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A leading organisation is seeking a highly skilled and experienced Credit Operations Manager to oversee and optimise the performance of its collections department. The successful candidate will play a pivotal role in managing day-to-day operations, driving performance, minimising bad debt, and fostering a culture of continuous improvement and compliance.This is an excellent opportunity for a strategic and hands-on leader with a solid track record in managing large credit and collections teams.Key Responsibilities:Manage daily operations of a large collections call centre (approximately 200 agents) handling early-stage outbound and inbound collections.Ensure departmental targets for collections and delinquency are consistently achieved or exceeded.Maintain and continuously improve collections processes, systems, and performance metrics.Promote a culture of high performance and accountability, supporting staff through training, coaching, and performance development.Monitor absenteeism, lateness, attrition, and implement corrective actions where necessary.Conduct regular portfolio performance reviews and contribute to strategy discussions with senior management.Liaise with internal teams to improve efficiency and reduce bad debt exposure.Stay up to date with relevant legislation and technological developments to enhance operational outcomes.Lead recruitment and onboarding processes to ensure high-quality hires.Drive both technical and soft skills development initiatives for the team.Handle performance management and IR matters in line with company policies.Collaborate with Dialler and IT support teams to resolve issues and optimise strategy.Provide input into collections strategies and propose innovative improvements.Requirements:Matric (Grade 12) is essential.Minimum of 57 years experience in an operational Collections Manager role.At least 7 years experience within the collections industry with a proven ability to meet or exceed performance targets.Prior experience as a Collections Agent and/or Supervisor is advantageous.Deep understanding of collection methodologies and best practices.Strong background in team leadership, performance management, and operational planning.Proven track record of driving change, improving processes, and implementing strategic initiatives.Experience analysing reports and data to drive business decisions.Strong leadership and team management abilitiesExcellent time management and organisational skillsHigh attention to detail and accuracyStrong analytical and numerical aptitudeAbility to work under pressure and manage multiple prioritiesProactive approach with a continuous improvement mindsetExcellent communication, coaching, and problem-solving skillsAbility to convert data insights into https://www.executiveplacements.com/Jobs/C/Credit-Operations-Manager-1202183-Job-Search-7-10-2025-5-48-29-PM.asp?sid=gumtree

9mo

Executive Placements

Mamelodi

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Minimum RequirementsNQF Level 4 Real Estate qualification (completed or in progress)Valid Fidelity Fund Certificate (FFC)Proven experience in sectional title and/or HOA portfolio managementStrong knowledge of South African property legislation (STSMA, CSOS, Property Practitioners Act)Experience working with property management systems (e.g. WeConnectU, MRI, PropData)Proficient in Microsoft Office (Excel, Word, Outlook)Valid drivers license and own reliable transport Key Responsibilities Portfolio & Client ManagementManage a portfolio of sectional title schemes, HOAs, or commercial propertiesAct as the primary liaison between trustees, owners, and service providersProvide professional guidance to trustees on governance, financial, and operational mattersBuild and maintain strong client relationships, ensuring service excellence Meeting Management (Statutory Requirements)Attend and manage a minimum of six (6) statutory meetings per client per financial yearFacilitate meetings including budget meetings, AGMs, and trustee meetingsPrepare and distribute full meeting packs (agendas, financial reports, supporting documents)Chair or guide meetings in a professional and compliant mannerRecord accurate meeting minutes and ensure distribution within required timeframesEnsure implementation and tracking of all resolutions Financial OversightReview budgets, financial statements, and levy collectionsAssist trustees with budget preparation and approvalsMonitor arrears and cash flow managementEnsure correct allocation of income and expensesLiaise with accountants and auditors Compliance & GovernanceEnsure compliance with applicable legislation, including:Sectional Titles Schemes Management Act (STSMA)CSOS requirementsProperty Practitioners ActEnsure agendas and minutes are circulated via the property management systemUpload meeting minutes within prescribed legal timeframesMaintain and prepare audit files for each schemeEnsure all statutory submissions, insurance, and governance documentation are up to dateMaintain accurate and compliant records for all schemes System & Administrative ManagementManage and maintain property management systems (e.g. WeConnectU, MRI, PropData)Ensure accurate capturing and updating of owner, trustee, supplier, and financial informationOversee billing, debit orders, and statement distributionEnsure alignment between management systems and https://www.executiveplacements.com/Jobs/P/Portfolio-Manager-711635-Job-Search-04-01-2026-00-00-00-AM.asp?sid=gumtree

Executive Placements

Adelaide

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Job descriptionIntroductionWe are seeking a highly motivated and experienced Loan Administrator to join our dynamic team. The ideal candidate will be responsible for managing the full loan lifecycle, from origination to ongoing administration. This role requires someone with strong attention to detail, exceptional organizational skills, and the ability to work effectively in a fast-paced environment. If you're looking for an opportunity to apply your finance and loan management expertise, this is the perfect role for you!Duties & ResponsibilitiesAs a Loan Administrator, you will be responsible for:Loan Origination• Creating and maintaining application folders on the server• Saving and organizing documents in the correct format• Performing feasibility assessments (Deeds Office search, loan-to-value calculations)• Reviewing pre-approval documents as per the checklist• Drafting and saving proposals on the server• Performing funding costing model calculations• Sending proposals and pre-approval checklists to sales representatives• Following credit committee protocol (loan application reviews, amortization/repayment schedules, credit matrix, affordability assessments)Loan Management• Creating and updating loan statements and monthly summary reports• Capturing daily bank transactions and updating debit order reports• Maintaining monitoring, collections, and non-performing loan reports• Assisting sales representatives and managing agents with queries• Supporting the legal team in amending loan statements as requiredPortal Management• Uploading valuation documents to Google Drive• Updating loan asset spreadsheets quarterly• Uploading loan statements and ensuring completeness of documentation• Sourcing missing documents where requiredGeneral• Filing all documentation(quinn pay system experience will bbe an advantage)• Ensuring documents saved on the server follow the correct format• Updating repayment and amortization schedules• Maintaining mailing lists• Creating payment instructions• Assisting with ad-hoc requests and queriesExperience• working within a banking or financial environment will be an advantage• Experience with amortized cost, fair valuations, impairments, and discounted cash flows• Experience with creditors, cashbook, and general ledger reconciliationsSkills• Prioritization and time management• Excellent verbal and written communication• Exceptional attention to detail• Self-motivated and analytical• Proficient in MS Office Suite (advanced Excel an advantage)• Knowledge of accounting systems/programs (desirable)Package & RemunerationThe compensation package will be competitive and commensurate with experience. Interested?If you meet the above qualifications and are ready to take on a new challenge, we would love to hear from you! Please submit your application along with an updated CV and any supporting documents.

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Johannesburg CBD

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"debt collection agents" in South Africa

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Results for debt collection agents in "debt collection agents" in South Africa in South Africa