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Recharger is a leading, national metering company based in La Lucia, Durban, KwaZulu Natal. Recharger is proud to have been voted the best prepaid electricity meter supplier in SA for the fourth year running. Recharger prides itself by offering clients 24/7 vending of electricity coupons, 365 days call centre support and being the leading vending network in South Africa. As a market leader in the industry, Recharger is looking to bring in talent to further enhance its growth and operational capabilities a Customer Support Agent - Team Leader position has become available within the support centre.Responsibility:This critical role is to ensure customer standards are met for the business. The successful candidate will be responsible for leading a highly dynamic team that is responsible for customer queries. The incumbent will ensure the team executes all queries and ensures these are resolved timeously and to a high degree of quality.
• Ability to lead and manage a high performing contact centre team.
• Required to work independently as well as part of various teams and take on projects in addition to the daily day job.
• Knowledge of contact centre platforms.
• Working knowledge on staffing and shift work.
• Provide sound customer service within a technical product environment.
• The successful candidate must possess interpersonal skills in a business environment to deal with our multiple functional teams in a rapidly scaling Support Centre.
• Excellent analytical, organizational, leadership skills, business acumen and the ability to deal with client queries on demand.
• Ability to meet team targets.
• A critical thinker and good problem-solving ability.
• be comfortable working in a fast-paced environment.
• Ability to multitask.
• Ability to manage stakeholder expectations.
• Strong written and verbal communication skills
Candidate Requirements:
• Experience and Qualifications:
• Matric
• Tertiary qualification (advantageous)
• Previous contact centre experience
• Clear Credit and Criminal Record
Required Skills:
Administration: 1 - 2 years
Management experience – 2 years or more
Customer service – 3 years or more
Market related salary with company benefitsJob Reference #: CustomerSupportteamleader150923 Consultant Name: Recharger Recruitment
2d
1
Employer: Recharger
Recharger is a leading, national metering company based in La Lucia, Durban, KwaZulu Natal. Recharger is proud to have been voted the best prepaid electricity meter supplier in SA for the fourth year running. Recharger prides itself by offering clients 24/7 vending of electricity coupons, 365 days call centre support and being the leading vending network in South Africa. As a market leader in the industry, Recharger is looking to bring in talent to further enhance its growth and operational capabilities a Technical Customer Support Agent - Electrical position has become available within the support centre.Responsibility:The successful candidate should possess the following:
• Knowledge and understanding of electrical wiring.
• Ability to efficiently engage with clients on general queries and support via email, WhatsApp and telephonically.
• Effectively provide clients with Municipal Electricity tariff rates
• Attention to detail.
• Ability to multi-task and ensure all queries are managed and resolved timeously.
• General administrative duties
• Ability to effectively work within a team as well as alone.
• Ability to work effectively with minimal supervision.
Candidate Requirements:
• Matric
• Must be computer literate.
• Basic Qualification in Electrical Engineering
• Customer service / call centre / general administration experience (advantageous)
• Ability to work weekends, public holidays and shifts.
• Clear Credit and Criminal Record
Required Skills:
Electrical Wiring – 1 year or less
Administration – 1 year or less
Market related salary with company benefits
Job Reference #: TechnicalCustomerSupportAgentElectrical150923Consultant Name: Recharger Recruitment
2d
1
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Hardware Counter Sales RepResponsibility:Hardware Counter Sales Rep. R10 000 CTC. Umhlanga. High energy, customer focused individual who works well as part of a team. Previous experience in a hardware or technical environment required. Able to engage customers and meet and exceed sales targets through effective communication. Process orders promptly and resolving customer enquiries. Well presented and proactive individual. No credit or criminal records. Able to work on a Saturday.
If you do not receive a response from us within two weeks of applying, please consider your application unsuccessful.Salary: R10 000 CTCConsultant Name: Nicki Bigham
2d
1
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Hi my name is karabo. I worked as sale consultant, supervisor in retail for more than 5 years. I've got the experience as was always working next to my manager most time and dealing management work for the store . I'm highly focused and make means to excel what I'm catered to complete. Good selling skills and mend targets energetic and people's person. I'll be greatful if I'm seeing as good candidate. I'm available anytime I'm around pretoria.
