Administration Jobs In Johannesburg in Gauteng

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** job title:** call center manager ** department:** sales ** location:** midrand ** job type:** full tim e ** reporting to:** c e o ### job purpose: the call center manager will oversee both inbound and outbound call operations this role involves managing the daily running and management of the center through effective use of resources, ensuring delivery of exceptional customer service the manager will be responsible for the implementation and management of systems and processes, including a comprehensive c r m platform ### key responsibilities: ** operations management:** oversee the effective management of both inbound and outbound calls to achieve business objectives ensure customer queries are handled promptly and accurately, meeting all agreed service levels and standards ** team leadership:** lead, motivate, and support a large team within a time sensitive and demanding environment this includes setting clear expectations, providing regular feedback, and developing skills of team members ** c r m and systems management:** set up, manage, and optimize c r m systems to track interactions and sales, ensuring data quality and usage consistency use c r m data to analyze call center metrics for continuous improvement ** process improvement:** identify and implement process improvements to increase efficiency and quality of service establish best practices for call handling and c r m use ** training and development:** develop and implement training programs that equip staff with the necessary skills to perform their roles ensure new and existing team members are proficient in using call center technologies and processes ** reporting:** prepare regular reports on the performance of the call center and staff, including analysis of data captured in the c r m system ** compliance and quality assurance:** ensure all company policies and procedures are adhered to, including compliance with legal and professional standards for customer contact and data management ### skills and qualifications: proven experience as a call center manager or similar management role in customer service or sales strong understanding of management practices and techniques excellent leadership and interpersonal skills proficiency in technology, especially c r m software and call center systems strong analytical and problem solving abilities excellent verbal and written communication skills bachelor’s degree in business administration or related field; master’s degree preferred ### personal attributes: high emotional intelligence and resilience in high pressure situations adaptability and flexibility to handle unexpected challenges strong coaching and mentoring skills to foster a high performance team ### salary: market related ### how to apply: send c v, proof of experience, as well as all other supporting documents to john@designerwater com

Midrand

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R 6,690

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Free Uncapped High-Speed Fibre in every apartment (saving you over R600 per month)Phase 2 launch of the most in-demand apartments in the northern suburbs!The Village sets the standard in defining the location, luxury and lifestyle demands of the modern South African. Be the first to live in these brand new, modern, spacious and refined two-bedroom apartments that will blow you away!Check our virtual 3D tour of the apartment below.The trendy apartments offer:• VERY WELL-EQUIPPED GYM saving you +-R300/month on gym fees• Onsite Laundromat• 24-hour Security with Access Control and CCTV• On-site property manager and administrators• Braai, chill and garden areas• Designer kitchens with granite tops and porcelain subway tile splashbacks• Stainless-steel built-in appliances (top brands): oven, stove and extractor• Space for a washing machine or dishwasher• Plug points with USB ports• LED energy-efficient bright lighting • Plenty of built-in cupboard space• Open plan living with large modern tiles throughout• Immaculate bathrooms with spacious showers and stainless-steel fittings • DSTV, WIFI and fibre (internet) ready with an open-access network• Central energy-efficient water heating system (save on electricity) • Prepaid electricity meters as well as individual water meters, 6kl free water every month• Secure covered parking availableEnquire about month-to-month and 6-month lease options (subject to availability and Ts &Cs)Our residents have the flexibility to move, for free, to another building we own in a different area during their lease. Life happens… maybe you will get a new job or get transferred across town. Our signature lifestyle developments are located all over Joburg! T&Cs apply. We have developments with similar pricing and features in the following areas:Sunninghill, Sandton – The Alpha and The ApolloBramley, Johannesburg – The Village and Melrose GardensMilpark, Johannesburg – Stanley StudiosMarshalltown, JHB CBD – The LeoFerndale, Randburg – The Landmark, The Titan and 360 Kent.We offer apartment cleaning and car washing services at subsidised rates. In addition, our tenants qualify for a 15% discount on home moving fees when moving into our buildings with reliable furniture moving companies.The Village Bramley also offers:• Bachelor units From R 4,390 per month• 1 Bed Units From R 6,690 per month• 2 Bed Units From R 7,890 per month• R199 additional per covered parking bayLocation is everything, and you can’t find a better address than The Village – 58 Kelvin Road:• N1 Western Bypass – 4km • Rea Vaya Bus Stop – 750m• Corlett Drive On/Off -ramps (M1) – 1.3km • Melrose Arch – 1.8km• Balfour Mall – 2.6km• Wanderers Stadium 2.8km• Rosebank – 5km• Sandton CBD – 5.1kmDon’t miss out! The Village, Bramley offers the best value for money apartments in the market, and they are letting out quickly! Contact us for more information ...Property Reference #: RL29Agent Details:Bonolo MathibeAfricrest Properties Pty Ltd5th Floor GreenPark Corner3 Lower RoadMorningside2196

Other

Setting the standards on 2 Bedroom Apartments. Special 50% Deposit.

