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Results for cars in "cars" in Franschhoek in Franschhoek
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La Residence’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is To give our Guests a complete experience and a perfect stay.MAIN DUTIES & RESPONSIBILITIESDeal with Guest queries (via phone, email and in person) and arrange assistance as necessaryProvide Guests with information about attractions, facilities, services, and activities in and around Franschhoek & StellenboschPrepare for Guests’ arrival a day before the time, making note of any special requestsMonitoring our booking system, Opera and manage the Guest profiles and relay any information to other departmentsDeliver day to day hotel services: wake-up calls, printing newspapers, day sheets, welcome letters, weather cards, bills etc. (and ensuring they are handled timeously and accurately)Managing reservations for restaurant, tours and transfersAnswer and screen all incoming switchboard calls and deal with individual requests, messages and queries from GuestsLiaise regularly with agents on Guest experience on propertyMaintain communication with all other hotel departmentsAssist with ad hoc duties as requested by colleagues and ManagementDaily itinerary review to ensure bookings are confirmed, preferences shared with departments and service providersPrepare Guests for departure, offering assistance with transport, flight confirmations, boarding passes, luggage packing and wrapping, storage, car cleaning where applicable, breakfast packs, etc.Live and breathe the companys Vision, Purpose and Values statement.REQUIREMENTS & QUALIFICATIONSMust have at least 2 years’ experience in a 5* Hotel environment.Must have at least 2 years’ experience in a Front Desk role.Degree or Diploma in Hospitality Management.Knowledge of Property Management system Opera at Operator Level.Computer literate with working knowledge of Microsoft Office Word, Excel, PowerPoint and Outlook.Demonstrate excellent written and verbal communication skills.Proven job reliability, diligence, dedication and attention to detail.Ability to multitask with excellent time-management.Ability to work under pressure with strong admin skills.Ability to take initiative and make judgement calls.Ability to take the initiative and be a leader.Must be flexible and willing to work shifts.It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.South African citizenship is advantageous. A valid work permit is essential
https://www.jobplacements.com/Jobs/G/Guest-Relations-Officer--La-Residence-1203080-Job-Search-07-15-2025-02-00-16-AM.asp?sid=gumtree
6mo
Job Placements
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Carrera Headlight for sale …………
5mo
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Toyota Rav4 Tailgate for sale …..
5mo
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Porsche Macan Bumper for sale …..
5mo
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Porsche Cayenne Bumper for sale
5mo
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Porsche Carrera Bumper for sale
5mo
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Hilux Bumper/Towbar for sale ……..
5mo
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Lamborghini Huracan Mirror for sale
5mo
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Cayenne LR Reflector for sale ……
5mo
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Cayman LF Fenderliner for sale
5mo
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Cayenne Lower Grill for sale ……
5mo
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Carrera Fenderliner for sale …….
5mo
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Cayenne Headlight for sale ………..
5mo
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Polo 6 Bonnet for sale ………………..
5mo
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Cayman Fenderliner for sale ………….
5mo
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BMW E90 Bumper for sale ……………..
5mo
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VW Golf 6 Bonnet for sale …………
5mo
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Cayenne LF Spot Cover for sale
5mo
VERIFIED
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