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Client Services Administrator (Contact Centre)
Cape
Town /Southern Suburbs (Office based
during the probation period)
Salary
Negotiable on experience (R12K - R15K CTC PM)
My client, a leading established Long-term Insurance Corporate
(Medical/Individual Life Insurance) are looking for an experienced Client Contact Centre Service Inbound Administrator
& A Medical/GAP Claims Assessor.
Fast paced, cutting edge – customer centric environment – providing
first line support to members re. Medical aid and Individual Life Insurance
queries.
Criteria:
Matric minimum +
MS Office literate2 years
Medical aid/Insurance experience / Medical Aid Client Services in an
Inbound Contact Centre
OR Medical Aid claims processing and administration
experience
And/ Or Individual Life Policy Admin. Knowledge and
exp.
GAP Claims
Assessing knowledge & experience (advantageous)Excellent written
and verbal communication skills, accompanied with good negotiation skills
and effective in dealing with customers, meeting their expectations.
KPIs
As
Client Contact Centre Service Consultant
To be logged onto the Client
Services inbound telephone queue and web touchpoint
• Resolve a minimum of 30 telephone calls per day - To strive to have
zero lost calls per day.
• Answering the telephone within 2 rings and resolving the client/broker
query/request in a professional and timeous manner.
• To respond to and resolve about 15 general/claim related correspondence
queries per day within a 24-hour turnaround time.
Please
email your CV to natalie@careerdynamics.co.za
7d
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Key Responsibilities:-Respond professionally to clients via chat, email & phone queries. Skills, Knowledge, and Experience:-Ability to speak and communicate fluently in English & Dutch. Salary:-R30 000 Basic + Commission structure Location:-Cape Town City or Claremont (hybrid role) Industry:-Telecommunication To apply kindly send your updated CV to info@jai.co.za
1mo
Call Centre Agent: Consultation and pre-sales.
We are currently hiring Native German speakers to join a company in CapeTown. The available vacancy is a work from home position.
THE OFFER:
Work from home
Internet cost contribution
Electricity cost contribution
German working hours
Salary: R25 000.00 per month plus benefits.
Start date: ASAP
REQUIREMENTS:
Native level fluency in the German language; Verbal & Written skills essential.
Permanent residence permit, General Work visa and South African ID holders only.
Flexibility to work required shifts.
Excellent customer service skills are essential. Experience in outbound sales calling and are familiar with providing telephonic consultations to interested parties.
Excellent Computer literacy & technical skills.
Knowledge & experience with MS Office and ERP (Enterprise Resourcing System).
No criminal record.
If interested in the position please kindly forward your CV to; paul@simglobalgroup.co.za
1d
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