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1
Employer: Recharger
Recharger is a leading, national metering company based in La Lucia, Durban, KwaZulu Natal. Recharger is proud to have been voted the best prepaid electricity meter supplier in SA for the fourth year running. Recharger prides itself by offering clients 24/7 vending of electricity coupons, 365 days call centre support and being the leading vending network in South Africa. As a market leader in the industry, Recharger is looking to bring in talent to further enhance its growth and operational capabilities a Legal Administrator - Customer Support Position has become available within the Support Centre, to complete legal administrative responsibilitiesResponsibility:• The successful candidate will be responsible for, giving pro-active, professional, competent and effective legal support.
• The successful candidate must possess interpersonal skills in a business environment to deal with our multiple functional teams in a rapidly scaling Support Centre.
• Required to work independently as well as part of various teams and take on projects in addition to the daily day job.
• Strong written and verbal communication skills, with leadership capability.
• Provide legal advisory support, guidance, and information for all business units as well as the strategic support group on legal matters,
• Excellent analytical, organizational, leadership skills, business acumen and the ability to deal with client queries on demand.
• Knowledge of regulatory / commercial laws
• A critical thinker and good problem-solving ability
• Ability to work individually or as a team.
• be comfortable working in a fast-paced environment.
Candidate Requirements:
• Experience and Qualifications:
• Matric
• A bachelor’s degree in law – LLB or similar (Advantageous)
• Post articles experience – 1 - 2 years (Advantageous)
• Clear Credit and Criminal Record
Required Skills:
• Administration: 1 -2 years
• Commercial Law – 1 year or less
• Post articles – 1 – 2 years
Market related salary with company benefits
Job Reference #: CustomerSupportLegalAdministrator150923
17h
1
Employer: Recharger
Recharger is a leading, national metering company based in La Lucia, Durban, KwaZulu Natal. Recharger is proud to have been voted the best prepaid electricity meter supplier in SA for the fourth year running. Recharger prides itself by offering clients 24/7 vending of electricity coupons, 365 days call centre support and being the leading vending network in South Africa. As a market leader in the industry, Recharger is looking to bring in talent to further enhance its growth and operational capabilities a Technical Customer Support Agent - Electrical position has become available within the support centre.Responsibility:The successful candidate should possess the following:
• Knowledge and understanding of electrical wiring.
• Ability to efficiently engage with clients on general queries and support via email, WhatsApp and telephonically.
• Effectively provide clients with Municipal Electricity tariff rates
• Attention to detail.
• Ability to multi-task and ensure all queries are managed and resolved timeously.
• General administrative duties
• Ability to effectively work within a team as well as alone.
• Ability to work effectively with minimal supervision.
Candidate Requirements:
• Matric
• Must be computer literate.
• Basic Qualification in Electrical Engineering
• Customer service / call centre / general administration experience (advantageous)
• Ability to work weekends, public holidays and shifts.
• Clear Credit and Criminal Record
Required Skills:
Electrical Wiring – 1 year or less
Administration – 1 year or less
Market related salary with company benefits
Job Reference #: TechnicalCustomerSupportAgentElectrical150923Consultant Name: Recharger Recruitment
17h
1
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Recharger is a leading, national metering company based in La Lucia, Durban, KwaZulu Natal. Recharger is proud to have been voted the best prepaid electricity meter supplier in SA for the fourth year running. Recharger prides itself by offering clients 24/7 vending of electricity coupons, 365 days call centre support and being the leading vending network in South Africa. As a market leader in the industry, Recharger is looking to bring in talent to further enhance its growth and operational capabilities a Customer Support Agent - Team Leader position has become available within the support centre.Responsibility:This critical role is to ensure customer standards are met for the business. The successful candidate will be responsible for leading a highly dynamic team that is responsible for customer queries. The incumbent will ensure the team executes all queries and ensures these are resolved timeously and to a high degree of quality.
• Ability to lead and manage a high performing contact centre team.
• Required to work independently as well as part of various teams and take on projects in addition to the daily day job.
• Knowledge of contact centre platforms.
• Working knowledge on staffing and shift work.
• Provide sound customer service within a technical product environment.
• The successful candidate must possess interpersonal skills in a business environment to deal with our multiple functional teams in a rapidly scaling Support Centre.
• Excellent analytical, organizational, leadership skills, business acumen and the ability to deal with client queries on demand.
• Ability to meet team targets.
• A critical thinker and good problem-solving ability.