R 7,890

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Free Uncapped High-Speed Fibre in every apartment (saving you over R600 per month)Launching Phase-2 of the most in-demand apartments in the northern suburbs!The Village sets the standard in defining the location, luxury and lifestyle demands of the modern South African. Be the first to live in these brand new, modern, spacious and refined two-bedroom apartments that will blow you away!Check our virtual 3D tour of the apartment below.The trendy apartments offer:• Well equipped onsite gym saving you +-R300/month on gym fees• Onsite Laundromat• 24-hour Security with Access Control and CCTV• On-site property manager and administrators• Braai, chill and garden areas• Designer kitchens with granite tops and porcelain subway tile splashbacks• Stainless-steel built-in appliances (top brands): oven, stove and extractor• Space for a washing machine or dishwasher• Plug points with USB ports• LED energy-efficient bright lighting • Plenty of built-in cupboard space• Open plan living with large modern tiles throughout• Immaculate bathrooms with spacious showers and stainless-steel fittings • DSTV, WIFI and fibre (internet) ready with an open-access network• Central energy-efficient water heating system (save on electricity) • Prepaid electricity meters as well as individual water meters, 6kl free water every month• Secure covered parking availableThe Village Bramley also offers:• Bachelor units From R 4,390 per month• 1 Bed Units From R 6,690 per month• 2 Bed Units From R 7,890 per month• R199 additional per covered parking bayEnquire about month-to-month and 6-month lease options (subject to availability and Ts &Cs)Our residents have the flexibility to move, for free, to another building we own in a different area during their lease. Life happens… maybe you will get a new job or get transferred across town. Our signature lifestyle developments are located all over Joburg! T&Cs apply. We have developments with similar pricing and features in the following areas:Sunninghill, Sandton – The Alpha and The ApolloBramley, Johannesburg – The Village and Melrose GardensMilpark, Johannesburg – Stanley StudiosMarshalltown, JHB CBD – The LeoFerndale, Randburg – The Landmark, The Titan and 360 Kent.We offer apartment cleaning and car washing services at subsidised rates. In addition, our tenants qualify for a 15% discount on home moving fees when moving into our buildings with reliable furniture moving companies.Location is everything, and you can’t find a better address than The Village – 58 Kelvin Road:• N1 Western Bypass – 4km • Rea Vaya Bus Stop – 750m• Corlett Drive On/Off -ramps (M1) – 1.3km • Melrose Arch – 1.8km• Balfour Mall – 2.6km• Wanderers Stadium 2.8km• Rosebank – 5km• Sandton CBD – 5.1kmDon’t miss out! The Village, Bramley offers the best value for money apartments in the market, and they are letting out quickly! Contact us for more informati...Property Reference #: RL31Agent Details:Bonolo MathibeAfricrest Properties Pty Ltd5th Floor GreenPark Corner3 Lower RoadMorningside2196

