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Overview Unison Guarantee Acceptances (Pty) Ltd has over 36 years of expertise in the insurance guarantee industry. As an independent Underwriting Manager for Renasa Insurance Company Limited, we offer unparalleled stability and assurance. Our reinsurers are some of the biggest and most secured reinsurance brands in the world and have partnered with Unison for many years. We believe great companies are built from exceptional people and amazing clients, because of our growth, we are seeking a Junior Guarantee Underwriter to join our dynamic team. Key Responsibilities: Analysing and interpreting Financial Data from Clients. Qualitative research of Clients in various Industries in SA. Producing comprehensive reports for our Underwriting Committee. Various Engagements with Brokers and Clients. General Reporting to Management. Requirements: Bachelor of Commerce in Accounting or Finance.Proficiency in Microsoft 365.Excellent verbal and written communication skills in English.Must possess strong analytical skills. Must live within a 5km – 10 km radius from the office. We are in Ferndale, Randburg. Salary: Market-Related, to be discussed at the Interview How to Apply: Interested candidates are invited to email their Curriculum Vitae to applications@anslow.co.za Please note that copies of qualifications and/or references will be requested. For more information please contact Nthabiseng on 010 880 8729

1mo

Randburg

Suspension Tech wanted

Looking for an experienced suspension technician to start immediately. Prior experience essential. No training on offer, not currently accepting relocations. Ability to weld exhausts would be massively beneficial. Send CVs to mikhail@motowngroup.net or contact me directly on whatsapp

Kempton Park

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Spanish Speaking Customer Service Agent remote

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Spanish (Hespanic) and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • M...Job Reference #: 202431

Bryanston

Dutch Speaking Customer Service Agents remote

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Dutch and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on th...Job Reference #: 202425

Bryanston

Italian Speaking Customer Service Agents remote

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Italian and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based o...Job Reference #: 202427

Bryanston

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We have an exciting career opportunity for an Administration Officer with great scope and the potential for rapid advancement based on performance. The successful candidate will be responsible for providing key administrative functions within our head office. This role requires the ability to work under pressure and a continuous display of a high level of attention to detail.What youâ€™ll do:Answer Switchboard and manage calls/ messages.Monitor and coordinate customer purchase orders, place stock orders, follow up with suppliers for ETAs, and monitor supply and delivery.Manage stock in the storeroom â€“ liaise with technical staff.Source equipment and obtain costing from suppliers where necessary.Manage and check deliveries.Coordinate and oversee packing of orders and prepare equipment for installations.Manage and ensure site sign-offs for projects completed are received from the technical division for invoicing.Manage follow-ups with customers, providing ETAâ€™s, etc.Weekly project report/ order book.Manage scanner repair desk.Manage customer fault logging desk.Arrange couriers/ freight forwarding agents for sending out equipment (to customers) and receiving equipment (from suppliers).Book flights, accommodation, and rental vehicles.Manage provisions for the office, stationery, and office supplies.Banking/ Post office/ Printers, etc.General admin duties and filing.Receive visitors and handle in professional manner, and offer refreshments.Perform other duties as and when assigned.Maintain Companyâ€™s best interest at all times.Use initiative.Manage time effectively, meet personal goals, and work effectively with other members.Maintain proficiency in using personal computers, data entry terminals, and other common office equipment and software.Follow company policies and procedures.Present a professional image at all times to customers and suppliers.Your Expertise:Must be dynamic self-motivated and energetic.Must have a sense of urgency.Must have an eye for detail.Must have Pastel experience.Office Admin experience.Must be organized and be able to work under pressure.Must be well presented and able to communicate well, verbally and writtenOwn vehicle.Driverâ€™s License.Qualifications Required:A minimum of a high school diploma or equivalent is typically required.Proficient in using office software such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).Strong typing and data entry skills.Other information applicable to the opportunity:Fixed-term contract with the potential to go permanent.Location: Johannesburg, Fourways - (Onsite).Office hours â€“ 8:00 am â€“ 5:00 pm, with 1 hour lunch. https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzQ5M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777050&xid=1108_177493

