clients operational or strategic objectives. Prepare commercial offering for standardised services based on standard company commercial models to be reviewed with Solutions Manager and signed off by the CSMO. Complex or multi-disciplined commercial proposals to be prepared by Commercial Manager. Provide Input into services, resources, client expectations, site specific information etc. Presentation to be made to Exco for review and sign off. Prepare highly effective presentations to client demonstrating understanding of the clients service needs and objectives, solution proposed and value proposition. Complete assigned RFPs to Solutions and Implementations Executives requirements and in line with bid requirements. Contribute to strategic initiatives and sales targeting by researching and recommending new trends, new strategies and industry developments for accelerated business development and market share. Actively search, pursue and engage targeted potential clients within the Facilities Management Services and specifically for technical service bundles within scope of our services and seek opportunities for maintenance services offered by the company. Actively search, engage, prepare presentations and meet sales objectives aligned to agreed industries, target clients and services to meet sales targets. Write and submit high quality proposals for Technical Services. Negotiate services and commercials within specified company guidelines and sales targets for successful conclusion of sales with clients. Meet sales targets on monthly, quarterly and annual basis. Consistently improve on product and service knowledge through regular engagement with internal Subject Matter experts, research and other learning platforms to present knowledgeable and factual information to clients.Engineering and Technical Solutioning Develop PPMs and resource requirements based on clients technical / engineering scope of services. Develop corrective / adhoc maintenance resource availability to adhere to client services and response times. Ensure compliance to client stipulated SLAs and KPIs provided by planning appropriate techn https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzA3Nl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1776108&xid=1108_177076

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French Speaking Customer Service Agents remote

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both French and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on ...Job Reference #: 202435

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Italian Speaking Customer Service Agents remote

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Italian and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based o...Job Reference #: 202437

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Spanish Speaking Customer Service Agent remote

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Spanish (Hespanic) and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • M...Job Reference #: 202432

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Our client (based in Pretoria) requires the services of a Performance Test Analyst. 1 Year Contract Position, to start immediately The main purpose of this position is the end-to-end performance testing of the HCM Cloud Solution project. The testing will cover both the backend, front-end, Integration and automation as well as any associated reports aspects of the solution. This testing includes Performance testing as well as co-ordinating and reporting on Quality Assurance (QA) and User Acceptance testing (UAT) execution and sign off. Please see the qualifications and the experience below required for this position - this is a must have : * 8 years’ experience in Performance Test Execution and Automation Test Analysis, with minimum 3 years in the cloud environment * 6 years experienced in conducting functional testing and automation testing as well as co-ordinating and reporting on User Acceptance testing preparation, execution and sign off. * Stress testing to validate the HCM application’s reliability, stableness, and responsiveness under high loads in the cloud. * Load and Performance testing to ensure that the HCM application performs optimally even when used by multiple users at the same time in the cloud. * Latency testing of the time is taken to transfer data messages between two points within the cloud network. * Failover testing of the application’s ability to call for additional resources when it encounters high traffic in the cloud * Capacity testing to test the maximum amount of traffic that can be handled by the system. * Extensive knowledge of LoadRunner - MF ALM. * Limited knowledge of software development * Experience in Integration Performance Testing. * API Performance Testing * Web services Performance Testing * Experience in ETL/BI Testing * Understanding of testing concepts i.e. testing methodologies and techniques. * Experience in automating API Services. * The following will be an added advantage: • Knowledge of BPT (Business Process Testing) Framework. • Knowledge of C# and JAVA. • J-meter and Jira Experience Qualifications/ Certification: * Degree / Diploma in a relevant field. * Advanced ISTQB TA or equivalent. Please see the qualifications and the experience below required for this position - this is a must have : * 8 years’ experience in Performance Test Execution and Automation Test Analysis, with minimum 3 years in the cloud environment * 6 years experienced in conducting functional testing and automation testing as well as co-ordinating and reporting on User Acceptance testing preparation, execution and sign off. * Stress testing to validate the HCM application’s reliability, stableness, and responsiveness under high loads in the cloud. * Load and Performance testing to ensure that the HCM application performs optimally even when used by multiple users at the same time in the cloud. * Latency testing of the time is taken to transf https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU0NzE3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242773&xid=1555_54717

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A company based in Centurion is looking for a Java Developer, this position will challenge software engineering as well as people skills, position consists of Designing and solving integrated systems and patterns using Java EE, Maven, Jenkins CI, Docker, Amazon Web Services, Oracle, WebSphere Liberty, Angular, AIX and Linux., new software developments.Responsibilities and work outputsDevelop software based on technical design (Internal Process).New technologies/methodologies, business changes and internal system changes in order to align system development with best practices and system architecture.Work with stakeholders to gather requirements, conduct analysis and prioritise requests.Design of scalable solutions that supports the system architecture.Translate business requirements into workable solutions and document solution into technical specifications.Design and code new software functionality using code that is scalable, readable, maintainable and re-usable.Maintain productive working relationships with peers and organizational and role players to achieve effective collaboration.Provide stakeholder with regular feedback on the technical design and timelines for solution in order to manage expectations.Contribute to business analysts and testing team in developing, testing and deploying new software system components or software system enhancements.Collaborate with testing team to co-create test cases. Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service Self-management and teamwork (People).Develop and maintain productive and collaborative working relationships with peers and stakeholders. • Positively influence and participate in change initiatives.Continuously develop own expertise in terms of professional, industry and legislation knowledge.Contribute to continuous innovation through the development, sharing and implementation of new ideas.Take ownership for driving career development Contribute to financial controls and planning (Finance).Identify solutions to enhance cost effectiveness and increase operational efficiency.Manage financial and other company resources under your control with due respect.Provide input into the risk identification processes and communicate recommendations in the appropriate forum. Competencies RequiredExamining InformationArticulating InformationManaging TasksInterpreting DataChallenging IdeasProducing OutputDeveloping ExpertiseTeam WorkingSkills RequiredJava EE (Not Spring)GitLabJenkinsAnsibleLinux/AIXRESTBack End DevelopmentObject Orientated development and designWebSphere Application Server and WebSphere Liberty ServerExperience and Qualifications5-7 years intermediate/senior java development experience using Java EE on Unix based platforms.Re https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU2NDEwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1206373&xid=1108_56410

Centurion