Please note that our Terms of Use and Privacy Notice are applicable.
Filter & refine
Clear All
Results for french speaking in All Categories in South Africa
SavedSave
The purpose of this role is to safeguard, develop and enhance customer loyalty and value by providing excellent customer services. Additionally, the role involves providing the customer with knowledgeable information by identifying and promoting significant products and services.Day to day Duties but not limited to: • Providing exceptional Customer Service to the existing customer base. • The purpose of this role is to safeguard, develop and enhance customer loyalty and value by providing excellent customer services. Additionally, the role involves providing the customer with knowledgeable information by identifying and promoting significant products and services. • Responding to Inbound Customers and Colleagues escalated sales and queries. • Queries to identify, qualify and close new business opportunities. • Understanding customer’s reasons for exploring cancellation, addressing these positively, identifying opportunities, and looking at various options available with the ultimate aim of retaining their business. • Striving for First Call Resolution, on every contact • Working closely with service colleagues to raise service standards through escalating issues and opportunities to the most appropriate person, developing joint solutions and sharing best practice. • Undertaking other customer administration and product processing activities as necessary to maximize operational effectiveness and deal with peaks in demand • Proactively developing your customer service skill and knowledge, applying best practice techniques and tools and demonstrating our clients People Expectations to maximize your performance Complying with all our clients required standard of sales/service excellence and best practice, operating effectiveness and legal and regulatory requirements • Taking correct information, asking the right questions, and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast growing business. Main Job Requirements Required Skills • An excellent communicator (written and oral) Have an excellent command on the English language. • Ambitious. • Self-Motivated • Passionate about learning • Target Driven • Polite, co-operative and a friendly manner essential • Professional and welcoming • Strong customer focus • Excellent verbal communication skills • Ability to deliver excellent customer service experience • Ability to prioritize tasks • Proven ability to take note of important information • Computer literacy • Curious, Team Spirited and Big Hearted • A positive mind set with a passion for continuous improvement • An exceptional driven and motivated individual with the passion to succeed in a fast paced environment Education Experience Matric or equivalent (preferred) Please respond with an updated copy of your CV to info@lynxrecruitment.agency (use subject line FCS)
5h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our team based at Century City, Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experience
• S...Job Reference #: 202417
4d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202428
4d
12
R 2,150,000
SavedSave
Charming Double-Story Family Home in the Heart of Observatory For Sale: A Much-Loved Family Gem Welcome to your dream home! This delightful double-story residence, nestled in the vibrant yet peaceful neighborhood of Observatory, offers the perfect blend of comfort and convenience. Boasting a character-filled interior and an excellent location, this house is ideal for families or anyone seeking a cozy retreat in a dynamic community.?? Key Features:4 Spacious Bedrooms: This home includes 4 well-appointed bedrooms, offering ample space for a growing family or home office needs. The upstairs houses 2 double bedrooms along with a smaller bedroom – perfect for children or guests.2 Full Bathrooms: Featuring a full bathroom on each floor for added convenience.Versatile Living Spaces: The downstairs area is composed of a cozy sitting room, a welcoming dining room, and an additional bedroom that can easily be transformed into a formal lounge, catering to all your family’s needs.Modern Kitchen: A culinary haven with a fitted gas hob and under-counter oven, ideal for cooking up your favorite meals.Elegant French Doors: The main bedroom is accentuated with charming