13d
1
Position available immediately, must be Jeffrey's Bay based. Send CV to hallofvision@gmail.com.
15d
Medical/GAP
Claims Assessor - Client Services & Client Services Administrator (I NBOUND Contact Centre)
Southern
Suburbs, Cape Town (Office based)
Salary Negotiable on
experience (R12K - R18 K CTC PM)
My client, a leading established Long-term
Insurance Corporate (Medical/Individual Life Insurance) are looking for an experienced
Medical/GAP Claims Assessor.
Fast paced, cutting edge – customer
centric environment – providing first line support to members re. Medical aid
and Individual Life Insurance queries.
Criteria:
Matric minimum + MS Office literate
Must have 2 years medical aid/insurance experience (Inbound Contact Centre) with Medical Aid claims processing and
administration experience. GAP Claims Assessing knowledge & experience (advantageous)
KPIs
As
Medical/GAP Claims Assessor - Dealing with Medical Gap products and communicating
with Medical Aid Schemes, Doctors & Hospitals.
To assess, verify and update all personal contact
information for clients including the Medical Aid details and latest
claim.Interacting with medical aids/ medical practitioners
regarding medical history and accounts required relevant to assessing the
claim. Arranging for priority claim investigations and
escalations. To assess the validity of the claim in accordance
with the terms and conditions of the client’s policy document and to make
the relevant claim notes on the system. Client Contact Centre Service Inbound Administrator Negotiable on experience (R12K - R15K CTC PM)
My client, a leading established Long-term Insurance Corporate
(Medical/Individual Life Insurance) are looking for an experienced Client Contact Centre Service Inbound Administrator
Fast paced, cutting edge – customer centric environment – providing
first line support to members re. Medical aid and Individual Life Insurance
queries.
Criteria:Matric minimum + MS Office literate2 years
Medical aid/Insurance experience / Medical Aid Client Services in an
Inbound Contact Centre OR Medical Aid claims processing and administrationexperience And/ Or Individual Life Policy Admin. Knowledge andexp.GAP Claims Assessing knowledge & experience (advantageous)Excellent written
and verbal communication skills, accompanied with good negotiation skills
and effective in dealing with customers, meeting their expectations.
KPIsAs Client Contact Centre Service Consultant To be logged onto the ClientServices inbound telephone queue and web touchpoint • Resolve a minimum of 30 telephone calls per day - To strive to have
zero lost calls per day. • Answering the telephone within 2 rings and resolving the client/broker
query/request in a professional and timeous manner. • To respond to and resolve about 15 general/claim related correspondence
queries per day within a 24-hour turnaround time.
Please email your CV to natalie@careerdynamics.co.za
3h
1
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Key Responsibilities:-Respond professionally to clients via chat, email & phone queries. Skills, Knowledge, and Experience:-Ability to speak and communicate fluently in English & Dutch. Salary:-R30 000 Basic + Commission structure Location:-Cape Town City or Claremont (hybrid role) Industry:-Telecommunication To apply kindly send your updated CV to info@jai.co.za
1mo
Call Centre Agent: Consultation and pre-sales.
We are currently hiring Native German speakers to join a company in CapeTown. The available vacancy is a work from home position.
THE OFFER:
Work from home
Internet cost contribution
Electricity cost contribution
German working hours
Salary: R25 000.00 per month plus benefits.
Start date: ASAP
REQUIREMENTS:
Native level fluency in the German language; Verbal & Written skills essential.
Permanent residence permit, General Work visa and South African ID holders only.
Flexibility to work required shifts.
Excellent customer service skills are essential. Experience in outbound sales calling and are familiar with providing telephonic consultations to interested parties.
Excellent Computer literacy & technical skills.
Knowledge & experience with MS Office and ERP (Enterprise Resourcing System).
No criminal record.
If interested in the position please kindly forward your CV to; paul@simglobalgroup.co.za
2d
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