Please note that our Terms of Use and Privacy Notice are applicable.
On Promotion in Jobs
Some search tips we've found useful:
- Check the spelling of your search terms
- Use fewer or more general search terms
- Try browsing a category related to your search terms
Ads in other locations
1
Our client specialises in end-to-end engagement solutions using a holistic approach that connects employees, sales and channel partners, and customers. They are recruiting for an experienced and motivated Support Consultant to join their dynamic team at their Westlake office.
Responsibilities:
• Answer and/or initiating customer interactions, responding to customer needs in a professional, service-orientated manner
• Constantly meeting organizational service level agreements by taking appropriate actions to resolve customer queries
• Assess customer concerns by eliciting the relevant and sufficient information to enable an accurate, appropriate and timely resolution
• Follow appropriate procedures providing solutions to all customer interactions, tailored to the needs of the individual customer
• Provide feedback to the customer on actions taken to ensure appropriate magical levels of customer service
• Remain current with product, system, process and policy knowledge
• Escalate complex problems and difficult situations when required
• Diffuse difficult situations and managing the flow of the call and maintaining control all while navigating the necessary business systems
• Check customer details to ensure accuracy and relevance to the service interventions
Qualification and Experience:
• Good verbal (English, Zulu, Sotho and Xhosa) and written communication and customer service skills
• Attentive listener with a professional approach
• Good attention to detail and data accuracy
• Adaptable and flexible, adapts style to align to cultural differences
• Knowledge of standard rules, procedures, and operations within a contact Centre environment
• Ability to solve basic problems which may be varied but similar
• Ability to fact find to gain a full understanding of an issue and consider most appropriate response
• Ability to work effectively in a team to support the achievement of objectives
• Demonstrates the ability and passion to learn
• Matric or NQF Level 4
• Minimum one-year high pressured customer service environment
• Experience with the prompt resolution of complaints Salary: Market related
Working hours: 08:00 17:00 Monday to Friday, Saturday 08:00 to 12h00
Location: Head Office based in the Westlake area
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202609 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants a...Job Reference #: 202609
4h
1
Recharger is a leading, national metering company based in La Lucia, Durban, KwaZulu Natal. Recharger is proud to have been voted the best prepaid electricity meter supplier in SA for the fourth year running. Recharger prides itself by offering clients 24/7 vending of electricity coupons, 365 days call centre support and being the leading vending network in South Africa. As a market leader in the industry, Recharger is looking to bring in talent to further enhance its growth and operational capabilities a Customer Support Agent - Team Leader position has become available within the support centre.Responsibility:This critical role is to ensure customer standards are met for the business. The successful candidate will be responsible for leading a highly dynamic team that is responsible for customer queries. The incumbent will ensure the team executes all queries and ensures these are resolved timeously and to a high degree of quality.
• Ability to lead and manage a high performing contact centre team.
• Required to work independently as well as part of various teams and take on projects in addition to the daily day job.
• Knowledge of contact centre platforms.
• Working knowledge on staffing and shift work.
• Provide sound customer service within a technical product environment.
• The successful candidate must possess interpersonal skills in a business environment to deal with our multiple functional teams in a rapidly scaling Support Centre.
• Excellent analytical, organizational, leadership skills, business acumen and the ability to deal with client queries on demand.
• Ability to meet team targets.
• A critical thinker and good problem-solving ability.
• be comfortable working in a fast-paced environment.
• Ability to multitask.
• Ability to manage stakeholder expectations.
• Strong written and verbal communication skills
Candidate Requirements:
• Experience and Qualifications:
• Matric
• Tertiary qualification (advantageous)
• Previous contact centre experience
• Clear Credit and Criminal Record
Required Skills:
Administration: 1 - 2 years
Management experience – 2 years or more
Customer service – 3 years or more
Market related salary with company benefitsJob Reference #: CustomerSupportteamleader150923 Consultant Name: Recharger Recruitment
5h
1
Employer: Recharger
Recharger is a leading, national metering company based in La Lucia, Durban, KwaZulu Natal. Recharger is proud to have been voted the best prepaid electricity meter supplier in SA for the fourth year running. Recharger prides itself by offering clients 24/7 vending of electricity coupons, 365 days call centre support and being the leading vending network in South Africa. As a market leader in the industry, Recharger is looking to bring in talent to further enhance its growth and operational capabilities a Technical Customer Support Agent - Electrical position has become available within the support centre.Responsibility:The successful candidate should possess the following:
• Knowledge and understanding of electrical wiring.