• be comfortable working in a fast-paced environment.
• Ability to multitask.
• Ability to manage stakeholder expectations.
• Strong written and verbal communication skills
Candidate Requirements:
• Experience and Qualifications:
• Matric
• Tertiary qualification (advantageous)
• Previous contact centre experience
• Clear Credit and Criminal Record
Required Skills:
Administration: 1 - 2 years
Management experience – 2 years or more
Customer service – 3 years or more
Market related salary with company benefitsJob Reference #: CustomerSupportteamleader150923 Consultant Name: Recharger Recruitment
17h
SavedSave
General Summary:
The position calls for a passionate and dedicated service administrator with sufficient
knowledge to administer.
Scheduling Load testing and Inspections commercial,
industrial Market
FUNCTIONS: The Core
Functions below will require a good knowledge and level of experience in the
below in order for the individual to operate independently and as part of a
team:
#General Administration#Book load test and Inspections schedules for
the team
#Contact clients
#Follow-up Calls appointments
#Handle reports and
quotations
#Service Administrator duties
#Contact Customers for existing and new business
#Control Administrator duties supporting
service.
#Technical interest where
required.
#Debtors Clerk Administrator
duties to support the service.
#Provide high level of
Customer Service REPORT TO: Directors and Branch Supervisor.
1d
1
SavedSave
This is
fitting for any individual willing to gain experience and earn something extra
while learning from highly experienced peers that will offer mentorship and
support.
You will be
expected to work remotely from 9AM – 3PM weekdays, and perform a weekly on-site
visit at a client, while shadowing your mentors who will prepare you for
passing certifications and learning new technologies.
Required:
-
an
interest in a career in IT
-
good
soft skills
-
an
appetite for on the job learning
Desired:
-
knowledge
of office 365
-
mild
understanding of basic networking
-
own
vehicle
Stipend will
be provided.
Candidates to
send 2 page CV to info@plugit.co.za
2d
Client Services Administrator (Contact Centre)
Cape
Town /Southern Suburbs (Office based
during the probation period)
Salary
Negotiable on experience (R12K - R15K CTC PM)
My client, a leading established Long-term Insurance Corporate
(Medical/Individual Life Insurance) are looking for an experienced Client Contact Centre Service Inbound Administrator
& A Medical/GAP Claims Assessor.
Fast paced, cutting edge – customer centric environment – providing
first line support to members re. Medical aid and Individual Life Insurance
queries.
Criteria:
Matric minimum +
MS Office literate2 years
Medical aid/Insurance experience / Medical Aid Client Services in an
Inbound Contact Centre
OR Medical Aid claims processing and administration
experience
And/ Or Individual Life Policy Admin. Knowledge and
exp.
GAP Claims
Assessing knowledge & experience (advantageous)Excellent written
and verbal communication skills, accompanied with good negotiation skills
and effective in dealing with customers, meeting their expectations.
KPIs
As
Client Contact Centre Service Consultant
To be logged onto the Client
Services inbound telephone queue and web touchpoint
• Resolve a minimum of 30 telephone calls per day - To strive to have
zero lost calls per day.
• Answering the telephone within 2 rings and resolving the client/broker
query/request in a professional and timeous manner.
• To respond to and resolve about 15 general/claim related correspondence
queries per day within a 24-hour turnaround time.
Please
email your CV to natalie@careerdynamics.co.za
7d
SavedSave
Our client in the Financial Industry is seeking a Customer Service Agent with a call-center background in client service and retention. This position will be based at their HQ in Sandton. SALARY: R18K per month cost-to-company. Duties:Manage a large number of incoming calls.Generate red alerts and escalation to management within a reasonable time frame.Building sustainable relationships and trust with customers through interactive communication.Obtain accurate valid and complete information by using the correct tools supplied.Meet customer team targets.Keep records of customer interactions, process customer complaints and file documents.Follow communication procedures, guidelines, and policies set by the Company.Handle customer complaints and provide appropriate solutions and alternatives within the time limits.Follow up and ensure the case is resolved within the time frame.Go the extra mile to engage with the customers to resolve their complaints.Requirements:Matric or higher tertiary qualificationMinimum 2 years in similar roleRead, Write and Speak EnglishProven customer support experience or experience as a Client Service RepresentativeStrong phone contact handling skill and active listeningExcellent communication skillsKindly email your CV, together with copies of your ID, academic qualifications and Driver's License to jobs@careernet.co.zaOnly shortlisted Candidates will be contacted. Should you not hear from us within a period of 30-days from date of advertisement, please consider your application as unsuccessful.
