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The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!WHY WORK FOR US? Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers dont manage managers, we are all simply doers.Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We dont need to or want to wait for approval. We recruit on experience but promote on values the core of which is rigor, disciplined thought and disciplined action. Description: The F&B Ops Manager is responsible for the smooth running of the F&B offering. You will have the responsibility to develop, innovate and deliver a product mix which is quality driven whilst maintaining aggressive financial returns. This will be driven by ensuring that all working methods are reviewed and best practice is achieved so we in turn can grow our business whilst delivering excellent guest service. Requirements: Proven food and beverage management experience within a 4/5-star hotel/resort environment (7 years+)Innovative ApproachMatricHotel management diploma or equivalentHands on Problem Solving approach and the ability to remain calm under pressureCustomer service driven with outstanding communication and active listening skillsAbility to work as part of a team, as well as independentlyHuge emphasis on staff training and developmentEffective communication with members of staff as well as Guests of the HotelHonest and trustworthy beyond approachGreat attention to detailPresentable/Professional appearance and well spokenTeam Player who leads by exampleProactive in approachInterpersonal skillsLeadership skillsPlease note that relocation costs will be for your own expense should your application be successful and you reside outside of the KZN Area. https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYxODA3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1217958&xid=1108_61807

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The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!WHY WORK FOR US? Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers dont manage managers, we are all simply doers.Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We dont need to or want to wait for approval. We recruit on experience but promote on values the core of which is rigor, disciplined thought and disciplined action. Description: To take full and sole responsibility for the profitable operation of the property, including the employees, and effective and efficient services to all guest by overseeing all aspects of the Management of the Property in accordance with the SOPs, including maximization of financial performance, guest satisfaction and staff development. The Deputy General Manager assumes second-in-charge when the General Manager is present and takes charge of operations in the absence of the General Manager. Responsibilities: Hands on Problem Solving approach and the ability to remain calm under pressure2 - 3 Years previous Head of Department experience of 4* or 5* PropertyGood understanding of Full Hotel operation including Revenue ManagementPrevious Food and Beverage Management experience advantageousExperience in Hotel management software and Point of sale softwareAbility to work as part of a team, as well as independentlyEffective communication with members of staff as well as Guests of the HotelHonest and trustworthy beyond approachGreat attention to detailPresentable and well spokenTeam Player who leads by exampleProactive in approachInterpersonal skillsLeadership skillsMatricHotel Management Diploma or equivalent essentialQualification in Business, Finance, Management or Economics beneficialPlease note that relocation costs will be for your own expense should your application be successful and you reside outside of the Durban Area. https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYyMDE1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1218084&xid=1108_62015

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To assume full control of the hotel from 22:00 to 06:00, ensuring all queries are handled efficiently and promptly. To ensure successful closing and balancing of Micros and APEX and seeing to the comfort and well being of the guests, in accordance with agreed company standards. LIAISES WITH: Duty ManagerFront Office & Concierge Staff of retiring shiftDuty ManagerFront Office staff & Concierge of morning shift. Main duties To be readily available at all times to deal with a problem or a complaint i.e. to be equipped with a pager for immediate contact. To ensure late arrivals are checked in correctly and their luggage is sent to their room without delay, advised of all the facilities of the room as well as meal times and services the Hotel has to offer during the course of the day and night. To ensure that both Micros and APEX are balanced, and that all relevant reports are distributed. To do regular floor checks, noting and acting upon any irregularities. To hand over any maintenance requirements. To ensure of accurate, speedy and friendly service in room service. To issue stock when necessary. To ensure that no unruly behavior persists and to take appropriate action in the event of unreasonableness by guests or staff. To maintain strict security measures, by liaising with security staff. To carry out regular patrols of the hotel and ensure the respective staff and security are carrying out their respective duties. To be aware of the hotels disciplinary procedures. To ensure that late arrivals are made aware of services available at night. To ensure that room service orders are prepared to the required standards and served promptly, professionally and courteously. To ensure with the help of security that no unauthorized person has access to any part of the Hotel. To advise respective departments of staff booking off sick for the day. To provide in depth hand-over to Front Office Manager/Duty Manager. To ensure that all the restaurants and banqueting facilities are properly secured after close of business. To ensure that all unnecessary lights are switched off between 0h00 and 06h00. To ensure that all cash, floats and keys not required for the night operation are securely locked away. To ensure that room service trays are collected from the floors as well as orders required by guests for breakfast in their rooms. To ensure that wake-up call requests are actioned at the correct time. To ensure complaints for the night are passed on to the arriving Front Office/Duty Manager and respective H.O.D. ADMINISTRATION Balance pre-lists from Restaurant breakfast, Restaurant dinner and Room Service. Print preliminary audit to ensure the system is in balance. Print the end o https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU3NjgzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1211466&xid=1108_57683

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JOB LOCATION: NORTH BEACHSALARY: 12K PER MONTHTYPE: CONTRACTJOB REFERENCE: CTP592356NBHOTEL RECEPTIONIST NEEDED FOR A WELL ESTABLISHED HOTEL IN NORTH BEACH.Centrix Pro is recruiting for a prestigious and well-established hotel in North Beach who are seeking a friendly and professional Hotel Receptionist to join the team and provide exceptional service to our valued guests. Our ideal candidate will have excellent communication skills, a passion for delivering outstanding customer service, and a keen attention to detail.Hotel Receptionist Responsibilities:Warmly greet guests upon arrival, efficiently handling check-ins, check-outs, and any special requests.Provide accurate information about the hotel’s facilities, services, and local attractions, ensuring guests have a memorable stay.Answer telephone enquiries and manage reservations in a timely and courteous manner.Maintain up-to-date guest records and billing information using the hotel’s property management system.Coordinate with housekeeping, maintenance, and other departments to address guest needs and resolve any issues that may arise.Process payments and maintain accurate financial records.Assist with administrative tasks, such as managing correspondence, filing, and data entry, as required.Adhere to all hotel policies and procedures, as well as local, state, and federal regulations.Hotel Receptionist Schedule:The Hotel Receptionist role is full-time, with a schedule that may include weekends, holidays, and evenings as needed to ensure the smooth operation of the hotel’s front desk services.Hotel Receptionist Requirements:Previous experience in a customer service role, preferably within the hospitality industry.Excellent communication, interpersonal, and problem-solving skills.Proficiency in Microsoft Office Suite and experience with hotel property management systems.Strong organisational skills and the ability to multitask in a fast-paced environment.A professional and friendly demeanour, with a genuine commitment to guest satisfaction.Flexibility to work weekends, holidays, and evenings as needed.What We Offer:Opportunities for professional growth and development within our expanding hospitality group.A supportive and inclusive work environment, where your hard work and dedication will be recognised and rewarded.Hotel EventsIf you are ready to embark on an exciting career in hospitality and join a team that is committed to excellence, we invite you to apply below!https://centrixpro.co.za/hotel-receptionist-north-beach/

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"hotel jobs" in Durban

hotel jobs in Durban (20 results)

Results for hotel jobs in All Categories in Durban