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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Durban. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Hindi and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the level of experienc...Job Reference #: 202641

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Riverhorse Valley: Commercial Cash Centre for Sale.

R 64,999,095

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Prime Property presents a 5255m2 specialized, custom designed cash Centre, warehouse facility in Riverhorse Valley for Sale.The complete Riverhorse Precinct is under camera surveillance which is managed by the Riverhorse Valley Business Estate Management Association.The premises will be ideal for a cash handling company. The custom designed cash collection and distribution vault is located in a highly secure environment. The site is fully fitted with: robotic arms, money conveyors, camera equipment, specialist security equipment, server room equipment, 2x generators, multiple vaults, HVAC and office furniture. Centrally located. Easy access. The N2 is less than 500m away from the property and access to the P577 (alternative outer ring road) is less than 5km from the property. Access to the N3 towards Pietermaritzburg is about a 5 to 10 minutes drive. Sales Price: R64 999 095.00 ex vatThis cash collection and distribution vault offers a Total GLA of 5255 spread across two floors, 96 parking bays, an ERF of 10 524 and a flat yard of approximately 6500sqm.The approximate GLA of the site is 5255m2.The cash handling facility is available for leasing.Rental Price: R599 070.00 ex vat. Utilities and operating costs are separate.Availability: Immediately.The Features Include:The layout of the warehouse facility has been well designed. It consists of a goods handling area, secure vehicle off-loading area, vehicle interlock area, office area, ATM area, cash processing area.-The building is equipped with hundreds of CCTV cameras.-First class air conditioning systems.-Two massive generators for standby power.-Sprinkler systems.-It includes a water holding tank.-96 parking bays. Large yard space.-Safe and secure. It includes extremely high end access security systems & secure perimeter walling.Summary of floor areas: The permitted bulk on this property is 21 048m² and currently the building only consumes 5 255m² of bulk, thus implying that the building can be further extended by another 15 793m². Riverhorse Valley has a height restriction of 25 meters and this building has only used 10 meters, thus implying that multiple floors can be added to the existing building. All verges in the entire Riverhorse Precinct are landscaped with manicured lawns & indigenous plants thus giving the ethos of a clean Business Estate.The Riverhorse Valley Business Estate is known as one of the best Industrial Precincts in the country.The premises are located on a public transport route. Easy access.Contact me today to secure a viewing.Property Reference #: CPP3539Agent Details:Verashka MaharajPrime PropertyShop 57 on Millennium BoulevardUmhlanga Ridge4321

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Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with an industry leading Retail Group in South Africa. If you are a qualified Shop / Floor Assistant, experienced in Retail / FMCG, please apply here! Job Purpose: To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience. Key Performance Areas (but not limited to): • To efficiently execute all operational activities at the point of sale in a timely and efficient manner • To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased • To ensure the safe handling of cash at all times • To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction • To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service • To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards • To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values • To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times Requirements: • Grade 12 • 1 - 2 years experience in a customer facing role within a retail/FMCG store operations environment • Understanding of merchandising and promotions principles • Understanding of stock management procedures • Skills in customer service excellence • SA ID / Valid Work Permit (if applicable) • Well versed in English and any other official South African Language • Clear criminal record • Computer Literate Working hours: • As per operational requirements Salary: • Market related based on level of experience Position Location: • Durban, Kwazulu-Natal Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202373 subject heading or email body. Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee. Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za Surgo (PTY) Ltd. reserves th...Job Reference #: 202373

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Italian Speaking Customer Service Agents remote

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Italian and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based o...Job Reference #: 202438

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Arabic Speaking Customer Service Agent to join our WFO team based in Durban. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Arabic and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the level of experie...Job Reference #: 202648

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Durban. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Nepali and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the level of experie...Job Reference #: 202645

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To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty. *Job Objectives:* * To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements. * To consult with customers and provide suitable advice on healthcare, nutritional and supplement products. * To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability. * To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales. * To prevent wastage in own area by adhering to stock rotation principles. * To prevent stock losses by following all risk management policies and principles. * To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers. * To implement product merchandising by following the merchandising guidelines and procedures. * To adhere to all store standard operating procedures. * To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff. *Knowledge:* * Desirable: Basic health, fitness and supplements product knowledge * Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,) *Skills:* * Essential: Good communication and interaction skills * Customer and service orientation * Selling skills * Merchandising skills * Desirable: * Basic computer literacy *Competencies:* Essential: * Relating and Networking * Persuading and Influencing * Delivering Results and Meeting Customer Expectations Desirable: * Following Instructions and Procedures * Presenting and Communicating Information * Achieving Personal Work Goals and Objectives *Experience:*Essential: * At least 1 year related experience * Selling skills; customer related training Desirable: * Experience working with sports nutrition and vitamin related products *Education:* * Essential: Matric (Maths 50%/Maths Lit 60%, English 50% and a pass in Life Science or Physics) * Desirable: Sports / fitness / nutrition qualification *Contractual Hours:* * 38 - 40hrs *Kindly note only applicants who meet the minimum requirements will be contacted.**All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.* *Experience:*Essential: * At least 1 year related experience * Selling skills; customer related training Desirable: * Experience working with sports nutrition and vitamin related products *Education:* * Essential: Matric (Maths 50%/Maths Lit 60%, English 50% and a pass in Life Science or Physics) * Desirable: Sports / fitness / nu https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU0OTQyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242873&xid=1555_54942

