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Retail Operations Manager - Gauteng Inland (Lanseria)Join a Powerhouse in Retail Excellence!Cash Crusaders is a nationally respected, franchised retail brand that has become a cornerstone of the South African marketplace. We specialize in a dynamic product mix, offering our customers a wide range of new, branded goods and a treasure trove of quality second-hand items, creating an efficient and reliable environment for consumer-to-consumer exchange. Beyond retail, we empower our customers with access to secure loan services, cementing our place as a trusted partner in their financial journey.We’re on the hunt for a Retail Operations Manager to elevate our Inland operations to the next level. If you’re passionate about retail excellence, thrive under pressure, and have a knack for building strong, sustainable relationships, we want you on our team!Your Mission as a Retail Operations ManagerBased in Lanseria, you will oversee the operations of 10 to 15 stores, ensuring every location under your guidance operates at peak efficiency. Your role will be pivotal in driving store performance, enhancing customer experiences, and maintaining our brand’s commitment to quality and excellence.Key ResponsibilitiesMulti-Site Leadership: Manage and optimize the performance of multiple retail stores.Retail Standards Enforcement: Ensure every store adheres to Cash Crusaders’ operational and brand standards.Franchisee Partnership: Build and sustain strong relationships with franchisees, providing guidance and support to maximize profitability.Store Audits: Conduct regular audits to maintain compliance and operational excellence.Financial Oversight: Utilize income statements, drive EBITDA, and lead budgeting efforts to control costs and enhance profitability.Strategic Planning: Develop tailored strategies for each store to boost performance and drive sustainable growth.Customer Experience Excellence: Monitor and improve service levels, ensuring a superior customer journey across all locations.What We’re Looking ForWe’re seeking an energetic leader with:Education: Matric/Grade 12 qualification.Experience: At least 5 years in Retail or Franchise operations.Technical Skills: Proficiency in MS Office, especially Excel and Word.Interpersonal Skills: Excellent communication and relationship-building abilities.Organizational Prowess: Strong multitasking, prioritization, and administrative skills.Analytical Mindset: Attention to detail with a knack for numbe https://www.executiveplacements.com/Jobs/R/Retail-Operations-Manager-1249698-Job-Search-01-09-2026-02-00-15-AM.asp?sid=gumtree

Executive Placements

Kensington

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Location: Gauteng Regional Office, Lanseria, South Africa (with regular travel to regions and stores nationwide)Direct reports: Training Manager, Product Knowledge ManagerDepartment: People & CultureCompany OverviewCash Crusaders is South Africa’s favorite second-hand and new goods retail chain, operating through a combination of corporate and franchised stores nationwide. We buy, sell, and loan against a wide range of quality goods and are committed to delivering outstanding customer experiences in every store.Role PurposeThe Head of People Management is a strategic and hands-on leadership role responsible for building a high-performance, customer-obsessed culture across both corporate and franchised stores. This position combines people and culture leadership with full ownership of three key operational functions that directly impact store performance:Company-wide Training & DevelopmentNational Mystery Shopper ProgramProduct Knowledge & Technical TrainingThe successful candidate will ensure that every employee in corporate and franchised stores has the skills, knowledge, and behaviors needed to consistently deliver the Cash Crusaders brand promise.Key ResponsibilitiesStrategic People & Culture LeadershipDesign and implement the People strategy with a primary focus on talent development, retention, succession planning, culture, and employee engagement across corporate and franchised operations.Partner closely with the leadership team and franchisees to drive organizational capability and consistent performance standards.Training & Development (Full ownership)Lead the national Training department to deliver induction, upskilling, leadership development, and franchisee-specific programs for both corporate and franchised stores.Continuously enhance blended learning solutions (e-learning, classroom, on-the-job, mobile).Measure training effectiveness through KPIs such as speed-to-competence, staff retention, and store performance.Mystery Shopper Program (Full ownership)Own the design, execution, and ongoing improvement of the national mystery shopper program covering all corporate and franchised stores.Convert mystery shopper insights into targeted coaching and training interventions.Present monthly results to the leadership team and drive corrective action plans where required.Product Knowledge & Technical Training (Full ownership)Ensure every buyer, seller, and cashier in corporate and franchised stores possesses deep, current knowledge of all product categories (electronics, tools, musical instruments, jewelry, sporting goods, etc.).Co https://www.executiveplacements.com/Jobs/H/Head-of-Learning-and-Development-1248935-Job-Search-01-07-2026-02-00-16-AM.asp?sid=gumtree

Executive Placements

Kensington

Product Specialist / Training Content Developer

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Department: People & Culture – Learning & PerformanceLocation: Gauteng Regional Office, Lanseria, South Africa (hybrid with occasional travel to stores nationwide)Employment type: Full-time, permanent Role PurposeTo be Cash Crusaders’ in-house technical authority and lead content creator for every product category we buy, sell and loan against (electronics, mobile devices, audio/visual, gaming, musical instruments, tools, sporting goods, jewellery and luxury items).This role owns the full lifecycle of product-knowledge and technical-training content delivered via the LMS, certification programmes, quick-reference guides, video demos and on-the-floor coaching tools – ensuring every buyer, seller and cashier across corporate and franchised stores has accurate, up-to-date and practical knowledge that drives margin, authenticity confidence and sales conversion. Key ResponsibilitiesProduct-Knowledge Content OwnershipResearch, write, film, edit and publish accurate, engaging and bite-sized training modules for the LMS on all major and emerging product categories.Create and maintain product-specific cheat sheets, video demonstrations, comparison tables, troubleshooting guides and authenticity checklists used daily by store teams.Develop and manage certification and re-certification assessments (including practical photo/video submissions).Technical & Category ExpertiseContinuously deepen expertise on specifications, common faults, fakes, grading criteria and valuation indicators across all traded categories.Stay ahead of new releases, technology trends and counterfeit techniques through self-directed research and market observation.Serve as the national technical escalation point for complex authenticity, grading or valuation queries from stores.Collaboration & DeploymentPartner with CCW & Merchandising to align training roll-outs with new stock lines and promotional campaigns.Work closely with the Training Manager and regional trainers to embed product-knowledge modules into induction and upskilling programmes.Analytics & Impact MeasurementMonitor and report certification rates, average scores per category and correlation with mystery-shopper product-knowledge results and store gross profit.Identify knowledge gaps from mystery-shopper reports and deploy targeted micro-content to address them immediately.Qualifications & ExperienceDegree or diploma in electronics, audio engineering, music technology, multimedia, education or related field (advantageous).3–7 years’ hands-on experience with consumer el https://www.executiveplacements.com/Jobs/P/Product-Specialist-Training-Content-Developer-1248925-Job-Search-01-07-2026-02-00-15-AM.asp?sid=gumtree

Executive Placements

Kensington