French doors, adding a touch of elegance and ease of access.Charming Outdoor Area: A small, well-maintained front garden adds to the curb appeal of this beautiful home.Secure Parking: Unique to Observatory living, this property offers access to secure parking at the rear of the house at a small monthly rental – a significant advantage in this bustling area.Prime Location: Situated near the hustle and bustle of Observatory, yet far enough to provide a peaceful living environment. Enjoy close proximity to local coffee shops, art galleries, and the unique vibe that makes Observatory a sought-after location.A Home That Speaks Volumes: Every corner of this house resonates with love and care, making it more than just a dwelling. Its a sanctuary for making memories.Don’t miss the opportunity to own this enchanting home in one of the most desirable neighborhoods. Perfect for those who appreciate the blend of modern amenities and classic charm. Inside4 Bedrooms2 BathroomsKitchenDining room2 Living Areas AmenitiesEasy access to main road accessClose to sought after schoolsContact me today for a viewing and experience the magic of Observatory living!Rates And Taxes: 870Property Reference #: ENT0268202Agent Details:Jason PenroseKW Explore Atlantic55 Somerset Road, Somerset Square Unit c5,DeWaterkant,Greenpoint 8005, Green Point, Cape Town, Wes
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202420
4d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202435
4d
25
R 13,500,000
SavedSave
ELEGANT AND ROMANTIC FRENCH STYLE HOME ON 1 HECTARE LANDAs you walk towards the Front door of this exceptional home you can sense the unique Character of this French Country Style property, surrounded with Breathtaking views situated on a 10 000 sqm stand in the prestigious MOOIKLOOF EQUESTRIAN ESTATE. As you enter the double volume lobby speaks for itself and you know that there is still much more to come...4 lots-of-living and entertainment areas with a stunning Classic 10 Seater Dining room is all you can ask for, it Includes a Bar, Wine-Cellar Cinema room in one with Awesome pool window, Braai/ Game room and fireplace leading out towards a large swimming pool which has a view that will be hard to match in the Estate! Enveloping the residence are several phenomenal outdoor living spaces, each of which has been positioned for the utmost enjoyment of the views and tranquil surroundings. Highlighted features include water features and a perfect landscape.This 3 storey house has a Renovated Modern Kitchen with large island 2 gourmet ovens, laundry and serrate scullery, 4 bedrooms each with an un-suite bathroom, 2 studies which can be used for extra bedrooms or guest bedrooms, the Main Suite Bedroom is interlinked with a large Man cave/ Home Office leading out to balcony with dressingroom, Jacuzzi and more views! This extra ordinary property also includes an outside 2 bedroom Flatlet, Boma with pizza oven, gym and Art Studio. Please make an appointment to indulge on this definite Must-See!Bedrooms: 4.00Bathrooms: 4.50Building_Size: 1100Erf_Size: 10000En Suite: 2Lounges: 3Dining Areas: 1Garages: 4Staff Quarters: YESStudy: YESPool: YESStoreys: 2Balcony: YESSecurity Post: YESPatio: YESLaundry: YESKitchen: YESEntrance hall: YESGarden: YESFamily/TV Room: YESProperty Reference #: 5079832Agent Details:Susan van SchalkwykFAR PROPERTIESADDRESS
4mo
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202442
4d
1
Are you concerned about your or your child’s academic progress?Improve your results with individual attention from professional University students!The A+ Tutorial School comes highly recommended, offering private tuition since 1992!
Providing private, individual tuition for Online and Physical!Here’s a breakdown of what we offer:(The following is available for Primary School and High School Students)· All Subjects (Grades 1-12)· English Home Language (Grade 1-12)· Afrikaans FAL (Grade 1-12)· IsiZulu FAL (Grade 1-12)· French SAL (Grade 1-12)· Mathematics/ Math-Literacy (Grade 10-12)· Physical Science (Grade 10-12)· Life Science/ Biology (Grade 8-12)· Geography (Grade 5-12)· History (Grade 5-12)· Engineering Graphical Design/ Arts (Visual/Fine/Dramatic) (Grade 8-12)· Accounting / E.M.S. (Grade 7-12)· Information Technology/ Computer Application Technology (Grade 10-12)· Business Studies/ Economics / Tourism (Grade 10-12)· Computer basics / Programming (All ages)· And more!
