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Roles and ResponsibilitiesReports to: Service Desk ManagerWorking hours: Mon-Fri 8:00-18:00 (UK time) shifted weekly.Salary: R20 000 R25 000 basic salary + Medical Aid, provident fund, income protector benefitsLocation: Cape Town (SA) Summary and purpose of the Job:We are seeking an ambitious and customer centric individual to join our Voice Support Team. The successful candidate will need to be self-motivated and be able to work independently and as part of a wider team.Each day will bring different challenges from resetting passwords, resolving system outages proactively and reactively through to new system implementations.You will have experience of a customer facing support role and have experience to be able to resolve customer issues. You will need to be able to demonstrate an excellent customer service approach and ideally have experience of working with customers preferably from a technical support background. You will also be required to have great IT system skills and a good understanding of VoIP. Responsibilities (but not limited to):The extent of your duties will include but are not limited to:Answering incoming calls and electronic tickets raised by colleagues to resolve customer issues.Providing technical support via the telephone, tickets and email.Taking ownership of customer issues to resolution.Managing requests via our in-house ticketing system.Diagnose and troubleshoot technical issues, in accordance with job role performed.Research and identify solutions to software and hardware issues.Prioritise and manage several open tickets at one time, monitoring responses.Follow up with clients to ensure their Voice systems are fully functional after troubleshooting.From time to time, you may be required to work out of hours in the resolution of issues.Depending on knowledge increase you may be required to join the On Call Rota. The successful candidate will have/be:A good understanding of Voice Over IP (VOIP) on platforms such as but not limited to 8x8, Ringcentral, LGIPECs, Gamma etc.A team player and the ability to work with people of all working styles, backgrounds, experience, etc.An Eagerness to learn and develop and willing to go the extra mile.Reliable and approachable.Highly motivated, well organised, with the ability to work well within a team as well as independently.A customer focus and a strong can do attitudeExcellent interpersonal skills with the ability to communicate at all levels.Excellent problem solving and troubleshooting skills.Ability to explain technical jargon to clients in plain EnglishAbility to prioritise and handle multiple assignments at any given timeAbility to complete complex tasks and projects quickly, react with app https://www.executiveplacements.com/Jobs/V/VoIP-Engineer-1254448-Job-Search-01-21-2026-22-07-56-PM.asp?sid=gumtree

Executive Placements

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A Sales Job Offer To Start 2026 Employed At r12k P.m.

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Step into 2026 employed. No matter who or where you are, with or without experience, school leavers, grads and unemployed, there is always an opportunity. If you do not know how to make sales and you are willing to be trained, you can still ensure a R12K p.m. basic salary to pay for your further education because of circumstances, or simply earn a decent income by following the free training given. We need 5 Field Sales Agents to be trained to market an inexpensive online mini course that teaches job-seekers how to find employment quickly. It is simple to understand and apply and just as easy to market. Open to anyone, anywhere in the country, or neighbouring countries, but we can only take on 5 because we give each one detailed training and individual attention. There is a short training period while you get to master the skill, during which time you will be on a commission plus basic arrangement. As soon as that is over, you go onto a basic salary of R12,000.00 p.m. and commission by meeting the easy minimum quota. We train you to ensure that you make the sales. Every unemployed person is a prospect and there are unemployed people in their thousands everywhere. This is like having your own business without the overheads, or the high monthly rental for premises, or products to manufacture, staff to worry about, wages and taxes to pay, or deliveries to take care of. Master the details in about a week or two, then floor the pedal and work like never before. You will establish yourself as a team under our guidance. If you know direct marketing, you have a head start, but it is not crucial. What is important is that you follow the training given. All you need is a laptop or Smartphone and data and you’re good to go. This is Direct Marketing, and you may use Social Media, Online marketing or word-of-mouth, or any other form of marketing. This mini online course has already helped hundreds of students, grads, youth and the others to get themselves employed. High school students straight out of school are doing it. And there is no ceiling to what can be earned. Go flat out and double the R12K if you wish. There are no limits. Then, here is an extra bonus. There is a simple way that you can carry on with your studies, or even take a holiday break knowing that your money is coming in steadily, while you and yours are happily walking on the beach somewhere. That is simply part of the training. It is like earning money by remote control. We are expanding rapidly across the country and there are higher permanent management positions to be filled. The smart business principle to earn an above-average income, is by training others to do what you do. Only in this case, you do not have to pay them. We do that. This is how you earn good money without experience. Send us your CV with a detailed explanation as to why you want to do this. Intake is strictly limited to 5, not one more. Email: The Manager: admin@ybic.xyz.

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