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Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with an industry leading Retail Group in South Africa. If you are a qualified Shop / Floor Assistant, experienced in Retail / FMCG, please apply here! Job Purpose: To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience. Key Performance Areas (but not limited to): • To efficiently execute all operational activities at the point of sale in a timely and efficient manner • To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased • To ensure the safe handling of cash at all times • To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction • To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service • To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards • To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values • To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times Requirements: • Grade 12 • 1 - 2 years experience in a customer facing role within a retail/FMCG store operations environment • Understanding of merchandising and promotions principles • Understanding of stock management procedures • Skills in customer service excellence • SA ID / Valid Work Permit (if applicable) • Well versed in English and any other official South African Language • Clear criminal record • Computer Literate Working hours: • As per operational requirements Salary: • Market related based on level of experience Position Location: • Gqeberha, Eastern Cape Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202374 subject heading or email body. Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee. Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za Surgo (PTY) Ltd. reserves t...Job Reference #: 202374

11h

Port Elizabeth

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AREA MANAGER - RETAIL EASTERN CAPE The Area Manager will be responsible for implement business strategies and manage Franchisee relationships to achieve strategic goals within the Eastern Cape regional territory. Qualifications: Tertiary qualification(s) within the field | Proven financial experience | Previously held this role and proven experience fo 5 yearsTravel: Able to travel and stay away from home and work flexible hours, as and when requiredPrinciple Accountabilities:Track financial performance to ensure that Franchise Agreement levels of turnover, stock, gross profit and debtors levels are being met or exceeded. Ensure that assigned financial manager are informed timeously where results are below the required level. Implementation of corrective programmes.Advise franchisees and practice personnel on the implementation of Franchise systems in close co-operation with our Central Office and Computer Support staff, to assist practices to manage effectively and profitably.Monitor merchandising and housekeeping standards to ensure that Franchise image and commitment to customer service is maintained in each store.Ensure that marketing promotions are implemented in stores within the defined roll out period. Identify trading areas, which require Franchise stores, ensure that new stores are opened according to the laid-down procedure and time schedule.In conjunction with Training Officer, ensure that practice personnel are given the necessary training and support to enable them to operate at the required standard from the outset.Ensure that all franchisees in the region are kept fully informed on Franchise issues, policies and procedures.Ensure all practices are operating in accordance with Franchise policies/requirements.Co-manage Franchise business partner initiatives and ensure these receive the necessary training, development, monitoring and reporting.Summary of Task Outline: HR, Loyalty system, Training, Franchisee raining, Franchise manuals, RCS, Standard offers, Quotations, Debtors, Credit Notes, Warranty, Brand labels, Check compliancy of programmes Recalls, Lab control, Media updates, Customer Service, 7 Day Follow up, invoice Checks, Stock. https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgyMjUzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1210780&xid=1109_82253