Fourways

Remuneration Specialist X1 (2 Years Ftc)

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Main purpose: To develop and implement the SIUs remuneration strategy and processes while maintaining effective and efficient remuneration administration and management principles.Minimum qualification and experience: NQF Level 8 Honours Degree in HR management or equivalent. SARA accreditation as a Reward Specialist and /or Global Remuneration Professional) GRP) an added advantage. Six to Eight years of proven experience as a Remuneration Specialist, of which, four years must be at a management level.Key performance areas (Include but not limited to): Remuneration analysis. Remuneration structuring. Remuneration coordination. Provide advisory services. Benefits coordination. Budget management. Staff management.Technical skills: Policy development skills. Implementation skills. Research skills. Report writing skills. Presentation skills. Planning and organising skills. Computer literacy in MS Office packages.Required knowledge and Behavioural (include but not limited to): Knowledge of remuneration policies, practices as well as Human Capital strategy, technologies, and systems. Knowledge of relevant legislation (e.g. basic Conditions and Employment Act). Knowledge of Corporate Governance requirements. Sound knowledge of the applicable HR legislation. Agile thinking. Change management. Team Player. Attention to detail. Deadline driven. Collaborative. Customer focused. Work under pressure. Results-oriented. Confidentiality. PLEASE NOTE:The appointment of candidates will be at the Units sole discretion and the Unit reserves the right not to make an appointment.The SIU is an Anti-Corruption Investigating Unit and requires applicants to make a full and frank disclosure in their application form.Fraudulent qualifications or documentation will automatically disqualify candidates.All candidates will be subjected to integrity screening procedures and a favourable end report is essential.Other critical positions may be subjected to vetting procedures after appointments.The SIU does not relocate any candidates on a fixed-term contract.Correspondence will be limited to shortlisted candidates only. Please be advised that applications received mean that processing may take some time. Candidates who have not been contacted within three (3) months of the closing date should consider their applications unsuccessful.POPIA disclaimer: In line with the Protection of Personal Information Act, 4 of 2013 by applying for this position it is accepted that you have consented to your personal information being used and kept to process your application. The SIU will ensure the protection and safeguarding of personal information and all information collected will not be shared with any third parties or be used for purposes other than for the purpose it was intended.The SIU is committed to equality, employment equity and diversity. Preference will be given to persons from designated groups in particular Africans and people with disabilities in line with the SIU Employment E https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzQ4MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777042&xid=1108_177480

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Senior Manager: Financial Technical Matters X1

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Main purpose: To strengthen capacity to address audit findings and to ensure that the Annual Financial Statements are prepared in full accordance with Generally Recognised Accounting Practices (GRAP) and other related prescripts, as well as that the Finance division complies fully with all legislative and other regulatory requirements including but not limited to financial, supply chain, audit and other relevant governance prescripts.Minimum qualification and experience: Chartered Accountant (SA) with Honours Degree in Accounting, or related (NQF 8) qualification. Five years experience in the preparation of, or overseeing/auditing already prepared Annual Financial Statements, and relevant experience in financial management and/or development/auditing of internal controls to mitigate any financial and other audit risks, of which three years is at a management/supervisory level.Key performance areas (Include but not limited to): Development and maintenance of Accounting Policies, Standards and Standard Operating Procedures. Preparation of financial Excel and other templates to ensue easy preparation of the Annual Financial Statements. Actual preparation of the AFS on a half yearly and yearly basis, which can eventually be developed to full quarterly financial statements. Maintenance on all National Treasury Prescripts and Accounting policies, drawing up of practice notes and SOPs regarding the implementation thereof. Identification of key weaknesses in the accuracy of general ledger and other financial records, with a view of devising relevant internal controls and/or SOPs to address and mitigate such.Technical skills: Analytical, Communication, Coordination, Interpersonal, Management, Presentation, Report writing, Planning and organising, and Time management.Required knowledge (include but not limited to): Sound knowledge of financial legislation and regulations governing the public sector (i.e. PFMA, Treasury Regulations) Sound Knowledge of IFRS and GRAP statements. Sound knowledge of accounting systems. Advanced MS Office Suite Proficiency. PLEASE NOTE:The appointment of candidates will be at the Units sole discretion and the Unit reserves the right not to make an appointment.The SIU is an Anti-Corruption Investigating Unit and requires applicants to make a full and frank disclosure in their application form.Fraudulent qualifications or documentations will automatically disqualify candidates.All candidates will be subjected to integrity screening procedures and a favourable end report is essential.Other critical positions may be subjected to vetting procedures after appointments.The SIU does not relocate any candidates on a fixed term contract.Correspondence will be limited to shortlisted candidates only. Please be advised that applications received means that processing may take some time. Candidates who have not been contacted within three (3) months of the closing date should consider their applications unsuccessful.POPIA disclaimer: In lin https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzQ4MV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777043&xid=1108_177481

