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Results for credit manager in Engineering & Architecture jobs in Johannesburg CBD
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Purpose of the roleProcess Specialist is responsible for defining, analyzing and documenting business processes spanning across TCR departments in regards to onboarding, managing and servicing clients. The key objectives are to define new processes to support the take-on of new clients, and to document and improve efficiency and effectiveness of existing processes. The individual must therefore have experience in process analysis, design and mapping and monitoring, and well as business analysis and customer engagement experience.
Minimum requirements (Qualifications and Experience)
Grade 12Bachelors degree related to information systems, project, service and/or process management5+ years’ experience in client service operations, or related business and process analysisExperience in process engineering in a service management environment / consulting experienceExperience with SDLC with regards to client requirements and specificationsProcess mapping and documentation experience, with relevant tooling experienceBusiness analysis experience in mapping customer requirements and user specificationsLean Six Sigma or equivalent experience
Key Responsibilities:
Process design, analysis, documentation and optimisationInterfacing with clients to define requirements and needsUnderstanding of client take on processes and design of processes for servicing clientObtaining and coordination of all interdepartmental (stakeholder) input in respect of process and departmental dependencies when setting up or changing processesCustodian of process flow documents and client specificationsDevelopment of SLA for new clients and OLAs between departments for new services.Regular review and analysis of process efficacies and adjusting processes accordingly where neededSupporting business units in mapping and optimising processes across client lifecycleWorking with IT to develop new solutions and services to support clients.Final sign off on change requests as well as post implementation sign off on process changes implemented
Technical and Behavioral Competencies Required Working knowledge of:Process analysis and mappingUnderstanding of client data and integration Understanding of credit collections lifecycleExperience with collections systems: Cas/E4/Vision/CACS/Sharefile/QMSTallyman/DM9/Nadir MS office (Word/Excel/Powerpoint)Six Sigma certification preferableAnalytically mindedHigh attention to detailProblem Solving SkillsInterpersonal SkillsAccountabilityStress ToleranceDeadline drivenTeam playerPlanning and organizing skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80OTEwNjM0OTQ/c291cmNlPWd1bXRyZWU=&jid=376668&xid=491063494
2d
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*Reference: FRP002150-KK-1*
Our client in the ICT sector is looking for a Maintenance Manager to manage the Maintenance division and staff.
*You will be responsible for:*
* Monitor, control and support service delivery by following & enforcing relevant processes throughout all service delivery engagements.
* Meet contractual obligations through consistent fulfilment of client specific Service Level Agreements (SLAs).
* Ensure timeous and accurate booking of time by all productive resources.
* Management of complaints and escalations within the framework of the relevant processes.
* Remove all obstacles to customer satisfaction and / or financial performance.
* Build and maintain effective business relationships with both internal and external customers with the objective of retaining customers and maintaining high customer satisfaction levels.
* Produce & communicate service performance reports to an agreed schedule or upon request to internal and external customers.
* Attend regular service review meetings with customer & account managers as agreed with account team.
* Ensure effective assignment of team members based on skill and customer requirements.
* Coordinate knowledge sharing between team members internally and members from other JE teams to ensure continuous learning and development of team members.
* Facilitate & encourage knowledge sharing across teams.
* Participate in QMS activities to ensure compliance across all service delivery disciplines i.e.
* Project Handover to Regional Support.
* Continuous participation in technical information sessions, ensure that skills and knowledge stay up to date.
* Actively participate in knowledge sharing activities to support a culture of continuous learning and development amongst peers and colleagues.
* Work performed meets customer expectations and follows appropriate delivery methodologies.
* Ensure that if there are internal or external escalations that the escalations happen as quick as possible and with all relevant information.
* Provide feedback for the continuous improvement of processes.
* Ensure that services provided to customers meet the service levels specified in the SLAs.
* Identify opportunities to improve the efficiency and effectiveness of service delivery.
* Oversee maintenance of QC standards;
* To liaise with management to provide answers and solutions to client specific requests.
*Qualifications and Experience:*
* NQF Level 5, minimum 120 credits equates to a National Certificate or Higher Certificate e.g. National Certificate Systems Support or Higher Certificate: Information Technology
* More than 5 years extensive experience in a Technical Management position, Customer Service Management or similar Management experience in the ICT sector.
**Please note that only short-listed candidates will be contacted**
R 20000 - Monthly
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1MDkyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242973&xid=1555_55092
2y
1
Target Spares & Rebuilds is currently recruiting for a experienced and qualified *Internal Sales* / *Experience Auto Parts Salesperson* to join our dynamic team.
* Selling products and/or services to repair the problem and meet the customers needs
* Cold calling Panelbeaters and bringing and maintaining new business
* Maintain customer goodwill by greeting and acknowledge all customers he/she comes in contact with
* Assist in keeping parts department clean and orderly
* Record all sales and/or customer transactions that occur
* Provide service technicians with parts as required
* Assist with Parts Manager in merchandising displays
* Maintains the retail sale floor and displays to meet or exceed the dealerships standards and todays customer satisfaction
* Controls showroom inventory to ensure maximum sales and customer satisfaction
* Performs routine housekeeping tasks that maintain and enhances the cleanliness of products and the retail sales area
* When working the parts counter, follows prescribed cash, credit, and check processing procedures of the dealership Processes cores, warranties, and new return merchandise as required at a point of sale
* Attend training as prescribed by management to maintain proficiency in his/her job description
* Matric
* Excellent telephonic skills
* Must be able to sell
* Must be knowledgeable about Auto Parts industry
* 3-5 years experience working in a Internal Sales environment
Market related
* Matric
* Excellent telephonic skills
* Must be able to sell
* Must be knowledgeable about Auto Parts industry
* 3-5 years experience working in a Internal Sales environment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI2Mzg4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1191487&xid=1555_26388
2y
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* Manages and controls the taking and processing of orders – local & export
* Attends to call in customers
* Assists with the processing of documentation
* Assist with Tele Sales
* Assists with the copying of documents, filing and general administration
* Match invoices and credit notes to supporting documents and file them.
* Attends to the administration for the physical monthly stock takes
* Check daily sales reports against documents received from the warehouse.
* Continued employment is dependent on the employee providing a satisfactory service.
* Ensure adherence to ISO Procedures relating to the position
* Relief of the switchboard and reception function.
* Executes any other function that is required by the company.
R220,000 CTC Annually.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzE3ODgyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1171357&xid=1555_17882
2y
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