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*Description:* End User Computing Networking Engineers provide a service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore services to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The Network Engineer focuses on first line support for standard and low complexity incidents and maintains the Networking environmental and monitoring equipment. *Monitor infrastructure * They ensure that assigned infrastructure at the client site is configured, installed, tested and operational. In this regard they will perform necessary checks, apply monitoring tools and respond to alerts. Where software is a component of the solution they will also take responsibility for ensuring that the software is installed and configured according to client requirements. *Identify problems and errors * The Network Engineer identifies problems and errors prior to or when they occur. He or she will log all such incidents in a timely manner with the required level of detail with all the necessary. They liaise with all stakeholders including client IT environments, vendors, carriers and Dimension Data colleagues to expedite diagnosis of errors and problems and to identify a resolution. *Ensure resolution of incidents and requests * They investigate first line support calls assigned to them and identify root cause of incidents and problems. They ensure that efficient and comprehensive resolution of incidents and requests. This could involve ensuring that repairs are carried out by coordinating product request and liaising with other team members. They will also report and escalate issues to 3rd party vendors if necessary. They take full ownership for managing the incident to resolution with the service level conditions. Where necessary, they escalate requests and exceptions to the 2nd line support team. They provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by Dimension Data procedures. *Incident management * When required they will take responsibility receiving calls and incidents at the services desk. They assist in analysing and escalating the support calls. They also provide telephonic support to clients where required. They update incidents with progress and resolution details. *Shift management * Network Engineers that work shifts will be required to follow the required handover procedures for shift changes to ensure service continuity. They complete and maintain any shift handover schedules. *Reports * Network Engineers are also responsible for producing breach and other reports that are necessary for the correct operation of processes. They identify failures and shortcomings in the current processes an https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU0ODM1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242818&xid=1555_54835

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The purpose of the job is to optimise the CMT, Converting and Fabrication production processes in order to achieve the BU objectives. The incumbent will be reporting to the General Manager.Requirements for Applicants Educational:• Industrial EngineeringExperiential:• 5 years’ in Production Management experienceKey Performance Areas Associated Tasks Strategy:• Implement new equipment/technology/processes in accordance with the Manufacturing Strategic Plan• Achieve/exceed the annual Manufacturing Operational Plan in accordance to set targets.Planning:• Plan, schedule and monitor production (Sales requirements, stock levels, maintenance requirements, machine changes, etc.)• Approve Production Plans.Production Management:• Monitor plant utilisation and efficiencies and action non-conformances.• Optimise the manufacturing processes and maintain manufacturing efficiencies.• Ensure optimal and efficient use of resources.• Ensure correct start-up procedures are complied with and that machinery is running at the start of the shift.• Balance the production lines (manning levels).• Assist with ad-hoc projects.• Ensure all planned maintenance schedules are adhered to.• Analyse daily variances and identify opportunities for improvements.• Investigate and resolve manufacturing related problems and sub-standard performanceSHE:• Conduct continuous Risk Assessments in the workplace• Conduct Planned Task Observations in the workplace• Identify potential hazards and critical safety issues in the workplace• Address workplace hazards and risks• Apply safety, health and environment practices and legal requirements when working on machinery and equipmentQuality Management System:• Improve employee awareness of Quality Targets and Objectives• Achieve PPM targets• Notify the Quality Department of any non-conformances which may lead to product rejectionsPolicies and Procedures:• Develop and update Manufacturing Policies, Procedures, Protocols, Work Instructions, Codes of Practice, etc.Financial Management:• Provide input into the budgeting process• Monitor performance against budget (expense controls, variances, etc.)• Initiate requests for CAPEX/Disposal/Transfers• Participate in the Audit process• Adhere to Financial Policies and Procedures• Protect company assets (working capital & fixed assets)• Detect and prevent fraud• Promote good Corporate GovernancePeople Management:• Ensure an enabling climate / culture• Manage individual, team and departmental performance to achieve organisational objectives• Manage labour complement and stability in line with budget• Participate in the implementation and utilisation of equity related processes• Achieve targets for the Department• Obtain approval for and recruit and select employees in the area of responsibility• Plan, organise and monitor work in own area of responsibility• Compile and update Performance Contracts and Individual Development Plans and facilitate individual career path planning• Determine the training needs of t https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NjU2OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1774966&xid=1108_176568

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"it operations manager" in Durban

it operations manager in Durban (555 results)

Results for it operations manager in All Categories in Durban