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1
Employer: Recharger
Recharger is a leading, national metering company based in La Lucia, Durban, KwaZulu Natal. Recharger is proud to have been voted the best prepaid electricity meter supplier in SA for the fourth year running. Recharger prides itself by offering clients 24/7 vending of electricity coupons, 365 days call centre support and being the leading vending network in South Africa. As a market leader in the industry, Recharger is looking to bring in talent to further enhance its growth and operational capabilities a Technical Customer Support Agent - Electrical position has become available within the support centre.Responsibility:The successful candidate should possess the following:
• Knowledge and understanding of electrical wiring.
• Ability to efficiently engage with clients on general queries and support via email, WhatsApp and telephonically.
• Effectively provide clients with Municipal Electricity tariff rates
• Attention to detail.
• Ability to multi-task and ensure all queries are managed and resolved timeously.
• General administrative duties
• Ability to effectively work within a team as well as alone.
• Ability to work effectively with minimal supervision.
Candidate Requirements:
• Matric
• Must be computer literate.
• Basic Qualification in Electrical Engineering
• Customer service / call centre / general administration experience (advantageous)
• Ability to work weekends, public holidays and shifts.
• Clear Credit and Criminal Record
Required Skills:
Electrical Wiring – 1 year or less
Administration – 1 year or less
Market related salary with company benefits
Job Reference #: TechnicalCustomerSupportAgentElectrical150923Consultant Name: Recharger Recruitment
8h
1
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Recharger is a leading, national metering company based in La Lucia, Durban, KwaZulu Natal. Recharger is proud to have been voted the best prepaid electricity meter supplier in SA for the fourth year running. Recharger prides itself by offering clients 24/7 vending of electricity coupons, 365 days call centre support and being the leading vending network in South Africa. As a market leader in the industry, Recharger is looking to bring in talent to further enhance its growth and operational capabilities a Customer Support Agent - Team Leader position has become available within the support centre.Responsibility:This critical role is to ensure customer standards are met for the business. The successful candidate will be responsible for leading a highly dynamic team that is responsible for customer queries. The incumbent will ensure the team executes all queries and ensures these are resolved timeously and to a high degree of quality.
• Ability to lead and manage a high performing contact centre team.
• Required to work independently as well as part of various teams and take on projects in addition to the daily day job.
• Knowledge of contact centre platforms.
• Working knowledge on staffing and shift work.
• Provide sound customer service within a technical product environment.
• The successful candidate must possess interpersonal skills in a business environment to deal with our multiple functional teams in a rapidly scaling Support Centre.
• Excellent analytical, organizational, leadership skills, business acumen and the ability to deal with client queries on demand.
• Ability to meet team targets.
• A critical thinker and good problem-solving ability.
• be comfortable working in a fast-paced environment.
• Ability to multitask.
• Ability to manage stakeholder expectations.
• Strong written and verbal communication skills
Candidate Requirements:
• Experience and Qualifications:
• Matric
• Tertiary qualification (advantageous)
• Previous contact centre experience
• Clear Credit and Criminal Record
Required Skills:
Administration: 1 - 2 years
Management experience – 2 years or more
Customer service – 3 years or more
Market related salary with company benefitsJob Reference #: CustomerSupportteamleader150923 Consultant Name: Recharger Recruitment
8h
1
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We are
seeking a proficient Debt Review Administrator to join our team. The ideal
candidate must have experience in debt review administration, particularly in
handling legal processes (filing of NCT Apps & Magistrate Apps), Capturing
& chasing of COB’s, and providing exceptional client services. If you have
a knack for negotiations, excellent client relations services, possess
excellent communication skills, and thrive in a regulated environment, we want
to hear from you.
Responsibilities:
Process
legal administration related to debt review efficiently and accurately.
Provide
outstanding client services, ensuring clear, respectful, and persuasive
communication via telephone and written correspondence.
Utilize
negotiation skills to reach favorable outcomes for both clients and the
company.
Demonstrate
proficiency in operating computer systems and peripherals at acceptable speeds.
Undertake
additional duties as required beyond the scope of the job.
Maintain
accurate records and systems, ensuring precision and attention to detail.
Display
numeracy and literacy skills to prevent errors in tasks.
Experience
Required:
Previous
experience in debt review administration is essential.
Prior
customer service experience is highly desirable.
Familiarity
with working in a regulated environment is preferred.
Matric
Behavioral
Traits Required:
Exhibit a
high degree of patience and assertiveness with excellent rapport-building
skills.
Actively
participate in team activities, contributing positively to team dynamics.
Take pride
in work and demonstrate a commitment to quality assurance, setting an example
for others.
Maintain
effective time management skills to meet deadlines efficiently.
Possess a
positive attitude.
Display
effective emotional intelligence (EQ) in dealing with various situations.
Be a
flexible team player who is self-motivated and adaptable to changing
circumstances.
If you meet
these qualifications and are ready to contribute to a dynamic team environment,
please submit your resume and cover letter to info@debthelper.co.za / bongo@debthelper.co.za
We look forward to welcoming the newest member of our
team!
16d
1
We are an online store based in Musgrave and are currently seeking a dynamic and proactive Customer Service Representative to join our team at our warehouse. The role involves handling customer service queries, managing social media interactions, promptly responding to calls and emails, and taking charge of any situations that may arise. We are looking for an individual who can oversee daily operations, demonstrate initiative, and uphold honesty and hard work.This unique position extends beyond the conventional customer service role, as it encompasses the vital responsibility of incorporating customer feedback into our operational processes. Working directly from our warehouse, you'll not only be the frontline of communication with our customers through various platforms but also be responsible for liaising with our packing staff to adjust and amend orders based on customer input. This role is as challenging as it is rewarding, requiring a candidate who thrives under pressure and can navigate the fast-paced environment of our operations. However, there is an opportunity for growth within our company, offering the chance to grow through the ranks by demonstrating dedication, skill, and a passion for excellence in customer service.Key Responsibilities:- Addressing customer service queries promptly and effectively- Managing and responding to social media queries professionally- Handling incoming calls and emails in a timely manner- Taking charge and resolving any issues that arise during operations- Process customer feedback meticulously and coordinate with the packing staff to adjust orders accordingly- Navigating daily challenges with a cool head and a problem-solving attitudeRequirements:- Strong initiative and ability to take control of stressful situations- Honesty, reliability, and a strong work ethic- Experience in a similar role is advantageous- Willingness to learn and be trained - Availability to work from Monday to Friday, 9:00 AM to 4:00 PM.Salary is negotiable based on experience. In this role, you will find a challenging yet rewarding environment where your efforts are recognized and rewarded with competitive compensation and opportunities for advancement.If you believe you have the qualities and skills required for this role, please submit your application along with a detailed resume to hebrahim722@gmail.com. We look forward to welcoming a new member to our team who shares our passion for exceptional customer service and operational excellence.
22d
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