Other

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We are excited to inform you that one of our clients in the logistics industry is looking for a Customer Solutions Analyst to engage with customers to resolve issues and concerns related to order management, order status, claims, returns and refusals queries. To serve as the primary point of contact internally sales and business units and physical logistics and externally.2-4yrs of preferably operational experience in a similar market environment or trade structure.Diploma or Degree in related Field.Supply Chain functions such as Physical Logistics or Sales support.Experience in related business improvement projects.Good knowledge in generating Demand, Supply Chain and Finance process for pricing.Understanding of Logistics processes including Materials Handling e.g. picking to deliver, transport optimization, plant and transport route determination.Basic understanding of the order to cash flow and key business functions outside of the order to cash stream.Ensure Customer orders are optimized and managed before defined cut off time with the correct appointment times agreed and scheduled with customer.On time resolution of order filtering exceptions, ensuring actions taken are aligned with customer and internal team.Backlog cleaned regularly with no outstanding open items through the exception process.Align with customer and internal teams on changes that can be applied to avoid re-occurrence of exceptions.Proactive communication to customers in case of delays or out of stock as per communication method agreed with Customers.Regular order status communication to internal and external stakeholders.Ensure regular order housekeeping is done, aligned with customer and department rules.Collaborator to resolve billing exceptions.Creation of proforma invoices.Propose mitigation options for refusals to minimize cost impact to the company without disregarding customer interest.Secure relevant information, documentation and approval in compliance with market policy to avoid loss to the companies and guarantee correct adjustment to customer account.Resolve collaborated exception cases (E.g. Returns and refusal related claims or deductions), ensuring correct and timely adjustment of customer account to avoid potential impact on collection and customer experience.Drive and encourage continuous improvement within the team moving to a more efficient exception management process meeting all internal and external KPIs and service level agreements.Define and drive actions based on customer surveys in order to improve service to customer in area of order management, exception management, communication (customer interaction) including participating in projects and leading initiatives with support of Customer Facing Supply Chain Function.Work closely with the Process Optimizers on improvement initiatives. https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzQ3N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777039&xid=1108_177477