• Ability to efficiently engage with clients on general queries and support via email, WhatsApp and telephonically.
• Effectively provide clients with Municipal Electricity tariff rates
• Attention to detail.
• Ability to multi-task and ensure all queries are managed and resolved timeously.
• General administrative duties
• Ability to effectively work within a team as well as alone.
• Ability to work effectively with minimal supervision.
Candidate Requirements:
• Matric
• Must be computer literate.
• Basic Qualification in Electrical Engineering
• Customer service / call centre / general administration experience (advantageous)
• Ability to work weekends, public holidays and shifts.
• Clear Credit and Criminal Record
Required Skills:
Electrical Wiring – 1 year or less
Administration – 1 year or less
Market related salary with company benefits
Job Reference #: TechnicalCustomerSupportAgentElectrical150923Consultant Name: Recharger Recruitment
5h
1
Employer: Recharger
Recharger is a leading, national metering company based in La Lucia, Durban, KwaZulu Natal. Recharger is proud to have been voted the best prepaid electricity meter supplier in SA for the fourth year running. Recharger prides itself by offering clients 24/7 vending of electricity coupons, 365 days call centre support and being the leading vending network in South Africa. As a market leader in the industry, Recharger is looking to bring in talent to further enhance its growth and operational capabilities a Legal Administrator - Customer Support Position has become available within the Support Centre, to complete legal administrative responsibilitiesResponsibility:• The successful candidate will be responsible for, giving pro-active, professional, competent and effective legal support.
• The successful candidate must possess interpersonal skills in a business environment to deal with our multiple functional teams in a rapidly scaling Support Centre.
• Required to work independently as well as part of various teams and take on projects in addition to the daily day job.
• Strong written and verbal communication skills, with leadership capability.
• Provide legal advisory support, guidance, and information for all business units as well as the strategic support group on legal matters,
• Excellent analytical, organizational, leadership skills, business acumen and the ability to deal with client queries on demand.
• Knowledge of regulatory / commercial laws
• A critical thinker and good problem-solving ability
• Ability to work individually or as a team.
• be comfortable working in a fast-paced environment.
Candidate Requirements:
• Experience and Qualifications:
• Matric
• A bachelor’s degree in law – LLB or similar (Advantageous)
• Post articles experience – 1 - 2 years (Advantageous)
• Clear Credit and Criminal Record
Required Skills:
• Administration: 1 -2 years
• Commercial Law – 1 year or less
• Post articles – 1 – 2 years
Market related salary with company benefits
Job Reference #: CustomerSupportLegalAdministrator150923
5h
Recruiting exceptional Call Centre sales Development representativesDo you have what it takes to join our high-performing call center? We are in the process of hiring a team of dynamic Sales Development Representatives.This is a work from home position. and the position will involve Cold-Calling top business executives and scheduling appointments with them.To be considered for this role, you must have:A Quiet workspace free from interruptionsA Reliable laptop High-speed internet. Additionally, we require candidates with prior experience in cold-calling or sales.If you are excited by this opportunity and ready to join our team please send us your details via our WhatsApp line.
13h
Client
Contact Centre Services & Medical/GAP Claims Assessor
Cape Town /Southern Suburbs (Office
based during the probation period)
Salary Negotiable
on experience (R12K - R18 K CTC PM)
My
client, a leading established Long-term Insurance Corporate (Medical/Individual
Life Insurance) are looking for an experienced Client Contact Centre Service
Inbound Administrator & A Medical/GAP Claims Assessor.
Fast
paced, cutting edge – customer centric environment – providing first line support
to members re. Medical aid and Individual Life Insurance queries.
Criteria:
·
Matric minimum + MS Office literate
·
2 years exp. In Medical Aid Client
Services – Inbound Contact Centre OR Medical Aid claims processing and
administration experience
And/ Or Individual Life Policy Admin. Knowledge and
exp.
·
GAP
Claims Assessing knowledge & experience
(advantageous)
·
Excellent written
and verbal communication skills, accompanied with good negotiation skills and
effective in dealing with customers, meeting their expectations.
KPIs
As Medical/GAP
Claims Assessor
•
To
assess, verify and update all personal contact information for clients
including the Medical Aid details and latest claim.
•
Interacting
with medical aids/ medical practitioners regarding medical history and accounts
required relevant to assessing the claim. Arranging for priority claim
investigations and escalations.
•
To
assess the validity of the claim in accordance with the terms and conditions of
the client’s policy document and to make the relevant claim notes on the
system.
