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IntroductionOur Client is looking for a vibrant, well-spoken, customer driven Contact Centre Agent. The ideal candidate must have Call Centre experience in the medical aid industry, be passionate about customer service and have an excellent service delivery track record. The candidate will be expected to manage the electronic information box, to promptly respond to email requests from all stakeholders, manage real-time chats with members, handle account enquiries, member requests or and other support issues.
Duties & Responsibilities
• Engage in effective written and telephonic communication.
• Ensure Service Level Agreements are always met and exceeded
• Maintain consistent service delivery to ensure client retention and satisfaction
• Obtain & maintain broad product & industry knowledge to accurately respond to customer queries
• Provide first time resolution on queries of a complex nature
• Deal promptly with client requests in a competent, efficient and professional manner
• Record all queries/ interactions with customers onto the workflow system
• Ensure the required turnaround time is met
• Ensure correspondence is of the highest quality
• Manage the electronic information box and real-time timeously
• Efficiently and effectively handle all claims related queries.
• Educate members about the products and benefit options, scheme rules and exclusions
• Assisting members, providers, HR, brokers with the process of obtaining an authorisation
• Assisting members and providers with queries relating to member’s admissions
• Assisting members/providers with issues relating to TTO after hospital discharge
• Assist with other duties as and when required.
Desired Experience & Qualification
Minimum Qualifications
• Grade 12
Experience
• 1-2 Years’ experience in the Healthcare Industry
• Understanding of the Medical Aid Industry
• Call Centre experience is essential.
• Computer literacy in MS office (Excel, PowerPoint, Word, Outlook and Internet)
Knowledge, Skills & Attributes
• Effective communication skills (Verbal & Written)
• Time Management
• Planning skills
• Multi-tasking
• A very strong client focus
• Excellent telephonic skills •
• Attention to detail very critical
• Active team player
• Knowledge retention
• Organized
• Flexibility
• Friendly
• Calm under pressure
• Quality
• Ability to speak an African language is advantageous
Package & Remuneration
R130 000 - R150 000 CTC per annumTo apply visit https://talksuresa.co.za/ or send your CV and qualification to palesaswarts@outlook.comCampany detailswww.talksuresa.co.za/Address: 62 Umhlanga Ridge Blvd,Parkside, Umhlanga,
DurbanPhone: +27 (0) 860 333 343info@talksuresa.co.za
25d
1
For experience with 14 years all will welcome
1mo
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