20d
Medical/GAP
Claims Assessor - Client ServicesInbound Contact Centre
Southern
Suburbs, Cape Town (Office based)
Salary Negotiable on
experience (R12K - R18 K CTC PM)
My client, a leading established Long-term
Insurance Corporate (Medical/Individual Life Insurance) are looking for an experienced
Medical/GAP Claims Assessor.
Fast paced, cutting edge – customer
centric environment – providing first line support to members re. Medical aid
and Individual Life Insurance queries.
Criteria:
Matric minimum + MS Office literate
Must have 2 years medical aid/insurance experience (Inbound Contact Centre) with Medical Aid claims processing and
administration experience. GAP Claims Assessing knowledge & experience (advantageous)
KPIs
As
Medical/GAP Claims Assessor - Dealing with Medical Gap products and communicating
with Medical Aid Schemes, Doctors & Hospitals.
To assess, verify and update all personal contact
information for clients including the Medical Aid details and latest
claim.Interacting with medical aids/ medical practitioners
regarding medical history and accounts required relevant to assessing the
claim. Arranging for priority claim investigations and
escalations. To assess the validity of the claim in accordance
with the terms and conditions of the client’s policy document and to make
the relevant claim notes on the system.
Please email
your CV to natalie@careerdynamics.co.za
7d
SavedSave
SUPPORT AGENT VACANCY: We are a dynamic and passionate team of individuals specialising in Digital Solutions since 2008; and we need someone equally energised to join our team. The successful candidate will be based at our Umhlanga head office, working Monday - Friday 08h00 - 16h30. SUPPORT AGENT ROLE: Our customers deserve service excellence and that is each Support Agent's primary goal - providing excellent service to our clients. Support Agents are assigned a Network or Multiple Networks based on network size and complexity.
They are individually responsible andaccountable for the overall support management of their network/s. Support Agent Responsibilities includes: Using and maintaining various Software CMS programs
Calling stores to remotely troubleshoot
Communicating with on-site technicians to troubleshoot.
Adhering to the network budget for on-site technicians. Support Agents will be required to provide feedback on amounts spent per month on technicians. Support Agents will be required to provide feedback on stores with repeated calls and call-outs. Support Agents will be required to provide feedback and suggestions regarding "problem" stores. Support Agents will be required to keep network/s details up to date on the various software CMS programs, Asana, Freshdesk and Vodacom Spend Manager. Key Performance Indicators will be based on the Freshdesk ticketing system SLA and the maintenance of network details. The Company's SLA is currently in line with the Freshdesk ticketing system SLA. APPLICANT REQUIREMENTS: A Matriculant senior certificate (mandatory) Min. 2 years of work experience Computer literate (mandatory) Excellent telephone skills Well-spoken and well-written Systematic way of workingHigh level of efficiency Work well under pressure Capable of handling tasks without micro-management Ability to speak Zulu or Afrikaans is advantageous Call centre experience advantageous Experience with Freshdesk, Asana software is advantageous Email CV to: Hello@bbmdigital.co.zaWebsite: www.bbmdigital.co.za
23d
1
Job descriptionLooking for a target driven and enthusiastic Salesman to join our office in Kuilsriver. The purpose of this position is to meet all sales targets and maintain great customer satisfaction at all times. The successful candidate would need to have good communication. This position reports to the Owner. Key Performance Indicators will include, but not limited to; • Manage customer/counter sales and ensure that optimal customer potential is achieved. • Achieve the sales target set • Plan, forecast and report on sales potentials by customers. • Report all customer information regarding delivery sales and account problems. • Achieve revenue targets and ensuring that new business is generated by growing customer base • Build and strengthen customer relationships. • Receive inbound customer sales inquiries • Provide quotations, product and service information • Provide support and pricing details in response to inbound enquiries • Assist Owner with daily running of business. Arrange deliveries ,collections and admin.Fast learner. Preference code 8 Drivers license. Sober Habits. Previous experience in Building/construction industry would be advantagesJob Type: Full-timeSalary: From R5000.00 per monthAbility to commute/relocate:CV can be send to rzhirerepairs@gmail.comI AM INTERESTED WILL NOT BE EXEPTED MUST SEND CV .Language:English / Afrikaans (Preferred)
22d
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