Other

1 Bedroom Apartment in the heart of Ferndale at The Landmark. Special: 50% Deposit.

R 6,490

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We now offer tenants an option to take short-term MONTH to MONTH or SIX MONTH LEASES! (convertible to a 12-month lease if you change your mind). Please note, this offer is not valid with any other SPECIAL we offer.Ideally located in Ferndale, the Landmark offers: • On-site gym saving you +-R300/month on gym fees• On-site Laundromat • Live-in administrators and Property Managers• 24-hour security guards, CCTV and access control• Braais, chill areas and gardens• Reception area designed by interior designersThe state of art apartments feature:• Contemporary kitchens with granite countertops and subway tile splash backs• Stainless steel built-in oven, stove and extractor• Extra space for a washing machine or dishwasher • Feature bulkheads with New York styled exposed concrete ceilings • Beautiful tiling throughout the modern, spacious open-plan apartments • Immaculate bathroom with spacious shower and luxury fixtures and fittings• Lots of built-in cupboard space• Plugs with USB ports• DSTV and fibre (internet) ready • Electricity savings due to central energy-efficient water heating system and bright energy-efficient LED lighting • Individual water meters, 6kl free water monthly and prepaid electrical meters • Covered parking and Visitors’ parking bays available This is an adults-only building; we are no longer accepting any residents with children under 16 years of age.Enquire about month-to-month and 6-month lease options (subject to availability and Ts &Cs)Our residents have the flexibility to move, for free, to another building we own in a different area during their lease. Life happens… maybe you will get a new job or get transferred across town. Our signature lifestyle developments are located all over Joburg! T&Cs apply. We have developments with similar pricing and features in the following areas:Sunninghill, Sandton – The Alpha and The ApolloBramley, Johannesburg – The Village and Melrose GardensMilpark, Johannesburg – Stanley StudiosMarshalltown, JHB CBD – The LeoFerndale, Randburg – The Landmark, The Titan and 360 Kent.We offer apartment cleaning and car washing services at subsidised rates. In addition, our tenants qualify for a 15% discount on home moving fees when moving into our buildings with reliable furniture moving companies.The Landmark offers the following apartment types:• Bachelor From R 5 990• 1 Bed: From R 6 490• 2 Bed: From R 8 090• R299 per covered parking bay.Centrally located: • Sandton CBD – 7km • N1 Western Bypass – 4km • Fourways – 8km• Rosebank – 8km• Bram Fischer Drive – 500m • Randburg Square – 500mBe the first to live in brand new, designer apartments. Don’t wait as they are letting out quickly. Call or email for a viewing today.T&Cs apply.Property Reference #: RL48Agent Details:Siphosethu HaniAfricrest Properties Pty Ltd5th Floor GreenPark Corner3 Lower RoadMorningside2196

Randburg

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Diploma or equivalent qualification• Minimum 15 years’ experience in Human Resources (HR), recruitment and / or sales servicing across all industries and service offerings (Temporary Employment Services (TES), Business Process Outsourcing (BPO), Training, etc.)• Minimum 5 years’ experience, at Management level, responsible for ensuring the running of a profitable business with bottom line accountability• Proven track record of successful branch / operations within the TES blue collar environment• Good knowledge of the Labour Relations Act (LRA), the TES industry, the Basic Conditions of Employment Act (BCEA), Bargaining Councils and Sectoral Determinations• Previous Industrial Relations (IR) experience and good knowledge of IR procedures• Ability to conduct presentations to secure contracts / Service Level Agreements (SLA)• Excellent communication skills (both written and verbal)• Computer literate (MS Office)• Valid drivers’ license with own reliable vehicle (essential)Duties and responsibilities:• Responsible for presenting a viable budget for each financial year, as well as meeting the stipulated budgetary and financial targets• Responsible for all aspects of TES sales including implementation, training, support initiatives, and TES sales growth• Direct and support branches during any specific operational projects, such as strike action, to ensure optimum advantage of the opportunity by placing casual staff• Reporting any apparent risks known by reporting it to the IR department• Ensure compliance with all relevant legislation and Company policies in terms of Labour Legislation and Labour Law amendments• Ensure compliance with all Company disciplinary codes and policies• Ensure that any required reports are received by Management timeously• Conduct presentations to secure contracts / Service Level Agreements (SLA)• Responsible for the operational efficiencies and service delivery for the Gauteng region• Networking and collaboration• Ensure effective site operations at clients premises• Business development and marketing of Company services to industries within the region• Recruitment delivery management• Responsible for effective management of administration, finance, and reporting• Responsible and accountable for the achievement of the branch budgets in line with nett profits Character traits:• Ambitious• Analytical• Solutions driven• Confident• Assertive• Self-motivated• Committed and loyal to the Company, Colleagues, and Clients https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzk1Nl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778139&xid=1108_177956

