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Portuguese Speaking Customer Service Support Agent

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Portuguese and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, b...Job Reference #: 202433

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Come home to the Titan, 2 Bedroom Apartments Just listed! Special: 50% deposit.

R 7,390

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In an area first, every apartment at The Titan offers Free high-speed uncapped fibre worth over R700/month & access to a fully decked out gym, saving you R150/month. The Titan is in Ferndale, on the doorstep of Sandton, Bryanston and Rosebank, one of Joburgs most in-demand areas for work and play. Its not just a place to live; its a lifestyle.*** Check our virtual 3D tour of the apartment below ***The trendy unfurnished apartments offer:• Open-plan living with porcelain tiling throughout• New-York style concrete ceilings• Designer kitchens with granite countertops and designer subway tile splashbacks• Quality built-in appliances (top brands): oven, stove and extractor. • Fitted space for a washing machine or dishwasher. • Energy Efficiency with green water heating system and LED lighting (save on electricity costs)• Metered Utilities, prepaid electricity and individually metered water usage, 6kl free water monthly• Modern Bathrooms with spacious showers with stainless steel fittings and stylish fixtures• Plenty of storage and built-in cupboard space• Unbelievable views • Plug and play DSTV• Plugs points with USB inlets• Our buildings are not Pet Friendly.This is an adults-only building. We are no longer accepting any residents with children under the age of 16.Additional Building Features include: • Braai and Recreation Areas • Common area entertainment area with pool tables/table tennis boards• Generator backup during load-shedding in the common areas• Laundromat and Convenience Store on-site• Biometric access control, 24-hour security and CCTV surveillance• A full-time on-site property manager and maintenance team• On-site recycling • Secure basement parkingThe Titan offers:• Bachelor Units: From R 5 390 per month• 1 Bed Units: From R 6 290 per month• 2 Bed units: From R 7 390 per month• R 299 per month per basement parking bayCentrally Located:• Close to the Gautrain Bus Route on Republic Road• Randburg Square – 500m• Bram Fischer Drive – 700m• Ferndale on Republic Mall – 2.9km• N1 Western Bypass – 4km • Cresta Mall – 5.9km• Bryanston – 5.9km• Sandton CBD – 7km• Rosebank - 8km• Fourways – 8kmOur residents have the flexibility to move, for free, to another building we own in a different area during their lease. Life happens; maybe you will get a new job or transfer across town. Our signature lifestyle developments are located all over Joburg! T&Cs apply. We have developments with similar pricing and features in the following areas:• Sunninghill, Sandton – The Alpha and The Apollo• Bramley, Johannesburg – The Village and Melrose Gardens• Milpark, Johannesburg – Stanley Studios• Marshalltown, JHB CBD – The Leo• Ferndale, Randburg – The Landmark, The Titan and 360 Kent.We offer apartment cleaning and car washing services at subsidised rates. In addition, our tenants qualify for a 15% discount on home moving fees when moving into ...Property Reference #: RL11Agent Details:Anthea SomersetAfricrest Properties Pty Ltd5th Floor GreenPark Corner3 Lower RoadMorningside2196

Randburg

Portuguese Speaking Customer Service Agent remote

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Bryanston

Dutch Speaking Customer Service Agents remote

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Dutch and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on th...Job Reference #: 202425

Bryanston

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"full time jobs" in Gauteng

full time jobs in Gauteng (2,356 results)

Results for full time jobs in All Categories in Gauteng