Other

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Join the iOCO Infrastructure Services Community: Where Work is an Adventure, Not Just a Job. We are looking for a dynamic and results-driven Demand Generation Manager to join our team. The Demand Generation Manager will play a critical role in driving growth by developing and executing strategic marketing campaigns to generate leads and nurture prospects through the sales funnel.What youâ€™ll do:Strategy Development:Formulate and execute demand generation strategies aligned with overall business objectives.Collaborate with cross-functional teams to develop targeted campaigns that resonate with our target audience.Alignment of different areas of the sales and business development ecosystem to identify customer leads and opportunities.Campaign Management:Lead end-to-end execution of demand generation campaigns, including planning, implementation, and performance analysis.Utilize a multi-channel approach, incorporating our sales, business development, and marketing, channels to maximize reach.Lead Generation:Implement lead generation programs to acquire and nurture leads through the sales funnel.Utilize data-driven insights to optimize lead quality and conversion rates.Leverage and collaborate with the sales and business development ecosystem to prove new lead opportunities for the BU sales structure.Lead Generation:Implement lead generation programs to acquire and nurture leads through the sales funnel.Utilize data-driven insights to optimize lead quality and conversion rates.Leverage and collaborate with the sales and business development ecosystem to prove new lead opportunities for the BU sales structure.Content Development:Collaborate with content creators to develop compelling and relevant content for different stages of the buyers journey. (e.g. Marketing and sales collateral and proposals).Ensure consistency in messaging and branding across all demand-generation activities.Analytics and Reporting:Track, analyze, and report on the performance of demand generation campaigns using relevant metrics.Take part and collaborate with existing report requirements and structures.Provide actionable insights to refine strategies and improve campaign effectiveness.Technology Utilization:Leverage marketing automation tools, CRM systems, and other technologies to streamline and optimize demand generation processes.Stay abreast of industry trends and emerging tools to enhance campaign performance.Your Expertise:Proven experience in demand generation and business development.Proven experience in account management, business development management, and leadership.Strong understanding of marketing automation tools, CRM systems, and analytics platforms.Exceptional project and program management and organizational skills.Excellent communication and collaboration abilities.Qualifications Required:Grade 12/MatricBachelorâ€™s degree in Information Systems, Business, or a related field.Specialist sales and project management certificates.Other information applicable https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzQ3OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777041&xid=1108_177478

Randburg

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We have an exciting career opportunity for an Administration Officer with great scope and the potential for rapid advancement based on performance. The successful candidate will be responsible for providing key administrative functions within our head office. This role requires the ability to work under pressure and a continuous display of a high level of attention to detail.What youâ€™ll do:Answer Switchboard and manage calls/ messages.Monitor and coordinate customer purchase orders, place stock orders, follow up with suppliers for ETAs, and monitor supply and delivery.Manage stock in the storeroom â€“ liaise with technical staff.Source equipment and obtain costing from suppliers where necessary.Manage and check deliveries.Coordinate and oversee packing of orders and prepare equipment for installations.Manage and ensure site sign-offs for projects completed are received from the technical division for invoicing.Manage follow-ups with customers, providing ETAâ€™s, etc.Weekly project report/ order book.Manage scanner repair desk.Manage customer fault logging desk.Arrange couriers/ freight forwarding agents for sending out equipment (to customers) and receiving equipment (from suppliers).Book flights, accommodation, and rental vehicles.Manage provisions for the office, stationery, and office supplies.Banking/ Post office/ Printers, etc.General admin duties and filing.Receive visitors and handle in professional manner, and offer refreshments.Perform other duties as and when assigned.Maintain Companyâ€™s best interest at all times.Use initiative.Manage time effectively, meet personal goals, and work effectively with other members.Maintain proficiency in using personal computers, data entry terminals, and other common office equipment and software.Follow company policies and procedures.Present a professional image at all times to customers and suppliers.Your Expertise:Must be dynamic self-motivated and energetic.Must have a sense of urgency.Must have an eye for detail.Must have Pastel experience.Office Admin experience.Must be organized and be able to work under pressure.Must be well presented and able to communicate well, verbally and writtenOwn vehicle.Driverâ€™s License.Qualifications Required:A minimum of a high school diploma or equivalent is typically required.Proficient in using office software such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).Strong typing and data entry skills.Other information applicable to the opportunity:Fixed-term contract with the potential to go permanent.Location: Johannesburg, Fourways - (Onsite).Office hours â€“ 8:00 am â€“ 5:00 pm, with 1 hour lunch. https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzQ5Ml9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777049&xid=1108_177492

Fourways

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Other

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Johannesburg. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Hindi and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the level of exp...Job Reference #: 202642

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Dutch Speaking Customer Service Agent remote

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Dutch and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on th...Job Reference #: 202434

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