11h

Other

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We are looking for a skilled and motivated Blaze Software Developer to join our team. As a Blaze Developer, you will be responsible for designing, developing, and maintaining applications using Blaze, a powerful rapid development framework.Our FICO Blaze Developer will have experience developing and implementing FICO Blaze rules, as well as integrating FICO Blaze with other systems. They will work closely with business analysts, project managers, and other developers to design and implement complex business rules. While each team member has a primary skill set, you will learn and contribute to areas outside of your primary skill set. The team is highly collaborative and values continuous improvement and open communication.What youâ€™ll do:Experience in Rules engine-based applications in Java platforms.Experience in Java-based FICO Blaze Advisor versions 7.x.Experience in Rules Harvesting, Rules Inventory management Strategies, and Rules Services Design.Highly flexible technical expert with the ability to master and work with a wide variety of technologies.Skills to develop an application by using Full stack technology and delivering effectively, efficiently, on time, in specification, and in a cost-effective manner.Experience in Fico Blaze Advisor BRE (Business Rule Engine) development.Experience in Fico Blaze Advisor Rule Maintenance Application (RMA) setup, administration, and development.Experience in exposing BRE rules to JAVA Web Services.Rules Harvesting and Designing, Rules Authoring, and Rule Orchestration have a context menu.Your Expertise:8+ years of Blaze ExperienceFICO Blaze Advisor versions 7.x dia3 (must have)Has exposure to Git (must have)Can develop in JAVAHas written automated tests and is familiar with JunitHas experience using Spring bootHas experience using MavenFamiliarity with AzureBanking and Compliance - PreferredProficient in FICO Blaze Advisor version 7.x. (8+ Years)Existing knowledge in the BankExperience with any regulatory rules e.g. FICA, FATCAExperience being part of an Enterprise Rules Team.Qualifications Required:Technically related degree, Computer Science or above or equivalent work experience.Other information applicable to the opportunity:Contract positionLocation: Johannesburg https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzk2OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778148&xid=1108_177968

11h

Other

Business Analyst/ Project Coordinator - Contract -

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Our Client a Global Tech firm is seeking a Business Analyst/ Project Coordinator to join their team in Johannesburg on a contract basis. They offer stability, growth, attractive rates and a great working environment.The Business Analysts key function is to work with internal and external clients to determine requirements and to define solutions to address complex business, process and systems problems, and improvements in the organisation. They act as a liaison among stakeholders in order to understand the structure, policies, and operations of an organisation, and to recommend solutions that enable the organisation to achieve its goals.Key Roles and Responsibilities:Act as a bridge between the business problems and the technology solutions.Analyse, transform and ultimately resolve the business problems with the help of technology.Work with internal clients and apply best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change.Deliver business projects in line with sponsor requirements and enterprise architecture.Has technical background, needs to have more BA and day to project managementMust have extensive SAP experienceWill be working on SAP CataloguesCoordinator/business analystsDay to day leading of cataloguesStabalization of these cataloguesLooking at growing the catalogues from 20 or 30 to 200Needs to be young and hungry with organizational capability to help drive the project Knowledge, Skills and Attributes:Broad understanding of business practices and processesExcellent team player who displays good client service orientation with well-developed administrative and organisation skillsDeep expertise in specific systems, processes and technologies that they will be required to analyseMeticulous attention to detail whilst working under pressureExcellent verbal and written communication skillsAbility to listen empatheticallyAbility to build rapport and engage effectively with a variety of stakeholdersKnowledge of project management methodologyExcellent analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectivesExcellent documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentationsVery good working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and VisioUnderstanding of systems generally used in a services organisation e.g. ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous Academic Qualifications and Certifications:Relevant Bachelors degree or equivalent with related demonstrable experienceProject management certification would be advantageousSAP Experience5 Years experience https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzgzNV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778055&xid=1108_177835

11h

Other

French Speaking Customer Service Agents remote

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both French and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on ...Job Reference #: 202428

Bryanston

German Speaking Customer Service Agents remote

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both German and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on ...Job Reference #: 202426