If you don’t see the subject you’re looking for on our list, please feel free to inquire!With us, we assist in:· Overcoming difficulties in your study· Preparing thoroughly for assignments· Getting assistance with projects· Completing homework with grasp and retention· Developing a consistent study programWe also provide other services:(Available for Primary School, High School and University Students)· Homework and assignment supervision· Public speaking preparation and coaching (orals/speech-based assignments)· Creative and academic writing, training and editingContact us:Email: aplustutorialschool@gmail.comCell phone: +27717113730
2d
1
SavedSave
French is taught as a second language from Grade 6 – 12. The high school offering in French from Grade 10 onwards is only for students continuing with the German Matric or combi matric (NSC + German matric), so the person must also speak German. We are currently looking for someone to take on the classes 6 – 9 in French (no German language skills are required).
The ideal candidate
has a teaching diploma/degree for the subject French (B.Ed. / PGCE)additional subjects are advantageous (e.g. English, Music, German)is SACE registeredhas a min. 3 years working experience as a French language teacher; ideally on mother tongue levelhas experience with DELF (Diplôme dÉtudes en Langue Française)is passionate about Frenchhas excellent language skills in French and English; other language skills are advantageous
The successful applicant must
be a dynamic educator with leadership qualities and excellent interpersonal skillsbe South African or have a valid South African work visa or permanent residence status
Should you be interested in this opportunity, please forward your updated CV, motivational letter and qualification certificates (including transcripts) to diane@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDUwNzAzNzA/c291cmNlPWd1bXRyZWU=&jid=1508838&xid=145070370
4d
1
Do you enjoy interacting with people from different cultural backgrounds? Would you help others realize their travel dream and experience the best that a destination has to offer? Would you like to join a multicultural and passionate team in an entrepreneurial environment where boundaries in the global travel industry are challenged and new ideas and out-of-the-box thinking are welcomed and encouraged?
Overview
Our client is currently recruiting a French-speaking Travel Coordinator | Destination Specialist to join their team. The role of a trip coordinator is to manage and coordinate trips for our international guests while they are travelling with the company, with the aim of bringing alive the magic of travel through a well-organized and seamless trip. Specifically, the responsibilities would include:
Working closely with their partners to confirm ground services the moment a booking comes inReconfirming all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guestLiaising between their guests and the partners to execute trips and deliver on the experiences promised by their travel consultantsProviding prompt, courteous service to guests by applying critical thinking and problem-solving skills to their problemsUnderstanding the guests’ requirements and coordinating with different departments to prepare necessary arrangements pre and post the guests’ travelBriefing guests about their upcoming experience in Africa and EuropeActing as the single point of contact for guests on his or her trip and providing 24hr support throughout the duration of the trip - this would include availability over weekends and holidays in case of emergencies or crisisIssue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by negotiating with partners for freebies or special rates
? We are looking for a more tailor made Senior consultant.
? Experience working with Southern Africa product.
? TourPlan knowledge preferable not a must.
? Has 4-5 years DMC (Destination Management Company) experience Knowledge on Southern Africa product.
? Experience working with US/UK markets
What do they expect from you?
You love interacting with and helping people and have a passion for delighting guests and making their travel dreams come true. You are willing and keen to go the extra mile to support our guests and comfortable with flexible working hours including evenings and weekends if necessaryYou are an excellent communicator in the English and French languages, both verbal ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjE2NDUwMDczP3NvdXJjZT1ndW10cmVl&jid=1296769&xid=2216450073
4d
1
Senior Associate Quality is responsible for transactional quality monitoring and quality improvement based on the company’s Quality Management Framework
Roles and responsibility
Perform quality audits and evaluationsProvide Feedback and coaching to improve customer experienceParticipate in team huddles to discuss Quality Scores and opportunity areasProvide process updates as per requirementParticipate in internal/external calibration sessionsHandle transactions to stay in sync with OperationPublish quality trends, feedback and improvement /enhancement reportsProduce Quality reports and dashboards such as TNI, Pareto etc.Ensure compliance and conduct, drive customer experience improvementContribute to the development of short- and long-term goals of the processEnsure quality and CSAT targets are always met
Preferred Skillset
Exceptional listening and analytical skillsExcellent oral, written and interpersonal communication skillsIntermediate level of knowledge in MS-OfficeWork accurately and with an eye for details
Requirements
2+ years of experience as a Quality AnalystA Bachelors/College Degree any field is an advantage
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTkyMDUzMzI/c291cmNlPWd1bXRyZWU=&jid=370509&xid=359205332
4d
1
Scope of position
Customer Service Team Lead acts as the contact point for all team members hence excellent communication skills is required. You need to act proactively to ensure smooth team operations and effective collaboration. You will be responsible for supervising, managing and motivating team members on a daily basis by optimizing group dynamics and team composition. Ultimately, you should lead by setting a good example and engage the team to achieve the necessary KPIs.
