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1
Key Responsibilities:-Respond professionally to clients via chat, email & phone queries. Skills, Knowledge, and Experience:-Ability to speak and communicate fluently in English & Dutch. Salary:-R30 000 Basic + Commission structure Location:-Cape Town City or Claremont (hybrid role) Industry:-Telecommunication To apply kindly send your updated CV to info@jai.co.za
19h
*Job
Opportunity: FULLY Remote Customer Service Specialist** --- **About Us:** Long standing US company committed
to delivering outstanding customer experiences. As we expand, we're seeking
enthusiastic individuals to join our remote team as Customer Service
Specialists. If you have a passion for customer satisfaction and want to grow
with a dynamic company, this opportunity is for you! Please note, this is a US
shift based opportunity for a Financial Institution> --- **Key Responsibilities:** **1. Customer Support Evolution:**- Engage in customer verifications
and assist with managing existing accounts.- Guide customers through our
website, ensuring a seamless user experience. **2. Continuous Improvement
Advocate:**- Identify and report website and
user experience issues for ongoing enhancement.- Collaborate across departments
to contribute to an exceptional customer journey. **3. Learning and Growth Path:**- Evaluate loan applications,
following established policies and contributing to decision-making processes.- Grow your skills in income
verification based on business rules. **4. Quality Excellence:**- Maintain and exceed quality
standards in customer support and income verification processes. **5. Proactive Fraud
Guardianship:**- Identify and escalate potential
fraud cases, ensuring thorough investigation according to company processes. **6. Refund Resolution:**- Process and verify refunds with
precision and adherence to company procedures. **7. Multifaceted Communication
Maestro:**- Handle diverse queues
(Applications, Emails, Telephones, Live Chat) with finesse.- Personalize responses within set
guidelines and service level agreements. **8. Financial Guidance and
Compassion:**- Identify financially vulnerable
customers, providing support and relevant information.- Manage vulnerable customers
transparently and fairly, following company procedures and forbearance
policies. --- **Why Join Us:**- Be part of a team that values
positive customer interactions.- Embrace the flexibility of
remote work.- Opportunities for career
advancement and professional development. **Salary:**R21000 + Benefits **How to Apply:**Send your CV to
info@executivecareers.co.za with the subject line: *Remote - Customer Service Financial
Specialist.* *Note: We encourage applications
from individuals eager to embark on a journey of growth and development. If you
don't hear from us within 2 weeks, consider your application unsuccessful.*
18d
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2
We are a food distribution company in Montague Gardens and are looking for a self-motivated individual to join our team, to capture and invoice sales.The role requires experience in Sage Pastel, or similar accounting package. We also require matric minimum with sufficient, relevant work experience, but a tertiary qualification is advantageous.This is a sometimes fast-paced, team environment, so it is essential to be able to work as part of a team.Please send through your CV if you think you are suitable for the role, to: applications@dingho.co.zaOnly short-listed candidates to be contacted.
11d
Client
Contact Centre Services & Medical/GAP Claims Assessor
Cape Town /Southern Suburbs (Office
based during the probation period)
Salary Negotiable
on experience (R12K - R18 K CTC PM)
My
client, a leading established Long-term Insurance Corporate (Medical/Individual
Life Insurance) are looking for an experienced Client Contact Centre Service
Inbound Administrator & A Medical/GAP Claims Assessor.
Fast
paced, cutting edge – customer centric environment – providing first line support
to members re. Medical aid and Individual Life Insurance queries.
Criteria:
·
Matric minimum + MS Office literate
·
2 years exp. In Medical Aid Client
Services – Inbound Contact Centre OR Medical Aid claims processing and
administration experience
And/ Or Individual Life Policy Admin. Knowledge and
exp.
·
GAP
Claims Assessing knowledge & experience
(advantageous)
·
Excellent written
and verbal communication skills, accompanied with good negotiation skills and
effective in dealing with customers, meeting their expectations.
KPIs
As Medical/GAP
Claims Assessor
•
To
assess, verify and update all personal contact information for clients
including the Medical Aid details and latest claim.
•
Interacting
with medical aids/ medical practitioners regarding medical history and accounts
required relevant to assessing the claim. Arranging for priority claim
investigations and escalations.
•
To
assess the validity of the claim in accordance with the terms and conditions of
the client’s policy document and to make the relevant claim notes on the
system.
As Client Contact Centre Service
Consultant
To be
logged onto the Client Services inbound telephone queue and web touchpoint
•
Resolve
a minimum of 30 telephone calls per day - To strive to have zero lost calls per
day.
•
Answering
the telephone within 2 rings and resolving the client/broker query/request in a
professional and timeous manner.
•
To
respond to and resolve about 15 general/claim related correspondence queries
per day within a 24-hour turnaround time.
Please email your CV to natalie@careerdynamics.co.za
4d
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