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APPLY HERE : https://forms.gle/C3TtyyJpuoERtaxD6We are looking for positive and enthusiastic customer service representatives to work for our clients. In this role you will be the first point of contact for customers, while also building and nurturing relationships.Expectations & Responsibilities:- Send a daily report about various tasks.- Manages inbound and outbound calls.- Respond to customer questions via email and live chat.- Follow communication “scripts” when handling different topics.- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.- Updating processes and other general administrative tasksRequirements (these will help you go really far):- Knowledge of applications & search engines like (this is advantageous): Google, IE, Bing, Microsoft Applications, Google Applications- Able to use communication platforms like Skype, WhatsApp, Telegram, Slack, Hangouts, FB messenger- Able to build rapport with clients and potential customers- Excellent English verbal and written communication skills- Self-motivated and eager to take on any challenge thrown your way- Ability to work in a fast-paced, challenging environment- Energetic with a positive and friendly attitude
16h
Travel & Tours firm seeks a bilingual receptionist / secretary..Duties include:Switchboard and Reception Dictaphone typingGeneral administrative dutiesRequirements:BilingualComputer Literacy (word and outlook)Reasonable typing speedWorking hours: 08h00 - 16h30 Salary: R8 500-R9 000 per monthThe duties are as follows: The bulk of your duties will be to answer the switchboard and forward all calls accordingly.Take proper messages and email to relevant staff members Great all guests in a professional manner and see to their needs Order stationery and call for any maintenance and repairs issue eg. Telkom, Eskom etc Assist with admin duties for various business areas and any other relevant duties that arerequired from time to time.Candidate Requirements A Matric certificate Proficient in MS Word, Powerpoint, Excel and Outlook Well spoken and fluent in English and preferably be able to speak Afrikaans and Zulu as well As you will be the first point of call for our clients you must also be well groomed at alltimes Must be in by 8:45am everyday and leave after 5:00pm every dayLooking for a well spoken individualComputer knowledgePatient and kind personalityBasic admin skillsWell presented manner and natureGood communication skillsPlease attach CV to the Email (infoenetoffice@consultant.com)and send WhatsApp 27730968584
20h
1
Employer: Recharger
Recharger is a leading, national metering company based in La Lucia, Durban, KwaZulu Natal. Recharger is proud to have been voted the best prepaid electricity meter supplier in SA for the fourth year running. Recharger prides itself by offering clients 24/7 vending of electricity coupons, 365 days call centre support and being the leading vending network in South Africa. As a market leader in the industry, Recharger is looking to bring in talent to further enhance its growth and operational capabilities a Technical Customer Support Agent - Electrical position has become available within the support centre.Responsibility:The successful candidate should possess the following:
• Knowledge and understanding of electrical wiring.
• Ability to efficiently engage with clients on general queries and support via email, WhatsApp and telephonically.
• Effectively provide clients with Municipal Electricity tariff rates
• Attention to detail.
• Ability to multi-task and ensure all queries are managed and resolved timeously.
• General administrative duties
• Ability to effectively work within a team as well as alone.
• Ability to work effectively with minimal supervision.
Candidate Requirements:
• Matric
• Must be computer literate.
• Basic Qualification in Electrical Engineering
• Customer service / call centre / general administration experience (advantageous)
• Ability to work weekends, public holidays and shifts.
• Clear Credit and Criminal Record
Required Skills:
Electrical Wiring – 1 year or less
Administration – 1 year or less
Market related salary with company benefits
Job Reference #: TechnicalCustomerSupportAgentElectrical150923Consultant Name: Recharger Recruitment
13d
Client
Contact Centre Services & Medical/GAP Claims Assessor x 3
CPT/Southern Suburbs (Office
based during the probation period)
Salary Negotiable
on experience (R12K - R18 K CTC PM)
My
client, a leading established Long-term Insurance Corporate (Medical/Individual
Life Insurance) are looking for an experienced Client Contact Centre Service
Inbound Administrator & A Medical/GAP Claims Assessor.
Fast
paced, cutting edge – customer centric environment – providing first line support
to members re. Medical aid and Individual Life Insurance queries.
Criteria:
·
Matric minimum + MS Office literate
·
2 years exp. In Medical Aid Client
Services – Inbound Contact Centre OR Medical Aid claims processing and
administration experience
And/ Or Individual Life Policy Admin. Knowledge and
exp.
·
GAP
Claims Assessing knowledge & experience
(advantageous)
·
Excellent written
and verbal communication skills, accompanied with good negotiation skills and
effective in dealing with customers, meeting their expectations.
KPIs
As Medical/GAP
Claims Assessor
•
To
assess, verify and update all personal contact information for clients
including the Medical Aid details and latest claim.
•
Interacting
with medical aids/ medical practitioners regarding medical history and accounts
required relevant to assessing the claim. Arranging for priority claim
investigations and escalations.
•
To
assess the validity of the claim in accordance with the terms and conditions of
the client’s policy document and to make the relevant claim notes on the
system.
As Client Contact Centre Service
Consultant
To be
logged onto the Client Services inbound telephone queue and web touchpoint
•
Resolve
a minimum of 30 telephone calls per day - To strive to have zero lost calls per
day.
•
Answering
the telephone within 2 rings and resolving the client/broker query/request in a
professional and timeous manner.
•
To
respond to and resolve about 15 general/claim related correspondence queries
per day within a 24-hour turnaround time.
Please email your CV to natalie@careerdynamics.co.za
11d
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