Key responsibilities
To motivate, develop and mentor team members in a dynamically changing environmentDrive process performance to achieve and exceed SLA deliverablesLead and deliver complex client engagements that help identify, design and implement creative business solutions for the companyProvide excellent customer service and determine the needs of the client.Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performanceManage Shrinkage, Productivity and control attritionManage dips in performance with adequate reinforcement plans proactivelyPeople management and associated responsibilities like performance and development managementAbility to communicate well and Manage relationships with internal and external contactsManage & delegate daily volumes within team and coordinate activities to ensure daily BAU delivery is in line to customer KPIsUnderstanding of processes run by team and ability to bring in improvements and efficiencies within operationsCreate a mode of operations to be adhered to by team members in order to maintain good routine and orderlinessConduct Team Huddles to discuss process updates, feedbacks and key focus points for the dayAnswer and manage client queries/complaints across LOBs, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutionsAble to mentor team in process & quality parametersPerform Root Cause Analysis to identify key AFIs and create action plans / goals to improveProvide Direct Customer Support, answer live chats or/and social media from customers to provide quick resolution of issues and questions or may provide assistance to a team member.Create, Publish and Maintain operations related reports on timely mannerDiscover training needs and support in training to provide the necessary coaching on groundCollaborate with the different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performanceAny additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPIAdh...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjI0ODI0ODAyP3NvdXJjZT1ndW10cmVl&jid=370510&xid=1224824802
4d
1
The IT Service Desk Analyst will provide first line technical support to users. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of user’s problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role.
Location: Hungary or Romania - Europe Are you willing to relocate to Europe?
Start Date:
January – 3-4 months’ Training and probation in South Africa Salary: R7 000 (in SA)
Once Visa issued
Relocate to Europe Salary: +/- Euro 1050 (Euro 650 after Tax)
Benefits:
Medical AidVacation Bonus 3.5%Daily Meal Tickets20 days off
Key responsibilities
? Act as a single point of contact for phone calls, chat and emails from users regarding IT issues and queries
? Record incident resolutions in the Help Desk tool based on user communication via phone, email, chat etc.
? Ensure that issues are resolved within ticket life cycle
? Co-ordination between users and resolver groups (if necessary)
? Incident handling and escalation management
? Work independently and within a team
? Communicate well with internal and external contacts
? Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
? Adhere to Tech Mahindra and client’s procedures, policies and guidelines
? All KPI related tasks must be followed & adhered to avoid business impact
? To ensure that breaks are pre-approved by SME, Team Leader or Manager
? Strong problem resolution skills
? Escalate unresolved calls to the resolution support team
? Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
? To maintain a high degree of customer service for all support queries and adhere to all service management principles
? Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
Requirements:
Minimum High SchoolExcellent communication skills in French (oral and written)Typing Speed – 30 words per minutePrevious Customer Service ExperienceValid work PermitValid PassportSense of responsibilityIndependent and customer friendlyCertifications (Optional) ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80NjI5MjA4MDc/c291cmNlPWd1bXRyZWU=&jid=377167&xid=462920807
4d
1
FUNCTION
Our client is looking for an enthusiastic and business-oriented person who is willing to coordinate and to administer the applications for Fairtrade Certification of companies in assigned countries in Africa and provide administrative support to the team. Internal and external customer service is a priority for this applicant. Attention to detail, willingness to learn and work in a team are essential assets in this position. The person will be part of a dynamic and multi-cultural team which is responsible for the certification of Fairtrade customers in Africa.