Port Elizabeth

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*Reference: PE000769-MVDM-1* Our client is seeking a Area Manager for the Eastern Cape to implement business strategies and manage Franchisee relationships to achieve strategic goals set by the Employer. Open position : Area Manager Location : Port Elizabeth Salary : Market related Type : Permanent position *Important to note : Must be able to travel and stay away from home and work flexible hours, as and when required* Job requirements : * Tertiary qualification(s) or Evidence of study toward qualification * Proven financial experience * Drivers licence and own transport is essential * Have a proven ability to communicate effectively with all staff at all levels * Have shown the ability to think independently and operate without supervision and guidance * A high level of professionalism, confidentiality and good interpersonal skills. * Computer literacy with high level of accuracy. * Ability to work under pressure and meet deadlines/time constraints. Duties : * Track financial performance to ensure that Franchise Agreement levels of turnover, stock, gross profit and debtors levels are being met or exceeded. * Ensure that assigned financial manager are informed timeously where results are below the required level. * Advise franchisees and practice personnel on the implementation of company systems in close co-operation with our Central Office and Computer Support staff, to assist practices to manage effectively and profitably. * Monitor merchandising and housekeeping standards to ensure that company image and commitment to customer service is maintained in each store. * Ensure that marketing promotions are implemented in stores within the defined “roll out” period. (In addition to the national campaigns, there may include arranging of special events and store opening functions, all with the close co-operation of the company marketing and merchandising team.) * Identify trading areas & ensure that new stores are opened according to the laid-down procedure and time schedule. * In conjunction with Training Officer, ensure that practice personnel are given the necessary training and support to enable them to operate at the required standard from the outset. * Ensure that all franchisees in the region are kept fully informed on company issues, policies and procedures. * Management of staff * Check if customers receive more than 1 quotation so they can make an informed decision on their purchase * Debtors management * Check reasoning and sign off for credit notes * Customer service and follow ups * Invoice checks * Stock management Should you meet the above job requirements, please email your CV to (monique@zwanda.co.za)(mailto:monique@zwanda.co.za) Please add “Area Manager” to the subject line of your email. No reply after 2 weeks indicates that you have been unsuccessful. R https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQ3ODE1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1235176&xid=1555_47815

Port Elizabeth

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Our retail client in the Home Decor space, based in Port Elizabeth, has a position available for an experienced Visual Merchandiser.The main responsibility of this position is to ensure that the shopping experience is further enhanced for the customers, by maintaining an organized, visually appealing and welcoming store environment.Reporting to the Showroom manager whilst getting direction from the Head office Visual Merchandising team. Great attention to detail is required. Responsibilities:Ensure a high standard of visual merchandising in line with the company’s vision and brand identity in the respective store.Ensure that a high standard of housekeeping is maintained in store, working with store manager and other store employees. Doing floor walks 3 times a day. Consistently achieve the ongoing installation and dressing of the required merchandising plan within the prescribed time frame, which will involve working with the basement team and will include some lifting, carrying etc.People skills to oversee basement staff assistance, ensuring that all tasks allocated are completed professionally and on time.Merchandising monthly promotional settings according to the company’s design directives. Ensure aggressive replenishment of homeware/furniture. Constantly checking stock levels of homeware in cage and not on the shop floor to ensure items are urgently replaced.Be involved in Homeware stock takes if required.Ensure ongoing maintaining/updating of the furniture display settings and homeware shelving/tables as per last floor/setting changes and/or directives from Head office. This requires regular communication with the Head Office VM team. Assist customers and maintain a professional approach, selling when required.Work as a member of the store team assisting colleagues whenever you have opportunity and available time to do so.Ordering the correct flowers and plants for the store(s) timeously, and within the set budget.Ensure required photos of shelving/settings are sent timeously and without exception to the merchandising department.Assisting in receiving, unpacking and checking in of homeware when relevant basement team member not available or high stock volumes are received.Be aware of new product arrivals and lines to be discontinued and plan for this in advance with Head office. Maintain superior product knowledge. Requirements:This position requires education to at least Matric level (ideally a post Matric diploma in Interior decorating field). a minimum of 3 years experience in a similar role and environment/brand.A good eye for furniture settings and homeware and be creative.Demonstrate a thorough knowledge of company and merchandising policies and procedures as well as an understanding of how a retail outlet or store operates.Strong administrative skills and excellent product knowledge.A valid driver’s license and own reliable transport. Behavioural Competencies: Demonstrate a creative, positive, hands-on, can-do attitude, and pro https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ5NTI0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1187097&xid=1266_49524

