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Role Overview We are seeking a highly experienced, hands-on, and results-driven Operator to take full accountability for the performance and daily operations of a franchise restaurant. This senior operational role requires a strong leader with proven expertise in hospitality operations, people management, financial control, and brand compliance. The successful candidate will lead the management team, deliver outstanding guest experiences, achieve financial targets, and act as the primary link between the restaurant and Head Office. This role demands maturity, discipline, strong leadership, and the ability to perform under pressure in a fast-paced hospitality environment. Key Responsibilities • Take full responsibility for the day-to-day operations of the franchise restaurant • Lead, manage, and develop the management team and staff to consistently deliver high levels of service, food quality, and cleanliness • Ensure exceptional customer service standards are maintained at all times and resolve escalated customer complaints professionally and efficiently • Maintain strict compliance with food safety, health, hygiene, and safety regulations • Monitor and control financial performance including sales, labour, food cost, stock control, and operating expenses • Implement and execute franchise marketing initiatives, promotions, and brand campaigns • Ensure accurate and timely reporting of operational, financial, and compliance performance to Head Office, MD, COO, and franchise management Minimum Requirements • Proven 4 years of experience at a Senior Level in restaurant, hospitality, or franchise operations management • Strong leadership, people management, and decision-making skills • Solid financial understanding with experience in budgeting, cost control, and financial reporting • Excellent communication, problem-solving, and conflict-resolution abilities • Sound knowledge of food safety regulations, operational best practices, and compliance requirements • High level of professionalism, accountability, and integrity • Ability to work flexible hours including evenings, weekends, and public holidays • Diploma or Degree in Hospitality Management, Business Management, or a related field is advantageous What We Offer • Competitive remuneration aligned with experience and performance • Career growth and development opportunities within the group • A dynamic, fast-paced, and professional working environment Ready to take full operational ownership? If you meet the above requirements and are ready to lead a high-performance restaurant operation, please submit the following to Fatima Paraze at hr@dunranch.co.za: • A comprehensive CV • Contact details for at least three professional references • Your salary expectations Shortlisted candidates will undergo reference, security, and background checks.If you do not receive a response within 14 days of submission, please consider your application unsuccessful.

Westville

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Responsibilities Managing a portfolio of restaurantsDriving sustainability, sales, and profitability of sitesAssist with the development and implementation of Franchisee specific business plans and budgetsDriving compliance in line with Franchise AgreementsInterpret monthly management accounts, benchmark, and suggest corrective actions where necessary.Signing off project plans and executing restaurant revampsProtect brand integrity via implementation and measurement of Standards of Operations ProgramsIdentify and communicate formal training needs to the training department for training intervention.Identify in-store training needs and implement on-the-job training interventions and coaching.Assist franchisees in selecting and formulating locality marketing strategies in order to increase brand awareness and grow their business turnovers.Ensure implementation of national marketing campaigns.Enforce correct use of all supporting elements such as point of sale, premiumsAct as brand custodian and ensure brand integrity is protected at all times via adherence to all requirements across key functions namely, Operations, Development, HR, Training, and MarketingLease and rental negotiations with different property groups for various sitesMonitor Turnover Performance, Achieve budgeted LOL growth per FM region, Achieve Budgeted turnover, LSM plan executed as per regional plan, and actively drive Brands Marketing strategyFinancial presentations to the Management Team and the Franchisee networkCustomer Service, Weekly calls, Monthly feedback on restaurants performance, one on ones with individual franchisees (outside required Ops calls)Drive franchisee attendance and participation at all regional meetingsExpense Budget, Accommodation expenses in line with Budget, Traveling expenses in line with budget, Show Expense control initiativeOperations, archive all budgeted revamps for FM Region,Active participation in FM incentivesAchieve restaurant targeted Training Status as per Brand requirementRegional Operations reviews, Health Regulations, Customer Complaints, and Leadership and teamworkOperations Campaign, Campaigned Actively Managed and Actively manage poor performing restaurantsDrive Business profitability for franchisees and 100 % achievement of all store targets Requirements Business Diploma + Grade 123 years of multi-store experience in the Restaurant Industry as an Area/Regional/Franchise ManagerAdvanced Excel skills5 years experience in GAAP/Micros5 years of experience in Food Cost control, Labour control, Budgets, Expenses, and sales targets5 years of Restaurant / Fast Food General Man https://www.jobplacements.com/Jobs/F/Franchise-Manager-1250690-Job-Search-1-13-2026-4-43-42-AM.asp?sid=gumtree

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