As Client Contact Centre Service
Consultant
To be
logged onto the Client Services inbound telephone queue and web touchpoint
•
Resolve
a minimum of 30 telephone calls per day - To strive to have zero lost calls per
day.
•
Answering
the telephone within 2 rings and resolving the client/broker query/request in a
professional and timeous manner.
•
To
respond to and resolve about 15 general/claim related correspondence queries
per day within a 24-hour turnaround time.
Please email your CV to natalie@careerdynamics.co.za
3d
THIS IS AN EXCITING POIITION DEALING WITH GREEK SPEAKING PASSENGERS ON THE AIRLINES - POSITION can be remote from anywhere in South Africa*please do not apply if you are not fluent in the Greek language*work for a prestigious airline brand on various work streamsAssistance to passengers with pre & post flight departure travel-related queries in customer relationsdepartment in Greek & English languagesWork on airline reservations systems & handle outbound voice calls, written correspondence & othermultimedia channels daily.Fully paid product and systems training provided.Daily interactions with international passengers with queries and complimentsRequired to meet specific key performance indicators and meet expected client service levels.Demanding and time-sensitive call centre environmentRequirementsNative level fluency in Greek language: Verbal & Written skills essential (Advanced/Fluency level)We are targeting candidates located in South AfricaPermanent residence permit/ South African ID holders preferred.VISA candidates will be considered for foreigners residing in South Africa.Excellent Computer literacy & technical skillsNo criminal record.Job Types: Permanent, Full-timeJob Types: Full-time, Permanent
1mo
1
Job Opportunity: Female Cold Calling Specialist
Are you a skilled communicator with a knack for making connections over the phone? We're seeking a dynamic female professional to join our team as a Cold Calling Specialist. Previous experience in cold calling or call center environments is advantageous, but not mandatory.
Key Responsibilities:- Conduct cold calls to potential clients with confidence and professionalism.- Engage prospects and effectively communicate the value of our services.- Schedule appointments for our sales team to meet with qualified leads.- Meet and exceed daily, weekly, and monthly targets.
Requirements:- Excellent telephone manner and communication skills.- Ability to build rapport and establish trust with potential clients.- Resilience and persistence in overcoming objections.- Previous experience in cold calling or call center environments is preferred.
What We Offer:- A basic salary with attendance bonuses.- Incentives for achieving incremental targets and surpassing goals.- Opportunities for professional growth and development.- Supportive and collaborative work environment.
If you're a motivated individual with a passion for connecting with people and driving results, we want to hear from you! Join us in making a meaningful impact and growing your career. Apply now by sending your CV and cover letter highlighting your telephone skills and relevant experience to brad_govender@yahoo.com.Only shortlisted candidates will be contacted.
Call Centre, Call Center, Cold Caller, PA, Personal Assistant; Dialer,
1mo
VERIFIED
2
SUPPORT AGENT VACANCY: We are a dynamic and passionate team of individuals specialising in Digital Solutions since 2008; and we need someone equally energised to join our team. The successful candidate will be based at our Umhlanga head office, working Monday - Friday 08h00 - 16h30. SUPPORT AGENT ROLE: Our customers deserve service excellence and that is each Support Agent's primary goal - providing excellent service to our clients. Support Agents are assigned a Network or Multiple Networks based on network size and complexity.
They are individually responsible andaccountable for the overall support management of their network/s. Support Agent Responsibilities includes: Using and maintaining various Software CMS programs
Calling stores to remotely troubleshoot
Communicating with on-site technicians to troubleshoot.
Adhering to the network budget for on-site technicians. Support Agents will be required to provide feedback on amounts spent per month on technicians. Support Agents will be required to provide feedback on stores with repeated calls and call-outs. Support Agents will be required to provide feedback and suggestions regarding "problem" stores. Support Agents will be required to keep network/s details up to date on the various software CMS programs, Asana, Freshdesk and Vodacom Spend Manager. Key Performance Indicators will be based on the Freshdesk ticketing system SLA and the maintenance of network details. The Company's SLA is currently in line with the Freshdesk ticketing system SLA. APPLICANT REQUIREMENTS: A Matriculant senior certificate (mandatory) Min. 2 years of work experience Computer literate (mandatory) Excellent telephone skills Well-spoken and well-written Systematic way of workingHigh level of efficiency Work well under pressure Capable of handling tasks without micro-management Ability to speak Zulu or Afrikaans is advantageous Call centre experience advantageous Experience with Freshdesk, Asana software is advantageous Email CV to: Hello@bbmdigital.co.zaWebsite: www.bbmdigital.co.za
25d
Successfully Added to List
View and manage your saved ads in your account.