Port Elizabeth

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Port ElizabethREQUIREMENTSQualified in a recognized trade or relevant tertiary education (Electrical / Mechatronics) degree/diploma2 - 3 years of experience as a control and automation technicianExperience in control and automation, controls software development, networking and plant floor systemsExtensive knowledge and understanding of Body, Paint and Assembly manufacturing operations and equipmentAdvanced computer literacy (PowerPoint, Word, Excel, MS Project; PLC, HMI and Robot software used in plant)Knowledge of OHSH act and its regulations, safety systems and standardsAble to implement and drive standards throughout all shops in the plantExperienced in controls and automation related project cost studies, budget forecasting and control abilityAble to work overtime and rotating shifts as required and must be available after hours when neededGood interpersonal and leadership skills and control and automation project management experienceAble to understand and interrogate control systems designsDemonstrated history of flexibility and adaptability in setting priorities and managing multiple tasks under pressure RESPONSIBILITIESAnalyse PLC, HMI, SCADA and Robot programs for the purpose of fault-finding, modifying, designing and error-proofing machinery and equipmentTroubleshoot and solve various program logic, electrical and mechanical faults on machines to support production, safety and qualityUnderstand electrical drawings, technical manuals, PLC logic and robot programs to troubleshoot machineryAssist and support artisans and technicians with fault finding breakdownsPerform breakdown root cause analysis and develop countermeasures to prevent reoccurrenceDevelop training programs for GIT’s IST’s, artisans and techniciansEstablish and maintain a stockholding of spare parts required to ensure continuous availability for machineryAssist and support contractors with new installations and perform validation after completion of projectsDevelop efficiency improvement initiatives by effectively utilising utilities, materials and resourcesMaintain cost control on budgets for CAPEX and OPEX projectsResponsible for the planning, design, manufacturing, installation and commissioning of all controls and automation elements of tooling, equipment and facilities in support of new model programmes, IT refresh interface, non-product portfolio and major process changesResponsible for equipment safety, ensuring new equipment designs promotes safe work practicesEnsure compliance to company standards and all local and country laws and regulations for safety, health and environment with respect to new projectsResponsible to manage internal employees and contractors to achieve program milestones, driving safety, quality and lead-time imperativesConduct feasibility studies and develop cost estimation studies for new projects related to controls and automation elementsFacilitate equipment and tooling design and buyoff reviews with all key stakeholdersImplementation of e https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUzMTg5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1200997&xid=1266_53189

Port Elizabeth

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The Role: Responsibilities: Implement a structured sales approach that will enable you to focus on strategic account planning, developing and closing opportunitiesResponsible for the development of a sales strategy to grow and build relationships with existing clients and networks to source new clients to increase market shareResponsible to manage client relations including negotiations, closing agreements, service expectations and solutionsDevelop business plans with the assigned accountsDesign and develop strategic development strategies and plans by performing research and identifying new customers and market opportunities.Provide assistance with implementing suggested plans and strategies including the examination of the progressEstablish productive and professional relationships with key personnel to ensure the professional delivery of operational requirementsInvestigate existing products and services, compare them with competitors and provide effective solutions aligned to clientsâ?? needs.Identify new products or improvements and suggest measures for improving customer satisfaction, loyalty to remain current on industry trends and market activitiesBuild, encourage and maintain relationships with internal and external providers and key stakeholdersManage the implementation of different contractsCreate and present a detailed report for upper managementSkills and Experience: Essential Qualifications: Relevant degree (Btech, BComm, BSc) related to specific industry Preferred Qualifications: Bcomm Marketing/Sales Function related experience: 3 to 5 years Corporate Sales experience Project experience: 3 to 5 years -Knowledge of (including but not limited to): Skills Development Act, Skills Development Levies Act, NQF and SAQA, Understanding of the working of different SETAâ??s, Employment Equity Act, The Broad-Based Black Economic Empowerment ActIdentifies and generates new business opportunities to further improve market share and awareness by gaining an understanding of customers needs and promoting goods and services to these customers.Works closely with colleagues to close sales opportunities and facilitate implementation as well as manage client relations and service expectations.Other: Work environment: OfficeClient visits Physical demands: Driving - Availability to travel as needed. Travel: For meetings and client visits. https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzQ2MjUyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1155133&xid=1108_46252

Port Elizabeth