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Our client in the Financial Industry is seeking a Customer Service Agent with a call-center background in client service and retention. This position will be based at their HQ in Sandton. SALARY: R18K per month cost-to-company. Duties:Manage a large number of incoming calls.Generate red alerts and escalation to management within a reasonable time frame.Building sustainable relationships and trust with customers through interactive communication.Obtain accurate valid and complete information by using the correct tools supplied.Meet customer team targets.Keep records of customer interactions, process customer complaints and file documents.Follow communication procedures, guidelines, and policies set by the Company.Handle customer complaints and provide appropriate solutions and alternatives within the time limits.Follow up and ensure the case is resolved within the time frame.Go the extra mile to engage with the customers to resolve their complaints.Requirements:Matric or higher tertiary qualificationMinimum 2 years in similar roleRead, Write and Speak EnglishProven customer support experience or experience as a Client Service RepresentativeStrong phone contact handling skill and active listeningExcellent communication skillsKindly email your CV, together with copies of your ID, academic qualifications and Driver's License to jobs@careernet.co.zaOnly shortlisted Candidates will be contacted. Should you not hear from us within a period of 30-days from date of advertisement, please consider your application as unsuccessful.
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We're hiring Customer Service Reps!! We are looking for a energetic, positive, proactive individual to come and work with our exciting team. What you would do in the role:• Travel to, Communicate with and Train our customers with our suite of products or services designed specifically to provide impact in a retail pharmacy;• Provide advice making the most of these products or services to increase productivity, customer retention and revenue with a pharmacy;• Answering all questions about properly using or accessing the tools included in the suite;• Take and process orders for additional products and add-on services;• Listen to concerns and working to resolve their issues. This is NOT a traditional sales position. This is a Customer Service representative position. We visit over 300 pharmacies monthly to provide business analytics, marketing tools and other retail services. Our Cape Town branch also services Western Cape and Namibia The successful candidate must meet the following requirements: Matric or equivalent qualification. Experience in a deadline driven environment. Must have strong retail experience Knowledge of pharmacy software and systems Should be tech savvy Strong computer skills with MS Office experience. Ability to work independently and in a pressurized environment. Good inter-personal skills and able to deal with customers. Attention to detail. Must be prepared to work overtime when necessary. NB - Valid driver's license – NB. NB – OWN Vehicle – NB. Happy disposition with a go-getter attitude.Forward your CV to cv.wecare@gmail.com should you meet these requirements. Kindly use this reference in your subject line: CSRCT2024APRIL
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