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We are a Leading Debt Counselling
company based in Kempton Park. We have a vacancy for a candidate for Debt
Counsellors Assistant.
.Responsibilities/Experience/Knowledge Requirements:
Attending & ,manage to Escalations from CLO: ensuring prompt attention & resolution.Resolve Escalations: resolve escalated
matters to the best of your ability, using problem-solving skills & resources at hand.Client Communication: Make outbound calls to clients,
in order to gather information, provide updates, or seek clarification on
escalated issues.Follow-Up: Continuously monitor & follow up on escalated cases to
ensure they are progressing towards resolution.System Updates: update relevant systems with information
pertaining to escalated issues, particularly in relation to financial
balances & critical data.Document Drafting: Demonstrate the ability to draft various
documents, including but not limited to rental letters, to
facilitate the resolution process.Creditor Balance Management: undertake the
responsibility of following up on creditor balances to ensure they are
properly addressed.Client Communication: Keep clients informed about the progress & status of their requests, providing timely feedback & updates.Feedback to CLO: Regularly communicate the outcome of
escalated cases, ensuring transparency & a closed-loop
feedback process.Problem Solving: Proficient in identifying & solving complex
problems efficiently.Organizational and Planning Skills: Exhibit strong organizational & planning abilities to manage & prioritize multiple escalated issues
effectively.Attention to Detail: Maintain a high level of attention to detail
when handling escalated cases to prevent errors & ensure accuracy.Excel Knowledge: Possess a good understanding of Microsoft Excel
for data analysis & reporting.iFE Knowledge: Familiarity with iFE system functionalities,
including balance updates, full system usage, & the ability to
comprehend and interpret proposals.Freshdesk Experience: Ideally, have experience with Freshdesk or
similar customer support software for case management.VDH System Knowledge: Be well-versed in the VDH system, with the
ability to read & comprehend court orders & legal documents.Written and Communication Skills: Demonstrate strong written & verbal communication skills to effectively interact with clients & colleagues.Investigative Skills: Proficient in conducting investigations to
identify root causes & develop effective solutions to resolve escalated
issues.Independence: Capable of working independently to manage & resolve escalated cases, while also collaborating with the team as needed.
·
Extensive
Debt Counselling Experience & knowledge of the NCA & Matric/ Debt Counselling, NCR Register Counsellor a bonus. If you meet the above requirements, please email your CV to bernadette@debtrescue.co.za
18h
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