CORE RESPONSIBILITIES
Manage all new applications for certification from French-speaking producers and traders in AfricaSupport the certification staff in data management and communication tasks and other tasks as neededMaintain the company’s database for the regions and produce the necessary reports out of the databaseManage the practicalities of the officeCommunicate with customers and answer queries on the work of the companyLiaise with other applications and certification staff in the global company
TASKS
Prepare and send application packages and invoices to applicantsAccept and process all new applicationsCommunicate with applicants and staff to facilitate a smooth applications processCapture data on applicants and other clients in the company’s databaseUpdate data in the database and produce reports out of the databaseAssist with invoicing and follow-up on paymentsGeneral communication with third partiesAssist Analysts and the Regional Manager to keep Certification documents and filing systems including auditor information in orderManage distribution and filing of physical documentsManage relevant databases, ensure information is up to date and completeSupport the Certification team by updating information in the databases, according to relevant work instructionsContinuously improve procedures, formats and toolsAssist with office management and liaison with service providersManage the practicalities of the officeAssist the Analysts and the Regional Manager in liaison with subcontracted auditorsOther relevant tasks as requested by line manager
REQUIRED QUALIFICATIONS
Post-Matric Qualification or at least three years’ work experience in office management; administration; communications; secretarial services; data management; (or the equivalent)Fluent in English and French oral and writtenPermission to work in South AfricaExcellent interpersonal and organizational skills with the ability to prioritize work and assist more than one colleagueA pro-active, hard-workin...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85OTU5MTkzNj9zb3VyY2U9Z3VtdHJlZQ==&jid=1183433&xid=99591936
4d
1
GL ACCOUNTANT – French speaking
Century City, Cape Town
R 45 – 60 K + benefits
Join this leading international company, and report to Finance Operations Manager.Responsibility:Responsible for the general ledger processes for more than 1 entity, liaise with tax and treasury, manage fixed asset register, act as key point of contact for the Controller of the entities, AP and AR Accountants, Group Controlling, Tax Accountant and external auditors.
Bachelor’s and previous experience in a similar position is essential.
Financial Shared Services Centre experience an advantage.
Please quote ref: A2931
Please respond by forwarding your CV to Angela via Gumtree indicating your Present/ Last salary on your email.
Salary: R45 – 60 K + benefitsJob Reference #: A2931Consultant Name: Angela Woolf
4d
1
We have an exciting job opportunity for Dutch, German and French speaking Customer Service Representatives to join a prestigious International Hotel brand at their offices in Cape Town, South Africa. This position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. They offer market related salary, career advancement, in house training. Join this multi-cultural work environment with colleagues from all over the world today!Your key job responsibilities as the Dutch, German and French speaking Customer Service Representative in Cape Town, South Africa:• Strong problem-solving, interpersonal and time management skills• Strong customer service ability• Effective written and verbal communication• Assist passengers by confirm & re-schedule client bookings• Daily interactions with clients with queries and compliments• Required to meet specific key performance indicators and meet expected client service levels before going live.• Native/Advanced level in Dutch, German or French language: Verbal & Written skills essential• Computer literacy skills• Fully paid product and systems training provided• Daily interactions with international passengers with queries and compliments• Required to meet specific key performance indicators and meet expected client service levelsRequirements for this Dutch speaking Customer Service Representative job in Cape Town, South Africa:• Native/Advanced level in Dutch, German or French language: Verbal & Written skills essential• Permanent residence permit or South African ID holders only• Flexibility to work shifts. Weekends may apply• Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred but not necessary.• Excellent Computer literacy & technical skills• Own transportIf you meet the above requirements for this Dutch, German or French speaking Customer Service Representative Job in Cape Town, South Africa, we would like to hear from you! Please send your CV through to: kim@callforce.co.za
https://www.ditto.jobs/job/gumtree/3058383006?source=gumtree
4d
1
SavedSave
Business Developer required for company that provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe., situated in West Africa. (Ghans, Ivory Coast or Burkina Faso.