Bryanston

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We are currently hiring for the position of Field Technician to join our technical support team. As a Field Technician, you will be responsible for providing on-site technical support and services to our clients. If you have a strong technical background, excellent problem-solving skills, and enjoy working in a dynamic field environment, we encourage you to apply.What youâ€™ll do:Receive technical instruction from the Technical Manager as and when necessary and deems fit.Carry out duties and tasks to the best of your ability and in a reasonable andefficient timeframe.Perform technical tasks; cable laying, splicing and repairs, installation of networkpoints and other cable network-related duties, installations, and all warehouse equipment i.e. handheld scanners, access points, and printers.Perform Site Surveys.Provide technical assistance and support on printer scanner infrastructures.Receive instructions from the Office Administrator regarding deliveries/ collections as and when required.Plan and execute fixed SLA PMIs â€“ provide necessary sign-offs, documentation,updates, etc.Provide necessary technical services regarding SLA fault callouts and other fault callouts.Pack the toolbox with the necessary tools required for each installation.Liaise with the Office Administrator and colleagues to ensure the exact equipment is packed.Look out for on-site sales opportunities. Complete the Job Card so that the OfficeAdministrator/ Sales can compile quotations and network upgrade recommendations for the client.Plan daily tasks and complete time sheets.Be available to provide 1st, 2nd, and 3rd-line technical support for fault callouts.This includes after-hours technical service requirements/standby â€“ biweekly per month.Ensure that successful site sign-off documents and fault reports are obtained.Monitor stock and assist the Office Administrator when the stock takes becomes necessary.Test and configure new radios before sending them to customers.Test faulty radio and warehouse equipment.Keep the storeroom neat and assist in packing equipment away.Check emails daily and respond where necessary.Acknowledge, update, and close off logged calls/ faults.Provide adequate feedback to Office Administrators and Managers regardingcompleted jobs and/or problem areas.Maintain good communications within the office and amongst colleagues.Provide concise and up-to-date feedback to the customer.Be available for after-hours technical support and biweekly after-hours standby.Be available for planned weekend work.From time to time downtime or PMI can only be done on a weekend.Where possible the Company will give reasonable notice in advance to the employee.Behavior and dress must be neat, clean, and tidy in keeping with the Companyâ€™s image and best interests always, and acceptable hygiene and personal presentation.The employee shall be responsible for keeping medically fit in order to work oncustomers premises as required.Your Expertise:Network cabling installation exper https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzM4Ml9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777566&xid=1108_177382

15h

Fourways

Italian Speaking Customer Service Agents remote

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Italian and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based o...Job Reference #: 202427

Bryanston

Medical Drug Development and Regulatory Processes

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Main purpose of the job:Lead the drug development and regulatory processes workstream for the market-shaping outputLocation:Parktown – JohannesburgKey performance areas:Lead the drug development & regulatory processes workstreamWork closely with CHAI and lead product development, regulatory, and quality assurance processesWork closely with the CHAI’s US-based product development and regulatory team and develop plans to accelerate generic product developmentWork closely with CHAI’s US-based product development and regulatory team to assess and mitigate product development risks with generic partners and support innovative regulatory strategiesEngage in job shadowing (of CHAI) during technical meetings with generic manufacturers and strategy developmentDevelop and maintain a strong working relationship with CHAI, manufacturers, and other stakeholders as relates to the drug development & regulatory processes workstreamConvene and/or attend and lead drug development and regulatory stakeholder meetingsWork closely with CHAI to establish appropriate relationships with key stakeholders within the drug development & regulatory environmentOversee the planning and coordination of the drug development & regulatory workstreamEnsure coordination with the supplier engagement and contract management workstreamActively participate in key global, regional, and national stakeholder foraLine manage and give day-to-day direction to one project manager: drug development and regulatory processes. Dotted line management of two other positions (project administrator and project statistician)Attend manufacturer site visits as necessaryReport monthly on key achievements, challenges, and any anecdotal success storiesContribute to and support financial management and control as related to the above human resources and other activitiesPlan, convene, and produce reports for monthly one-on-one meetings with supervised staff to monitor performance and supportAttend to all staffing requirements and administrationOversee the duties of subordinates to ensure optimal staff utilization and maintenance of sound labor relationsPlan, organize and lead staff performance assessmentsIdentify substandard performance by team members and plan and implement necessary corrective actionCoach and train subordinates and team members to ensure the acquisition of knowledge and skills required by the organizationLead the promotion of harmony, teamwork, and sharing of informationProvide day-to-day support to all project staffTake ownership and accountability for tasks and demonstrate effective self-managementFollow through to ensure that quality and productivity standards of own work are consistently and accurately maintainedMaintain a positive attitude and respond openly to feedbackTake ownership of driving your career development by participating in ongoing training and development activities such as forums, conferences, policy-setting workshops, etc.Required minimum education and training:A Gradua https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzM2N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777553&xid=1108_177367

15h

Parktown

Dutch Speaking Customer Service Agents remote

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Dutch and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on th...Job Reference #: 202425

Bryanston

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Johannesburg. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Nepali and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the level of e...Job Reference #: 202644

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Portuguese Speaking Customer Service Agent remote

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Portuguese and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, b...Job Reference #: 202429

Bryanston

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