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ENVIRONMENT:A growing technology services company based in Paarden Eiland is looking for a Customer Support & IT Support Desk Coordinator to join their small, collaborative team of approximately 12–15 staff members. This role is ideal for someone with strong customer service skills who enjoys working in a fast-paced support environment, managing incoming client requests and coordinating technical support activities. You will play a key role in ensuring clients receive efficient and professional support while assisting with ticket management and technician scheduling. DUTIES:Answer and manage incoming client calls professionally.Log and manage support tickets through Zendesk.Coordinate and schedule technician callouts and manage technician diaries.Ensure tickets are updated and resolved within service timelines.Maintain accurate client information within the CRM system.Provide professional support to high-profile clients.Act as the central coordination point between clients and technical teams.Assist with general support desk administration and communication. REQUIREMENTS:Previous experience in a customer support, helpdesk, or service coordination role.Experience working with ticketing systems such as Zendesk.CRM experience is essential.Strong client-facing communication and customer service skills.Ability to handle high volumes of calls and support requests.Highly organised with strong attention to detail.Professional and confident when dealing with high-profile clients.Ability to work well within a small team environment.
https://www.jobplacements.com/Jobs/C/Customer-Support--IT-Support-Desk-Coordinator--C-1271055-Job-Search-03-12-2026-03-00-17-AM.asp?sid=gumtree
9d
Job Placements
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Customer Support & E-commerce Operations ExecutiveJoin a team integrating AI-powered tools with premium, human-led customer experience for a leading supplier of new and refurbished technology systems.Cape Town (In Office), R20 000/monthAbout Our ClientThe company is among Europes leading independent suppliers of new and refurbished technology systems, specializing in premium second-life hardware alongside selected Windows and Android devices. It operates across the UK and Europe, managing multiple international e-commerce platforms and direct-to-consumer channels to serve customers worldwide.The Role: Customer Support & E-commerce Operations ExecutiveThis role exists to balance high-quality customer support with operational intelligence in an office-based, hot-desk environment. Working closely with the UK-based Customer Service Lead and operations team, the position focuses on managing customer engagement through AI-assisted tools and professional messaging while providing first-line intelligence on customer trends and emerging risks.Key ResponsibilitiesManage customer queries via email and marketplace messaging systems.Review and oversee AI-assisted responses to ensure 100% accuracy and brand alignment.Handle escalated or complex queries including returns, warranty cases, and technical product specifications.Liaise with fulfilment and logistics teams to resolve cases efficiently.Act as first-line intelligence by proactively flagging patterns in returns, warranty claims, or delivery delays.Provide structured feedback and data insights to UK management to support process improvements.About YouExcellent written communication skills with the ability to translate complex logistics or technical issues into clear customer experiences.Meticulous attention to detail for reviewing AI-assisted responses and managing warranty cases.Analytical and proactive mindset with a passion for data analytics.Ability to communicate professionally via email and marketplace messaging systems.
https://www.jobplacements.com/Jobs/C/Customer-Support--E-commerce-Operations-Executive-1272131-Job-Search-3-16-2026-8-56-08-AM.asp?sid=gumtree
5d
Job Placements
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Purpose of the jobTo handle all complaints received in accordance with regulatory guidelines, client service levels and company standards, ensuring that customers get a fair and independent review of any concerns raised. Complaints will be handled from escalations from policyholders and representatives via the complaints procedure. Key Responsibilities· To respond to all complaints received by our customers and representatives, meetingour obligations as a company and our governing regulations.· To adhere to all company protocols and procedures· To adhere to FCA and CBI rules and Non UK regulations.· To carryout full thorough and fair investigations of all complaints received.· Manage own workloads in a smart and effective way.· Highlight any customer experience or TCF issues whilst carrying out investigations witha view to preventing future complaints.· To keep accurate and detailed records of all complaints, following correct company procedure. · To keep up to date with all internal knowledge and processes followed within our operations teams, to ensure you are up to date with all the latest FCA regulations. · Escalate training and competency issues to the Complaints Manager and relevant Team Leaders. · To ensure that all effort is made to discuss the complaint and the subsequent outcome with the complainant. · To carry out any other ad hoc duties consistent with the position that may be required. Knowledge, skills, and experience required· Knowledge and understanding of travel claims/products and or assistance experience(Essential).· An understanding of Personal accident products and industry (Desirable).· Knowledge and understanding of complaint handling and insurance regulation, FCAguidelines (Essential).· An understanding and knowledge of the FOS and FSPO (Desirable)· Excellent verbal and written communication skills (Essential).· Excellent customer service skills (Essential).· Confident in dealing with deadlines and delivering to targets and objectives.· Attention to detail with good time management.· Computer literate.· Adaptable to change and flexibility to deal with any tasks as required and a good teamworker.Person Specification· Self- motivated with the ability to work on their own initiative and to manage thework assigned to them· Providing excellent customer service with a passion
https://www.jobplacements.com/Jobs/C/Customer-Relations-Executive-1271033-Job-Search-3-12-2026-5-33-56-AM.asp?sid=gumtree
9d
Job Placements
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Marketing Graphic DesignerProduce high-quality design under pressure while managing multiple marketing projects and reporting to the Head of Design.Century City (4 days in office), 8:30 - 5:30, R21 000/monthAbout Our ClientThe company operates a website featuring store discounts and travel deals. The office environment is described as a hub of fun and creativity that utilizes a smart-casual dress code.The Role: Marketing Graphic DesignerThe purpose of this role is to design engaging marketing assets and develop creative campaign concepts from initial idea through to final delivery. The role exists to ensure creative alignment with brand strategy and marketing objectives across all touchpoints, including social platforms, digital advertising channels, and mobile apps. The focus areas include producing both static and motion content while collaborating closely with content and marketing teams.Key ResponsibilitiesHold 3+ years of experience within an in-house design department or agency environment.Design engaging marketing assets across social platforms and digital advertising channels, including static and motion content.Create visually compelling email banners and promotional graphics to drive engagement.Develop and execute creative campaign concepts, ensuring alignment with brand strategy.Produce motion graphics and short-form animations using tools such as Adobe After Effects.Design mobile app promotional assets to support marketing initiatives and user engagement.Collaborate with content and marketing teams to deliver cohesive creative work.Manage own workload with awareness of multiple projects and report to the Head of Design.About You3+ years of experience within an in-house design department or agency environment.Graphic Design degree or related preferable.Fluency in the Adobe Suite, specifically Photoshop, Illustrator, InDesign, and After Effects.Confident across typography, layout, art direction, and basic motion.Understanding of the differences between print and digital design.Great initiative, problem-solving skills, and high attention to detail.Communicative when presenting work and internally with the team.Figma skills are a plus.Photography or videography skills are desirable but not essential.Marketing experience is desirable but not essential.
https://www.jobplacements.com/Jobs/M/Marketing-Graphic-Designer-1273699-Job-Search-3-20-2026-6-43-06-AM.asp?sid=gumtree
1d
Job Placements
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