Responsible for expanding and growing new business, identify new clients to the Geochemistry West Africa region, building new long-term client relationships and maintaining existing clients.
As an ambassador for the business in global markets, the BD Manager West will undertake both local and international travel focusing on meaningful interactions through client visits, potential conferences and trade shows.
The successful candidate would be:
A Minimum of a tertiary qualification in Science, Engineering, Geology and extensive BD experience in a related fieldMust be able to speak, read and write fluently in both English and FrenchMinimum 10 years’ experience in Laboratory processes, management, business development or customer servicesA background in either the mineral or the environmental analytical markets is highly desirable
New Business Development, Compliance and Risk Mitigation responsibilities
Research and build relationships with new clientsKeep abreast with new technology and changes within the industryKeeping up with current trends and identifying business growth opportunitiesPresent to and consult with management on market trends and information feedbackProspect for potential clients and turn this into increased businessMeet with current and potential clients by growing, leveraging and maintaining networksParticipate in sample volume forecasting and budget planningEffectively build sustainable long-term client relationships on multiple levels (field, regional and head office)Develop a structured and effective marketing and client support strategyClose new business deals by coordinating requirements, developing and negotiating contracts, integrating contract requirements with business operationsSupporting with the tendering processLiaise and build up strong relationships with the ALS global team to reinforce and support commercial and operational activitiesAttend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.Identify opportunities for campaigns that will lead to an increase in sales.Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.
Client Retention
Meet existing clients to identify challenges and or additional requirementsWork closely with internal colleagues to understand and meet client’s needsArrange and participate in client de...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80OTUwMjM2MDY/c291cmNlPWd1bXRyZWU=&jid=1266487&xid=495023606
4d
9
Bonjour! Hello!! School is back,This is incredible feeling when you speak another language! Give your child the opportunity to upgrade to foreign language, need to learn French and Ace the exam, don't hesitate to call or WhatsApp me,you can also email me. I am passionate foundation phase teacher +15 years
Learn French and Start speaking from First lesson,with PROVEN Resource that will take your French from complete beginner level to confident near Native Speaker level. Courses is online, face to face,1 to 1, in group tuition. email: eslutete01@gmail.com, am available R250/hr, special package. WhatsApp or call my number +27734010558.you are welcome to be the first to call. Blessings!!!
1d
1
Contact f/price
SavedSave
Learn Spanish with Me!, Learn Spanish Fast with Fabiola in Cape TownPrivate Spanish Tutor in Cape Town and OnlineHi, My name is Fabiola.I'm from Mexico, the land of tequila, tacos, and mariachi. I moved to Cape Town at the beginning of 2021, and I previously lived in Johannesburg for 2 years as well, which has allowed me to learn a lot about the South African culture.I've been teaching Spanish on my own capacity for 3 years now, and I've had students of different ages, kids and adults. I would love to help you learn to speak my mother tongue, in a way that is fun and simple!I also speak English, some French, and I'm learning Afrikaans so I understand both the struggles and the beauties of learning a new language.So if you're keen to learn just give me a shout :)_____NOTE: Don't forget to send your email in Inbox where you will receive further information.________Frequently Asked Questions1. Is it difficult to learn Spanish in Cape Town?Not at all, you just need to believe in yourself and have the right guidance.2. How much time does it take to learn Spanish in Cape Town?It all depends on the individual, but normally in 3 months you can get the basics and start communicating with native Spanish speakers.
7d
Save this search and get notified
when new items are posted!