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Results for call centre inbound in Find Customer Serivce Jobs in Western Cape
Client
Contact Centre Services Administrator
Cape
Town /Southern Suburbs (Office based
during the probation period)
Salary
Negotiable on experience (R12K - R15K CTC PM)
My client, a leading established Long-term Insurance Corporate
(Medical/Individual Life Insurance) are looking for an experienced Client Contact Centre Service Inbound Administrator
& A Medical/GAP Claims Assessor.
Fast paced, cutting edge – customer centric environment – providing
first line support to members re. Medical aid and Individual Life Insurance
queries.
Criteria:
Matric minimum +
MS Office literate2 years
Medical aid/Insurance experience / Medical Aid Client Services in an
Inbound Contact Centre
OR Medical Aid claims processing and administration
experience
And/ Or Individual Life Policy Admin. Knowledge and
exp.
GAP Claims
Assessing knowledge & experience (advantageous)Excellent written
and verbal communication skills, accompanied with good negotiation skills
and effective in dealing with customers, meeting their expectations.
KPIs
As
Client Contact Centre Service Consultant
To be logged onto the Client
Services inbound telephone queue and web touchpoint
• Resolve a minimum of 30 telephone calls per day - To strive to have
zero lost calls per day.
• Answering the telephone within 2 rings and resolving the client/broker
query/request in a professional and timeous manner.
• To respond to and resolve about 15 general/claim related correspondence
queries per day within a 24-hour turnaround time.
Please
email your CV to natalie@careerdynamics.co.za
8d
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